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Got a Quick Question for a Car Dealer?

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  • snakeweaselsnakeweasel a Certified Edmunds Poster.Posts: 11,727
    Although, how desirable is the car if its been sitting for that long?

    If its desirable for you then its desirable regardless of how long it's been sitting there.

    What I would be worried about is the ones that have been sitting there that long with a hugh discount.

    The sign said "No shoes, no shirt, no service", it didn't say anything about no pants.

  • boomchekboomchek Vancouver, BC, CanadaPosts: 5,108
    It has been exposed to a long hot summer. Is this a long time for a new car? Should I be concerned about potential problems with a new vehicle that has been sitting around for that long?

    Many cars sit in inventories for that long or even longer. I wouldn't worry about it.
    The fact that it has been "exposed to a hot summer" is not different than if someone owned it and parked it outside for the whole summer. It's not made out of chocolate and it won't melt.

    The cars in dealers' inventories get moved around routinely anyways, and some get test driven. Plus it still has full warranty so should any of the gaskets or seals fail (chances are they won't), then you're covered.

    2007 BMW 328i Sports Pkg, 1993 Honda Accord EXR (my 33rd car).

  • explorerx4explorerx4 Central CTPosts: 9,699
    i bought a car in march of this year that was manufactured in dec of 06.
    so far, after 7 months, the only things i noticed that suffered are that some trim on the trunk does not seem to be attached a tightly as it should, and the dash was kind of dried out. i have treated the dash enough that it doesn't look as dull anymore.
    the closest dealer had 5 of the same exact car on their lot. ok, one had a spoiler.
    when it got down to 3 after many months, and the 08's in local inventory were all optioned up enough to be about 3k more msrp, i decided to see if i could make a deal on an early '07.
    i also have a 17 year old car, so the age thing doesn't worry me too much.
  • The last truck I bought (Last month) had a build date of 8/07. Its a 2008 model.

    Desirable?
    Put the right price on it.
    Its desirable.
  • chuck1chuck1 Posts: 1,405
    It is my understanding the lack of mpg figures is based on the weight of the vehicle and nothing else by EPA standards. If a vehicle is over a certain weight it is exempt from the mpg figures. Also, isn't the pollution standards different for them as well?

    I mean c'mon-if something weighs three tons do you need a sticker to tell you that you are going to get horrible mileage?
  • snakeweaselsnakeweasel a Certified Edmunds Poster.Posts: 11,727
    Desirable?
    Put the right price on it.
    Its desirable.


    I don't know about that. Many years ago the wife and I were looking for a new car and were considering a SUV and we ended up on the lot of a Honda dealer. The salesman told me he could get me a wonderful deal on a CR-V and took me to the back lot. There in all its glory was the most hedious looking thing on wheels. This thing was totally pimped out with ground effect lighting, a fuzzy dashboard, a wing on the back and a paint job that was unbelievable. I asked the salesman about the history of the car and all he knew was that they took it in as a dealer trade sight unseen, And yes it was brand new.

    Trust me when I say there was no "right" price on that car. IIRC his first offer was something like 25% off MSRP to which I replied "Are you going to give me that to take it off your hands?"

    The sign said "No shoes, no shirt, no service", it didn't say anything about no pants.

  • fandiguyfandiguy Posts: 101
    The build date isn't an indicator of how long the car's been on the lot, sometimes they can sit for months after being built waiting to be sent to dealerships. Anyway, if you bought an older unit and got a good deal, that's great for you. The warranty starts from the purchase date, so even if it had a few bugs you'd be covered.
  • greanpea68greanpea68 Posts: 1,996
    We are coming to the end of the year, the motor co's are out of cash and they realize that they just can't buy enough business to make it worthwhile.


    Good point VMAX,

    I have to agree :shades: .... Something I was thinking about today, especially in a challenging "financing industry"... I think we should be able to hold more gross on the front end because it is going to be harder to get the financing. In my experience in the last couple of years most of the money made sales was made on the back end of the vehicle. It now makes more sense to me from a business stand point to make up the difference on the front end.....

    Just a thought after I got my large turbo ice coffee. Maybe it was the caffeine but if all dealers could get on board it would be a positive thing for salesman :shades:

    GP
  • greanpea68greanpea68 Posts: 1,996
    I read a lot on these board of how consumers can beat a dealer. This was another thought after my turbo ice coffee. It appears that everyone want less than invoice and more than auction value for their trade in.

    Well I can understand that... Everyone wants the best for them selves. But lets just say that continues to happen right now. If you are buying from a dealership there must be something you see as value in the dealership. Whether it is close to your home for service, the salesman will assist you in your service making sure you get to work or home after you drop pff your vehicle. I could go on forever.

    My point is if consumers keep beating dealerships. The dealership won't be able to survive. It won't be able to pay the bills ( very expensive running a dealership) It will have to cut back on pay plans ( this is happening every where in the country) But more importantly it won't be able to afford good help. And that I think is very inmportant. Now these dealers that you bought from won't have knowledgable sales people for when you have questions down the road. They won't be able to hire experienced trained mechanics. And worse case scenario that dealership you bought from may have to close it doors and now you have to travel further for your maimtanace.

    Just a few thoughts.... I am not stating that people should be taken advantage of but at lease offer $1000 over invoice.

    Think of it like this.... I always here people say I want you to make some profit (and when you buy a $20k,$30, $40k vehcile you think well I am spending that much they must be getting paid very well.

    Well when consumers grind down to invoice or less chance are the sales person is probably going to make $100 or less.... On average lets say a salesperson does 15 vehicles a month, all at a mini commision $100... that would be $1500 per month
    That would be $375 per week before taxes and benefits.... Now on average sales people work 60 hours a week. Not much to live on. I know this is not the consumers problem ;) But just shedding some light on the issue. We talk a lot about how here how the same sales person who sold the their orginal vehicle is gone with in 6 months... Well now mybe you can understand.

    OK Rant over and thanks for reading and not scrolling by :surprise:

    GP
  • volvomaxvolvomax Posts: 5,274
    The one silver lining for us in the biz is that when this is over, there will be fewer dealers. That means less competition and higher grosses.
    Also, there will be fewer incentives so less monkey business w/ pricing.

    You just have to hope your store survives. ;)
  • volvomaxvolvomax Posts: 5,274
    Pollution and safety standards are different on trucks.
    The mileage declaration may be an EPA issue.
    However, trucks were exempt form Monroney laws for a long time.
  • fandiguyfandiguy Posts: 101
    GREENPEA-Customers could care less if we make any $$, but god forbid you show the same feeling in return. You must not see/hear much of what goes on with the sales manager or f&i managers. Profit is still being held on the front and back, even during all these special sales.

    If you're good at what you do and you're dealership is honest, you'll survive. Things have been bad before, and this'll be all but a memory in about a year. The credit situation will just keep the people who shouldn't be buying anyway out of the market, no biggie. The cash buyers and good credit buyers won't be affected by too many changes. Unfortunately, all of us "in the biz" will probably have to put up with more arrogant customers who think they have us by the b@lls becuase of everything thats going on.
  • boomchekboomchek Vancouver, BC, CanadaPosts: 5,108
    Good point greenpea.

    I think to some consumers (like the knowledgeable ones here at Edmunds) the quality salesperson does not make a difference, as they pretty much know what they want, know a thing or two about cars, and know how much they want to pay for them. They don't need a sales consultant advising them what fits their budget and lifestyle. But I believe these kinds of customers represent a small slice of the market (10%-20%?).

    The quality of sales staff overall will deteriorate at the same pace as their pay plans. As my old manager used to say "You pay peantus, you'll get monkeys"

    We see this with almost all consumer products nowadays. Everyone wants more for less. More quantity, more features, more stuff, even if the difference in quality is not that noticeable. Hence you have manufacturers of consumer goods cutting back on quality, producing cheap quality electronics, appliances, toys, and selling them at a lower price than the next guy. Notice how most Japanese electronics (or cars) are not made in Japan anymore?

    People still buy it all up because it's more stuff for less money, until we hit that point were sub par quality and service is so obvious that we remind ourselves how "they don't make them like they used to" or "customer service is not what it used to be".

    Well we got to that point by voting for lower quality, and lousier service with our consumer dollars. Nothing more, nothing less. We all wanted more content for less and although we did get more, something had to give at the back end, whether it's quality, research, longevity of a product, customer service (let's replace our call centre staff with an automated talking computer to answer question, so we can save $XXXXXX, or let's cut back on training, and hire these newbies foe less).

    Basically you get what you pay for, and if Joe and Jane Carbuyers vote with their dollars that a super low price is more important to them than a knowledgeable sales person, then we might just see the AutoWalmarts pop up soon. :lemon:

    2007 BMW 328i Sports Pkg, 1993 Honda Accord EXR (my 33rd car).

  • jipsterjipster Posts: 5,345
    Hey greenpea, the title of your post is, "Quick questioin from a salesman?" ... I think you forgot your question? :)
  • volvomaxvolvomax Posts: 5,274
    Good point.
    The same people decrying the loss of American jobs to overseas are the ones who shop at Walmart. We have done this to ourselves.
  • greanpea68greanpea68 Posts: 1,996
    I think you forgot your question?

    LOL...

    Right???

    I can't remember what my actual question was but... I think I was trying to state a point. Point being with all this competition some dealers will fall and some will stand. But with less competeition I believe buyers will be paying more in the end. Everything goes through cycles. Right now I would say the auto business is in the down cycle.... along with everything else :lemon: The good news is there is only one way to go and that is up. Now I don't believe the car market has bottomed out yet but I believe the end is near.

    Now I am not college educated or anything, just street smarts ;) And common sense helps too.

    Thanks for replying.

    GP
  • greanpea68greanpea68 Posts: 1,996
    On a side note... I am not sure if the financial bill passed today is the right one. Yes I know it benefits the auto business.... But I believe it is just a band aid. It is amazing to me that some people take 6 months to decide to spend $30,000.....

    I may be wrong but it appears that congress made a decision basically in two weeks to $700 billion plus :sick:

    I have to say it is bogus and the only things I hear that have changed is some Reps. got "sweetners" for their people to sway their vote????? I guess Barney Frank was right when he asked "who are these people who didn't vote?"... "I'll go tell them nice things to change their vote" :lemon:

    It appears to me that everything packed together in one vote. I think it should have been one thing at a time.

    Concerned in Boston
    GP
  • tidestertidester Posts: 10,110
    That may be better suited to the new Buying a Car During the Credit Crunch discussion.

    tidester, host
    SUVs and Smart Shopper
  • oldfarmer50oldfarmer50 Posts: 6,492
    "...If you are buying from the dealership there must be something you see as value in the dealership..."

    Actually I do see value in buying from a new car dealership. All my used cars have been purchased from new car stores. They tend to have the lower milage units and I believe they have some sort of reputation to maintain. Therefore, I'd like to think that I'm going to get a better car there than at some BHPH lot that may be gone tomorrow.

    I did overpay a little on my last new car because I was thinking just what you said about the possibility of the dealership going bye-bye and having to search for service. That may have been a dumb fiscal move on my part but I have carried the curse of empathy most of my life. :cry:

    2009 PT Cruiser, 2008 Eclipse, 1995 Mark VIII, 1988 GMC Van

  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 44,883
    You cannot say whether you overpaid or your neighbor "got a good deal" on a used car until both of you have driven them for a while.

    I paid OVER RETAIL for a recon'd Subaru but you know I've had to put ZERO into it.

    MODERATOR

  • greanpea68greanpea68 Posts: 1,996
    I did overpay a little on my last new car because I was thinking just what you said about the possibility of the dealership going bye-bye and having to search for service. That may have been a dumb fiscal move on my part but I have carried the curse of empathy most of my life.

    I submitted this to congress and they told me they would give you tax credit of $175 this year... That was the only way I would vote aye ;)

    GP
  • ghautoghauto Posts: 5
    A good deal is in the perception of the customer, was the transaction easy and hassle free? Did you feel like the people at the dealership cared about your business? If you left happy then you should stay happy, don't analyze the transaction too much, thats why I got divorced!
  • We've been *trying* to buy a used '05 Honda Pilot for about a week now. The dealer seems to be stalling, and I can't figure this out.

    We went Tuesday (after having an overnight test drive) and said we wanted the vehicle. We put down $100 earnest money (or whatever it's called) and left our financing papers there at the dealership. (We brought in our own financing. Don't ask me why my better half left our papers there.) As far as I understood, they said they had to verify our financing, run our credit, and a few repairs needed to be made. I also asked for a list of the work they had done on the car since they acquired it.

    As of Thursday, we hadn't heard from them. When we called, the finance guy offered us financing they arranged, with a higher interest rate, which supposedly we would want because it would be "faster." We declined, and said we'd be using our own financing -- you know, the stuff we left there Tuesday? He said he had to verify the LTV Ratio and get that approved. Meanwhile, the salesman said they didn't do the fixes because they were waiting on the loan stuff and he didn't know how long it would take to get the parts. He said it could take WEEKS to get the funds from our loan company, and he thought we'd be okay with waiting. When I told him a) we hadn't signed the paperwork yet, so that's not what we were waiting for anyway and b) the loan company said once we signed, funds would be deposited in 24-48. Then he feigned ignorance and said that was the finance guy's problem, who was conveniently out of the office.

    Fast forward to Saturday, we call finance again, what is going on, he hasn't done the LTV yet. He'll do it and call us. Which he finally did today to tell us how much our financing would pay and what we'd need to pay ourselves. And of course, the work it needs hasn't been done yet.

    Is this acceptable? It seems like they've just been stalling, since from Tuesday-Saturday, they've done essentially nothing but sit on our money and our paperwork. I want to walk, my husband doesn't. I don't think it bodes well for the rest of the purchase or any future interaction we may have to have with them. And I'm not happy that it seems like my time has been wasted and they can't explain it in a way that makes any sense.

    Opinions? :mad:
  • boomchekboomchek Vancouver, BC, CanadaPosts: 5,108
    Is this a Honda dealer, or a used car lot?

    What kind of repairs are needed to be done on the vehicle?

    2007 BMW 328i Sports Pkg, 1993 Honda Accord EXR (my 33rd car).

  • It's a Toyota dealer that also sells used cars. (We were originally looking at Highlanders.)

    The main repair were the struts on the tailgate, which don't work at all. (If you open the tailgate and let go, the full weight of the tailgate just comes crashing back down.)
  • lemmerlemmer Posts: 2,676
    I'm not a dealer, but have you had this vehicle checked out very carefully? The struts on my '05 Pilot are as strong as the day we bought it new.
  • All we've done is the test drive, and checked the car's VIN number on the AutoCheck, and on Honda's Ownerlink. We are planning -- if we can get the car again -- to take it to our mechanic for an inspection.
  • madmanmoomadmanmoo Posts: 2,039
    I seriously doubt it is about the repairs. It is about your "draft" payment. Let's say Capitol One is loaning you this money. They have a "draft" for you to be able to fill out to whichever dealer you want. However, they are not funds. CapOne may typically put the money into the dealer's account within 24-48 hours, but they also have a clause where the money can be taken back if for any reason you don't fulfill all your obligations. I.e. anything goes wrong with transaction, wrong address, wrong income, insurance, titling problems, etc.

    The dealer has no assurances that the money won't bounce back until roughly 10 days have passed. They are protecting their interests and making sure that they get all the money and keep it.

    That's my take on the whole matter. I don't think the repairs are a big problem at all. It's your money that is holding things up. Financing with the dealership may raise your payment a little, but it is MUCH simpler than using one of these "draft" checks.

    Hope that helps.
  • Ok, that I can understand, but ... we haven't signed our draft yet. So all of this waffling around is tacking ADDITIONAL time onto however long they actually DO need to make sure the funds come in. So why a delay now? Why would they take a week *just* to request approval of the LTV from the lender?

    For my part, I don't want to officially sign for the vehicle until I know if/when the strut repair will be done, and until I got the papers detailing what was done to recondition the vehicle. (I just got that today, finally.)

    (Financing with the dealer wouldn't raise our payment a little. It would lower the payment, but double the term, and the interest rate was higher, resulting in thousands of dollars of extra charges. Simpler for someone, maybe, but not in our best interest, is it?)
  • greanpea68greanpea68 Posts: 1,996
    Is this acceptable? It seems like they've just been stalling,

    Just my 2 cents...

    When you say you are doing your own Financing, from the description it sounds like you are financing through Capitol One :sick: .... from experience they are a pain to work with from a dealers point of veiw and it is never as easy as it seems :lemon: Cap One says it will be there in 24 hours but it will be 24 hours when Cap one is ready...

    Any how getting back to your question about them not working on the vehicle... Well I can understand that to a degree but they should have been more up front... Practice here at my store on used vehicles is sometimes we don't perform the work until they are bought. From your story you haven't paid cash for the vehicle or signed up for financing through said dealership. so tha may be the reason they haven't performed the work yet. I would secure financing and give the dealership proof (maybe a deposit af a $1000 or more) that you are buying the vehicle and tell them to start the repairs it needs. So to me it doesn't sound like they are trying to ruin your day, believe me they want to sell the vehicle ;) Just hang in there and good luck

    GP
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