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Jeep Liberty SkySlider Roof

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Comments

  • ladymtneerladymtneer Posts: 8
    edited May 2012
    After reading all the posts here, I was really worried about getting the Sky Slider fixed on my 2008 Jeep Liberty. I took it to the dealer May 3rd because the Sky Slider had come off track. They called the next day and said it was fixed. I paid for the repair, got home and it was not fixed. I took it right back, sat there over 2 hours and they said the whole top needed replaced. I had told them I was really worried after reading the cost that other people were being made to pay for a replacement. I was told they would replace the Sky Slider for $300. Then, because I had made a complaint at Jeep.com, I got an e-mail from them and was assigned a caseworker. She called me the next day. I told her everything that had happened (I forgot to mention here that I had taken the jeep in 3 other times because of the Sky Slider noise, the first time while it was still under warranty last year). Anyway, the caseworker called the dealer here and called me back. She said after they replaced the Sky Slider and I paid for it, to call her and send her the invoices from May 3rd and the replacement. She was authorized to pay a portion of my cost. I got the jeep back today, called the case worker and faxed her the invoices. I had paid $141.90 when they thought they had fixed it, and $300 today. I had a really good caseworker and the dealer here has worked with me with no problems, except when they thought they had fixed it. I plan on trading my jeep liberty for another jeep next march. I haven't decided if I'm going to get another Jeep Liberty (without the Sky Slider) or maybe a Wrangler 4-door. I just have to keep checking reviews before I decide.
  • I bought a 2009 Liberty Limited new & the warranty is valid until August '12. Yes, it does make an annoying wind noise on the passenger side but fortunately I have not experienced water leaking because I live in So Calif (it rarely rains) & I park inside a garage. I have probably only used the SkySlider 10-12 times in nearly 3 yrs. MY FEAR=if I take this to the dealer for the problem, will it get repaired or am I looking forward to horrors and disappointments like other folks posting? Is there a Chrysler-sanctioned 100% paid for repair, or recall, or, should I just accept the problem? This is the last vehicle I will ever own & cannot afford to continually pay for dealer patches nor do I wish to drive only when the weather is favorable. Your suggestions and comments are welcome and appreciated.
  • ladymtneerladymtneer Posts: 8
    edited May 2012
    I can only go by my experience with my 2008 Jeep Liberty Sport. The first time they "fixed" it for the wind noise, was 1 week before the warranty expired. That lasted about 2-3 weeks and the noise was back. I took it back and they ordered the kit again and "fixed" it again. It doesn't last. That was last year. My advice is, take it in, have them "fix" it before the warranty runs out. If you have to take it again before the warranty expires, do it. It shows you tried to have it fixed. If anything else happens with it like it did mine, and the dealer tries to charge you full price, send a message through the Jeep website and if you are lucky like I was, you will get a good caseworker that can really help. The service guy I worked with, said if the caseworker hadn't been involved, he probably still wouldn't have the parts to replace my Sky Slider. My big problem with the Sky Slider started May 3rd and the problem is fixed completely now, AND, Jeep is going to reimburse me a portion of the cost. I forgot to mention, I probably opened my Sky Slider like you, 10-12 times in 4 years. I was told, with the new one, open it more, at least a couple of times a month. Good Luck.
  • skysliderskyslider Posts: 9
    edited May 2012
    I took my Liberty to a dealership in Birmingham to have the sky slider closed when it became stuck in the open position. I pulled up to the service department and the service writer said, "Oh, we don't see many of those. I don't know what's wrong with it." $110 diagnostic fee. $720 to have a module replaced, but the module didn't fix the problem, so the guy said one of the motors would have to be replaced, $940 total (including the $720 & $110). I asked for the parts in case this becomes an on-going problem and he doesn't want to give me the parts. How does he know the module was ever bad? Shouldn't the motor have indicated that it was "dying out"? The top never began to close slowly, it just wouldn't close at all one day. No loaner cars are available through this dealership either. Day 3 of walking to work, tomorrow will be day 4. The service guys don't even know how to fix these sky sliders - they just try a part, charge you for it, then try something else, repeat.
  • ladymtneerladymtneer Posts: 8
    Skyslider, you need to go to the Jeep website and send them a message. Just explain everything you have gone through. Let them know about every time you have had to take it in for repair. You will get an e-mail from a caseworker. I hope you get one like I had. She was fantastic! The guy at my dealer said if she hadn't been involved, he probably still wouldn't have the parts. I paid to get mine fixed and I really didn't pay that much and Jeep is still going to reimburse me for a portion of what I paid.
  • Hi, I have a 2008 Jeep Liberty with a sky roof. It leaks and the wind noise is terrible. I have had it in 4 times. In fact it is at the dealership now. They want me to pay over 900.00 for my part. I even have the extended warranty. I am tired of wasting my time on a bad design flaw on Chryslers part, can you please help me with the lemon law???
    Thank you!
    Lori
    laengel@at.net
  • skysliderskyslider Posts: 9
    Thank you for your advice! I did contact Jeep & they are going to reimburse 50% of the $925 :) The vehicle was in the shop one week and could not be driven for another 3 days due to an overwhelming odor (might have been due to the dirty glove from the mechanic that I found under my seat), so the reimbursement definitely makes things better.
  • skysliderskyslider Posts: 9
    Oh, and the case worker suggested opening the sky slider at least once per week.
  • I'm really glad it worked out for you. I was only expecting a portion of what I paid to get mine fixed and when the check came last week, they had paid the whole amount! I immediately called my caseworker and thanked her. She said because I had taken it in so many times to get it fixed, she felt they needed to pay it all. I can't believe they left a glove in your car. You should have asked them to clean your jeep. LOL
  • Hi
    What do you mean by caseworker?

    Anne
  • denisez1denisez1 Posts: 2
    I posted a message on 3/28/12 about the crimp in our 2008 Jeep Liberty sky slider roof. I want to thank all of you who said we should contact Chrysler about assistance with the repairs. We did contact Chrysler and were put in touch with a wonderful case manager. We've learned that it definitely pays to discuss the problem with the case managers in a respectful manner. State your case calmly and ask for assistance with the repairs. Let them know you're a loyal Jeep customer and want them to stand behind their product. Even though our car was one year out of warranty, since we are loyal customers (we have 2 Jeeps) Chrysler agreed pay for the $720.00 replacement part for the roof and we would be responsible for the $350.00 labor fee. The car is currently in the shop and will be ready tomorrow. Our case manager has been in touch with us and with our repairman throughout the entire process. She was never difficult to reach and always returned our telephone calls. It definitely pays to contact Chrysler to alert them about any issues you might have with the sky slider roof. I think Chrysler realizes these roofs have issues and I'm sure the parts probably don't cost them a penny! I'll let you all know how it turns out! Thanks again!
  • Hi Anne, if you call or e-mail Jeep or Chrysler, the person that responds to you will be your caseworker and assist you with the problem you are having. I had a great caseworker named Colleen.
  • Dear denisez1:

    Thank you so much for sharing your experience with the Chrysler Customer Assistance Center. I am so happy to hear you had a positive experience and your Jeep Liberty is being repaired and that you took the time to share it.

    We appreciate you being a loyal Jeep customer and hope to keep you as a satisfied customer for years to come.

    Lisa
    Customer Care
    Chrysler Group LLC
  • nata104nata104 Posts: 1
    I have a 2010 Jeep Liberty with the SkySlider roof that I bought it off the showroom floor. At any speed over 50mph, the noise from the roof is so bad that I cannot hear the radio, have a conversation with other passengers or even attempt a cell phone call. There is this horrible howling noise coming from the roof. People who ride in my car are horrified that this is "normal" for this vehicle. And forget hearing sirens or anything- it seems like a safety risk in addition to an awful annoyance.
    I have been to 4 dealerships who all look at the roof and report there is no problem and nothign to be fixed and that the noise is just a "design defect."
    I have called corporate and they said there was nothing that can be done.
    I am interested in suing Jeep/Chrysler over the issue and was wondering if anyone else had ever had success in litigating this issue, and if so, where did you sue and under what theory?
  • I didn't sue, but I had the same thing happen with the noise. The first time, they said there was an issue with the noise and they ordered a "kit" to fix it. That lasted about a month. I took it back and they did the same thing. The noise came back again. I just thought I was going to have to live with the noise. The third time I took it in, was because the slider came off the track. They "fixed" it for $141.90. I took it back within an hour after picking it up. It wasn't fixed. They said it needed a new top. I had read on here what people were paying ($1200-$3600)and I was worried. They told me they would put a new top on for $300. In the meantime, I sent an e-mail to jeep through their website saying there should be a recall on the skyslider. I heard from a caseworker, saying she would be calling me. I thought...yeah, right. Well, she did call and she called my dealer. Without her help, my jeep probably wouldn't be fixed now. It was fixed within a couple of weeks AND after I paid the $141.90 and the $300, I faxed her the invoices and I was sent a check for $441.90. My caseworker had said they would pay a portion of the amount and they paid it all. Because I had taken it in to be worked on before the warranty ran out, and still had the problem, they paid it. I'm still wondering if I will have the noise back, since it didn't start for a few months after I had originally bought the jeep (new)....time will tell. Right now, it is really quiet. I really love my jeep liberty, and I will buy another one, but I will never buy one with a skyslider again.
  • suvflgalsuvflgal Posts: 13
    Try to do Lemon Law for your vehicle while you have time. Check the mileage and time limits for your state as each state is different. The roof will only get worse. At the end before Chrysler executed a buy back from me the roof wouldn't even open and it was leaking water and staining the head liner and carpet. Time is of the essence, so act now. They know it is a problem and there is a long established precedent. This is precisely why there exists Lemon Law for consumers. The Skyslider roof is indeed a "lemon" any way you slice it. Good luck to you. My deal worked out but I wish I hadn;t waited so long and given them so many chances to try to fix it (over 7). You get charged for tyhe miles you rack up which costs$$$. I now have a vehicle with a real glass panoramic roof and no leaks or noise whatsoever. The canvas was a poor design.
  • catfcatf Posts: 6
    I had my Jeep for 5 months and the Sunroof flew backwards as I was driving. I called Visions where I purchased it they said they would look into it...no help there. Called Chrysler got a case worker and was told they could help me. Told me to take it to a couple repair shops to have it looked at both gave me a quote of $2000 just for the slider roof (spent $79.00 to have it "looked at"). After doing everything they requested I was denied. Contacted a lawyer (Keefes & Bartles) as they said they were starting a lawsuit against Chrysler and filled out paperwork , sent pictures etc. Have contacted them twice with no response since but if you go to their website they have filed the lawsuit but for the regular sunroof. I have done the lemon law and everything I could think of as the Jeep drives great but I'm really regretting getting the one with the slider. I finally turned it in to my insurance company and have to pay the deductible to get it fixed and I'm hoping to get it done this week. I really liked my Jeep but after all the problems don't know if I'd purchase another Chrysler if thats how they take care of their customers.
  • suvflgalsuvflgal Posts: 13
    Do yourself a huge favor and read all of the postings on this site. The problem doesn't get better. Having it fixed outside of Chrysler would render your warranty null and void. Do not do that. After 3 attempts to unsuccessfully fix it you can file lemon law. Look at your lemon law book that came with your jeep or do an internet search for your state. The time frame is different in most staes. My state was 2 years from date of purchase. They know there is a problem and Chrysler will settle with you. Exercise your rights if you are still within the lemon law time period. Act quickly as you are charged all of the miles you are putting on vehicle now. I did lemon law and it is over. I got my vehicle paid back, and ended up with $3000 cash to put toward my next vehicle which has a real glass panoramic roof, no canvas. They know the canvas was a bad idea and they need to make it right. Good Luck.
  • sayraysayray Posts: 4
    I had spent 2 months reading about the sky slider and all the issues perople have been having. My 2008 Jeep Liberty with the sky slider jumped the track (actually it is a cable issue) over a year ago at 31K miles, and I could not afford to pay to fix it. I emailed on June 19th and was set up with a case worker (Alyssa) and she was absolutly wonderful. The repair has not been done yet, but the parts are on order. The best part of it all is, the repair is at NO cost to me, at all! I am so estatic over it. Call and speak to Chrysler. I think they are trying to make up for the design of the top. That is a wonderful thing. So in under a month the issue with the top has been and will be resolved.
  • skysliderskyslider Posts: 9
    Chrysler has been amazing. I am even more loyal to Chrysler now than ever. However, the issue at this point stands with the service department. The service department aparently just doesn't get Jeeps with the Skyslider in and one employee told me he had neer seen one period. He asked me if I had to have it installed. Even after this admission, the man I spoke with in service was argumentative and wanted to charge me the diagnostic fee of over $100 to look at the Skyslider after they returned it to me and it began to malfunction again. Also, there was a smell so bad that the vehicle could not be driven after it was picked up from the dealership. The dealership did clean the vehicle & later that day I found a glove, covered with the smelly greasy stuff for the roof, under the driver's seat. As I stated previously, Chrysler is amazing! Chrysler doesn't always know what we encounter at the dealerships. I am curious to know if a non-comission pay set up would change things in the serice department any (maybe with bonuses based on customer satisfaction).
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