Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





GMC Acadia Tires and Wheels

124»

Comments

  • gmcustsvcgmcustsvc Posts: 4,125
    Hello bdr7,

    I apologize for the tire wear you are experiencing. I understand how this can be frustrating, especially after hearing back what you did from the dealer. I would like to look into this situation for you. Please contact me by Email at socialmedia(at)gm.com. Include your contact information, VIN and current mileage. I look forward to hearing from you so we can work towards a resolution.

    Sincerely,

    Laura M.
    GM Customer Care
  • I too have had to replace my tires at 25000 miles. Goodyear stood behind them and gave me a 50% discount on a new set. So for $400 I got a new set. Was not happy how fast they wore out. Have no clue why. Also just had to have water pump replaced at 30,000. That was a strange thing too. After all the little stuff I have had to deal with I am thinking I will never buy another Acadia. Good luck ya all!!! where do i find recalls on the acadia??????? make sure i didnt miss any. GMC did pay for the water pump btw.
  • obyoneobyone Posts: 8,065
    Interesting thing about that water pump. As i looked at the Acadia today I noticed a big puddle of pink liquid underneath. Checked the coolant level and refilled. Started car and out came the coolant.

    I was thinking I know I bought this vehicle in August of 2010 just couldn't remember the date. Finally found the contract. Purchase date: 8/27/2010. Made it by 5 days. Unless of course this is covered under the limited powertrain warranty.

    That was a little too close for comfort. Also roadside assist had it towed to the closest GMC dealer and not the one I purchased from. We'll see how that works out.
  • gmcustsvcgmcustsvc Posts: 4,125
    Hey obyone,

    We're glad that you made it to the dealership for your water pump issue. I'd be happy to check into any additional bulletins or warranty information for you. If you are interested, please feel free to contact us by email. Please include your VIN and mileage and our contact is socialmedia@gm.com [attn Amber].

    Amber N.
    GM Customer Care
  • gmcustsvcgmcustsvc Posts: 4,125
    Hi acadiagrl,

    By providing the last 8 digits of your VIN, as well as your mileage we can check any recalls for you. You can also find recall information by registering with the GMC Owner's Center website. I've provided the link below for your convenience. Please let us know if there is anything else we can help you with.

    https://my.gmc.com/web/portal/managemybrand?g=1

    Amber N.
    GM Customer Care
  • obyoneobyone Posts: 8,065
    Interesting item noted on my work order. The tech states that they replaced the water pump and tested with no leaks which is fine. On the second line they note that the steering gear is leaking. I'm thinking if they noted that it is leaking and is a warranty item why not replace it at the same time rather than having me bring it back?

    Then again who knows what they were thinking as if I were them I would repair only what was required the get the vehicle back on the road and hope that I take it back to the selling dealer to have the rack replaced. We all know that the dealerships don't make much if anything performing warranty work due to GM's ridiculous labor times.
  • capriracercapriracer Somewhere in the USPosts: 798
    I'm thinking that a 5 year old vehicle isn't covered by warranty - and that's why they noted it, rather than replace it.

    Am I missing something here?
  • obyoneobyone Posts: 8,065
    Am I missing something here?

    Yes. The vehicle I'm referring to is a 2010 Acadia with 5 days left on the 3/36 bumper to bumper warranty period. The water pump would be covered under the 5/100 powertrain warranty but not the rack.

    Since they documented the leak within the 3/36 GM will usually warrant it even though I have it scheduled with the selling dealer outside of the 3/36 by one day. When I state usually it comes down to the dealer whether or not they choose to do so.
  • gmcustsvcgmcustsvc Posts: 4,125
    Hello obyone,

    I am more than happy to look into this for you. I would like for you to contact me via email at socialmedia(at)gm.com. In the message please include your full contact information, VIN, current mileage and the name and location of the dealer you are working with. I look forward to hearing from you.

    Sincerely,

    Laura M.
    GM Customer Care
  • obyoneobyone Posts: 8,065
    Thanks for the offer. I'll contact you if the selling dealer attempts to deny the claim.
  • gmcustsvcgmcustsvc Posts: 4,125
    Hey obyone,

    You are very welcome!

    Sincerely,

    Laura M.
    GM Customer Care
  • oklahomaallioklahomaalli Posts: 2
    edited November 2013
    I bought a 2009 Acadia (SLT AWD) about 7 months ago, had 33,000 miles on it and the tread was GONE! I have been able to get by until now, but am now hydroplaning all over the place anytime there is any moisture on the roads. After taking it to several places, I have been told that this specific brand/make/model has to have "special" tires and have been quoted between $1,100-1,500 for a set of four tires. That is RIDICULOUS!! I looked on tire rack and found some Michelin Latitude Tour P255/60R19 tires that say they fit the make/model but just wondering if someone can back this up, as I am definitely no car or tire expert (I'm a pastry chef for goodness sakes!). I would rather order through them, as although still extremely expensive, $800 for four tires is heck of a lot better than over $1000!!! Thanks in advance for anyone that can help me with this!
    ~Alli
  • capriracercapriracer Somewhere in the USPosts: 798
    When I went to Tire Rack, what I calculated for the cost of the entire project was very close to the $1,100 figure you quoted. So there appears to be only a little savings by doing it yourself.

    But consider this: If someone were to ask you to bake a cake and they would supply the ingredients, would you? Especially considering that they could blame the poor quality on your work rather than on the ingredients. That's what you have proposed to do with the tires. There is a risk that the tire shop could screw up the mounting and balancing and then deny they are at fault.

    But if you buy at a local shop, then they have a vested interest in your satisfaction - plus it is hard to hide from any problems they may or may not create.

    I suggest you go down to a tire shop you trust and point out the cost of the tires on-line and ask them to match it. I'll bet they will.
  • I am not sure how you came up with that figure, when I put in 4 tires, with shipping, it came to $900, then tire rack put a discount on for a mail in rebate, bringing my price down to $798. Also, I have a local mechanic shop that I have used for many many years, they have already told me that they would be happy to put the tires on it for me. That's not the issue, the issue was finding the correct size tire without spending a fortune. He told me he would look and see what he could find, but suggested I shop around online and see if I could find anything cheaper than he could. I was told that the Acadia takes a specialty size and type of tire, so I was inquiring if I had the right type and size of tire picked out.
  • capriracercapriracer Somewhere in the USPosts: 798
    The figure I came up with included mounting and balancing and other items normally found in the final bill - and I assumed the quotes you got were for an out the door price - apple to apples. Needless to say, I didn't factor in the discount you were getting. So if you were NOT getting an out the door price, forgive me - I didn't know.

    Size and type? When I put your vehicle into Tire Rack's selector, I came up with the tire you've highlighted. I don't see a problem here.
124»
Sign In or Register to comment.