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GMC Acadia Heating Cooling Problems

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Comments

  • Wow. You're a genius! I believe the GMC dealership is pretty qualified. And the other 2 are STRICTLY a/c shops. I would HOPE they were qualified.
  • gmcustsvcgmcustsvc Posts: 4,076
    edited August 2013
    Hi there,

    I apologize that you're having issues with the A/C operation in your Acadia. Have you spoken with your dealership about this issue? If you would like for us to look more into this and see what else can be done, please let us know.

    Amber N.
    GM Customer Care
  • jbrunsjbruns Posts: 2
    I posted over 12 months ago with the same HAVAC issues. Something in the console is jacked up. I can't go to the dealer because we bought it used and have no warranty that covers this issue. I have seen so many similar posts on the 2008 Acadia models it makes me sick. This IS a recall issue. Your company needs to address it.
  • bleerbleer Posts: 1
    My Mom's 2008 Acadia had this same issue. The dealership cleaned the condensor really well with water and it resolved the issue.
  • zplnfanzplnfan Posts: 18
    My air stopped working this week in my 2007 Acadia with 95k miles. According to my dealership, the cause is the A/C line rubbed against a motor mount which created a leak in the line. Cost for replacing the line (and hoping that it doesn't happen again) is $950. It seems absurd to me that they would place the line where it could rub against other lines or the motor mount and result in a very time consuming and expensive repair.

    I love my Acadia, but have to admit to several moderate to high cost repairs. This is the first one that is coming out of my pocket, so it is all the less tolerable.
  • Yup, add me to the list here. 2007 SLT-2 just hit 60K miles. Five months ago the mechanic confirmed the AC had no coolant but no leak they could find, and now it is not cooling again. I can hear the compressor cycling and it is clear that works and the thermostat is likely fine, but there is clearly a design issue at play here. I'm bummed because I've been eyeballing a 2013 Acadia Denali but no way I'm doing this again with under 60K miles (problem started at 55K).
  • wheresmysvcrepwheresmysvcrep Posts: 1
    edited September 2013
    Here I thought I was one of the fortunate, until now. Just like the post above with less than 60k! The A/C will cycle cool air at times on the drivers side, but the passenger side AND the rear A/C unit blow warm air. I have read several consumer blogs and every post in this forum. Apparently GM has cooling issues with the Traverse, Enclave, Outlook and the Acadia that could be easily resolved with a Service Bulletin. As a Technician, Svc Mgr, Dist Rep, and now in Product Health (not GM). I would suggest if the vehicle has had any electrical interuptions such as a dead battery, the ECM may need to be reflashed with the latest files. If the ECM has the current flash files, then troubleshoot the actuators which operate the internal ventilation doors (Fresh Air/Recirculate, Hot/Cool, Floor/Vent/Defrost/Aux). Most of these effected vehicles have "recently" exceeded their warranty parameters and to publish a Service Bulletin would have a financial impact on GM. I have been a GM enthusiast all my life. Years ago I attended GM-UAM with focus on building customer loyalty thru customer service. Wow, have things changed? My family is in the market for a few new vehicles this fall. If GM won't take responsibility for their "defects", we'll all be buying from a competitor. Others within the social media would agree. Financial impact?

    WheresMySvcRep
  • I'll share an update I posted elsewhere earlier today....

    So I took it to the dealer and I don't have the details yet, but I'm hearing the diagnosis is a $3K repair. I also realized that while I've been speaking to this starting in April when the car had 55K miles, it actually started closer to 50K based upon my notes and an initial post here one year ago.

    Needless to say that after having 4 of my last 5 new car purchases be GM (w/ 3 GMCs including a Corvette, a Yukon Denali, and 2 Acadias) and being directly responsible for the purchase of my sis-in-laws Acadia, I am very interested as to whether GM is going to help me out here. If they don't I'll wish you all the best but I'll obviously no longer be around this or the other GM forums. Wish me luck.
  • gmcustsvcgmcustsvc Posts: 4,076
    Hello mark_w1,

    I am sorry for any vehicle issues you are currently experiencing. I understand how vehicle repairs out of warranty can be frustrating to deal with. I would like the opportunity to further discuss your situation. Can you please reach out to our email at socialmedia(at)gm.com and include "ATTN LAURA" in the headline so it can be directed to me. Also include your full contact information, VIN and current mileage. I look forward to hearing from you.

    Regards,

    Laura M.
    GM Customer Care
  • Thanks, Laura. Jessica from your team has already reached out to me, and the district GM rep's folks have the case, and now I'm just waiting to hear whether GM is going to do the right thing or not.
  • So I thought I'd provide an update. I had to pick my Acadia up on Thursday to get to work and I still hadn't heard from GM though my wallet is already lighter from the diagnosis I got to pay for. I got a call from a District Specialist on Friday who told me the dealer didn't have any record of my car being in when she talked to them on Tuesday. When I brought her up to speed, she said she'd get back to them and then to me. So, two more business days and I've heard nothing. I'll call them tomorrow and let you all know how it goes, but based on this I'm expecting nothing from them so I'll probably be in the market for a F150 or Explorer Sport here in a few days...
  • zplnfanzplnfan Posts: 18
    edited September 2013
    I found it interesting that GM only reached out to you and very few others even though we all had similar issues. Perhaps the number of GMCs you've owned may make the difference. I hope it works out better for you than it did me. I'll remember that bill before I buy another GMC.
  • Oh, they've reached out but I've gotten ZERO assistance at this point. I've been very nice, I noted I've been waiting 7+ days for ANY sort of update and have gotten none and no ETA on an answer. Sure as heck hope they're going to do something, because if they've strung me out like this to decline to assist I'm going to be beyond irate. I mean come on, at least treat your customers like you care.....I'm not being unreasonable here.
  • gmcustsvcgmcustsvc Posts: 4,076
    Hello you two,

    mark_w1,

    I'm sorry that you haven't heard from anyone yet about your case. I see that you were originally in contact with Laura. Have you tried emailing her for a status update?

    zplnfan,

    The number of GMC's you've owned does not determine whether or not we reach out to you. We apologize if you feel your situation was overlooked. If you have any concerns you'd like for us to look into please feel free to email us at socialmedia@gm.com.

    Amber N.
    GM Customer Care
  • Another update. So GM has offered some assistance. While I am thankful, upon reflection I'm still out well over $1,000 and I guess I'm at the point where I've no longer written GM off altogether, I'm still a bit disappointed knowing how few people have this kind of expense with so few miles. I've asked them if they can do a bit more, because I'd like to feel good enough that I could be looking at a new Acadia, Enclave, or SRX again as my preferred replacement options, but I guess we'll see.
  • gmcustsvcgmcustsvc Posts: 4,076
    Hello mark_w1,

    Thanks for updating us of your situation. That is good news GM offered some assistance towards your situation. If you would like to further discuss your current situation with us, we are more than happy to address any concern or question. I provided our email address in a previous post to you for you to contact us by.

    Regards,

    Laura M.
    GM Customer Care
  • My 2010 Acadia has currently expired its warranty 39k miles and my extended warranty that i over paid for only covers power train. Second time A/C quit working . last time tech had to reset something and informed us the warranty was almost expired. now warranty expired same problem. I am spreading the word to all my friends that have complimented me on the beautiful acadia but the car is a future junk pile. I will be trading it in and now completely dissolve any business with GM all together . This was my 6th gm vehicle ... my second vehicle is a 2000 model f150 4x4 that runs great still and has cold A/C. My wife and 5 year old twin boys ride in that now while im stuck with this hot POS.
  • jengregjengreg Posts: 1

    My 2007 Acadia has also been giving me problems with the AC. We have had it into the shop now 3-4 times. They have recharged the ac and it seems to work for awhile but like others, there was no sign of a leak. I really can't afford a $3000 bill right now, and especially for something that should be working. It also sounds like that may not even fix it permanently. It is really uncomfortable for myself and my 3 year old son to go anywhere.

  • angie8179angie8179 Posts: 1

    I have an 08 GMC Acadia. I have about 105,000 miles on it now. Over the winter I noticed that the AC was no longer working and the snowflake would not stay on it just flashed. I took it to the local Sears Service Center in MD and they said there was a hole in the line and it was caused by rubbing against the power steering line over the years. I have not checked with the GMC service center yet but was told by Sears that it was going to be expensive. I cannot afford to have this fixed right now and was told to go through GM Assistance. How much do they really cover and is this something I could have a local mechanic fix themselves if I just ordered the part. Sears did say that the part is a GM part and not something they carry.

  • dmoe17dmoe17 Posts: 1

    Hi- I have a 2008 Acadia and was visiting Edmunds to look into other cars because my Acadia is a money pit that continues to have problems. I was even more surprised to read that most of the issues I have had seem to be common with other owners. My AC has not worked properly since I bought the car (used with 28k miles). I have asked the dealership to look at it previously and they told me I wasn't using it correctly. They said I need to let the hot air out of the car before I turn on the AC. Good advice for a hot car but at the time I really didn't think that would solve the AC problem. It has never worked well when it is over 90 degrees outside. Now the AC will just stop working completely in the front of the car. It typically happens after the car has been running for over an hour. I have taken it to the dealership and they can't recreate the problem so they have no solution for me. We just rented a car for a trip last week and I will have to do it again this week. I can't drive around dressed for business meetings in 90 degree weather with no AC. I also refuse to have a $38,000 car sitting in my garage that I can only drive it is cool outside. Additionally, I have had 2 other major (>$2000) repairs, which fortunately occurred 1000 miles before the warranty expired. I should have dumped it then! When they looked at the AC, they said the power steering has a leak which is a $1600 repair. I seem to be following the trend of other owners I have read about and expect I will continue to have more problems with this car. Unless someone has some hopeful advice for me, I am going to see if I can afford to dump it and never buy another GMC again. I am not sure I can afford to keep it. Ridiculous, expensive and very frustrating.

  • gmcustsvcgmcustsvc Posts: 4,076

    Sorry to hear of your concerns. I'd be happy to look further into this situation and discuss further. You are welcome to send an email to socialmedia@gm.com Attn:Andraya with your full contact information and VIN. I look forward to hearing from you.

    Andraya GM Customer Care

  • dalfdalf Posts: 1

    Got a 2008 Acadia SLT 2, just bought it in April. When i got it the A/c was working now it is kaput. Had it checked and was told that need a new compressor, condenser and dryer. The a/c guy say that it is not leaking but too much pressure is building. Claims my vehicle sholud only be topped up with 2 lbs of Freon. Took it to get a second opinion, the 2nd guy say it has too much pressure on the high side and he did not detect any leak (it has dye). we also search with a special light he has. He say there was only one lb of Freon in it and he refill. This was about 3 weeks ago. worked well since then. Now it is back to not getting any cool air. The 2nd guy opinion is that the Freon maybe evaporating into the compressor which is causing the high reading on the high side and I may have to change the compressor. Whats your opinion?

  • moandbingmoandbing Posts: 1
    Ok, so we bought a 2012 GMC Acadia SLT through the GM family first employee vehicle program. It had 11,000 miles on it. We've had a few annoyances which I believe shouldn't exist on a vehicle of this caliber. First my wife had a problem connecting her iPod, it would freeze up and she would have to unplug it from the USB in the dash compartment then re-plug it to get it working again, took it in but it still does it. Then we had a problem with the back hatch strut but that was fixed on a recall. Next we had, or rather, still have a problem with vibration. The steering wheel shakes, vibrates, at around and only at 35-40 mph. We have taken it in 3 times, once they said it was the tires, another time they couldn't detect it, and the other time they said it was normal, really?! Now it's the AC. Hissing coming from the front vent and only warm coming out, not good in 88 plus degree weather. Took it in and they said they had to recharge the system for around $350! Is it normal for a 2 year old vehicle that rarely uses AC to have to recharge its AC?? What gives GM? Quality Grade?? Boy cant wait to see what the Acadia has in store for us next. BTW... we have owned several other GM products and have not had as many problems as the Acadia.
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