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Sunroof leak on my Saturn Outlook

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Comments

  • nancy1960nancy1960 Posts: 54
    You can call NHTSA to see how many complaints need to be filed. I know this:
    Filing a complaint with the National Highway Transportation Safety Administration (NHTSA) - the NHTSA Office of Defects Investigation (ODI) is authorized to order manufacturers to recall and repair vehicles or items of motor vehicle equipment when ODI investigations indicate that these vehicles contain serious safety defects in their design, construction, or performance. Although some may or may not share my opinion; I believe GM has forsaken a very large percentage of its consumer base by not adequately addressing this extremely serious problem from the beginning. It has and continues to affect all models and is a very serious health and safety issue. ODI also monitors the adequacy of manufacturers' recall campaigns and again, this is only my opinion, GM's recall campaign on this issue is absolutely reprehensible - the dealers aren't able to fix this problem even after several attempts. My dealer had to sublet the last repair out to a local automotive interior leak specialist. I am simply a very, very dissatisfied consumer who would like more than what I've ultimately received from GM, which is a leaking, moldy, corroded product. More people need to vocalize their concerns and hold GM accountable.
  • nancy1960nancy1960 Posts: 54
    PS~ It was told to me by our Attorney General's office that it's important for people to file complaints with their AG in their state. The AG will represents those in their State and they keep data on these complaints and they will STEP in when the match these complaints with others. It is vital to file these complaints.
  • It is just nice to know that I am not alone in this fight - I have filed a complaint with the Florida AG, the BBB and the NHTSA-- I called this morning to GM about my concern with mold/mildew, electrical issues and the fact that I did an entire check of the inside of the vehicle with a known Moisture meter detector and have photos of the meter pegged at the highest moisture reading in most of the spots. Today my family went out and did the moisture reading check again and found a few spots that had dried in the 80+ Florida temperature today but there are still quite a few high moisture readings. The person on the phone at GM said he would have to "do some research on the matter" and that because my car had been in already for 3 times to try to fix my problem that he may have to send my case to a level 2 manager (whatever that means) and that someone will call me back (yeah when?) - I told him that the car needed to get in ASAP but that I refused to pay any money on repairs and that I felt very much that I deserved a rental at no expense until the issue is resolved. I will see what happens!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    worried16,

    Did you get a chance to call yesterday? Hopefully you have a Service Request set up and are in the process of working through this; if you haven't done so and would like to get it started via email, please contact us at socialmedia@gm.com

    All the best,
    Sarah
    GM Customer Service
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    I'm glad to hear your Outlook is back, joyztoy! Keep us posted after that first rain storm!

    Sarah
    GM Customer Service
  • Thank you Sarah - I did call in the morning and spoke with a person who said he had to do some research and that someone would call me back - I have not gotten any calls back - I had really hoped to have the car in the shop first thing Monday morning but it doesn't look like that - I guess I will have to just wait and see what happens
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Great to hear! If you ever want to get any updates, send me your case number and I'll check in to see what's happening.

    Best,
    Sarah
    GM Customer Service
  • This is my first posting regarding the problems I have been having with my 2008 Saturn Outlook and the water leaks through the Sun Roof. I purchased the car used from my daughter (she swears she did not know about the problems with the Outlook related in the Edmunds website, but, we sure are now aware of the problems) and right from the start the problems started showing up. My daughter lives in Bakersfield, CA which is pretty dry, not much rain. I live in Sacramento, CA where we get quite a bit of rain.

    In June of 2011 I took the Outlook in to the GMC Dealer in Bakersfield for a leaky roof (I got soaked when water came out of the overhead and dumped into my lap while I was driving) - they repaired it and stated it was fixed as a warranty issue from a technical bulletin. So far so good. In February 2012 we got another rainstorm and the water into the overhead again (I could here it sloshing around in the overhead and water was soaked into the passenger side carpet area). It dried up in a couple of days and I didn't think much of it - maybe I didn't close the sunroof properly - at least thats what my family thought. Then, in April we got another rainstorm and water leaked in again and I figured I would have to take it Back to the GMC in Bakersfield for them to look at the problem since they fixed it last. I sealed the sunroof with tape in the meantime while I was waiting to go back to Bakersfield when my Saturn electrical system went "bonkers" and gave every fault condition on the dash and kept recycling the displays (it was Friday the 13th of April 2012). I tried to drive the car and made it 1/4 mile when it quit for good. I ended up taking the battery out and having it checked (everything was OK) and put it back in the Saturn. Luckily it started and I was able to limp it to the Folsom CA Chevrolet Dealership for maintenance. I got a rental car for three days while the car was being evaluated - on Tuesday I was notified by the Chevrolet Dealership that the Main Wiring for the Dashboard was damaged by water and that the Fuse Block was also damaged by water and that it would cost at least $4,000.00 to get it fixed. Luckily my insurance company is covering it (at least for right now - I hope they don't see this website), but, the Chevrolet dealership said that I would be liable for the $500 deductible and $750.00 to repair the sunroof - my cost is still going to be $1,250.00 for a problem that I now find has a LONG history, plus the rental car charges while the problem was being analyzed and before my insurance company took over.

    I have not notified my State AG, BBB or the NHTSA at this time as I am just learning of this problem and want to go on record as having this problem, at this time.

    ps. I have also gone through the headlights wiring connection burning out due to a mechanical design flaw.
  • okay - on to a whole new adventure - we had massive thunderstorms the other day and we once again took the moisture meter into the car and everything is showing moisture....today I get home from a short trip to the store and I put it in park and turn off the ignition and pull out the key but the engine is STILL RUNNING with all the lights on with the key OUT of the ignition. I stuck my key back into the ignition and turned it one click and then turned it back one click and the car turned off. WTH!!! Is this something to be expected if the wiring is somehow compromised due to moisture???? I got a call back from GM this morning and the person told me they were having difficulty finding all of my repair records because the Saturn dealership where we had all the work done, does not exist anymore- lovely!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    saturn_blues,

    I'm sorry to read about the leak in your Outlook, although it sounds as though your dealership has been able to isolate the concern. Please keep us up to date on the repair process, and if we can be of any further assistance let us know!

    Best,
    Sarah
    GM Customer Service
  • nancy1960nancy1960 Posts: 54
    Saturn Blues,
    We too thought it was our battery as well, if only it was that simple (and, eventually our electrical components went crazy).... Your story is similar to ours, the fuse box was flooded as well as the motor in the rear hatch. We had a snow storm back in February and our headliner on the passenger side was wet with water coming out of the visor clip; we called State Farm Insurance because we thought it was due to the storm and all the snow on the car, State Farm said "we could file a claim and have an adjuster come out however, the water leaks with the Saturn Outlooks, Arcadia's and Enclaves with the sunroofs have a long and well documented history of these problems as well as the damage done to the electrical components and State Farm would deny the claim." I wish you could have find this site sooner :( , It's unfortunate that now you will have this mark on your insurance and have paid out of pocket. You mentioned the service bulletin, as you can see the repairs suggested for these repairs failed, making GM responsible to make this right! At this point, from all we've read, we have not found where there was a successful fix.
    I suggest you call GM - they should pay! Good luck and please, file a complaint with the State AG, BBB and NHTSA.
  • nancy1960nancy1960 Posts: 54
    YES, this is very common from the what I've read on the Edmunds forum.
  • I am beyond furious - I got a call back from GM telling me that I am on my own because the vehicle is out of warranty - WHAT - if they had fixed the darn vehicle correctly the first THREE times it was in for water leaks (and each of the THREE times on THEIR records) it shows that the water came in the SAME location all THREE times so gee....you think that since the car has continued to leak that it is not leaking in the SAME place. So great = thanks GM, now I have to stress out, go broke and hire my own darn lawyer to take care of a dangerous vehicle that GM CLEARLY has a severe problem with - thanks a lot for standing behind your product - we will NEVER EVER buy a GM product in the house again
  • nancy1960nancy1960 Posts: 54
    So sorry to hear this.... We're in the same boat with you... Our car is in the shop for the third time now for 3 weeks today.... Listen to this one, they say now this happened because of PINE NEEDLES!!! I'm sooo pissed and right there with you! If these problems are due to pine needles why does GM have Sarah and other GM reps monitoring this site??? I think we need to get serious with a petition or something, soon, this is absolutely unbelievable and corrupt. Hang in there.
  • I am also having this issue on a 2007 outlook that I bought 3 months ago. I just found out from dealer I need to pay 2000.00 to start work on it. Passenger side roof is leaking, we think. the air bag light is intermittent...does it work? The car won't shut off at times. I was stuck with a running car in my garage for 20 minutes. I can see that there is NO fix for this. What do I do? I don't have 2,000 dollars, and I can't sell it now that I owe 25,000 dollars. Extended warranty doesn't cover water damage. PLEASE help. What do I do? Please tell me people have recieved help with this. Please respond!
  • ken1989ken1989 Posts: 1
    Just took my 2008 Saturn Outlook to the Chevorlet dealership for the third time for leaks in the sun roof. Water is leaking from the left and right support post, thru the air bag plug on the post and from across the entire top of the sunroof. Chevorlet tells me its not covered by warrenty. I am now having electrical problems with the car, motor continues to run with key in hand. I am also concered that the delivery system for the air bags has been compromised.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning leakysaturn,

    If you haven't done so already, you can contact us via email at socialmedia@gm.com. Please include the following information: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, the name of your involved dealership and a brief summary of the situation. My coworker Christina will assist you further by setting up a Service Request and further evaluating any available options; we cannot promise what the result will be up front, but we will certainly look into it.

    All the best,
    Sarah
    GM Customer Service
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    ken1989,

    I am sorry that you have had to make multiple trips in to have this looked at. If you would like for us to look into this further with you, please send an email to socialmedia@gm.com with more information (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, the name of your dealership and a summary of your visits - include information on how much you paid, dates, etc).

    Best,
    Sarah
    GM Customer Service
  • nancy1960nancy1960 Posts: 54
    Leakysaturn, Our car is also a 2007 and we purchased it only 9 months ago as well and we too have a high loan on it. Our car has been in the shop for over 60 days since the end of January and continues to be in the shop and can relate to your worries. Check to see if your car had the Bulletin repairs - click on my name to see posts that have the info. The repairs done to prevent these leaks did not work... take the time and read the posts, prepare yourself with information before talking to GM about these problems, it helps to be informed. We too purchased a extended warranty to prevent us from hefty repairs and expected normal maintenance cost, however, none of us were prepared for our beautiful cars to leak. Your car has all the classic symptoms, unfortunately. Please take the time to make complaints to your Attorney General, BBB and NTSHA. At this point, I believe GM is stringing loyal customers along - they pay to put a bandage on it and the leaks continue and then they stop. Our cars are unsafe and need to be reported. Again, I recommend you research this to be armed with knowledge. This past 3 months has been beyond stressful and I continue to be blown away that GM has not come up with a permanent fix and so many people have been affected by this well documented problem that
    GM is fully aware of.
  • nancy1960nancy1960 Posts: 54
    It's pretty clear Sarah we all need to know what the appropriate fix is for these problems. Again, where does all the information about these endless water leaks go - I'm sure at this point the data base is overloaded with these complaints and as all we want is a fix so we can carry on with our lives. The bandage repairs obviously are not working. What is GM doing to step up to the plate and deal with this this head on??
  • dompdomp Posts: 24
    Ditto on the sunroof leak. This time (been in for leak repairs several times before - but those were covered by warranty) water is leaking on the fuse box. Won't shift out of first, continues to run after key is removed. Bill is up to $1000 so far, and not even sure if the shifting/running issue has been fixed.

    Emailed GM customer service. At the VERY least I would think GM would cover the $500 they're charging me to fix the leak they've "fixed" several times in the past.
  • Good morning Saturn outlook owners. I started in on this post over a year ago do to my frustastion with what I thought was going to be a reliable and safe vehicle for my wife and three children. The problems started almost immediately after purchasing it. Broken side mirror motor, leaking water from roof rack, power steering leak, seized transmission shifter in cold weather ( due to excess moisture, go figure), sway bar end link replacemant, auto lift gate motor failure which gave me a concussion and almost killed my 1 year old. I want to know when GM is going to do right by recalling all Saturn outlooks. Thank you Sarah for always replying to these posts. I think that it is time to see action however!
  • elaskoelasko Posts: 1
    We are in the same situation. It started with a leaky sunroof and has progressed to all kinds of electrical problems. The remote start does not work, power tailgate does not work and only one stereo speaker works. The stereo goes on when vehicle is shut off, vehicle does not shut off at times. I am sure I'm forgetting other problems we have had. Its too bad we are having all of theses problems because we really like our Outlook. Our local Chevy dealer is no help at all, just gives us outrageous quotes for repairs that we cannot afford or have faith that they will permanently fix the problems.
    Any info on recalls or service bulletins would be appreciated
  • nancy1960nancy1960 Posts: 54
    Welcome to the club elasko that NO one wants to join :(! There are two bulletin’s #10-08-67-001 A and 08207A. Do you know if you had these repairs done? Most of us have and the repairs failed as you can see by reading all the posts. I hope this info. is helpful.
    ***********************************************************
    September 2008
    Dear General Motors Customer:

    We have learned that your 2008 model year Buick Enclave or 2007-2008 model year GMC Acadia or Saturn OUTLOOK, equipped with a sunroof, may have a condition in which water is not properly drained away from the sunroof. If this condition were to occur, water may enter the interior of the vehicle and dampen the carpet, upholstery, and other interior components.

    Your satisfaction with your Buick Enclave, GMC Acadia, or Saturn OUTLOOK is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.

    What We Will Do: Your GM dealer/retailer will install drain tube extension assemblies and ensure that the water drains properly. This service will be performed for you at no charge until September 30, 2009 .

    What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer/retailer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer/retailer can ensure that the necessary parts will be available on your scheduled appointment date.

    Customer Reply Form: The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer/retailer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us. If you have any questions or need any assistance to better understand related repairs, please contact your dealer/retailer.

    If you have questions related to a potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.

    Division
    Number
    Text Telephones (TTY)

    Buick
    1-866-608-8080
    1-800-832-8425

    GMC
    1-866-996-9463
    1-800-462-8583

    Saturn
    1-800-972-8876
    1-800-833-6000

    Guam
    1-671-648-8450


    Puerto Rico - English
    1-800-496-9992


    Puerto Rico - Español
    1-800-496-9993


    Virgin Islands
    1-800-496-9994



    Courtesy Transportation
    If your vehicle is within the New Vehicle Limited Warranty your dealer/retailer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership/facility for this repair. Please refer to your Owner’s Manual and your dealer/retailer for details on Courtesy Transportation.

    We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.

    Scott Lawson

    General Director,

    Customer and Relationship Services

    Subject: 08207- Sunroof Water Leak - Install Drain Tube Extensions
    Models: 2008 Buick Enclave
    2007-2008 GMC Acadia
    2007-2008 Saturn OUTLOOK
    Equipped with a Sunroof

    ---------------------------------------------------------------------------------

    THIS PROGRAM IS IN EFFECT UNTIL SEPTEMBER 30, 2009.
    Condition
    Certain 2008 model year Buick Enclave; 2007-2008 model year GMC Acadia and Saturn OUTLOOK vehicles equipped with a sunroof may have a condition in which water is not properly drained away from the sunroof. If this condition were to occur, water may enter the interior of the vehicle and dampen the carpet, upholstery, and other interior components.

    Correction
    Dealers/retailers are to install drain tube extension assemblies, and ensure that the water drains properly.

    Vehicles Involved
    Involved are certain 2008 model year Buick Enclave; 2007-2008 model year GMC Acadia and Saturn OUTLOOK vehicles equipped with a sunroof and built within these VIN breakpoints:

    Year Division Model From Through
    2008 Buick Enclave 8J100004 8J168550
    2007 GMC Acadia 7J100150 7J175624
    2008 GMC Acadia 8J100942 8J168630
    2007 Saturn OUTLOOK 7J100003 7J175620
    2008 Saturn OUTLOOK 8J100640 8J168626

    Important: Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.

    - GM dealers and Canadian Saturn/Saab retailers should use GMVIS.
    - Saturn US retailers should use the 'Investigate Vehicle History' link on the Global Warranty Management application within DealerWorld.

    For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.

    - US GM and Saturn dealers/retailers - GM DealerWorld Recall Information
    - Canadian GM/Saturn/Saab dealers/retailers - GMinfoNet Recall Reports
    - Export dealers - sent directly to dealers

    The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

    Parts Information
    GM, Saturn/Saab Canada Only - Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

    Saturn US Only - A pre-shipment of the required parts to perform this repair has been sent to involved Saturn US retailers from Saturn Service Parts Operations (SSPO).

    Part Number
    Description
    Qty/ Vehicle

    25930220
    Tube, Sun Rf Hsg RR Drn
    2

    To Be Obtained Locally
    Tie Straps
    8


    Service Procedure
    Important: Before lowering the headliner, please perform the following steps to avoid damage to the interior trim.

    On the assist handle, use a small screwdriver to open both screw covers by prying carefully from the inboard edge. Remove the screws.

    On the "A" pillar and "D" pillar, use a small screw driver to open the screw cover by prying carefully from the bottom edge. Remove the screws.
    On the "B" pillar and "C" pillar, use a small screw driver to open the screw cover by prying carefully from the
  • gmcustsvcgmcustsvc Posts: 4,130
    crazyoutlook,
    Thank you for taking the time to post your experience. I apologize for your frustrations. Can you please email me your VIN, current mileage, and GM dealer of choice? Please include your contact information (including mailing address) in your email as well as a description of your concerns. Have you spoke with GM Customer assistance regarding your concerns? I look forward to hearing from you.
    Christina
    GM Customer Service
    SocialMedia@GM.com
  • I think we should ALL go to our local news and any other news station we can to get the word out there. With any luck, some news station will do a report and make this well known and maybe get us a class action law suit. I am amazed that there haven't been any deaths...at least that we know of with all these problems. I have already emailed the local news and am going to compile more links to the other forums with these same issues and pass it on to other news stations. We should also get this out on UTube.
  • nancy1960nancy1960 Posts: 54
    Great next step from Bubbles1965...It says to include backup information, folks, I think we have plenty of that! What do you all think of writing to ABC? If your in, it would be a good idea to send our letters on the same day to the same news organizations that way I believe we will get the attention we need to make GM accountable.

    Thank you for your request to ABC News.

    To submit a story idea to one of the ABC News shows listed below, write a single page letter including your name, phone number, and address. Include photocopies of backup information. On the outside of the envelope, write "Story Idea." If a producer is interested in your story, he/she will contact you. Here are the show addresses:

    20/20
    147 Columbus Avenue
    New York, NY 10023

    Primetime/What Would You Do?
    147 Columbus Avenue
    New York, NY 10023

    Nightline/This Week
    1717 DeSales Street NW
    Washington, DC 20036

    ABC World News with Diane Sawyer
    47 West 66th Street, 2nd Floor
    New York, NY 10023

    Good Morning America
    147 Columbus Avenue
    New York, NY 10023
  • dompdomp Posts: 24
    Thanks for the bulletin information. I'm pretty sure those were applied to my vehicle a while back, but it looks like the problem is back.

    The attorney general's website suggests contacting Center for Auto Safety for information on "secret warranties" that may apply, but they say to contact the manufacturer. Attorney general's website says to contact Consumer Protection Division or get a lawyer.

    You would think between with 2 years of Outlook, Enclave, Acadias (perhaps others as well) there would be enough momentum for a story or a class action suit.
  • I have filed a complaint with the safety board, the Attorney General here in NC and I just sent out emails to ABC news, CBS news and MSNBC news. This is my first reply back.

    Thank you for your request to ABC News.

    To submit a story idea to one of the ABC News shows listed below, write a single page letter including your name, phone number, and address. Include photocopies of backup information. On the outside of the envelope, write "Story Idea." If a producer is interested in your story, he/she will contact you. Here are the show addresses:

    20/20
    147 Columbus Avenue
    New York, NY 10023

    Primetime/What Would You Do?
    147 Columbus Avenue
    New York, NY 10023

    Nightline/This Week
    1717 DeSales Street NW
    Washington, DC 20036

    ABC World News with Diane Sawyer
    47 West 66th Street, 2nd Floor
    New York, NY 10023

    Good Morning America
    147 Columbus Avenue
    New York, NY 10023

    I suggest EVERYONE type up a letter and send them out to as many National News stations as possible. If they get enough of these letters, they might do a story on it and if so..maybe we will have answers and real help for a change. I am a lucky one..so far. I have a 2008 Saturn Outlook that is almost always covered, either in a carport or under a car cover. This is the first year that I had left it out in a heavy rain and found a leak. It took GM 3 times to find the actual leak and the first two times I had to pay a little over $100 each time. The third time, I contacted Sarah from GM customer service..in this forum, she got them to pay the $400 cost of replacing the moonroof seal. The extended warrany from Zurich is a rip off. They don't cover seals or gaskets. That was basically $1400 down the drain. So far, I have left my car out every time it rained and so far, no leaks. I don't trust this fix though after reading all the complaints in this forum and the acadia and saturn forums. Because of this, I ended up trading in my Outlook for a Chevy Traverse. I should be picking it up in the next two weeks. I did NOT get a sunroof this time. It is sad that we paid so much for these beautiful vehicles. We bailed out GM and they continue to rip off the Acadia, Enclave and Outlook owners of 2007-2008 SUVs with these sunroofs. They should either buy these back or give us a better trade in to get another vehicle..without a sunroof. If anyone does try a class action lawsuit..just let us all know who to contact. I think getting the news involved is our best bet for actual answers..before someone gets killed with all these electrical issues I have been reading about.
  • dompdomp Posts: 24
    Glad to here Sarah came through for you. Hoping to get some help as well. I'm $1000 out of pocket so far (for a problem they supposedly already fixed under the earlier bulletin) and told that may just be the beginning of the related repairs.

    My cars have almost always had sunroofs or been convertibles. I've heard about issues with aftermarket installations, but never had any water issues with my other cars.

    Yeah, the electrical issues have been scary - melted headlight wiring, heated washer fluid fires, now this.

    Are you sending to each of those news contacts listed?
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