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Sunroof leak on my Saturn Outlook

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Comments

  • shillelaghshillelagh Posts: 17
    The Brandon Service advisor is correct, there's no "recall" on the sunroof leaks. However, there is a Service bullitin regarding the sunroof leaks. The drain tubes are too short causing the water to overflow into the inside roof area. My 08' XR had the same problem. The Dealer replaced the drain tubes with the correct ones and it hasn"t leaked since.
  • nanapattinanapatti Posts: 1
    We are considering buying a 2009 Outlook but have recently read about all the roof leaks. Has anyone purchased an 09 and still have leaking problems. Or other problems you'd be willing to share before we make this investment.
    Thanks.
  • shillelaghshillelagh Posts: 17
    I owned an 08' XR and the sunroof did not leak until we had it for about 11 months. There was a bullitin (not a recall) issued to dealers regarding the leaks and it did include the 09'. The dealer installed the new type drain tubes and no more leaks. However, my neighbor has an 09' XR. It's about 4 months old. It had no leaks until last week when we received over 5" of rain (Tampa Florida). He came running over discribing that he had about an inch of water in the floor of his Outlook. We parked it under my back patio cover until the rain had gone (all weekend). This past Monday, he took it to the dealer and found out that they had closed shop and he had to take it to another dealer 15 miles away. He got it back Thursday and the dealer told him that they could not find anything wrong but they went ahead and put new drain tubes in and had the carpet dried. I'm sorry, but I would recommend you leave the Saturn alone. If a full sized SUV is what you're looking for, try the GMC Acadia or the Yukon Hybrid. The GMC Acadia has the same frame and drive train as the Outlook but with a better chassis and trim.
  • Tobster1Tobster1 Posts: 12
    After negotiating with GM for more than 2 months and not getting anywhere we took them to arbitration and won! it has been ruled that they repurchase my car for contract price, taxes, fees, finance interest. They now have until next week to make due on this judgment (of course I am not holding my breath waiting for them to contact me as I am sure they will wait until the last possible minute while I add more and more miles onto my car). Good luck. Let me know how you are making out. My suggestion would be to NOT negotiate, they will not give in and make good. now what to do. . . . stay with the Outlook and get an 09 or 10 (which I LOVE) or move onto a honda or toyota . . . . . any suggestions out there???
  • I bought an 08 Outlook in February of 2008, Memorial day weekend water was coming in from every nook in my car, airbags, dome lights, everywhere, in my lemon law is only good for 12 mos or 12,000 mi, which I am over on both. They fixed what they said was a common problem but never got any recall notice on my sunroof. Took them a week and got it back now having more electrical problems. Noticed probs w/ my window passenger side window not rolling down, before they even got to the shop had some other electrical probs. I am worried my whole electrical system is going to go out and me and my 6 children will be in a dangerous situation. Any suggestions on what I can do?
  • shillelaghshillelagh Posts: 17
    The Lemon Law is good for 24 months after you take delivery of the vehicle. There is no limit on mileage during that period. The following is quoted right out of the Lemon Law Guide Book.

    "You are entitled to a refund or replacement if the manufacturer cannot correct one or more defects or conditions covered by the warranty that substantially impair the use, value or safety of the vehcle within a reasonable number of attempts during the "Lemon Law rights period." (The first 24 months after the date of original delivery of a motor vehicle to a consumer.) The law presumes that you have had a "reasonable number of attempts" if there have been at least three attempts to repair the same defect and the defect continues to exist after a final attempt to repair, or the vehicle has been ou of service by reason of repair for a cumulative total of 30 calendar days and the manufacturer or authorized service agent has a at least one chance to inspect or repair the vehicle after receipt of a written notification"

    PLEASE ! Keep a record of all repair work orders and dates, time and with whom you have spoken with regarding repairs to your Saturn. Be advised, there was no recall notice by Saturn regarding a sunroof leak. However, all Saturn dealers did receive a GM Technical Bullitin advising the dealer's technicians of the sunroof leak problem and how to correct it. The dealer WILL NOT advise you of the bullitin or problem until you take your vehicle into the dealership and a "repair work order is written up."

    Any problem which arises from the leaking sunroof is considered by law "a defect" and can be counted toward the Lemon Law claim. Keep all records and DO NOT asssume anything that is not written because the GM representative will not consider anything that is not on a Work Order or is printed in text or precisely described in the vehicle's warranty. Believe Me, I've been there and they will try their best to make you to be very ignorant or the problem with the vehicle is all in your mind.

    There should have been Consumer Guide to the Lemon Law issued with your vehicle. Do everything it says to do. Contact your Better Business Bureau to file a Lemon Law claim. Send GM a Motor Vehicle Defect Notification by registered mail (return receipt requsted). There may be a form in your booklet to fill out and send.

    Anyway, your better business bureau has an Auto LIne regarding the lemon law and they will guide you through the arbitration process to either get you a replacement or total refund.

    Keep us posted
    Shillelagh
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,910
    Lemon laws vary from state to state.

    For example in Colorado, one of the worst lemon law states, their lemon law only applies for one year after purchase. Colorado AG's office
  • yeah, I live in Illinois and I checked out our lemon law, it is 1 year or 12,000 miles whichever comes first.
  • rwrenrwren Posts: 2
    I purchased my 08 used and cannot fall back on the Lemon Law. A few weeks ago my wife had some water leak on her foot from under the dash on the passenger side. Last week it started to come out by the emergency brake. It has been raining on and off the last few weeks and I think that may be the culprit but I am not sure how it is getting in.
    I took it to the dealer yesterday and they found evidence of water but are unsure where it is coming from. We do not have a sunroof and I am stumped on what I should do next. The dealer said they could continue to search but it would get very time consuming and expensive. They said it could be a number of things from an unsealed body panel to a faulty windshield seal (I took the hose to the windshield and didn't have any water come in). Any thoughts or recommendations on what can be done or what I should do?
  • I was also wondering, has anyone thought of or had any problems of mold in their vehicle from this with it raining and heating up. Also anyone heard of maybe the vehicles rusting out early because of all the water buildup in the body?
  • shillelaghshillelagh Posts: 17
    This is a copy of a letter I received from Saturn. Print it and show it to your Dealer. The least he can say is no. At least you have a name to contact.

    Dear Saturn Owner:

    We have learned that your 2008 model year Saturn OUTLOOK, equipped with a sunroof, may have a condition in which water is not properly drained away from the sunroof. If this condition were to occur, water may enter the interior of the vehicle and dampen the carpet, upholstery, and other interior components.

    Your satisfaction with your OUTLOOK is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.

    What We Will Do: Your Saturn retailer will install drain tube extension assemblies and ensure that the water drains properly. This service will be performed for you at no charge until September 30,2009.

    What You Should Do: To limit any possible inconvenience, we recommend that you contact your Saturn retailer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your retailer can ensure that the necessary parts will be available on your scheduled appointment date.

    Customer Reply Form: The enclosed customer reply form identifies your vehicle. Presentation of this form to your retailer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.

    If you have any questions or need any assistance to better understand related repairs, please contact your retailer.

    Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty your retailer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the facility for this repair.

    Please refer to your Owner's Manual and your retailer for details on courtesy
    transportation.

    We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Saturn OUTLOOK provides you with many miles of enjoyable driving.

    j~ Scott Lawson

    General Director,
    Customer and Relationship Services
    Enclosure
    08207
  • martine4martine4 Posts: 1
    What ever happened with your truck I have the same problem but it messed up my fuse block because it got wet and corroded the plug in terminals :(
  • rwrenrwren Posts: 2
    I sent an email to the GM and service manager letting them know that this is my third saturn I have purchased from them and I don't have the money to waist trying to problem solve. He called and left me a message and asked that I bring it in and they would do what they could. I told him that I would try to have the windshield resealed first since that is a service they don't do at my dealership. I found a place that can use compressed air and some kind of foam to detect leaks. If I don't find anything I will bring it in to them and have them look at it. If you find a solution to the water leaking please respond to this thread.
  • njgal99njgal99 Posts: 1
    I am currently working on a buyback for my saturn outlook through a lemon law attorney. It is no cost to you. the sunroof leak in my car was chronic-every 3 months back to the dealer to be cleaned out-and the carpet was moldy-I have not received the check yet---allegedly this week---does anyone have an opinion on buying another outlook?
  • khookskhooks Posts: 4
    What has happened to your buyback situtation.

    I have a 2008 Outlook and am now with BBB trying to get the situation corrected.
    Need help, can you give me any advise.
  • I have a 2008 Saturn Outlook and recently had some major leaking problems (like having to hold a cup to catch a lot of water!) I turned the corner and my car sounded like a bucket of water sloshing from side to side. That same evening, water started leaking through all the seams in the front of my car (ie: the airbags on the side columns, the 3 buttons used for remote openers, my visor and the emergency brake area etc... ) I also had warning lights and alarms going off because there was water in my electrical system! I had the car towed to the Saturn dealership and they claimed it was a problem with the drain flaps. They said they removed the flaps to solve the problem. They also had to remove the carpet from my car and suck out all the water then let the carpet dry (still drying...).
    I asked about replacing the drains with longer ones which seams to have helped in some situations. Saturn didn't feel that was necessary; removing the flaps should do the trick.

    I mentioned to the dealership that I have read about this problem online and it appears that it had happened to several other people from around the country. Saturn 'wasn't aware that there was any problem' (even though some owners have filed a lemon law claims and others are getting attorneys involved to resolve their issues with the Outlook).

    I called the Saturn Corporation to ask if we could discuss an extended warranty. I love this car and I wanted to know that if I kept it and down the road something happened related to the current water dammage, I would be covered. Saturn's reply "We understand your frustration however, Saturn is not prepared to take this any further." After a bit of 'discussion' they hung up on me! What?

    So, I am here to post my 'opinion' on the Saturn Outlook and the HORRIBLE Customer service.

    It is a beautiful car and overall I love it. I just wouldn't recommend it and I wouldn't buy it if I had the choice again.
  • I have had an 08 outlook with sunroof for 15 months. During that time, it has been at the dealer 5 times to repair water leaks. They said it was sunroof drains. They were too short or clogged. Those were fixed. But at next rain, the headliner above the mirror and floor on front passenger side were soaked. Back to dealer i went where on 3 more occassion they said it was a windshield leak. The probelm still persist and I am completely frustrated with dealer and GM customer service who were no help at all. My next step is to get an attorney. Seems like a recall of all these vehicles are in order.
  • alman08alman08 Posts: 282
    "I mentioned to the dealership that I have read about this problem online and it appears that it had happened to several other people from around the country. Saturn 'wasn't aware that there was any problem' (even though some owners have filed a lemon law claims and others are getting attorneys involved to resolve their issues with the Outlook). "...

    that's why they're all going out of biz! bad business practice. :lemon:
  • yes they are aware of the leaks, there was a recall to bring your outlook in for the extensions on the sunroof tubes.
    I filed for the lemon law on mine.
  • mcmowmcmow Posts: 1
    Were these leaks from factory or aftermarket installed sunroofs? We are interested in buying a 2008 Saturn that doesn't have that and want to have it installed. Your thoughts
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