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GMC Acadia Heating Cooling Problems

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Comments

  • chnedychnedy Posts: 1
    We were really enjoying our 2012 Acadia. Of course we're beyond the warranty at 44,000 miles when I receive the call explaining the A/C repair is $1500 (replacing A/C line and opening dash to access an evaporator where the refrigerant leak is thought to originate). Quick research of the situation and, lo and behold, one finds A/C issues are a common thread for GMC vehicles on a number of sites. Seems like a recall is in order, or at least a dealer check during the maintenance visits. This is a dealer maintained vehicle. I'm also curious whether the refrigerant is remotely toxic. We use this vehicle to chauffer the kids around. I'll be researching that next.
  • thecardoc3thecardoc3 Posts: 2,293
    edited April 2
    In the event of a major release of refrigerant such as a sudden system failure while it is being serviced a technician could be in some danger, but that's about the only way. Here is the MSDS for R134a. http://www.refrigerants.com/msds/r134a.pdf
  • artgamble711artgamble711 Posts: 1
    Another disappointed Acadia customer here. I have a 2010 slt1. No air. I am told I need a front evaporation core, about a $1,500 repair.
    It appears GMC has had so many problems with this that they should do something about it. My mechanic told me this unit usually last the life of the car...but not on the Acadia, he has seen many of them need to be replaced.

    I called G.M., spoke with Lou in The Philippines, and he gave me a case number. Nothing to do with the case number, no help with repair...but I have a case number.

    I have owned G.M. my entire life. Not again, when I see all these problems with the same item and no recall or help with repair.
  • gmcustsvcgmcustsvc Posts: 4,240

    Another disappointed Acadia customer here. I have a 2010 slt1. No air. I am told I need a front evaporation core, about a $1,500 repair.
    It appears GMC has had so many problems with this that they should do something about it. My mechanic told me this unit usually last the life of the car...but not on the Acadia, he has seen many of them need to be replaced.

    I called G.M., spoke with Lou in The Philippines, and he gave me a case number. Nothing to do with the case number, no help with repair...but I have a case number.

    I have owned G.M. my entire life. Not again, when I see all these problems with the same item and no recall or help with repair.

    Hi Artgamble711,

    I apologize for this, and we would be happy to look into this further for you. Can you please send us an e-mail to socialmedia@gm.com along with your case number? We look forward to hearing from you soon!

    Patsy G
    GM Customer Care

  • 41tonya41tonya Posts: 1
    Just wanted to add to the list. I have a 2010 GMC Acadia which I purchased new. It has 56000 miles and now the air conditioner does not work properly. There seems to be no problem with the fan or thermostat. We refilled the coolant after which it blew cold air for a couple of days. We noted the placement of the tubing when refilling. It's definitely not a great place for something used in cooling the vehicle. I have to admit I have loved driving this vehicle better than any other, and there have been quite a few. It is disappointing that after 50,000 miles there is a problem with something as basic as the air conditioning. That's not the case with our Ford which is the same age but has twice the miles. 
  • wgraham1wgraham1 Posts: 1
    I have a 2009 Acadia now the AC adds to a long list of issues. New engine at 85K, Transmission wave plate broke now the AC. When the AC is on there is heat on the Drivers side but cool air every where else. I did have my battery boosted. Is there a quick fix? This thing is a piece of junk.
  • jgrisham10jgrisham10 Posts: 1
    Add me to the list, was just informed my rear evaporation core needs to be replaced. 2013 GMC Acadia, with 36,125 miles...88 miles out of warranty. Talk about frustrating, local dealership is telling me their hands are tied. My out the door cost is roughly 1K. This is my second and possibly last Acadia, waiting on GM reponse...GM, fix the AC problem!!!
  • spartan20spartan20 Posts: 1
    My 2009 Outlook XR is having AC problems and I am about to put down over $200 to have it recharged, and if there is something wrong I hope my extended 7 yr GMPP warranty will cover it. It is amazing that the lines are exposed the way they are - saw them when installing an accessory and reminded every time I change the oil. I did see in this thread that an AC line was damaged by an engine mount. Guess what the other issue is that my Outlook is in for....a bad mount that I was mistaking for a tranny issue. I had suspected it was tranny due to all the issues on websites. Avoiding the adversarial nature of dealing with the dealer/GM process is why I got the warranty, specifically the GM warranty. I will let the readers know how this plays out in detail, and involve GM customer service reps if necessary. I would like to keep buying GM as my Dad did 30 years with Olds but I don't like the trends I am seeing in customer services. Wish me luck.
  • patty__7patty__7 Posts: 1
    I have a 2007 GMC Acadia (with under 100,000 km) with the same issue as many have mentioned above - air conditioning blows air but it is not cold and even gets warm on the passenger side. I have driven GMC cars since the day I turned 16 and got my license (2 Jimmy's, 2 Envoys, a Pontiac Torrent and finally this Acadia). I haven't had any issues with any of my past cars but this Acadia has been a disaster. It has already required a new transmission about 2 years ago, just two weeks ago a part of the muffler broke causing my car to sound like a race car (a $500 fix) among countless other issues. Will take it into the dealer today as it is +30 degrees in Toronto and I am 6 months pregnant - this may be my last GMC car.
  • baw76baw76 Posts: 1
    I have a 2008 acadia having issues with the a/c not working.  Freon charge is correct.  A/C compresser is constantly cycling on and off.  System was working intermitently and now has completely quit.  Blower only blows hot air.  Does gm have any recalls out for a/c issues since this seems to be a chronic issue for acadias? Or is gm helping fincially with repairs?  I have owned numerous gm products and constantly have issue unlike other brands i have owned. Another very dissatified gm customer.
  • We own a 2008 Acadia SLT and love the vehicle, but we are disgusted with all of the problems we have had with it. Last summer my R-3-5 flywheel went out on my transmission. Thank god we had an extended warranty or it would have been $6000 out of our pockets. Early this Spring GMC comes out with a recall on the transmission and finally owns up to all of the identical issues people were having with it. Last week we were driving to a wedding and the AC started making sounds like pressure releasing but continued to cool the cabin. After the wedding, we left to go to the reception and it was blowing cool (but not cold air) and it was about half the flow volume as usual. Let's just say it was a hot ride to the reception! I already had an appt set up for the following Friday because I asked the dealership to check it because my wife said it was occasionally making these pressure noises. I took it in last Friday and they said the work would be covered by my extended warranty.
    They call me back 2 hours later and tell me that its my heater core (coil???) and I'm not covered under warranty. I only have 66,000 miles on the vehicle and the warranty expires at 68,500. Unfortunately, the service person didn't look at the dates and it expired 9 days prior. They then informed me that it was going to be $1800 to repair because they had to tear the entire dash out to get to the part. Since I had made the appt 7 days prior, I asked if they could reconsider since I couldn't get it in any sooner and it would only make the warranty expired by 2 days. The dealership said they would check. They call me back again and tell me that the warranty dept has agreed to cover the labor which leaves me with a bill of a little over $700. It's much better than $1800, however, I still don't feel its fair that I should pay anything since its so close to my warranty expiration date. I'm still waiting on them to call and let me know that it's fixed. It's been 2 days. I'll be requesting my service history report because I do recall mentioning these same symptoms to them 1-2 years ago. All in all, if I wouldn't have an extended warranty on this Acadia, we would've spent over $10,000 in repairs in the 7 years we've owned it which is ridiculous. Worse yet, I just purchased a new RAM 1500 and don't have the extra cash to get my wife a new vehicle. Now we're forced to wait and see what will be the next BIG COST this Acadia brings us. I'd love to stay loyal to GMC and purchase a Yukon in the future to better handle our family of 5, but at this point I'm steering away and may cave into my wife's request of a Honda Odyssey and turn into that minivan family.
  • sad_gmc1sad_gmc1 Posts: 1
    I'm another unsatisfied customer. I own a 2011 GMC Acadia Denali, which was bought brand new. So far I have had several expensive repairs including replacing the power steering unit. In addition my daytime light does not work on one side (thanks GMC for issuing a recall on this because before that, the repair was going to cost me an estimated $1,200). Now I am experiecning a problem with my air conditioner. I checked into this and it appears that many of you have also experienced this problem.

    I contacted customer service, was provided information regarding my concern, and was given a service request number. After discussing this with the technician, I learned that GMC has not been known to cover this issue unless it is under warrenty (they have also noticed the trend). Unfortunately, I no longer have a warranty to cover this issue. I understand that cars do not last forever, but with good engeneering and a company that stands behind their product, it should last more than 100,000+ miles. Especially if they are mostly highway miles like mine.

    The issue was indeed the rear evaporator coil. This seems to be a trend! The technician kindly did not charge me for the freon and knocked off around $100.00 toward the repair (Thank you Meyer Automotive in Seward, NE); however, this issue is still going to cost me a significant amount of money.

    I love my Acadia and have even talked a few co-workers into purchasing an Acadia Denali similar to mine. Hopefully they do not experience the same issues. I am unsure what to do. My vehicle is paid off, but I fear I will continue to have to invest money into it and I might be better off trading it in and looking for something more reliable. Any suggestions?

    I really appreciate this forum, I hope others can make an educated decision on investing in a vehicle that is worth the money.
  • gmcac12gmcac12 Posts: 1
    I bought my 2012 Acadia new and I have been having an AC issue for one year now, so it started around 25,000 miles. It sometimes make a high pitch noise or a blowing noise like it is losing air. I have taken it to the dealer a few times now and they can't diagnose it because it isn't throwing a code. Which is crap. It will work and then won't work, sometimes it blows cold and sometimes not. I took it in today again and they said it was low on freon but surprise they can't find the leak. So my problem will continue and my warranty runs out in December, so needless to say this will be going down the road by the end of the year. Not happy with our local GM dealer and it makes me really want to buy a Ford next.
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GMC Acadia Heating Cooling Problems - Page 3 - Car Forums at Edmunds.com