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Jeep Liberty SkySlider Roof

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  • ladymtneerladymtneer Posts: 8
    edited May 2012
    After reading all the posts here, I was really worried about getting the Sky Slider fixed on my 2008 Jeep Liberty. I took it to the dealer May 3rd because the Sky Slider had come off track. They called the next day and said it was fixed. I paid for the repair, got home and it was not fixed. I took it right back, sat there over 2 hours and they said the whole top needed replaced. I had told them I was really worried after reading the cost that other people were being made to pay for a replacement. I was told they would replace the Sky Slider for $300. Then, because I had made a complaint at Jeep.com, I got an e-mail from them and was assigned a caseworker. She called me the next day. I told her everything that had happened (I forgot to mention here that I had taken the jeep in 3 other times because of the Sky Slider noise, the first time while it was still under warranty last year). Anyway, the caseworker called the dealer here and called me back. She said after they replaced the Sky Slider and I paid for it, to call her and send her the invoices from May 3rd and the replacement. She was authorized to pay a portion of my cost. I got the jeep back today, called the case worker and faxed her the invoices. I had paid $141.90 when they thought they had fixed it, and $300 today. I had a really good caseworker and the dealer here has worked with me with no problems, except when they thought they had fixed it. I plan on trading my jeep liberty for another jeep next march. I haven't decided if I'm going to get another Jeep Liberty (without the Sky Slider) or maybe a Wrangler 4-door. I just have to keep checking reviews before I decide.
  • I bought a 2009 Liberty Limited new & the warranty is valid until August '12. Yes, it does make an annoying wind noise on the passenger side but fortunately I have not experienced water leaking because I live in So Calif (it rarely rains) & I park inside a garage. I have probably only used the SkySlider 10-12 times in nearly 3 yrs. MY FEAR=if I take this to the dealer for the problem, will it get repaired or am I looking forward to horrors and disappointments like other folks posting? Is there a Chrysler-sanctioned 100% paid for repair, or recall, or, should I just accept the problem? This is the last vehicle I will ever own & cannot afford to continually pay for dealer patches nor do I wish to drive only when the weather is favorable. Your suggestions and comments are welcome and appreciated.
  • ladymtneerladymtneer Posts: 8
    edited May 2012
    I can only go by my experience with my 2008 Jeep Liberty Sport. The first time they "fixed" it for the wind noise, was 1 week before the warranty expired. That lasted about 2-3 weeks and the noise was back. I took it back and they ordered the kit again and "fixed" it again. It doesn't last. That was last year. My advice is, take it in, have them "fix" it before the warranty runs out. If you have to take it again before the warranty expires, do it. It shows you tried to have it fixed. If anything else happens with it like it did mine, and the dealer tries to charge you full price, send a message through the Jeep website and if you are lucky like I was, you will get a good caseworker that can really help. The service guy I worked with, said if the caseworker hadn't been involved, he probably still wouldn't have the parts to replace my Sky Slider. My big problem with the Sky Slider started May 3rd and the problem is fixed completely now, AND, Jeep is going to reimburse me a portion of the cost. I forgot to mention, I probably opened my Sky Slider like you, 10-12 times in 4 years. I was told, with the new one, open it more, at least a couple of times a month. Good Luck.
  • skysliderskyslider Posts: 9
    edited May 2012
    I took my Liberty to a dealership in Birmingham to have the sky slider closed when it became stuck in the open position. I pulled up to the service department and the service writer said, "Oh, we don't see many of those. I don't know what's wrong with it." $110 diagnostic fee. $720 to have a module replaced, but the module didn't fix the problem, so the guy said one of the motors would have to be replaced, $940 total (including the $720 & $110). I asked for the parts in case this becomes an on-going problem and he doesn't want to give me the parts. How does he know the module was ever bad? Shouldn't the motor have indicated that it was "dying out"? The top never began to close slowly, it just wouldn't close at all one day. No loaner cars are available through this dealership either. Day 3 of walking to work, tomorrow will be day 4. The service guys don't even know how to fix these sky sliders - they just try a part, charge you for it, then try something else, repeat.
  • ladymtneerladymtneer Posts: 8
    Skyslider, you need to go to the Jeep website and send them a message. Just explain everything you have gone through. Let them know about every time you have had to take it in for repair. You will get an e-mail from a caseworker. I hope you get one like I had. She was fantastic! The guy at my dealer said if she hadn't been involved, he probably still wouldn't have the parts. I paid to get mine fixed and I really didn't pay that much and Jeep is still going to reimburse me for a portion of what I paid.
  • Hi, I have a 2008 Jeep Liberty with a sky roof. It leaks and the wind noise is terrible. I have had it in 4 times. In fact it is at the dealership now. They want me to pay over 900.00 for my part. I even have the extended warranty. I am tired of wasting my time on a bad design flaw on Chryslers part, can you please help me with the lemon law???
    Thank you!
    Lori
    laengel@at.net
  • skysliderskyslider Posts: 9
    Thank you for your advice! I did contact Jeep & they are going to reimburse 50% of the $925 :) The vehicle was in the shop one week and could not be driven for another 3 days due to an overwhelming odor (might have been due to the dirty glove from the mechanic that I found under my seat), so the reimbursement definitely makes things better.
  • skysliderskyslider Posts: 9
    Oh, and the case worker suggested opening the sky slider at least once per week.
  • I'm really glad it worked out for you. I was only expecting a portion of what I paid to get mine fixed and when the check came last week, they had paid the whole amount! I immediately called my caseworker and thanked her. She said because I had taken it in so many times to get it fixed, she felt they needed to pay it all. I can't believe they left a glove in your car. You should have asked them to clean your jeep. LOL
  • Hi
    What do you mean by caseworker?

    Anne
  • denisez1denisez1 Posts: 2
    I posted a message on 3/28/12 about the crimp in our 2008 Jeep Liberty sky slider roof. I want to thank all of you who said we should contact Chrysler about assistance with the repairs. We did contact Chrysler and were put in touch with a wonderful case manager. We've learned that it definitely pays to discuss the problem with the case managers in a respectful manner. State your case calmly and ask for assistance with the repairs. Let them know you're a loyal Jeep customer and want them to stand behind their product. Even though our car was one year out of warranty, since we are loyal customers (we have 2 Jeeps) Chrysler agreed pay for the $720.00 replacement part for the roof and we would be responsible for the $350.00 labor fee. The car is currently in the shop and will be ready tomorrow. Our case manager has been in touch with us and with our repairman throughout the entire process. She was never difficult to reach and always returned our telephone calls. It definitely pays to contact Chrysler to alert them about any issues you might have with the sky slider roof. I think Chrysler realizes these roofs have issues and I'm sure the parts probably don't cost them a penny! I'll let you all know how it turns out! Thanks again!
  • Hi Anne, if you call or e-mail Jeep or Chrysler, the person that responds to you will be your caseworker and assist you with the problem you are having. I had a great caseworker named Colleen.
  • Dear denisez1:

    Thank you so much for sharing your experience with the Chrysler Customer Assistance Center. I am so happy to hear you had a positive experience and your Jeep Liberty is being repaired and that you took the time to share it.

    We appreciate you being a loyal Jeep customer and hope to keep you as a satisfied customer for years to come.

    Lisa
    Customer Care
    Chrysler Group LLC
  • nata104nata104 Posts: 1
    I have a 2010 Jeep Liberty with the SkySlider roof that I bought it off the showroom floor. At any speed over 50mph, the noise from the roof is so bad that I cannot hear the radio, have a conversation with other passengers or even attempt a cell phone call. There is this horrible howling noise coming from the roof. People who ride in my car are horrified that this is "normal" for this vehicle. And forget hearing sirens or anything- it seems like a safety risk in addition to an awful annoyance.
    I have been to 4 dealerships who all look at the roof and report there is no problem and nothign to be fixed and that the noise is just a "design defect."
    I have called corporate and they said there was nothing that can be done.
    I am interested in suing Jeep/Chrysler over the issue and was wondering if anyone else had ever had success in litigating this issue, and if so, where did you sue and under what theory?
  • I didn't sue, but I had the same thing happen with the noise. The first time, they said there was an issue with the noise and they ordered a "kit" to fix it. That lasted about a month. I took it back and they did the same thing. The noise came back again. I just thought I was going to have to live with the noise. The third time I took it in, was because the slider came off the track. They "fixed" it for $141.90. I took it back within an hour after picking it up. It wasn't fixed. They said it needed a new top. I had read on here what people were paying ($1200-$3600)and I was worried. They told me they would put a new top on for $300. In the meantime, I sent an e-mail to jeep through their website saying there should be a recall on the skyslider. I heard from a caseworker, saying she would be calling me. I thought...yeah, right. Well, she did call and she called my dealer. Without her help, my jeep probably wouldn't be fixed now. It was fixed within a couple of weeks AND after I paid the $141.90 and the $300, I faxed her the invoices and I was sent a check for $441.90. My caseworker had said they would pay a portion of the amount and they paid it all. Because I had taken it in to be worked on before the warranty ran out, and still had the problem, they paid it. I'm still wondering if I will have the noise back, since it didn't start for a few months after I had originally bought the jeep (new)....time will tell. Right now, it is really quiet. I really love my jeep liberty, and I will buy another one, but I will never buy one with a skyslider again.
  • suvflgalsuvflgal Posts: 13
    Try to do Lemon Law for your vehicle while you have time. Check the mileage and time limits for your state as each state is different. The roof will only get worse. At the end before Chrysler executed a buy back from me the roof wouldn't even open and it was leaking water and staining the head liner and carpet. Time is of the essence, so act now. They know it is a problem and there is a long established precedent. This is precisely why there exists Lemon Law for consumers. The Skyslider roof is indeed a "lemon" any way you slice it. Good luck to you. My deal worked out but I wish I hadn;t waited so long and given them so many chances to try to fix it (over 7). You get charged for tyhe miles you rack up which costs$$$. I now have a vehicle with a real glass panoramic roof and no leaks or noise whatsoever. The canvas was a poor design.
  • catfcatf Posts: 6
    I had my Jeep for 5 months and the Sunroof flew backwards as I was driving. I called Visions where I purchased it they said they would look into it...no help there. Called Chrysler got a case worker and was told they could help me. Told me to take it to a couple repair shops to have it looked at both gave me a quote of $2000 just for the slider roof (spent $79.00 to have it "looked at"). After doing everything they requested I was denied. Contacted a lawyer (Keefes & Bartles) as they said they were starting a lawsuit against Chrysler and filled out paperwork , sent pictures etc. Have contacted them twice with no response since but if you go to their website they have filed the lawsuit but for the regular sunroof. I have done the lemon law and everything I could think of as the Jeep drives great but I'm really regretting getting the one with the slider. I finally turned it in to my insurance company and have to pay the deductible to get it fixed and I'm hoping to get it done this week. I really liked my Jeep but after all the problems don't know if I'd purchase another Chrysler if thats how they take care of their customers.
  • suvflgalsuvflgal Posts: 13
    Do yourself a huge favor and read all of the postings on this site. The problem doesn't get better. Having it fixed outside of Chrysler would render your warranty null and void. Do not do that. After 3 attempts to unsuccessfully fix it you can file lemon law. Look at your lemon law book that came with your jeep or do an internet search for your state. The time frame is different in most staes. My state was 2 years from date of purchase. They know there is a problem and Chrysler will settle with you. Exercise your rights if you are still within the lemon law time period. Act quickly as you are charged all of the miles you are putting on vehicle now. I did lemon law and it is over. I got my vehicle paid back, and ended up with $3000 cash to put toward my next vehicle which has a real glass panoramic roof, no canvas. They know the canvas was a bad idea and they need to make it right. Good Luck.
  • sayraysayray Posts: 4
    I had spent 2 months reading about the sky slider and all the issues perople have been having. My 2008 Jeep Liberty with the sky slider jumped the track (actually it is a cable issue) over a year ago at 31K miles, and I could not afford to pay to fix it. I emailed on June 19th and was set up with a case worker (Alyssa) and she was absolutly wonderful. The repair has not been done yet, but the parts are on order. The best part of it all is, the repair is at NO cost to me, at all! I am so estatic over it. Call and speak to Chrysler. I think they are trying to make up for the design of the top. That is a wonderful thing. So in under a month the issue with the top has been and will be resolved.
  • skysliderskyslider Posts: 9
    Chrysler has been amazing. I am even more loyal to Chrysler now than ever. However, the issue at this point stands with the service department. The service department aparently just doesn't get Jeeps with the Skyslider in and one employee told me he had neer seen one period. He asked me if I had to have it installed. Even after this admission, the man I spoke with in service was argumentative and wanted to charge me the diagnostic fee of over $100 to look at the Skyslider after they returned it to me and it began to malfunction again. Also, there was a smell so bad that the vehicle could not be driven after it was picked up from the dealership. The dealership did clean the vehicle & later that day I found a glove, covered with the smelly greasy stuff for the roof, under the driver's seat. As I stated previously, Chrysler is amazing! Chrysler doesn't always know what we encounter at the dealerships. I am curious to know if a non-comission pay set up would change things in the serice department any (maybe with bonuses based on customer satisfaction).
  • catfcatf Posts: 6
    edited July 2012
    Thanks for trying to help but I did the lemon law and they sent me a letter back saying that the slider roof was not covered. I have spent months contacting Chrysler, lawyers etc with no help. I spent $ having it looked at for them to tell me it's $2000 just for the top. Chrysler denied me after they said they could help me saying my warranty was up. I was even willing to pay some of the charges even though I did nothing to damage the sunroof. I did call Chrysler again and the lady I spoke with stated my case was closed and I couldn't reopen or talk to anyone else.

    This was my first newer vehicle and I loved it when I first saw it and didn't even realize it had the slider until I was test driving it. I didn't have any options left open to get it fixed but turn it in to my insurance company. Have water damage now and was tired of people staring at the tape and plastic I had to put around it to keep the water out. Very disappointed that my first newer vehicle was such a poor thought out plan.
  • Well I am glad your experience went well. I had the same issue owned a 2008 Jeep Liberty for 7 months no problems with the roof. One day last week while closing it the passenger side stopped moving and the roof wouldn't close. Called Chrsyler OOPS SORRRY NOTHING WE CAN DO!!!! Took it to a dealer today and I was told I need a 1600 dollar this and 1315 dollar that like a total of 4000 dollars. The guy was like we only "seen" 2 of these before and really arent sure what it will be. Nice! Why would Chrysler install such an expensive system on a vehicle? I only paid 18000 for the truck and now I need to pay over four thousand to fix the roof? Pitiful, absolutely pitiful.
  • catfcatf Posts: 6
    edited July 2012
    I'm so sorry u are having the same problem. Chrysler knows there's a problem but it seems they pick and choose who they help. The restoration place I am having fix it is very good don't get me wrong but he has also never seen one before and I did take it to 2 actual Jeep dealers and one said they couldn't repair it there and the other one had to go online to find diagrams because they weren't sure either. The repair guy has been working with with my insurance and they went from giving me $229 to giving me $1950 more plus my deductible and they don't think they are done yet because just the canvas roof covering was $1300 and I need the whole thing replaced as the tracks are broken and there is no repair just replace. It's already been a week without it and he said hopefully by Sunday but no promises because its a big job. I also contacted the DOT about the safety issues but as I've stated before was just out of options and couldn't come up with the money to fix something that shouldn't have broke in the first place.

    Seriously if enough of us get together maybe someone will take interest and help us out!!!
  • lashayslashays Posts: 1
    I purchase a 2008 Jeep Liberty and I had my vehicle for 3 years and 4 months. I never had any problems with my vehicle until now. My slider roof came off track in the back and it flaps when i drive, I finally got it looked at when it started to leak inside. I took it to the Jeep dealership. They charged me $54 for looking at it then said that the whole frame is broken and the part will cost me $2800 - $3000 with tax. I am like are you serious!!I looked at it before I took it and I dont see where the frame is broken, I just see where it needs to placed back inside the frame. I need some advice??? What do you guys think??? :cry: :cry: :confuse:
  • catfcatf Posts: 6
    Good luck with your slider. I finally got my slider fixed. It took a month and was $6500 when all was said and done. The only way I got my fixed was turning it in to the insurance company. Chrysler only helps a select few apparently and its hard to find any one to fix them, even the jeep dealers, because they say they haven't seen them. I know alot of times it doesn't look like its all broken but when one thing goes then the whole thing has to be replaced. Mine originally flew backwards while driving and even though its fixed now I still worry it may break again. It was a poor design concept and the repair shop that I had fix it was great but he said that because it has plastic pieces on it and they sit in the sun thats what happens. You could try to contact Chrysler some of the people on here got theirs fixed I just didnt have any luck with them. Hope it works out for you.
  • ladymtneerladymtneer Posts: 8
    edited August 2012
    I'm sorry you are having these problems. I guess I was one of the lucky ones that got mine looked at and fixed at a great dealership, then was reimbursed by Jeep for the whole amount. BUT, last week, my husband read that they are thinking about discontinuing the Jeep Liberty, so, last Saturday, I signed the papers on a new car (not Jeep or Chrysler). They gave me $12,000 for my 2008 Jeep as trade in because it only had 37,000 miles on it and I told them it had a new top. Get on the Jeep website and send them an e-mail. Hopefully, you will get a great caseworker like I did (Colleen) and she will work with you. I didn't get angry with them, and I let them know I loved my jeep. When you talk to a caseworker, just be cool and try not to place blame on anyone, but let them know there should be a recall on the skyslider. One thing I didn't do with the skyslider, is, I rarely used it and I was told with the new one, to slide it back once or twice a month so the mechanism didn't get stiff. Good luck & I hope everything works out okay.
  • suvflgalsuvflgal Posts: 13
    I am glad that Chrysler is monitoring this blog but doesn't everyone, including Chrysler see the giant elephant in the room here? I was a very loyal Chrysler owner. This was my 4th Jeep.

    (The Skyslider is a faulty, defective design, and anyone who ever paid any money or continues to pay % to get any fault fixed with this roof deserves to be reimbursed and compensated for their time and trouble).

    What about all of the customers who are ignorant to this forum, think theirs is an isolated incident, and simply get it fixed? Chrysler is benefitting from their own faulty roof design in way too many cases.
  • suvflgalsuvflgal Posts: 13
    I am sorry for your troubles. You are absolutely right. Everyone needs to stop accepting this problem as ok. It is not OK. The Skyslider roof Jeeps require a total recall. To not be able to drive a vehicle in the rain, on the highway due to the noise, etc. I can't believe this is still going on. Good Luck, hang tough.
  • Hi!

    I just purchased a 2012 Jeep Liberty with the skyslider roof. I have been scouring the internet to see how to care for it with no luck!

    Anyone know?

    Scotchguard?
  • Burn it, trade in now (or refuse delivery) or rip it out & have a sheet metal roof made in it's place... You should have checked out this forum BEFORE you purchased the skyslider
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