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2010 Mazda3

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  • I am so glad you posted this thread. My 2010 Mazda3 had premature clutch failure at 36,000 miles which starting as a slipping clutch and failed completely after two days before I got it to the shop. I am the sole owner and driver with 35 years experience driving manuals with no failures. I drove two cars from new to well over 100k so this garbage from Mazda about normal wear and tear is infuriating.

    thanks for providing some guidance - get in touch with the district manager is my lesson.
  • nealmnealm Posts: 41
    I am sorry for the long delay on my update... but here is the outcome:
    The district manager got involved and from our first conversation began doubting the accuracy of the dealer service dept's diagnosis. Specific questions about the symptoms revealed that other than the grind/ double shift that I had reported, no other typical symptoms of clutch wear had occurred... nor had I been able to replicate the noise myself since having the car returned to me being told that the dealership was finding problems in all shift points, not just the 1st to 2nd that I had reported as irregular in frequency. After talking with the tech who diaged, he asked me to take him on a drive so he could point out to me what he heard. I put the car through the paces running it through the gears up and down with quick accurate shifts to show him and the DM how capable I was in using the clutch. No sound/grinds, clean shifts. Tech acted surprised. I implied in response that he or the service writer were looking to "take me" for a new clutch. The district manager then drove it. He declared it fine. I pointed out that had I not gotten him involved, I would have been out $1200 and that the service dept gave that figure as the one that included the district manager's initial offer of a factory price clutch(when I first complained) without mentioning what the DM had shared with me privately... that he had also authorized giving me the factory service rate. Lots of embarassed faces when I added that if he had stolen the $1200 by burglary, it would be a felony. Given a family crisis I'm dealing with that played a role in the delay of this update, I have not followed up with NYS Consumer Affairs. The district manager considers this a settled case, but the dealership has taken no responsibility... just an embarrassed apology and the service writer Mike, treated me with cold distain in closing out the paperwork, I suppose offended by my felony comment. Now that I have time I intend to let the dealer know how I feel and will follow up with consumer agencies if I don't get appropriate follow up. Thank you all for your feedback.
    PS Still get that little grab going first to second... rare, but on certain quick shifts or shifting while riding over rough road... otherwise perfect.
  • Just got through replacing my clutch @ transmission shop. 2011 Mazda 3 hatch with 21,000 mile.
    Filed claim with Mazda, reponse is below. Tried to get DM and Zone manager's contact info, but local dealer which is owned by Terry Taylor group out of West Palm would not give out. I'm done with Mazda, trading car on last day of month/quarter for a Subaru AUTOMATIC. I'm done with manuals. Mazda ought to put in their 3 year 36 month warranty, Manual transmissions only covered for 12 months, 12,000 miles. I could go on and on, drop fbombs etc. I will file a claim with NTSB and US Consumer affairs.

    Dear Mr. xxxx
    Thank you for contacting Mazda.
    I would like to apologize for the issue that you have been experiencing with your 2011 Mazda3. Rest assured, we have documented your comments regarding your experience in our corporate record. We continuously evaluate these records as part of our ongoing commitment to provide only the highest quality products and services to you.

    Information pertaining to parts that are not covered under the New Vehicle Limited Warranty for your 2011 Mazda3 can be found on page 15 in your vehicle’s Warranty Information Booklet under the heading Maintenance is at Owner’s Expense. It states that normal maintenance services such as cleaning and polishing, lubrication, and replenishment or replacement of oil, fluid, coolant, worn wiper blades, filters, worn brake and clutch linings, spark plugs, fuses, keyless transmitter batteries etc. are not covered under your vehicle’s New Vehicle Limited Warranty. Unfortunately there is no assistance that can be provided towards this repair.

    Once again I would like to apologize for any inconvenience this may have caused you. If you have any further questions, please do not hesitate to give me a call at the number below and reference the file #143xxxxxxx.

    Best Regards,

    Jose
    Customer Assistance Representative
    Mazda North American Operations
    (800) 222-5500, X1180
  • Just got through replacing my clutch @ transmission shop. 2011 Mazda 3 hatch with 21,000 mile.
    Filed claim with Mazda, reponse is below. Tried to get DM and Zone manager's contact info, but local dealer which is owned by Terry Taylor group out of West Palm would not give out. I'm done with Mazda, trading car on last day of month/quarter for a Subaru AUTOMATIC. I'm done with manuals. Mazda ought to put in their 3 year 36 month warranty, Manual transmissions only covered for 12 months, 12,000 miles. I could go on and on, drop fbombs etc. I will file a claim with NTSB and US Consumer affairs.
  • nealmnealm Posts: 41
    Sooner, I would not accept that outcome. Despite their 12/12 warrantee, there is an argument, a solid one, that their warrantee does not meet the requirements of general merchantability law. No clutch goes at 21k without some kind of driver abuse... what is it that they are claiming you did to cause this? If they can't show how driver/owner caused such utterly premature damage, you have a case... with plenty of case support available. I'd contact a lawyer.
  • autonomousautonomous Posts: 1,769
    edited September 2012
    intend to let the dealer know how I feel and will follow up with consumer agencies if I don't get appropriate follow up.
    After putting you through the wringer the dealership offered you a somewhat confused verbal apology. I would mention to the management of the dealership the amount of your time that was expended (wasted) and the type of treatment (i.e. disdainful) to which you were subjected in this case. At minimum, the dealership should send you a written apology with a token offering (e.g. free oil change). A good dealership would go farther. It is understandable that mistakes can happen, but your case illustrates that in a service industry customer care is paramount. If the customer feels "taken" or is treated with "disdain" what do the service providers expect?

    Finally, do you an alternative (i.e another Mazda dealership)?

    Enlightening! Thanks for sharing your experience with the various representatives. It seems that
  • I have a Mazda 3, manual, 30,000km. Three weeks ago it failed to get into any of the gears. After few minutes pressing the clutch few times I was able to move the car. Took it to Mazda, it was OK for the test drive. THey haven't done aything. The issue got cleared and for three weeks it was fine.
    Same issue showed up yesterday. Sometimes I will not be able to throw it in any gear and after pressing the clutch two times it will hardly get into gears. Sometimes it will drive with no problem. The issue is intermittent.
    I have two more weeks and the car has three years and gets out of warranty. Mazda wants to replicate the issue which is hard as it's intermittent.

    If it's the clutch, the dealer will say it's wear and tear and it's my fault. I'm driving standard cars since 25 years ago and in none of my old cars I had to change the clutch. Especially at this mileage.

    Any advice?

    DC
  • nealmnealm Posts: 41
    I can only say that this nonsense that experienced drivers of manual trans miraculously forget how to properly clutch in their new Mazdas can be countered with your knowledge of general merchantabilty law (in the US)... clutches are reasonably expected to perform far beyond Mazda's warrantee thus negating that warrantee argument. My Mazda regional manager as much as acknowledged that. That my shift from first to second grind remainder wildly intermittant, and didn't really impact driveability, allowed me to wait on my issue knowing that it had been documented for the purposes of a bigger trans problem in my future.
    Now, enter Hurricane Sandy to my beloved little city of Long Beach NY and problem solved... my Mazda was totalled by the ocean! Got $17, 800 for the '11 3s hatch with 43K miles.
    I now own a brand new '12 3sGT hatch b/c other than this issue, I did love the car and couldn't think of anything else that combined function with ZOOM ZOOM (the Skyactiv I drove lacked torque/guts)... From the same dealer Autonomous... after finding out that the service writer who tried to screw me for the new clutch was fired (not sure if that related to his handling of my case). Unfortunately in the NY Metro area there are not a lot of Mazda dealerships and none are known for outstanding customer care.
    I was lucky enough to access two new cars, the Mazda and a '12 Honda Fit for my wife early on in this Hurricane catastrophe... cars are flying out of dealerships as over 100000 cars have been TOTALLED by salt water in this area and some 25000 brand new waiting to be delivered to dealer vehicles were destroyed at the NJ ports. Adding insult to our woes, I had to replace a 250 mile tire for sidewall puncture already... hurricane rip out debris is falling out of trucks as the challenge to remove it continues.
    So, while I see you state your mileage in KM, maybe general merchantability arguments carry weight in your jurisdiction. GOOD LUCK.
  • mbfloydmbfloyd Posts: 1
    My 2010 Mazda 3 Hatchback has 2 issues.

    1. Every so often when I shift rough or almost stall, the honk will softly honk.
    What could be causing this?

    2. After drivign for about 20 minutes the stereo speakers will pop and the audio will sound like the CD is skipping, even if I'm listening to teh radio.

    Any help would be helpful.
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