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Sunroof leak on my Saturn Outlook

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Comments

  • kempo439kempo439 Posts: 3
    I bought my 2007 Saturn outlook in Oct 2010 with 34k miles. in the past few months I noticed that water was leaking inside near the driver/passenger side doors near the ceiling. finally took it to the dealership yesterday and was told it would cost $800 to fix the problem due to that vehicle was not under original warranty and there was no recall for this issue. I also have had issues with the airbag light coming on. after reading these complaints from people with the same issues, i probably will not buy another GM product again. :mad:
  • siboldm2siboldm2 Posts: 7
    fight them on it. They know exactly what is wrong with the cars and should have done a recall on them. There are holes in the roof from the assembly line that they didn't close. I had my car fixed a while ago and it has not leaked since, but that is thanks to one guy at Champion Chevrolet who did everything he could to find the problem. Granted I had to pay to have it repaired because well GM DOES NOT STAND BEHIND THEIR MISTAKES...I feel for you, but if I were you I would find out how many times that vehicle was in the shop prior to you buying it and then contact your local governments and local papers and heat things up. They should have never resold that vehicle until the repairs were done correctly. Guranteed your car was a lemon that was resold...
  • gmcustsvcgmcustsvc Posts: 4,154
    kempo439,

    Have you been in contact with GM Customer Assistance?

    Thank you,
    Caron, GM Customer Service
  • kempo439kempo439 Posts: 3
    yes i have and i spoke to a saturn customer service rep who told me that gmc would offer to pay half the cost for the repair. its a nice offer but i still feel i shouldn't have to pay anything seeing that gmc knew of that the earlier editions of the outlooks and buick enclaves had roof leak issues. i even found the service memo that expired in 2009 regarding the roof leak issue. my big complaint is gmc only required outlooks and enclaves made at certain plants to be recalled that had this issue. you would think that gmc would realize that all the early edition enclave and outlooks would have this issue even if they were made at different plants.
  • gmcustsvcgmcustsvc Posts: 4,154
    kempo439,

    I understand, but unfortunately I am going to stand behind your agent's decision regarding the resolution of the case.

    Thank you,
    Caron, GM Customer Service
  • kempo439kempo439 Posts: 3
    I think gmc is just waiting for a lawsuit to happen before they fix the problem they created
  • My Saturn 2008 Outlook "leaky-sunroof" began to arrigate the inside of my vehicle after the first 5 months. My Saturn dealership attempted to fix until it closed down in 2009. The Saturn dealership 120 miles away had equal un-succes until it cloased down in 2010. Two months ago my local Buick dealer that became the official Saturn support dealership applied a "new" resolution (that actually became the new process to fix in June 2010; the previous dealership applied the old method yet again in May 2010): It worked!!! I have now given up my idea to adapt & put in house plants. And by the way the Service Tech at my Buick dealership got GM to cover 100% of the cost.
  • bheck1bheck1 Posts: 3
    I my Saturn is a 2007 and I bought it brand new. I had to return it many times for the leaking sun roof (now Fixed I hope) I also had to bring it in for the driver side head light that went out. That cost me 250.00 for a problem that a lot of people have had. The workmanship is just not there on the Outlook. That's too bad, I have a 2003 Chevy Impala and never had a problem with it. Thought was I was doing a good thing by buying AMERICAN. Need to replace the Impala but dont know if I should trust GM again.....
  • gmcustsvcgmcustsvc Posts: 4,154
    txsaturn_owner,
    Glad to hear your concerns have been resolved and you are happy with the resolution of the situation. If you have any other questions comments or concerns please feel free to email me.
    Christina
    GM Customer Service
  • When you go to buy a new car, do your research first. I wish I would have done more research on that Outlook. It is nothing but problems (obviously since people all over the country are posting the same issues).
    We got rid of ours and bought a Toyota Highlander. Now we are a 3 Toyota family and have no regrets.
    Buying "American" just isn't what it used to be....
    I would also suggest researching the manufacturers customer service history. Saturn/GM let a lot of people down with the lack of help over the leak issues (not to mention all the other issues!)
    Best of luck with your search!
  • siboldm2siboldm2 Posts: 7
    Just an FYI - it will only cost you about $55 or $60 to fix it yourself. It will take about an hour to replace the wires, but it will save you money in the long run. I had to replace mine earlier this year and now the other one has gone out, so I will be replacing that one this weekend. On another note is anyone having issues with the battery gauge? Mine keeps reading high, yet my battery is ok. Sears tried to tell me that my alternator was going bad. Took it to another place after finding out that just for the part it was going to be over $600 and they told me the alternator was fine. My local dealership said that it was normal for the gauge to do what it is doing. I'm not so sure about that. Also am having problems with the anti-lock brake system and the traction control system. I really regret ever buying this car and will never buy American again thanks to GM.
  • gmcustsvcgmcustsvc Posts: 4,154
    bheck1,

    Glad to hear the leaking sunroof is now fixed. Please let me know if you have any future concerns.

    Thank you ,
    Caron, GM Customer Service
  • salwinsalwin Posts: 1
    I'm the owner of a 2007 Saturn Outlook that I bought new. The car has been in for the sunroof leaks and electrical issues at least 8 times, 3 times in the last three weeks. And I wont even get into the timing chain. GM customer service covered the last repair minus a 200 dollar courtesy charge. Everytime they return the vehicle it rains and it leaks again. The Chevy dealership has now called me after the third attempt at sunroof repair and told me to pick up my car but that only my keys would be available at the service desk but no paperwork. The service manager stated that he would mail me the paperwork in the message on the phone. Does this sound normal?
  • gmcustsvcgmcustsvc Posts: 4,154
    salwin,

    I apologize for the problems you are experiencing with your vehicle. Do you currently have a case set up with GM Customer Assistance? If so, could you please email me the case the number? I would like to look further into your situation.

    Click on member name to get email address.

    Thank you,
    Caron, GM Customer Service
  • YES!! I just had a waterfall come in thru my top windshield... and when I called the dealer.. "he says this is not a warrantied item".. He says it is a seal.. this is ridiculous... All the other vehicles have the same issue and I am being told that it is not a warranty item... I have to pay a deductible for this repair even if it is covered by warranty... But then he says again.. seals aren't covered. When is GM/Saturn going to listen to their customers and perform a recall.. I am more worried about things that will go wrong in the future due to this problem with the water. It is extremely obvious that this is not a one car fluke thing.. All these people are having the same problems with water.. More and more everyday I am regretting trading in my NISSAN for this car.. Trying to buy from a local GM dealership to help them out and I get screwed in the end. Not only was the car not properly certified ( they sent me home with only about 30% of brake wear LEFT on my brakes) they say they helped me out by completing a recall that should have been completed over 12 months earlier and it wasn't. What else have the screwed me on... I am a very angry patron and they don't care about me or my kids.. They made their money off of me and they only want more and more..... pay your deductible... this isn't covered.. that isn't covered...

    Has anyone heard of the recall yet?? Can anyone help me and anyone else with the same model car with these issues.... :mad: :mad: :mad: :mad:
  • thanks to a my gf's husband finding some information for me on my Saturn she dropped off to me today a Service Campaign Bulletin that is about the leaking sunroof issue...

    This should have been fixed by GM/Saturn and it never was according to the outcome of this leak.. my floor is wet on the passenger side and the issue with it coming thru is still happening.

    I am think that it might be time to get some legal advice and either find others to get a class action suit since there are so many owners out there with this issue. This is ridiculous. The bulletin Ref # is 08207A and was issued in Sept. 15th 2008..

    this is a revised bulletin -- the original bulletin stated 8 tie straps were needed they revised it to 6.. Just sounds like another way they screw the consumer...

    This should have been completed on my vehicle before I even purchased it... AND IT WAS NOT!!!
    :mad: :mad: :mad: :mad: :lemon:
  • gmcustsvcgmcustsvc Posts: 4,154
    aggravated07,

    Are you still experiencing water leaking through the windshield or has this been taken care of? Please keep me posted.

    Thank you,
    Caron, GM Customer Service
  • -shifter cable locks up in cold weather. (not covered under powertrain!)
    -leaking power steering pump. ((not covered under powertrain!)
    -roof leaking when heavy rain is present. (not covered under powertrain!)
    -driver side mirror motor not functioning. (not covered under powertrain!)
    -automatic liftgate malfunction crushes me and my ten month old baby. (not covered under powertrain!) and is the last straw! My patience has ran out with this car. Purchased a year ago with 40000mi and have only put 8000 miles on it. I filed a case with GM and was rejected any cost assistance for the persitant problems. Thank God my son is ok, and i wil be visiting my doctor for my neck and head injury! Any "insight on the outlook"
  • You got as much help as i did...8 was even told by a service mgr.."You are screwed". That pretty much tells u how much GM/Saturn care.... they received our tax money to help them out and they don give a sh*t about us... i would love to just get rid of this car and they won't even consider buying it back from me which woulc be the "great customer service" thing to do...prove we do matter..BUT WE DON't...they have reps call and try to smooth it over but they don't do aything either....I wish I never would have bought this car!!! :lemon: :mad: :mad: :mad: :mad:
  • ginab1ginab1 Posts: 1
    edited July 2011
    I purchased my 2008 Outlook (21000 miles) in April 2011. First experienced the dripping from the sunroof in May. Brought it back to Carmax and 2 days later they advised it was fixed. It is garage kept and I didn't notice it leaking again until last Thursday when it poured and the drip was now a steady stream of water. Used up all of my paper towels trying to catch the water. Carmax said they will again try to "fix" the problem tomorrow. I am so disheartened to read of these ongoing problems. I did e-mail GM customer service but I am not feeling very optimistic. I paid a lot for this vehicle and now I am afraid to drive it anywhere in case it rains. :(
  • I too identified a sunroof water leak several months after purchasing my 2007 Saturn Outlook. I then spent the next year working with the dealer to have it repaired. After 5 tries it was supposedly fixed and i was given an extended warranty (really only covering oil changes) for my trouble. Of course, then Saturn went out of business and all Saturn owners received an offer in the mail of 12 months of free oil changes. Since I had been given one for my leaky sunroof I didn't qualify for the additional 12 months which made no sense to me. I reached at to GM about it and no one ever responded.
    Unfortunately the leak is back. I live on the east coast which has been in very much of a drought for the last few years. Now that it is raining my leak is back. I contacted the GM dealer who has been servicing my vehicle since Saturn closed and was told that I needed to contact GM directly as they didn't believe that this recurring leak was going to be covered by my warranty. Now that I am reading this message board I am beyond disgusted that this is still going on and I wonder just how many of us are out there with this problem. I spent way too much money on this vehicle, which I do really like, to be living with this water leak that is only going to cause additional damage.
  • gmcustsvcgmcustsvc Posts: 4,154
    jena529,

    I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please include your username from the forum?

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • We purchased our saturn outlook brand new in 07, i am now wishing we had chosen another car manufacture The dealer that was located here was very nice and fixed the sunroof leak many times, it was so bad it looked like it was raining in my car. Finally they said they had fixed it and things were doing well. They went out of business and I had to take my Saturn to the Chevy/Gm dealer for an oil change. Then all the sudden it started "puttering" as if it wasn't started but moving? My husband took the car in and they said it was "dirty gas". After giving us a quote that we thought was to clean out the tank and drain the gas, we said do what needs to be done. However when my husband picked up the car it did the same thing. He went into and spoke with the service rep, she then got the manager who said not the money we just charged you was for diagnostic, draining the gas and cleaning the tank cost much more. Well why didn't you do this sir? After the manager basically told my husband he could care less we left with our puttering Saturn! We did file a complaint with the owner of the dealer which didn't do us any good. The car is leaking at the sunroof whenever it rains and will not turn off even with the key out of the ignition!! We have to take a fuse out in order to shut the car off which in turn cases the car to ruin so slow when put back in. We will not return to the dealership and I dont really know what to do. Since we are locked in with the car for at least another two years it has to be fixed. Anyone have suggestions? Thanks
  • I want to know if they are ever going to step up (GM) and make the necessary repairs to make us happy that we bought their vehicles? I am tired of the run around and if there are enough people I am ready to follow up with a class action suit against GM. I am tired of being treated like this and big corporate walking all over everyone because they can!!! :mad: :lemon:
  • I do have the back glass window. I am so frustrated and upset with this matter and for the price the car cost me it makes it even worse. And they wonder why we will not buy american made anymore. The quality is terrible and no one stands behind their product at all! :mad:
  • gmcustsvcgmcustsvc Posts: 4,154
    aggravated07,
    Have you spoke with Customer Assistance? I apologize for your frustrations.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,154
    mistyp,

    I apologize for the problems you are experiencing with your vehicle. I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide your screen name that is used on the forum?

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • That is a joke...you guys do nothing except give people the run around. Because i have gone thru it..GM doesn't care... if you read all the other posts by other consumers.. you do not help...stop pretending that you do! :mad:
  • gmcustsvcgmcustsvc Posts: 4,154
    aggravated07,
    There are customers we help. Each case is different so they are handled on a case by case basis. I'm sorry you did not get the resolution you are looking for. If you would like to send me your case number I would be happy to look through it.
    Christina
    GM Customer Service
  • We "traded down" from a '05 Suburban to an '08 Outlook XR earlier this summer, taking delivery of the car on July 16th. The car was immaculate, loaded with options and had just hit the 40,000 mile mark. In short, it was everything that we were looking for in downsizing from a Suburban to a crossover. Within a few days, the first problem surfaced when we noticed that the driver-side headlight was burned out. The dealer replaced the headlight which promptly blew out again as soon as it was turned on, prompting him to check/replace the wiring harness and headlight again. This problem has not yet resurfaced and the dealer footed the bill for the repair. We then drove the car to the Florida panhandle from July 29th to August 4th (approx. 1600 miles) with no problem. Two days later (on August 6th) the 2nd problem surfaced. The engine would not shut down, even with the key removed from the ignition. This persisted throughout the weekend, another trip to the dealer followed and the car was out of commission for 4 days while they checked it over. When I picked the car up, the Service Manager informed me that they could not get the problem to repeat and found no trouble codes; however, he told me that they had loaded some updates into the computer, one of which was supposed to fix the run-on problem. After 5+ weeks, we have not seen the run-on problem return and, since we had not yet owned the car for 30 days, the dealer again picked up the tab. That brings us to THIS week. After a couple of dry months or so, we had a substantial rainfall, the first since we have owned the car. Water poured in through the edge of the sunroof on the passenger side turning the floorboard into a swimming pool. This problem is what led me to the internet and this forum. It is saddening to see that so many owners have had all of these problems (many worse than anything I have seen so far) with little-to-no resolution. As of today, I have not yet contacted anyone about the leaking sunroof issue and after reading all of these posts, I am not sure that the dealer is the answer as I have seen very few posts that prove that ANY dealer has a permanent resolution to the problem even after multiple repair attempts. Bulletin # 08207A would not have applied to my Outlook as the VIN number falls outside of those listed for repair; therefore, I am assuming that this is probably a first occurrence of this problem for my vehicle. My local GM dealer has a great service department that I have used for years, but I am considering taking my Outlook to the local body shop for their opinion before doing anything else. Either way, the leak HAS to be repaired at my expense before it can do any more damage. We take several trips of 1200-1600 miles per year and have another one coming up next month. I am a little anxious about travelling out of state in a car that I am not sure I can trust. My confidence in this car is a little shaken after 2 months of ownership, especially considering the few problems that I have already had and the posts that I have read on this forum about problems that I COULD have just because I own this model. Having just made the second of 60 payments, I feel like I am stuck and just waiting for the next thing to "happen" at any time. Has anyone else who has experienced the leaking sunroof issue ever had this problem diagnosed and/or repaired by a body shop instead of a GM dealer? If so, please post a reply.
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