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Got a Quick Question for a Car Dealer?

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  • greanpea68greanpea68 Posts: 1,996
    Over the years, my folks have bought a few used cars from him and my dad always felt he was getting the "friend's deal", when in reality, Steve just turned him over to a senior salesman and told him to take care of my dad.

    It's really all the same... But in the end... the manager has the final word
  • snakeweaselsnakeweasel a Certified Edmunds Poster.Posts: 11,563
    First though, even $6000 more for a one year newer car and one that you really like is worth it.

    If I can chime in here on that, I would say that it depends on how well you like the other car. Do they like the newer car over 20% more? Also that 6 grand can be used for other things they might enjoy more. A couple of really nice vacations maybe? Or just investing it, it can be 10 grand or more in 10 years.

    There are three types of people in this world. Those who are good at math and those who are not.

  • explorerx4explorerx4 Central CTPosts: 9,446
    my friend and neighbor called up saturday afternoon and asked if i wanted to take a ride over the porsche dealer to check out some carbon fiber seats.
    i was pretty beat up for the day, but cleaned myself up a bit and put on a collared shirt,
    anyways, we check out the seats, but i noticed the people that came into the showroom were not the buyer types. father and son, kid wearing a yellow ferarri shirt, they didn't know a carrera4s was 4wheel drive. next some 'boys' in white tshirts came in and took pictures while leaning on one of the cars. at least it was a turbo.
    the salesmen were very accommodating, but it seems pretty darn annoying to me.
  • keitha3keitha3 Posts: 124
    Yes, sorry, my mistake. I meant the person who sends out internet quotes. Shows why we need to have people to elucidate. I'm entirely ignorant of the inner workings of car dealerships. :blush: Still, I guess we're a three Honda family, which should please ISell.

    I guess I got a bit concerned when one of the responding internet people stated, "Please do not involve a retail salesperson when you call or visit, or you could lose your internet pricing."
  • 0435004350 Posts: 26
    I was at the bank branch. The owner of the local Lexus dealership had stopped in there while I happened to be there. The nice bank branch manager introduced him to me. The dealer suggested that I go there to look at cars on his lot and gave me his business card. I went there as soon as I was done at the bank. I gave the owner's personal business card to the sales manager and explained this was
    at his boss' request. The sales manager gave me about 15 seconds and then dumped me on some salesman (who happened to have the same first name as I do). The used vehicles that the Lexus saleman tried to show me were either $8,000 to $10,000 higher or lower than my target purchase amount. I thought the sales manager was arrogant and had dumped me too fast, even though I.had just met his boss about 15 minutes earlier. I bought a vehicle elsewhere in my target price range within 48 hours.
  • graphicguygraphicguy SW OhioPosts: 6,892
    I think a lot of it depends on how familiar you are with any store, and its personnel. There are a few stores around me that I know most of the management. If I want to buy their brands, I just call them up and tell them I'm in the market.

    While it's true, that the GMs and SMs will pass you off to a sales person, I have no qualms whatsoever to make my deal with the SM or GM. The SM is the one who has to ultimately approve or reject any deal. May as well get "to it" by asking them directly.

    This works if you know the people involved. If not, you may have a difficult time trying to work something specifically with the SM.
  • greanpea68greanpea68 Posts: 1,996
    The sales manager gave me about 15 seconds and then dumped me on some salesman

    I understand everyone wants to "just talk to a sales manager" But the thing of it is Sales Managers are very busy. There is alot going on behind the scenes with other customers, trade appraisals, working with banks, follow up other customers, dealer swaps, purchases of used car at auction, everyday internal problems, the list can go on. I know it appears that they may just sit there behind the desk but they are very busy working. The reason people get "dumped" is because it is a sales persons job to help the customers pick out the best vehicle for the customer. The manager's job is to always make profit but he also the guy that has the last say on the price of the vehicle.

    For anybody wondering if they got "dumped"... don't take it personally :D

    GP
  • kdhspyderkdhspyder Posts: 7,160
    There is nothing unethical about the customer giving a gift of $500 to anyone he or she pleases. It's just a gift. It's not like the recipient minimized or reduced the benefit to the dealership. In fact because of the especially good salesman the OP returned to that store, bought a nice vehicle and is presumably happy.

    The Sales Manager should be thankful that that sales person is still around.. what if he had left for another store and the OP decided to buy over there because of his presence.
  • snakeweaselsnakeweasel a Certified Edmunds Poster.Posts: 11,563
    There is nothing unethical about the customer giving a gift of $500 to anyone he or she pleases.

    Unethical or not what may it appear to a third party. My profession strongly discourages anything that may appear improper. An example is during the tax season I do someones taxes and since the resulting fees seem high I give a discount. Now the client likes my work and how I delt with him and gives me a $20 tip I cannot take it. That is because someone may see all this and presume that I am pocketing $20 of the fee and reducing the fee on the system. (yes someone was actually doing that last year)

    There are three types of people in this world. Those who are good at math and those who are not.

  • greanpea68greanpea68 Posts: 1,996
    That is because someone may see all this and presume that I am pocketing $20 of the fee and reducing the fee on the system. (yes someone was actually doing that last year)

    That is the same thing here in the car business. It is the salesman job to create as much profit for the store as possible. The store would much rather give the salesman his percentage of that profit. $500....

    In the old days and I am sure it still happens today. A salesman says give me $500 cash and I will subtract $1000 from the price. The only thing really happening is the customer is only financing a Thousand less. (this only works in finance deals). Stay with me Jip you are a accountant. So instead of selling it at $20,000 now we are selling it at $19,000 and that is what you are financing. Now a manager has to be in on it because the manager has to approve the deal. The $500 never gets shown on the paperwork. The salesman and the manager who approved the deal split the $500. Now the owner has people stealing from him.

    True story.

    GP
  • Could I have your professional opinions on this question posed in our Answers department, or your reactions, or advice or whatever?

    http://answers.edmunds.com/question-How-negative-equity-dealer-take-30628.aspx

    thank you!

    Shifty, Visiting Host
  • madmanmoomadmanmoo Posts: 2,039
    Nice job. That guy just got blasted with information to chew on, lol. Did he tell you how much he owed on each, Shifty?

    Edit: Never mind. I just reread his question and saw it in there. Ya, he's murdered in those trades.
  • This past weekend, my daughter tried to purchase a new car and when she asked what her used 2007 TSX was worth, the dealer showed her "Black Book" pricing that was about $1,500.00 lower than Edmunds. What is this Black Book? and
    is it another way of trying to rip people off?
    Thanks :confuse:
  • He's so far down in the Audi...good grief!

    Would a dealer even make a deal like this, blending two negative equity trade-ins, into a new car. That would work out to something like carrying over $15,000 debt and adding it to a $30,000 new car loan, for a $45K total?

    Do dealers actually work deals like this?
  • boomchekboomchek Vancouver, BC, CanadaPosts: 5,100
    We'll work it as long as the bank approves, the customer says yes, and we make some money.

    2007 BMW 328i Sports Pkg, 1993 Honda Accord EXR (my 33rd car).

  • isellhondasisellhondas Issaquah WashingtonPosts: 17,349
    You gave him good advise. These people are hopelessly buried beyond belief.

    And a 2001 Audi? Just wait until this troubleprone car starts killing them in repair bills.

    Oh and a house about to foreclose?

    Nevermind what I was about to say!
  • I checked in with you guys to see if I was reading it all straight. It sounded very foolish to me but of course I don't want to depress the poor people. But I didn't see any hope. I can't imagine what that new car loan would look like. Seems like it would be brutal.
  • About 6 months ago if they're credit was over 700, a bank would buy this deal. If his credit is in the mid 6's and hers is even worse, there's no way a bank will approve this loan. Banks are really tightening up now with advances, especially with mid-low level credit applicants. My advice, if they have gap....set them BOTH on fire! Juuuuuust kidding! The Dow just dropped over 700 pts, things are gonna be hell in the lending world for a bit.
  • boomchekboomchek Vancouver, BC, CanadaPosts: 5,100
    I noticed that our lenders are more stringent nowadays both on prime and sub prime deals.

    Everyone is looking to minimize their losses.

    2007 BMW 328i Sports Pkg, 1993 Honda Accord EXR (my 33rd car).

  • isellhondasisellhondas Issaquah WashingtonPosts: 17,349
    For making a lot of those loans in the first place!
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