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Saturn Vue Transmission Problems

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  • I purchased this 2003 Saturn Vue in 2008. September 2011 the Vti (CVT) tranny went out while driving down a street. Took it into the shop and paid $4,976.23 for a new tranny, center carrier bearing, and a rebuild on the transfer case. Now in December of 2011 I have an EXTREME reduction in mpg's, difficulty shifting between gears, and an intermittent, dry, scraping sound when turning. Took the car into a local GM shop who said my new tranny was still in good operable condition and believe my problems with mpg's, shifting, and scraping sounds to be coming from either the transfer case or front differential, which was quoted at $6,000 to replace. The vehicle has 74,000 miles on it and I did not have these problems until the tranny went out and was replaced. Does anyone have similar issues? Do I still have financial recourse through GM? I have left messages with GM but have not received a phone call back. I would love to just scrap the car but I am unfortunately still making payments on it. I used up my entire savings to do the first repair and can afford no more. Definately was neglectful in doing my homework before purchasing. But never the less I find myself in this situation. Does someone have advice in how to handle this now? I would appreciate anything.
  • A couple weeks back upon turning out of my development, after nearly completing the turn, the Vue felt like it was going to do it's normal jerky hiccup shift, but then no power (this happened twice before - cold transmission) ... I had to stop the car & put it into reverse (I backed back into the sidestreet), then back to D before it would go, seemed like the TC released or slipped out of gear.

    I also noted yesterday (once again) on a stop & go freeway, I had always noted the very abrupt initial jerky start, I noted this went away when I put the Vue into "I", the converter seemed to engage normally from a stop as I straggled in stop & go traffic.

    Really, should the Vue need be started from a stop in the 'I' range?
  • wes36wes36 Posts: 1
    edited February 2012
    I called GM customer service for my 2004 Vue Redline with the Honda 3.5 engine and transmission regarding the transmission shudder and RPM variations around 30-45 mph. The reply - go have a GM dealer diagnose the problem at my expense and they will see what they can do from there. No committment on GM's part, just "we'll see what we can do from there". This is a well known, well documeneted problem with these transmissions and GM chooses to turn a blind eye. BUYER BEWARE. Buy a Saturn with the Honda transmission and then go find a good transmission shop! The taxpayers bailed out GM's butt and this is the return on our investment. CREEPS! Next time I'll skip GM products altogether!!!
  • just a repete of my vue problems, at aprox 36,000 my auto trans. was not shifting properly, my 3 year waranty was expired on my 06 which I purchased new. I TOOK IT TO A LOCAL TRANS. SHOP. with a good reputation. I was told that for the miles on the vue, the trans. should be working fine and that I shoul take it back to the G M dealer. I did, and they recommended a partial trans, fulsh at my expense of $106.00 This made no sense to the local trans. shop, but he told me ' If you ever expect any help from G M, you have to jump Through their hoops. I had the dealer do the flush and was told to drive for 500-1000 mi and see what happens. when I asked the dealer what if no improvement is noticed or the problem get worse? He replied bring it back and we will do another partial flush AT MY OUT OF POCKET COST. I drove the vue for 1000 miles with no improvement. the local shop told me that doing another partial flush was insane, and that the torque convertor shudder would not stop but only get worse and eventually wreck the trans. I had the local shop replace the convertor at a cost of $1,680.00 G M WANTED CLOSE TO $2,600.00. aprox. 3 months after I RECEIVED A REGISTERED LETTER FROM G M stating that they would pay to replace the torque convertor or pay me back if I had already replaced it my expense, which they did, SO KEEP BANGING ON G M GET A G M CUSTOMER REP[ INVOLVED NEVER GIVE UP .
  • 94mark9494mark94 Posts: 12
    edited February 2012
    Add me to the list of owners that are experiencing a transmission issue.

    My wife and I bought our FWD Redline Vue new in 2004. Recently I noticed it jerking a little when taking off from a stop or at slow speeds. Since reading this thread, "Shuddering" is a good word to describe it. Back in the summer months, we were driving it to North Carolina for vacation and I noticed that when I kept it at a steady speed (not under heavy load) between the speed of 35 and 50 mph, the tachometer was fluctuating about 200 - 300 rpms and the sound of the engine would change slightly while it was fluctuating.

    My wife drives all highway miles to work and the car currently has 155,000 miles on it but other than that we maintain it well, it still looks great and the engine is as quiet as when we bought it.

    After finding this thread I got nervous and just called Saturn/GM support. They said there are no recalls or TSB's for my car and when I mentioned this discussion and that there seems to be a GM representative posting in it, he said that they have no affiliation with this site and their representatives do not post here...

    THEN WHO IS SARA GRACE WHO IS POSTING HERE?

    They just gave me a file number and told me to take it to a GM dealer to diagnose. He said if I elected to have any work done there, I would be responsible for all diagnosis charges and any replacement parts and labor.

    What do we do? We need this car and can't be without a car for weeks? Anyone have a print out or electronic version of a TSB for this? I don't want to take it to the dealership and be dismissed and then have the entire transmission burn up a couple months from now.

    Does this look like a car that has 155,000 miles? We really take care of our vehicles.
    image

    image
  • chevyguy909chevyguy909 Posts: 1
    edited March 2012
    Unfortunately, your vehicle isn't covered any longer. Heres some pertinent information I was able to find:

    Some customers of 2002-2005 model year Saturn VUE vehicles equipped with a Variable Transmission with Intelligence (VTi) (RPO M75/M16); and 2003-2004 Saturn ION Quad Coupe vehicles equipped with VTi (RPO M75) may comment about transmission noise or reduced performance.

    Here's a copy of what was contained in a letter sent by GM to registered customers:

    November 2009 (Letter for U.S. Customers)
    Dear Saturn Customer:

    As the owner of a 2002, 2003, 2004, or 2005 model year Saturn VUE, or a 2003 or 2004 model year Saturn ION Quad Coupe, equipped with a Variable Transmission with Intelligence (VTi), your satisfaction with our product is very important to us.

    This letter is intended to make you aware that some 2002, 2003, 2004, and 2005 model year Saturn VUE, and some 2003 and 2004 model year Saturn ION Quad Coupe vehicles, equipped with a VTi, may exhibit excessive transmission noise or reduced performance.

    Do not take your vehicle to your Saturn retailer, or GM dealer if a Saturn retailer is not available, as a result of this letter unless you believe that your vehicle has the condition as described above.

    What We Have Done: General Motors has already provided Saturn owners with additional express warranty coverage for the VTi transmission.

    • If this condition occurs on your 2002, 2003, 2004, or 2005 model year Saturn VUE; 2003 or 2004 model year Saturn ION Quad Coupe, equipped with a VTi, within 5 years of the date your vehicle was originally placed in service or 75,000 miles, whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this Special Reimbursement Policy.

    • If your vehicle is no longer eligible for the coverage above, but is within 8 years or 100,000 miles, whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership, General Motors will pay 50% of the cost of the eligible repair to the vehicle's transmission; you will be responsible for the remaining 50% of the repair cost. In lieu of this assistance, at the first instance of a needed repair within these time and mileage limits, a $5,000 customer credit is available to you. If you elect this option, your vehicle will be purchased for a $5,000 customer credit (less any lien) towards the purchase of a new GM vehicle within 30 days. Your servicing dealer/retailer will assist you in the $5,000 customer credit process. If you select this option, a copy of your current vehicle registration and title will be required at this time.

    What You Should Do: If your vehicle should require repairs to the VTi within the time and mileage limits listed above, contact your Saturn retailer. If a Saturn retailer is not available, please call the Saturn Customer Assistance Center for assistance.

    If your vehicle does not require repairs to the VTi, keep this letter with your other important glove box literature for future reference.

    Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for eligible repairs for the VTi transmission. These repairs must have been performed on your vehicle on or after July 10, 2009. Your request for reimbursement, including the information and documents mentioned on the enclosed form, must be received by GM by November 30, 2010 (November 30, 2011 for California residents).

    If you have any questions related to this Special Reimbursement Policy or a potential reimbursement, please contact the Saturn Customer Assistance Center at 1-800-972-8876 or 1 800-833-6000 (TTY).

    We are sorry for any inconvenience you may have experienced; however we have taken this action in the interest of your continued satisfaction with our products.

    Scott Lawson

    Director,

    Customer and Relationship Services

    Enclosure

    09280
  • gmcustsvcgmcustsvc Posts: 4,152
    94mark94,
    I apologize for your frustrations and concerns. My name is Christina; I work with Sarah as a part of GM's Customer Service team. The agent most likely thought u were referring to a host from the site. Can you please email me your Service Request number the agent gave you? I would like to look into this further for you. I look forward to your email.
    Christina
    GM Customer Service
  • addidas40addidas40 Posts: 14
    This post is for all of the people who have had problems with GM. I have also dealt with GM regarding the faulty Vti transmissions and GM goes through the so called process of opening a case but they will not do anything. They might split the cost with you to repair a defective transmission that they installed and it costs about $6000.00. So that means the customer has to pay $3000.00 for a transmission that was no good to begin with. There is also the option of the $5000.00 trade in but think about it first. Do you really want to invest in another GM vehicle? There was a class action lawsuit but GM filed bankruptcy and is no longer obligated to fix the problem. Here are a few things that you can do and remember the more people who file complaints the more likely that these problems will be looked into.

    Information regarding the class action lawsuit
    http://www.lakinlaw.com/CM/ClassAction/ClassAction55.asp

    You can file complaints with :
    National Highway Traffic Safety Administration (NHTSA)
    Website http://www.safercar.gov/Vehicle+Owners/

    Better Business Bureau
    Website http://www.bbb.org/

    Post your problem for the VTi transmission on forum boards

    Write your local politicians
    Congressmen, local officials and attorney general you can find your local officials at c-span. You may have to Google your state and attorney general separately to find out who that is.
    http://www.c-span.org/CongressDirectory/

    Last but not least you can write the CEO of GM
    Mr. Daniel Akerson
    CEO GM
    300 Renaissance Center
    Detroit, MI 48265

    Here is the website for the lawsuit that was filed.
    http://www.lakinlaw.com/

    Twitter
    http://twitter.com/gmcustomersvc

    Facebook
    http://www.facebook.com/generalmotors?v+wall
  • 94mark9494mark94 Posts: 12
    Hi Christina, can you please provide your email address so I can send you the information.

    Thank you
  • kyfdxkyfdx Posts: 30,424
    Click on her membername, and all will be revealed...

    MODERATOR
    Prices Paid, Lease Questions, SUVs

  • bismarck318bismarck318 Posts: 49
    edited March 2012
    My wife and I bought our FWD Redline Vue new in 2004. Recently I noticed it jerking a little when taking off from a stop or at slow speeds. Since reading this thread, "Shuddering" is a good word to describe it. Back in the summer months, we were driving it to North Carolina for vacation and I noticed that when I kept it at a steady speed (not under heavy load) between the speed of 35 and 50 mph, the tachometer was fluctuating about 200 - 300 rpms and the sound of the engine would change slightly while it was fluctuating.

    This sounds to be the EXACT symptoms mine had, upon taking it in to Saturn of Mentor (still under powertrain warranty) I was told this was a busy transmission & is quite normal condition, the tech could not replicate the RPM's to fluctuate in that manner, as he could not get it on a smooth road without traffic. My fluctuating I noted was from 25-40 & was within 50-100 rpms, on a 1:3 second rhythmatic basis, sort of like 'gear hunting'. I was charged $115 for the diagnostic then was suggested to possibly change the fluid... The Fluid change seemed to stop the oscillations. However the jerky starts, rough low shifts & occasional gear hunting did not go away. You can perform this fluid displacement for around $20-30 yourself, just use Z-1 Honda approved fluid.

    They just gave me a file number and told me to take it to a GM dealer to diagnose. He said if I elected to have any work done there, I would be responsible for all diagnosis charges and any replacement parts and labor.


    GM CS insists there is no way around these $100-120 diagnostic fees, the fee was waived during the PCM re program, this was the first time a GM tech actually found an issue & was documented, when I returned the car to the dealer for further analysys (per permission with the dealer at a more convienient time, they had it for 2 weeks), the techs said no codes were present & went back again to being a 'busy transmission'. I am free to bring it back, though I'm likely going to get the same answer, & will be $120 poorer.

    For starters, the GM maintence interval for transmission service is way too long, fluid change shuold be done at no longer than 50K miles & more realistically at 25K miles.

    I would suggest not taking it in for the re program if you are happy with performance, I would say you really have to have serious issues that are going to be very obvious that the dealership cannot write off to being a characteristic of the power train. Once the PCM is complete & the dealership finds no codes, you are going to be responsible for everything thereafter. .... find a good honest & compentent transmission shop!

    I have driven Hondas in the past, & they have quite smooth powertrains, I'm not sure why GM went with their own programming on the PCM instead of using Honda's.

    What do we do? We need this car and can't be without a car for weeks? Anyone have a print out or electronic version of a TSB for this? I don't want to take it to the dealership and be dismissed and then have the entire transmission burn up a couple months from now.

    I was willing to have the dealer have this for as long as they needed to correct the problem after my layoff (mistake), thus I'm hesitant to even return it as a dealership repair would far exceed the market value of the vehicle. Good luck & keep your fingers crossed, & for everyone, please change your fluid!!!

    Does this look like a car that has 155,000 miles? We really take care of our vehicles.

    Looks very nice! :) although I keep after mine, the excessive use of chemical here it's a losing battle, my liftgate was rusting after less than 3 years & the wheels are completely pitted & delaminating in spite of yearly waxings.
  • For all there are 2 issues with 2 different transmissions here...

    The problem with the Vti on the 2002-05 4 cylinders

    The juddering, gear hunting issue with the Honda 3.5 V6.

    94mark94, you want the TSB with the PCM reprogram that came out in early '11, though it did not cover '04's for some reason.
  • 94mark9494mark94 Posts: 12
    edited March 2012
    Thank you for the information bismarck.

    I asked my wife to look through our paperwork because i thought we had our dealership try to assess the fluctuating. Sure enough, we found the paperwork from last june and the tech mentioned he couldnt replicate the issue and it was most likely overderive kicking in... We were sent on our way.

    We took the car back to them this past saturday because i got so nervous after stumbling on this thread. The dealer has a bunch of new folks and a master tech thas was with saturn for 9 years. They were all very helpful and sympethetic. They explained that they do see this often and it seems to be an issue around 110,000 miles and they have worked on a bunch with the same issue. I left it with them and they called to say they were able to replicate the issues easily and it is definitely the torque converter. They said that we should have it done quickly because it is failing and if it fails completely, the transmission will be destroyed too. They didnt mention anything about the reprogram and im not going to have that done because it runs and shifts just fine.

    Im looking at about $2,200 to replace the torque converter alone and they also gave me two other options to replace the tranny as well but of course that was more money.

    They waived the diagnosis fee because i dont think they even had to hook it up to a machine to diagnose. It was still nice of them to waive the fee.

    They commented the truck was in great shape and it had no oil leaks, tranny leaks etc. and they were surprised that it didnt have a tranny leak because they also tend to start leaking around 110,000 miles.

    Im waiting on a final price from the dealer so i can make my appointment because we want it fixed asap but we will only be able to go with the least expensive option which will be to replace the converter, flush and refill the tranny, replace various gaskets including exhaust gaskets because they said they have to drop some of the exhaust to remove the transmission and get to the converter. They dont want to crack open the tranny because it seems to be working properly so they will just flush and refill.

    Ive emailed Sarah and Christina here considering im experiencing the well documented coverter issue that many are experiencing here. Have not heard from them back yet.

    Im hoping that once we fix it, it will go another 156,000 and drive as good as new. It would also be awesome to get a little help from GM to help soften the blow!!!!
  • 94mark9494mark94 Posts: 12
    edited March 2012
    Update for me:

    Heard back from Christina here and she entered a GM Customer Service file number for me and said someone from GM would be in touch with me. Thanks for the help again Christina!

    My dealership called me and offered us a brand new transmission and torque converter for $3,200. Just replacing the torque converter alone would have set us back $2,200 and the dealership said that just replacing a torque converter alone isn't best practice and the tranny should be done as well. Not too sure if they are telling the truth but I asked if the transmission was a Honda or GM product and they were adamant it was the Honda equipment as they are still making them. They also said the tranny would come with a 3 year / 100,000 mile warranty so we figured it would be the way to go. The tranny has to come from Michigan so it looks like it will arrive sometime next week and we'll have it done then.

    Definitely more than we want to spend but we do plan on keeping this car for a while longer.
  • jpohlingjpohling Posts: 7
    If your looking for a transmission and have seen these guys on-line...................

    Do not do it! I cannot express my feelings enough! Just do not allow Rami Transmissions, e-bay seller Rami5566.718, aka YS&D Engine to supply you with a remanufactured (suposedly) transmission. If you live within walking distance of the shop them perhaps you have a chance in hell of receiving satisfaction. Unfortunately If you are using them via the internet to provide you with a replacement transmission then prepare to be ripped off!

    The deceit and dishonesty runs throughout this FAMILY operation. Do some research and you will find that there are a number of unsatisfied customers. The 5 star reviews are from the family members themselves! I only wish that I had done a bit more due dilegence when researching this sham of an operation. Look at Kudzu.com 5 star review from ykadoch ! this is the e-mail address for the company! HAHA Check out showmelocal all bad reviews. I just wish I had done more homework before purchasing from them 3000 miles away.

    All family members are obviously trained in the ways that they operate. I have not found one honest person on the other end of the phone yet. Rami, Amir, the wife, etc. All well versed in the art of telling you exactly what you want to hear with out ever delivering.

    They knew all the right things to say on the phone, and seemed very knowledgable on the transmission issues. Remanufactured transmission with 2 year warranty (HAHAHA) with free torque converter and in line filter available for reasonable price! I took the hook! Initial purchase and shipping happened very quickly, But the transmission they supplied had issues from the start! Troubleshooted the problems directly with Rami! Thought it may have been a selenoid or something on my end. Replaced selenoids. This was never the problem. Rami finally says..............I will send you a replacement! Dont believe him!

    At this point I am thinking its just my luck, but I do not want to belive I am being scammed. 2 months later............... excuse after excuse, need to wait for a core to rebuild one (what about my core that I returned that you never credited my account the $450.00 for the core refund?) Oh we just rebuilt three, waiting for the dyno to check. OK all 3 are good sending today. Wait wait , call for tracking number. Given bogus number. Call shipping company..........NO we never had a pick up for you!. Oh now Dyno is broken waiting for Dyno repair to test. OK, wait wait wait. OK here is pick up number xxx using new shipper. I call shipper! Oh yeah we have pick up scheduled, But we do not even deliver to California! WTF! This is over a period of several weeks where they dodge your phone number. I am now only getting thru by using friends cell phones from out of state numbers!! OMG then the numerous hang ups on me and the promisses to call back. And all of this is using “God willing” and other just rediculous comments that try to allude to the fact that they are somehow honest! HAHAHA

    So in short! Do some more research! These people are scam artists. Luckily my Credit Card company agrees and I did not wait to long to start the restitution process, but these people are crooks and should not be allowed to prey on people on the internet. I am actually happy at the outcome now, because even if they had come thru somehow in the end I would not ever trust the transmission that they would have shipped to me so good riddance RAMI TRANSMISSIONS!

    PS Rami transmissions..............its been over a week and I havent received the return phone call you promised “on your word” to return that day!
  • I recently had my husband change my oil and he disconnected the battery to get to the oilf filter a liitle easier... after that happended the car will shut off when I am in drive and have to stop. Ii have to put into nuetral or park and restart. It seems that when it idles in park - its ok... but in drive it shuts off. This happened to my husbands car after he replaced the starter and disconnected his battery too (he has camry), the guy at the auto parts place said the car needed to reprogram. He drove it for a day and it corrected itself... my Saturn has been doing this now for 3 days and has not corrected itself yet. This happened last year after my battery died and was replaced so i feel like it has something to do with the disconnection of the battery... but I did not know about the reset and I took it to a dealer that works on Saturn and paid $300 for a what they said was a fuel flush... I do not have the money to take this to a dealer and hope that they dont take advantage of the situation (which i now wonder if that is what they did last year). Is there some type of Switch or something specific that needs to be done for a reset or something I can try on my own?
  • ike77ike77 Posts: 3
    I purchased a Saturn Vue in 2003. The transmission just went out and needs to be rebuilt. This will cost around 5k. The vehicle only has 78k miles. The only benefit that GM is offering is 5k towards a new GM vehicle if I choose to turn in my Vue. They would have covered 50% of the repairs but my vehicle is over 8 years old by 6 months. Obviously I am not happy that they are not willing to help pay the repairs, especially since of the low mileage and missing the cut off by 6 months. You would think that would want to assist. When I look to buy me next vehicle I would have at least thought of buying another GM vehicle. Now it is very doubtful due to the lack of help that I have received to help fix this issue.
  • msfitsmsfits Posts: 5
    Our Vue's transmission needs to be replaced. It was replaced in 2007 shortly after we bought it used (approx 2 weeks later). We've been told $4,000 to $5,000. We do not want to put that much into it at this point. What options are there? We were going to keep this car for a long time - it only has about 70K on it but that is too much money for a vehicle that needs a new tranny every few years. What have other people done as far as selling their Vue when the tranny goes out?
  • bismarck318bismarck318 Posts: 49
    edited March 2012
    Thank you for the information bismarck.

    I asked my wife to look through our paperwork because i thought we had our dealership try to assess the fluctuating. Sure enough, we found the paperwork from last june and the tech mentioned he couldnt replicate the issue and it was most likely overderive kicking in... We were sent on our way.

    We took the car back to them this past saturday because i got so nervous after stumbling on this thread. The dealer has a bunch of new folks and a master tech thas was with saturn for 9 years. They were all very helpful and sympethetic. They explained that they do see this often and it seems to be an issue around 110,000 miles and they have worked on a bunch with the same issue. I left it with them and they called to say they were able to replicate the issues easily and it is definitely the torque converter. They said that we should have it done quickly because it is failing and if it fails completely, the transmission will be destroyed too. They didnt mention anything about the reprogram and im not going to have that done because it runs and shifts just fine.


    So the jerky starts are a TC related issue?

    YW & I glad things are working out for you :D ... as for me, they knew this transmission was faulty from my first compaint, the service manager at the Saturn dealer was very careful in his choice of words to me as the other dealer. I only drive 3-7K a year, & GM is aware of this & their risk management pretty much will decide on how to handle this. In my case the transmission was going to last the duration of the warranty (which it did), thus they decided to blow me off.

    Now I'm sure me bearing all of the inflated costs they will find fault with a hefty repair... likely with costs exceeding the current market value of the vehicle.

    Again, yours looks in great shape, you know it's history, so likely worth it to be putting $2200 instead of purchasing someone elses headache.
  • 94mark9494mark94 Posts: 12
    Sorry to hear Bismarck but keep hounding GM to see if they will help out. I've been trying to get my assigned GM rep to call me to discuss what happened but he keeps calling my home phone despite me leaving messages asking that he call my cell phone since we are at work during the day...

    I'm a little annoyed how everything played out for me and want to discuss with him.

    Apparently the "good deal" on the new transmission was all GM was willing to help out with. Originally my dealer said it was the TQ and it was failing but everything else was fine so they would replace the TQ and refill the transmission and I would be good to go. That was going to cost $2,200. I got a call from my dealer a few days later and they said they got a really good deal on a new transmission with a 3 year /100,000 mile warranty and that they recommend going this route since the transmission should really be replaced with a TQ. This went against everything I was told before and they really pushed that I replace the transmission and TQ and this was the best option. At this time a claim was put in to GM and in the back of my mind I thought I may still be able to get GM to help out since this is a well known problem. I called my dealership the next day and told them we will go with this option at a cost of $3,150.00. I had to put down $2,000 to get this going and that afternoon I received a call from my CSR at GM assigned to my case and he went to explain that the new transmission at a cost of $3,150.00 was the assistance GM was offering. I was very confused by this because my dealership never mentioned GM was in contact with them and they just said they "got a good deal on the transmission" and that they would go this route.

    Of course we had already put down the $2000.00 so I had to proceed with this route but if I had all the facts, I would have just stuck with the original plan of having the TQ replaced for a cost of $2,200 since that would have cost us $1,000 less. Not many people have $3k plus laying around to fix issues that are a well know issue...

    The transmission has been replaced in our car and things are OK with it so far. It's not my car but my wife says she hasn't felt much yet so far.

    What increased my frustration ever further is the fact that after all this was done, I've come to find out that there is a recall on 2005, 2006 and 2007 V6 models with the Honda V6 engine. They are calling it a Torque Converter recall and it consists of a reprogram where it keeps RPM levels above a certain point in order to get the TQ to engage properly and stay engaged. People who have had it done, say they no longer feel the juttering and gear hunting. Many say they got it done and also had the transmission fluid replaced and all the symptoms disappeared.

    My question is why are the 2004 models ommitted? We have the same engines, transmissions, ECU, equipment etc. yet we are omitted from the recall. If I could have had the reprogram done and had the transmission fluid replaced, it may have solved all our issues and we wouldn't have had to spend $3,150.00 out of our pocket

    What did GM do with the perfectly good transmission they removed from my car? I'm sure they'll be refurbing it and reselling...

    Why aren't our 2004 models recalled as well? I think I'm honestly done with GM and we were considering buying a Cadillac SRX down the line to replace the VUE but think I'll be sticking with Honda from now on. They are on top of anything wrong with their vehicles and are prompt to send any recall information and are thorough.

    Sorry for the long post... just frustrated after paying a repair bill that might not have even been necessary.
    Mark
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Mark,

    If you wanted to post your case number, I could notify your agent that you need to be called on your cell phone. If you wanted to make sure we have the correct cell phone address, please send an email to socialmedia@gm.com with "ATTN: Sarah" in the subject line that includes your case number and cell phone number.

    Best,
    Sarah
    GM Customer Service
  • bismarck318bismarck318 Posts: 49
    edited March 2012
    Sorry to hear Bismarck but keep hounding GM to see if they will help out. I've been trying to get my assigned GM rep to call me to discuss what happened but he keeps calling my home phone despite me leaving messages asking that he call my cell phone since we are at work during the day...

    I'm a little annoyed how everything played out for me and want to discuss with him.


    94mark94, I think a few of us are peeved at how this is being handled, as far as the '04's not being covered the only logic was the age (>6 years)... that I can figure. GM was also unclear if this was indeed a recall or a service bulletin.

    Right now as it was left I can make a service appointment, the dealer will hook it to the computer to find out if it throws a code, this will cost me about $120 a pop, & likely I will receive the same answer... & if there is a problem I will be given the same 'back door' deal you got on your transmission. Last word I was given that my file will be closed, since the diagnosis when the dealership had it for the 2 weeks was no problem found.... although it was still documented that tech that performed the PCM firmware upgrade was not happy with the results. This tech conveniently no longer works for this dealership. My PCM was reprogramed & as far as GM is concerned they fulfilled their obligations.

    Per My dealer, they were just replacing the TqC's at the symptoms of the juttering, but said now it's not all that 'simple'. I really don't think the engineers at GM have this one fully figured out. For a value added costs this isn't even feasable for GM apparently even if it loses a future customer or sale. I was thoroughly disgusted in the workmanship in my 1982 J body, & divorced GM for 10 years over that.

    Being out of work since last May, I cannot afford to play this game (but this is my personal issue), I should be driving something less exepensive & something I can work on myself. This problem we are experiencing rooted from an electronic problem as the engineers @ GM decided to do their own programming of the PCM instead of buying the component/programming off of Honda, but to my understanding there are even problems with the Odyssey/Pilot.

    Strange thing too, that Honda does NOT recommend using DexCool in this engine, but an approved Honda Coolant or even regular Prestone. Yet GM fills this with DexCool, & removing it will void your powertrain warranty (Per my dealer).

    With the Honda powertrain, I thought this would be the last thing I would have an issue with on this vehicle.
  • dsu97dsu97 Posts: 2
    Has anyone on here cashed in on the Credit. I have a 2003 Vue, took it in a few weeks ago and was told I needed a new transmission. No way I am putting 4-5k into this car. I want to know if anyone has got the credit and how long was the process of getting the credit
  • 12eign12eign Posts: 1
    I am just wondering which transmission my vue has. It has been burning oil excessively within the last month and we were told the engine needs to be replaced in it, with only 85k miles on it. We bought it last June and the dealership we bought it from replaced the catalytic converter before we bought it. We would like to replace the engine, but we've heard so much about transmission problems since we bought it last year that we are afraid that will go out in the near future. From my understandings the VTi transmissions are the bad ones, so which kind is the 2004 3.5 L V6 FWD?
    Thanks!
  • dsu97dsu97 Posts: 2
    Did you take the 5k from GM?
  • I bought my car at 36k miles last year and I have had nothing but problems from battery to tires. Now the car keeps jumping and making a sound. Assuming that it is the transmission I absolutely do not have 4-5 more to put into a car that has cost me this much money in a year. What are my recourses since I seem to have gotten duped into thinking I was getting a great car that I could keep a while.
  • By the looks of this forum, I probably don't have a leg to stand on. I recently purchased this vue from a private owner. Ran perfectly fine no problems. Today, I went to back out of a parking space and it felt like I ran over something. Now reverse does not work at all. I paid $3000 for this vehicle and feel like a fool. Based on all the information I'm reading it looks like I will have to try to come up with over $3500 to replace the transmission. Really ticked. Any suggestions?
  • gmcustsvcgmcustsvc Posts: 4,152
    ajjones1322,
    Thank you for your post. What is your VIN and current mileage? Have you spoke with your dealer regarding this concern? Please feel free to email me directly.
    Christina
    GM Customer Service
  • 94mark9494mark94 Posts: 12
    Our Vue seems to be running fine since having the transmission replaced but if it was replaced with the same defective TQ and program mapping won't I have the same issue down the line?

    I finally got to talk to my CSR at GM the other day and GM is not willing to help any further and I asked why the 2004 Vue's are not part of the recall on the TQ. He really had no information for me and just gave me the basic line about recalls being VIN specific and based on the parts and the assembly plants.

    He said the TQ in the 2004 Vue is most likely a different part compared to the 2005-2007 models. To me that doesn't make much sense since the equipment came from Honda so the engine and transmission would be exactly the same.

    Just frustrated knowing that we had a perfectly good transmission before and our issue may have been solved if we were part of the recall and just changed the transmission fluid. It could have saved me $3,200.

    This car was my first and only American product I have owned and I went against my better judgement buying it but my wife loved it. While it has been relatively good to us, it will be my last GM purchase. We're just not happy with how this all played out and why we aren't included in recall notifications if we have the same exact car and equipment. As seen throughout the thread, there are many 2004 owners that have issues with the V6 TQ.
  • 94mark9494mark94 Posts: 12
    Our Vue seems to be running fine since having the transmission replaced but if it was replaced with the same defective TQ and program mapping won't I have the same issue down the line?

    I finally got to talk to my CSR at GM the other day and GM is not willing to help any further and I asked why the 2004 Vue's are not part of the recall on the TQ. He really had no information for me and just gave me the basic line about recalls being VIN specific and based on the parts and the assembly plants.

    He said the TQ in the 2004 Vue is most likely a different part compared to the 2005-2007 models. To me that doesn't make much sense since the equipment came from Honda so the engine and transmission would be exactly the same.

    Just frustrated knowing that we had a perfectly good transmission before and our issue may have been solved if we were part of the recall and just changed the transmission fluid. It could have saved me $3,200.

    This car was my first and only American product I have owned and I went against my better judgement buying it but my wife loved it. While it has been relatively good to us, it will be my last GM purchase. We're just not happy with how this all played out and why we aren't included in recall notifications if we have the same exact car and equipment. As seen throughout the thread, there are many 2004 owners that have issues with the V6 TQ.

    The car has always been noisey in the front end and we burn through brakes like their nothing. I never understood why a truck this size and that has a 256 HP engine has drum brakes in the rear. We replace rotors and pads at least once a year, sometimes 2 times a year. We've had to have the wheel bearings replaced at our expense, multiple wiring harness connections associated to the ABS system, the AC compressor went and while the dealership was replacing the transmission, they went to remove the sway bar and endlinks in the front, and the endlinks just completely fell apart in the techs hands. Makes me feel real good knowing that my wife and 2 little girls travel in this 80 miles each day...

    Tech said that the endlinks also are known to go bad in these, they eat through wheel bearings and brakes also. If these are common problems, shouldn't GM address them?

    Again, I will not buy GM again in the future because I feel since Saturn is gone, GM really doesn't care. I don't want to take a chance again in the future when that division of GM might dissolve or GM as a whole may go under and I'll be left with no support once again.

    Sticking to the foreign cars which have always treated me well.
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