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Saturn Vue Transmission Problems

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Comments

  • 442dude442dude Posts: 373
    Your Vue has a Honda engine and Honda 5 speed transmission...its not a VTi - they were only in the 4 cylinder models...

    I'm really surprised that you're having this kind of problem with the Honda engine, they're typically really good...

    Good Luck
  • Add me to the list of people regretting buying this car.... second owner just shy of the 100k mark on mileage, just had a quote given to me by a local shop for over 4k to repair the transmission. my symptoms was what I could only describe as a whirring grinding noise that tended to get loudest while downshifting.... around the 20 mile per hour range while decelerating. I had bought this vehicle from a private owner just 8 months prior and loved it, but obviously didn't see all the warnings on forums about this vehicle. it is still running but could go at any time. the shop I took it too even showed me an opened transmission they had been working on for a while, as the owners son has the same model on the lot right now for the same reason. I have researched the recall but fear that I wont get any assistance in the the repairs. I will be contacting the dealership in the am, hopefully someone will have compassion and help me out with this. I just fear to sink the money into the repairs when there is no guarantee the transmission will even go another 30k miles befor needing to be replaced again :(
  • gmstinksgmstinks Posts: 4
    Good luck with the dealer...I am on my second transmission and the dealer said that GM will not replace it...they did however offer me 3000.00 off a NEW car which is pretty much BS because I don't want a car payment I want my car fixed! So I can either pay for a new transmission myself or take their deal or get away from GM all together and go buy a used vehicle made by a company that is willing to stand behind their vehicles. You would think that a company who took government bail out money and filed for bankruptcy would be a little more concerned about their reputation...guess not. Use your money to buy something dependable and stay away from GM!
  • msfitsmsfits Posts: 5
    We too are on our 2nd tranny and the check engine light had been on and it wasn't shifting when hot. It would also not drive in drive at times. Somebody suggested to add 14oz of Lucas Transmission Additive and after being told the only thing we could do was put in a new tranny at $4-5K, we were willing to try it. It seems to have helped somewhat. The light is now not on all the time and it has only been hesitating in drive once in a while - almost always when it is hot or we have done several short trips. Might be coincidence or luck but we are just happy we seem to have some extra time to decide what to do. We already know we aren't going to spend the money on a new transmission but debating whether to try to sell it now. We don't want a car payment and had planned on having this car for years.
  • bismarck318bismarck318 Posts: 49
    edited April 2012
    ajjones1322 & vueowner99k do you have the Honda V6 Powertrain or the the I4 CVT setup? msfits I didn't not any change with the Lucas product, unless it was that subtle of a change.

    Both of these seemed to be a fail with engineering & durability issues.

    For those of you with the Honda V6 you are likely not going to get anything out of GM. I stress change (or displace the 4.8 quarts) of transmission fluid religously on a yearly basis with a Honda Z1 approved fluid! This is not a hard procedure for the do it yourselfer & can cost under $20 depending where you get the fluid from.

    GM did NOT specify the correct service interval on this & the PCM programming only made the fluid wear issue worse.

    I to do not want a car payment, as I'm one of the long term unemployed.. a shame GM is farming out it's CS overseas.

    94mark94, good to hear it's running well, a shame you spent needless $$!

    I will return to a foreign car on my next purchase.
  • booklover1booklover1 Posts: 6
    I purchased a 2003 Vue and have had 2 transmissions. I had the last one installed just 2 years ago and it has 34000 miles. It will run really nice but only in reverse. Why was I never informed about the "soft recall"? If I had been I would have sold it before this issue came up. I always thought Saturn was a quality vechicle. I have owned 3 and the Vue is the only one I am having major issues with. Got a call into GM customer service since the dealership that installed the last transmission won't do anything.
  • jwow209jwow209 Posts: 2
    I have an 04 saturn vue. It's an AWD and I have been having issues with my transmission and when i called about the recall they told me that there was no recall about saturns or the transmission and that i would have to take it in to get it fixed. But when i looked up to read more about the recall it shows that my car is part of that recall! Idk what i should do.
  • jwow209jwow209 Posts: 2
    I called into a GM Dealership and they keep telling me that there is no recall on any Saturns because i have been having issues with my tranmssion as well.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    jwow209,

    If you wanted to get us the last 8 digits of your VIN, we could check to see if there are any open recalls on your vehicle. We can be reached at socialmedia@gm.com

    Looking forward to assisting,
    Sarah
    GM Customer Service
  • msfitsmsfits Posts: 5
    Ours is the CVT set up. 2nd one......

    With the Lucas additive, it was subtle at first and still have problems especially if doing a bunch of short trips (in otherwards, we now avoid them if we want to put the car in drive and go!). But the light is going on less frequently and if my husband drives it to work, it's been good - for now.
  • msfitsmsfits Posts: 5
    An update - last Friday the tranny started slipping and my husband had to leave the car in the parking lot at work. We might have gotten a few extra weeks of use but it appears our "luck" is up.
  • booklover1booklover1 Posts: 6
    You want to get back at GM? Post your stories on Facebook. Go to the Facebook site for GM and put your story in detail and lets show them how upset we are and what we think of GM and their practice of selling GARBAGE! They do not like negative feedback on a popular site. You will be amazed at how fast they respond to your post. Also put in a BBB (Better Business Bureau)complaint against them. It is called a lemon law issue because GM knows the cars are having these issues and they are not making an effort to get these vechicles off the road or compensating owners fairly. Like you I still owe on my VUE and can't afford to take on another car payment. I was told by GM they would do NOTHING for me and the dealer offered to give me $1000 trade in on a newer car. After all it has transmission issues, so how can I expect more?! REALLY?!!!!
  • kzvuekzvue Posts: 1
    I have been told that the torque converter is going or gone. The car shudders slightly when going into 2nd or 3rd gear(automatic). I would be glad to have feedback from anyone who has had the same experience.Is their any chance of a recall situation. I am at 96,000 miles KZ
  • gmcustsvcgmcustsvc Posts: 4,076
    kzvue,
    Thank you for posting your question. My best advice for an accurate diagnosis is to speak with a GM dealer, if you haven't already. Please feel free to email me with more information about your vehicle such as your VIN. Let me know if you need assistance locating a dealer. I hope your having a great weekend!
    Christina
    GM Customer Service
    SocialMedia@GM.com
  • neill1neill1 Posts: 1
    Same problem with my 2004 Vue V6 AWD. 137,XXX miles. It happens in low RPM range for me. It's been going on for about 4 years now.

    I have read on saturnfans.com forum that this problem is common. One person stated they had the torque converter replaced at a transmission shop and they later received a check for the replacement cost after many phone calls to GM. I don't have the money or time to do that.
  • mcbaker16mcbaker16 Posts: 4
    edited June 2012
    I purchased a used Saturn Vue 2005 in 2007 with 45000 miles and a warranty from a dealer. The transmission has gone out three times and is on the verge of going out again. I have had to pay for some of the labor. Staurn fixed it twice but only one transmission was installed and the saturn dealer has since gone out of business. The car has 160000 miles on it but the transmissions wee all supposed to have warranties on them because they were supposed to be new. Well, I called a couple of GM dealerships and they said there was nothing they could do eventhough they did find the records in workbench (Your service system).

    I been getting calls from a couple of attorneys wanting to file a lawsuit but I really just want a working/running vehicle.

    Can you help? Here are the names of the people that the attorney told me to call:



    Sean Garrison – Global Warranty Management

    Lisa Campbell – Manager Warranty

    Dale Hall – Warranty administration

    Alicia Boler-Davis -VP of customer experience
  • 94mark9494mark94 Posts: 12
    Same problem with our 2004 V6. Truck ran well otherwise and dealership told us first that it was the TQ and that we would be fine to just replace that. Later they recommended that we do the entire transmission as the TQ shouldn't be done by itself...

    Like suckers we fell for that and got a new transmission at our expense. GM said they gave us a discounted rate on the transmission and that was all the help they were willing to provide.

    There is a TQ recall for 2005 and 2006 (maybe 2007 also if they still had the Honda V6) which reprograms the ECU to engage the TQ at a higher RPM so you don't feel the shudder. I would recommend that you take it to a GM dealer that is authorized to work on Saturns and have them perform the TQ reprogram and then have them flush the transmission. These transmissions like to have the fluid changed frequently and I feel that if the recall was applicable to 2004 models and I had it reprogrammed and a flush and fill, I would have saved myself $3300.

    So upset with GM that the recall doesn't apply to 2004, that they wouldn't help any further when they know there are problems with BOTH the V6 and i4 transmissions and for the fact that I was talked into spending thousands on a new transmission when the dealership originally told me the transmission was perfectly fine and we caught it in time.

    If this was handled the right way, I would have been loyal to GM products. This was our first GM product and we have had it for 8 years now but it will most likely be our last. We've put a lot of money into it for the 8 years we've owned it to keep it running and running well but it's now starting to cost a lot to maintain. Had the transmission done in March, had the entire AC system replaced about a month ago and now it needs new rear shocks and front brakes again. This thing eats through brakes and rotors for us due to the fact it only has disk brakes in the front. We replace the rotors and pads at least once a year and the shops can't resurface the rotors since they warp so badly. My brother bought a Redline Vue after seeing ours and he has the same problems as we do. There are definitely issues with these trucks that GM should address or compensate us for if we have already paid to fix.

    Best of luck with your issue and I definitely suggest you try the easy route of a reprogram and flush if it can save you thousands.
    Mark
  • gmcustsvcgmcustsvc Posts: 4,076
    mcbaker16,
    Thank you for taking the time to post your concerns. Can you please email me directly with your VIN, current mileage, the name of the dealer that is now out of business as well as any other dealer you have spoke with about this. I look forward to your email.
    Christina
    GM Customer Service
    SocialMedia@GM.com
  • I PURCHASED A 2005 SAUTURN VUE IN JULY 2007 - IT WAS USED WITH 24K. THE PERSON WHO TRADED IT IN DID SO BECAUSE HE FELT IT WAS "UNDERPOWERED". I KNOW THIS BECAUSE I WAS A SALESPERSON AT THE DEALERSHIP HE TRADED IT TO - A GM ONLY DEALER IN A VERY LOYAL GM TOWN. THIS DEALER IS A STAND ALONE DEALERSHIP - NOT PART OF A MEGA GROUP. THE PERSON WHO TRADED IT IN WAS A RETIRED GM WORKER AS WELL.

    I THINK HE KNEW THAT TRANSMISSION FAILURE WAS IMMINENT AND WANTED TO CUT HIS LOSSES. I WAS NOT AS LUCKY.

    FLASH FORWARD TO FEBRUARY 2011 AT 58K AND MY TRANSMISSION FAILED. GM TOLD ME I WAS OUT OF WARRANTY BY TIME (AUGUST 2010 WOULD HAVE BEEN THE CUT OFF) - WARRANTY ON THE TRANSMISSION WAS 5 YEARS/60K WHICHEVER CAME FIRST.

    THEY SAID THEY WOULD OFFER ME 5K TOWARDS THE PURCHASE OF ANOTHER GM PRODUCT IF I TRADED IT IN OR THEY WOULD SPLIT THE COST OF A NEW TRANSMISSION. I TRIED TO GO THE TRADE IN ROUTE AND WAS TOLD I NEEDED TO SHOW MORE INCOME. I GOT ANOTHER PERSON WITH 3 TIMES MY INCOME TO SIGN WITH ME AND THEN WAS JUST FLAT OUT TOLD NO - CAN'T GET THIS DEAL DONE. NOT YOUR CREDIT IS POOR OR YOU DON'T HAVE ENOUGH INCOME - JUST FLAT OUT CAN'T GET IT DONE. I THINK GM JUST DIDN'T WANT THE CAR BACK - PERIOD.

    AT GREAT FINANCIAL STRAIN I WENT THE ONLY ROUTE I COULD - SPENDING 2K (HALF OF A 4K TOTAL BILL) AND HAD IT REPAIRED.

    FLASH FORWARD AGAIN TO MAY 2012 AND GUESS WHAT?

    TRANSMISSION FAILED AGAIN. WARRANTY ON THE WORK WAS 12 MONTHS/12,000 MILES - SO I WAS OUT OF TIME BY 2 MONTHS.

    CALLED GM - THEY SAID THEY COULDN'T OFFER ME ANY FURTHER ASSISTANCE. KEEP IN MIND I STILL OWE ON THIS VEHICLE. NOW THE LENDER DOESN'T WANT IT BUT THEY WON'T RELEASE THE TITLE TO UNLESS I PAY IT OFF. WITHOUT THE TITLE I CAN'T SCRAP IT AND TRY TO RECOUP ANY OF MY LOSSES. HAD JUST PUT NEW TIRES AND BRAKES ON IT AFTER THE TRANS WAS REPLACED.

    SO NOW I AM OUT OF LUCK. NOT STUCK BETWEEN A ROCK AND A HARD PLACE - I AM UNDER THE ROCK IN A HARD PLACE.

    NEVER EVER EVER EVER EVER BUY GM. GET A BUS PASS OR A BICYCLE OR A SKATEBOARD INSTEAD.
  • 94mark9494mark94 Posts: 12
    That is just WRONG. So sorry to hear of your issues and the reason I will not come back to GM for any new purchases.

    Do you have the 4 cylinder or V6 engine? Sounds like the 4 cylinder by your post of "underpowered" but wanted to make sure.
  • YES, MY SATURN VUE IS A 4 CYLINDER ALL WHEEL DRIVE MODEL.

    I FOOLISHLY THOUGHT MAYBE I WOULD GET SOME RESPONSES FROM "CHRISTINE" OR ONE OF THE OTHER GM PEOPLE WHO HAVE COMMENTED ON THIS SITE.

    I JUST DON'T UNDERSTAND HOW GM CAN KNOW THEY HAVE A VEHICLE WITH A TERRIBLE DESIGN AND DO NOTHING. IT'S NOT A CASE OF A RANDOM VEHICLE THAT JUST DOESN'T GEL TOGETHER WELL FOR SOME UNKNOWN REASON - THEY KNOW IT WAS AN ILL CONCEIVED CONCEPT!

    THE PERSON AT SATURN CUSTOMER CARE THAT I TALKED TO LAST TOLD ME WHEN THEY GET THESE VEHICLES BACK THEY SEND THEM DIRECTLY TO THE SALVAGE YARD. THAT IS IF ANYONE IS SUCCESSFUL IN THE 5K FOR TRADING IT IN OPTION. I DOUBT IF THAT HAS EVER EVEN HAPPENED. IT'S LIKE AN URBAN LEGEND. GM PUTS IT OUT THERE LIKE IT'S A POSSIBILITY BUT NO ONE KNOWS ANYONE WHO ACTUALLY WAS ABLE TO DO IT.

    IS THERE ANYONE OUT THERE?

    ANYONE?
  • mcbaker16mcbaker16 Posts: 4
    Kimber, I am in the exact same situation. I say we take to twitter and facebook. I am also not going to stop there. I spoke with a transmission specialist who saud most GM transmissions comes with a 36-75K warranty but this one is only 12K. It looks as if GM set all of us up. Why would they not give the same warranty? Also if it can only be fixed by replacing it with the same faulty transmission don't you think they new this and set us all up?

    This needs pursuing and I don't know about you but I am not going to stop.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    kimber0412,

    Did you have a case number from when you contacted Customer Assistance? We'd like to look further into this if you would please email that or the last 8 digits of your VIN (as well as a description of the situation) to socialmedia@gm.com

    All the best,
    Sarah
    GM Customer Service
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    mcbaker16,
    If we can check into the warranty information on your Saturn, or work with you and a GM dealership towards resolving the transmission difficulties you are experiencing, please contact us via email at socialmedia@gm.com with the following information: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.

    Best,
    Sarah
    GM Customer Service
  • MCBAKER16,

    I sent an e-mail reply to "Sarah" this morning shortly after 9 a.m. EST and have not gotten a response. Have you?
  • mcbaker16mcbaker16 Posts: 4
    I got a message back from Sarah last week asking for my vin and mileage and she merely said that I was beyond my warranty and that there was nothing that GM could do. I have had my car for five years and every 1.5 years my transmission has gone out. Well, GM said that they only warranty the transmission in this car for 12,000 miles or 12 months and that's crazy especially when there other transmissions are covered far beyond 12k. I am working on this from a standpoint because this is crazy, they should have indicated this to our financing bodies when we purchased these vehicles. I have some of the admin names on the c-level that I am going to send a message to on twitter and facebook.
  • I wish I could say that I was surprised about her response being just a regurgitation of the same thing the GM customer service people said to both of us before - beyond your warranty blah blah blah.

    I still have yet to get any response. Wish I could say I was surprised about that.

    I read an interesting point on an internet post about these issues...going to look up the source and post it in a future thread...but the person who wrote it was pointing out the fact that GM's position is that their bankruptcy filing disposed of the class action lawsuit and any responsibilities they had to Saturn owners with these horrible dangerous transmissions. That is tantamount to saying they would honor or pay other warranties on other vehicles purchased before their bankruptcy filing but not on the Saturns. You can't pick and choose which of your creditors you will pay or not when you file bankruptcy - you have to include (or dispose) of them all.

    GM is not doing that. Chevy and Cadillac and Buick and all the rest who purchased before their bankruptcy filing in 2009 are not disallowed. Their warranty claims are being honored.

    This situation is holding me hostage. I am not going to go quietly. Whatever I can do I am going to do it. Contacting an attorney as well.

    Please keep me posted and I will do the same. This isn't right to do business this way.
  • Sarah,

    I sent this information to you directly on Monday morning. Why haven't I gotten a response?
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good evening kimber0412,

    I apologize for the delayed response time; incoming emails from the forum go to my coworker Christina and, at times, the inbox can get quite full. I will ask her about whether or not she has received your email, and I thank you for your patience. She will be back in the office at 8 am EST tomorrow morning.

    All the best,
    Sarah
    GM Customer Service
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