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Jeep Liberty SkySlider Roof

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Comments

  • I have yet to return to the states to have it looked at. My vehicle and I have been overseas for the past four years and this has been an issue for the past year. I got the roof to. A point where there is no water leakage and little wind issues, but it will not lock in to place. I am curious to see what the dealership response will be.
  • catfcatf Posts: 6
    Just wanted to let all know I haven't had my new roof for even year and guess what....it won't seal shut already and before some of theses "wonderful" people on here start saying I did something I have opened it 3 times before it broke. The guy that fixed it is sending me to another dealer with a guy that knows more about them. I'm kinda stuck with it as I did try the lemon law, chrysler, the attorney general...you name it. I thought after the $6500 for a new one i was good to go but nope. So my advice to all on here...keep looking to see if any lawsuits do come up...even though after chrysler refused to recall all those vehicles they were told to theres not much hope on any of that happening or try to get rid of it other than the slider I love my jeep :( So anyways I wish all of you the best and hope things work out for all
  • phillkphillk Posts: 4
    i ve tried this : http://www.direct4x4.co.uk/universal-sunroof-deflector-black
    it was the only deflector i found that big. its cheap & thin plastic but it fits and does the job ( reduces the noise significantly), at least for the last 5.000 km i have it on.
  • Did you choose the 45 inch version?
  • phillkphillk Posts: 4
    Yes, the 45' , the biggest one
  • I have a 2008 Liberty with the sunslider roof, we have had problems with the air leaks since we go the car and brought it in for service several times but it never got any better so we just accepted it. Now 5 years later the cable snapped and we have been told the parts alone will cost over $1000.00 and the dealer and Chrysler have refused to help me! Is there any documentation you have that I can send to Chrysler of your roof being covered by Chrysler? We are very happy with our Jeep it is our third one the only issue has been this roof, our Jeep now has 74,000 miles on it and that is why they will not help us. Any suggestions on how I can get them to help?
  • Hello vin1117, all I can help you with is an email address, customerassistre@chrysler.com and a phone number, 1-877-759-5427. The number tho you will need a case manager to get anywhere with I think. You will need to email and get a case manager, and a case number. You really need to stress the poor design, and flaws in the sky slider, yet that same flawed design was continued to be replicated for 5 years!! Until they finally took the liberty off the market. The consumer should not hold the financial burden of fixing the ill designed sky slider when it breaks. Although my issue happened at 32000 miles, they really should cover it at least once. Mine also was a snapped cable, and apparently the entire assembly track. BUT no matter what you do, if you live in New York, and you happen to get Chrysler to cover it, do not!! Go to Atlantic in Bayshore! I don't even want to get into those scummers. Research and find a place that has actually repaired or replaced the top before. Also see if there are any recalls and the number of complaints regarding the top on nhtsa.gov so you have some backing to the amount of issues consumers had to shell out for on chryslers mistake.
  • Thank you sayray,

    I am in NY but up in Dutchess County, I have already contacted customer assistance and have a case # but have not received any satisfaction yet. I am still waiting for a supervisor to get back to me but so far the dealer or Chryster have been of no help because of the milage I have on my car. My next step is to post a negative comment on the Jeep facebook page to see if that will help at all.
  • Just hold tight. It took almost 2 weeks for me to get any sort of help. Constant battle. The dealer will def not help you in anyway no matter what. The dealership itself is separate from Chrysler corp. In a repair, if it is free of charge as per Chrysler corp the dealer actually makes no money, and does not get reimbursed for parts or labor. The parts are a write off at years end, but not labor. Don't let the dealer try fooling you into paying a "deductible" either. That's their way if trying to make something off of the corporations honored job to you. Write an email expressing your concerns to Chrysler corp website (there's a contact section)with your case number if no response in a week or so, regarding their slow attempt at customer satisfaction, that you have always been a loyal customer of theirs, and may be looking to another mfg of vehicle, along with your family and friends. Good luck! Let me know how it goes! Persistence is key!!
  • tlf1234tlf1234 Posts: 11
    edited April 20
    I have a 2010 Jeep Liberty Renegade with Sky Slider Roof. I never had an issue. Last week, I opened it and it would not close all the way. I was able to keep in my garage so rain didn't ruin it, until I took it for service. The estimate is 3,800.00. They also said, they will try not to get the actuall roof dirty, but often it gets dirty in repairs. If I was to have that replaced to, it's another 1500 on top of 3800. It is currently being serviced by Lester Glenn Jeep of Toms River, NJ. It is not under warranty. My jeep only has 45,000 for a 2010 model, around. I emailed Jeep and was told they can't do anything as it is not under warranty. I called and another rep said the same thing.  I tried to explain there are several complaints and she said, just because it's in the internet, does not make it true. I felt the rep was not taking my concern seriously.  I ask what are my options? Nothing. I requested a supervisor call back.   I can't afford for this repair again. My plan is to fix it and sell it, basically, losing my jeep. I'm going to buy or lease another brand. I can't have the worry of another costly repair over my head. I need to get rid of a vehicle I once loved. Any suggestions?  I see many of you had a positive experience, not me. I also see that some of you made your comments years ago. Do not buy Jeeps with this sort of roof.  My car insurance does not cover as they call this wear and tear.  However, for Jerep not to understand it admit there is an issue is disturbing. Secondly, Jeep shows no concern. I have to pay 4 grand just so my roof closes. That's all, just want my roof to close. It is not broken from wear and tear. I feel when this was sold to me, I should been adivsed if this breaks after your warranty, you basically have to pay at least a few thousand dollars. Please comment for assistance.
  • tlf1234tlf1234 Posts: 11
    tlf1234 said:
    I have a 2010 Jeep Liberty Renegade with Sky Slider Roof. I never had an issue. Last week, I opened it and it would not close all the way. I was able to keep in my garage so rain didn't ruin it, until I took it for service. The estimate is 3,800.00. They also said, they will try not to get the actuall roof dirty, but often it gets dirty in repairs. If I was to have that replaced to, it's another 1500 on top of 3800. It is currently being serviced by Lester Glenn Jeep of Toms River, NJ. It is not under warranty. My jeep only has 45,000 for a 2010 model, around. I emailed Jeep and was told they can't do anything as it is not under warranty. I called and another rep said the same thing.  I tried to explain there are several complaints and she said, just because it's in the internet, does not make it true. I felt the rep was not taking my concern seriously.  I ask what are my options? Nothing. I requested a supervisor call back.   I can't afford for this repair again. My plan is to fix it and sell it, basically, losing my jeep. I'm going to buy or lease another brand. I can't have the worry of another costly repair over my head. I need to get rid of a vehicle I once loved. Any suggestions?  I see many of you had a positive experience, not me. I also see that some of you made your comments years ago. Do not buy Jeeps with this sort of roof.  My car insurance does not cover as they call this wear and tear.  However, for Jerep not to understand it admit there is an issue is disturbing. Secondly, Jeep shows no concern. I have to pay 4 grand just so my roof closes. That's all, just want my roof to close. It is not broken from wear and tear. I feel when this was sold to me, I should been adivsed if this breaks after your warranty, you basically have to pay at least a few thousand dollars. Please comment for assistance.

  • tlf1234tlf1234 Posts: 11
    On 4/21/16, Sandra, Employee ID 56893, Supervisor, called me, and said, I understand you want to speak to a Supervisor. She said, there is nothing further we can assist. She didn't attempt to get more information or even say sorry or even say, let me pass this along to Jeep on case others or having the same issue.  I contact Jeep via an internal message via Facebook. Currently, a Social Media Specialist said she will see if there is anything she can do. So, I am waiting.I'm posting to seek assistance, but also let other Jeep owners or future Jeep owners the customer service I am receiving. 
  • tlf1234tlf1234 Posts: 11
    tlf1234 said:
    On 4/21/16, Sandra, Employee ID 56893, Supervisor, called me, and said, I understand you want to speak to a Supervisor. She said, there is nothing further we can assist. She didn't attempt to get more information or even say sorry or even say, let me pass this along to Jeep on case others or having the same issue.  I contact Jeep via an internal message via Facebook. Currently, a Social Media Specialist said she will see if there is anything she can do. So, I am waiting.I'm posting to seek assistance, but also let other Jeep owners or future Jeep owners the customer service I am receiving. 

  • tlf1234tlf1234 Posts: 11
    4/21/16: The Social Media Specialist has called me back. She requested information on the service bring down from the device center. Once they review that, I hope Jeep can be of assistance. I am hopeful.
  • tlf1234tlf1234 Posts: 11
    tlf1234 said:
    4/21/16: The Social Media Specialist has called me back. She requested information on the service bring down from the device center. Once they review that, I hope Jeep can be of assistance. I am hopeful.

  • tlf1234tlf1234 Posts: 11
    Although Kristen has taken over the case, another email Rey from a customer care, that said thisDear Taia,

    Thank you for your recent email, although it does not contain any 
    information that would cause a change in the previous decision. Your 
    request must again be respectfully declined.

    We have documented your concerns.

    Any future communication related to this issue will be retained in 
    corporate records. 

    Sincerely,

    Carol 

    Customer Service Representative
    Jeep Customer Assistance Center

    .......

    I responded back again with disappointment and said another caseworker has taken over. Still holding out hope Jeep reviews this case nd offers some assistance.





  • tlf1234tlf1234 Posts: 11
    tlf1234 said:
    Although Kristen has taken over the case, another email Rey from a customer care, that said thisDear Taia,

    Thank you for your recent email, although it does not contain any 
    information that would cause a change in the previous decision. Your 
    request must again be respectfully declined.

    We have documented your concerns.

    Any future communication related to this issue will be retained in 
    corporate records. 

    Sincerely,

    Carol 

    Customer Service Representative
    Jeep Customer Assistance Center

    .......

    I responded back again with disappointment and said another caseworker has taken over. Still holding out hope Jeep reviews this case nd offers some assistance.






  • tlf1234tlf1234 Posts: 11
    I was called my Jeep Dealership, Lester Glenn of Toms River, that my Jeep would be fine Monday. I called at 3pm, asking for update. He said late Tuesday or Weds with no explanation.   Jeep ( Case Worker) is also still reviewing my case. I keep everyone posted on the progress.
  • tlf1234tlf1234 Posts: 11
    tlf1234 said:
    I was called my Jeep Dealership, Lester Glenn of Toms River, that my Jeep would be fine Monday. I called at 3pm, asking for update. He said late Tuesday or Weds with no explanation.   Jeep ( Case Worker) is also still reviewing my case. I keep everyone posted on the progress.

  • tlf1234tlf1234 Posts: 11
    Labor & Repairs was nearly 4k. Jeep sent me check for Labor ( a little over 1k), oy for good bull bring I had 48k miles, but no longer under warranty.  I did accept, but found that I had to fight har and often declined. When I was paying for my services, a sales rep, began talking to me as I was paying, trying to sell me a new vehicle. That was the last icung on the cake.they sent me a survey and explained that situation. The Chrysler Service Manager at

    Lester Glenn Auto Group offered a $300 service credit and apologized for the sales rep action. He also said be will contact his Area Manager to see if anything can do about costs.  At this point, I'll being summing up my whole experience and sending to Jeep.

  • sfc2113sfc2113 Posts: 1
    edited May 11
    We also have a skyslider issue on my 2k8, the thing wont close in the rear. it got jammed I was able to get it to close by pulling back on it, but it pops open from time to time. very frustrating. How long did it take them to actually fix your roof? and is it truly fixed? I am wondering if it is even work putting 4k into this if it does not permanently fix the problem. I am also in SNJ and was going to take it to Lester Glenn in TR.



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