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Volkswagen Passat Convenience Menu
When I brought my car in for service to figure out why I was getting 100 mpg+ readings on the real-time indicator, VW secretly fed new info to my car (and anyone else's since then) to remove the Convenience Menu that I purchased with my car 6 months earlier.
I did not realize this until I tried to get my local dealer to fix the problem this week. VW is telling them that they have removed the Convenience Menu and that there is nothing the dealer can do about it.
I am currently trying to get an explanation from the US corporate office for their removing the Convenience Menu.
I encourage every owner who originally had this feature and it is now missing to contact them as well. This is outrageous that they can diminish my new car purchase -- basically take back part of the car I bought a year ago -- without my knowledge.
Also, don't count on the real-time MPG indicator to ever work. Strangely, it did for about 2 months, then went haywire. They must have changed something else in one of their secret electronic updates that messed that one up.
VW, if you want more market share in the US, you've got to be more open about your product and not change it after someone has already bought it -- especially without even the courtesy of informing the owners that you have changed their cars behind their backs.
Be wary of those VW folks. Happy in commercials. Not so nice behind the scenes.