Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





2009 Hyundai Genesis Initial Quality and Issues

2

Comments

  • rjj718rjj718 Posts: 5
    I would be really interested in how they fixed it -- do you know, or could you ask? That $5,000 bill is pretty astounding, but at they fixed it. Hyundai is STILL working on my vehicle. An engineer from the manufacturer flew in today. Everybody is stumped. Maybe they should call a Mercedes tech in!
  • I leased a 2009 Genesis Sedan (V 8 with techno package) a week ago yesterday. Today (with less than 500 miles on the vehicle) I was driving it down Alligator Alley in Fla, two hours from home, in the middle of an afternoon rainstorm. Suddenly, with no warning, things just went off -- lights, dashboard lights, windshield wipers, window controls, door lock controls, all air conditioning. It was raining so hard I couldn't see. If it had been dark, and without lights of any kind and no wipers, I would have been dead. The hazard lights wouldn't even work. It was a miracle that I made it (slowly and stressfully) to my exit, but the car totally died a mile from home and had to be pushed off the road. Has this happened to anyone? Does anybody have any idea what this could be? Perhaps I got a lemon. I sold a Mercedes to get into this car, and up to now I was very happy with it.

    The Genesis was recalled in Korea for exactly this problem. The ECM is faulty.

    There were hundreds of reports in Korea of Genesi dying at full speed on highways and secondary roads.

    If anyone here doubts what I'm saying, Google it.

    Also, that is really unbelievable that an axle on a new car, in this era, has to be replaced. I've not heard of axle failures on new cars in a long, long time.
  • If you have problems with your Hyundai of any kind, take it to the dealer ASAP. If he says cannot duplicate or operating within specs or as designed, ask for an appointment with the Hyundai District Parts and Service Manager.
    Then call Hyundai Customer Service call center and open a case. Record the case number, date of call and person to whom you spoke.
    Then take it to another dealer if you want while waiting on the DPSM to show up.
    If DPSM denies a problem, look in your owner's manuals for one titled Owner's Handbook Supplement with State Disclosure Notices, Consumer Assistance Process and Alternative Dispute Resolutions Program. Look for your state and do what it says.
    BTW, the DPSM may not tell you, but one of the first things he may do after saying no problem is go into the computer system and close your case. If he does, start a new one.
    If you go through the BBB Auto Line process, your case can be closed as "settled" if Hyundai agrees to inspect the car again, but then again says no problems. If that happens, call BBB immediately and they will re-open the case and continue on in the process.
    Good luck - you'll need it.
  • espo35espo35 Posts: 144
    You want a new car because an uncommon part on a newly-released vehicle (first model-year) made in Korea took longer than a day or two to come in??

    Man, it's not a toaster you bought at KMart; you just can't exchange it for another one!
  • espo35espo35 Posts: 144
    A faulty E.C.M wouldn't cause that.

    I'm sure it's fixed by now, but I bet it was a loose battery feed wire at the alternator.
  • My car is running great, but I was disappointed that I found, upon waxing my 9 day old car for the first time, that there was an area on trunk with multiple little spots where the primer was showing. These were clustered together in a pattern that suggested that the paint peeled off when the protective plastic was removed, in just one corner.


    Also, the hood lines up terribly with the right front fender, With an uneven gap, and differentiation in height.

    You know, I am always afraid of being a pain, but it seems to me that that alignment issue is not one I expected in the Genesis, and the paint issue one that I know did not occur because of me.

    But is it reasonable to complain? I will, just to document, but there is really nothing perfect in this world. (Oh, except my 1998 Lexus GS400 that always exceeded my expectations.)

    I'll report the response, but I am not optimistic.
  • poodog13poodog13 Posts: 320
    If you do report this, I'd suggest leaving out that you just waxed the vehicle. They may try to pin it on you for the type of wax you used.
  • bobadbobad Posts: 1,587
    Take that car to the dealer and get it fixed. They'll fix it. If not, report it to Hyundai.

    Don't even second guess yourself!
  • toyetoye Posts: 351
    They'll fix it, I had my trunk slightly unaligned and caused some slight damage to the paint on the bumper underneath. They had my Genesis overnight and gave me a loaner car. Next day it was finished and was fine>
  • Thanks,

    I'll show it to them tomorrow, I have appt. I'll report response.
  • toyetoye Posts: 351
    I didn't even think of it as a warrenty issue until I saw the same problem on another forum. It looked just like dirt on the paint but after trying to cleaning and buffing it out,The line wouldn't come out.
  • bocatripbocatrip Posts: 194
    edited May 2010
    This forum began in Ocbober of 2008 listing quite a few fairly significant defects and flaws in the 2009 Genesis. In other forums I have also noticed numerous issues from the notorious early suspension problems to mostly electronic flaws with the radio amplifiers, steering wheel tilt resetting, and a zillion TSBs covering different issues. This forum has been relatively quiet for the last 3 months. Are all the problems resolved or is there just a loss of interest here? I know that Hyundai is doing well selling these cars. I have been interested in purchasing a 2010 or 2011 V8 with Tech, but after reading so much bad press, I am waiting for a significant improvement in quality control or will be abandoning ship.
  • toyetoye Posts: 351
    For the most part the Genesis has been problem free except a few minor complaints here and there. They changed the suspension issue in the spring of 2009 and even less complaints for the 2010 model. I've had very problems with mine as the back camera malfunction and it turned out to be a loose wire as I shut the trunk harder than most. So far its been a joy to own!!!!!
  • bocatripbocatrip Posts: 194
    edited May 2010
    I've been noticing more complaints about the V8 over the V6. Even consumer reports gives the 2009 V6 above average reliability while giving the 2009 V8 average reliability. I'm going to assume the reason for this is that the V8 has even more standard options over the V6 which can give way to more electrical issues. Regardless, I'm hoping that 2010 shows a vast improvement.
  • I compare the ride on my Genesis to a previous VW Phaeton, and that comparison may be unfair, but I also compare the ride to a currently owned 2006 Passat, and the Passat has a BETTER marriage of compliance and cornering than the Genesis. No doubt. The Phaeton had a dream ride, but the cornering was not good because of it's weight.

    But I have had a 2010 Genesis V6 now for 3750 miles, and I truly believe the suspension has improved with time, suggesting some break in. Compliance is better. I have 18 inch wheels, and regretted that wheel decision for the first 1500 miles, but I am getting used to the ride, as well. On bad roads, the jitter is still unacceptable, and I really hope Hyundai gets around to matching the suspension of the mid range Passat. However, the Passat suspension/cornering compromises blows that of the Honda Accord away. That level of sophistication may be hard to match. Still, the Genesis grows on me with time. Have to remember that every vehicle has it's compromises. The Passat has unacceptable wind noise. Long rides become exhausting because of the drone. The 2T engine is really loud under aggressive acceleration. The tiring part of the Hyundai is the jitter on less than perfect roads.

    I couldn't stand the small back seat in a 5 series BMW. This weekend I carried 5 adults in my Genesis around, and everyone was very comfortable with back seat space. The BMW 5 series back seat is MUCH smaller than that of the Passat's, and doesn't corner better. Go ahead, I'm ready for the ridicule regarding that last comment, but I will stand by it.

    The engine smoothness of the Hyundai is fantastic. The silence of ride serene.

    I have another post written on Real World Gas mileage, too. The Hyundai has really improved its mileage with time.
  • bocatripbocatrip Posts: 194
    I'm going to assume that sooththetruth has the updated rear suspension. If you still experience the jittery ride on uneven pavement, there might still be room for complaints there. I thought the newer updated rear suspension resolved most issues with the unsettled ride.
  • I have experienced the tilt wheel reset issue and noticed that there is a slight pull to the right when cruising at highway speed. The biggest and most expensive issue for me is this; I took my 2009 v8+tech in this weekend for 4th oil change and what would be the 3rd tire rotation. At 14,522 miles, my right rear tire is bald, my left rear is at 1/32" and both front tires are at or just under 2/32", effectively worn out. Stock tire was dunlop (don't know which model) 235 50R18 V rated, from what I can tell. Called the dealer, and the service department shared a similar story of another owner. I went to Costco for prices, and when the technician took my make and model, he also said that he has already replaced tires on Genesis with similarly low miles. Anyone else have to spend $1000 for tires 9 months into ownership?
  • tjc78tjc78 JerseyPosts: 5,025
    There is another poster here on Edmunds who after IIRC 17K replaced the tires on his V8. I have the V6 with 17" wheels and have around 11K and they still look ok. The Dunlops are not great wearing tires and this appears pretty normal expecially on the V8s. I wonder if the V8 having the limited slip rear eats up the tires more than the V6?

    1999 Chevy S10 / 2004 Merc Grand Marquis / 2012 Buick LaCrosse

  • toyetoye Posts: 351
    9 months and 20k miles later I had to change mine.It's been a common issue with both V6 and V8
  • rjhillcbytwprjhillcbytwp Posts: 2
    edited May 2010
    After some negotiation with the dealership, I was able to get a bit of relief and had four new tires installed. They split (50%-50%) the cost of a new set of the original tires. It was still fairly pricey, but the savings was worth the trip. I suppose that it never hurts to ask.
  • I didn't look back, but I have not seen this in the 5 months I have followed this forum. there is nothing over the lens, and there is some image, just VERY DARK, and really a non discernible image
  • ergsumergsum Posts: 144
    From your description, are you sure you did not order the rear view camera as part of the Colonoscopy Package :P Sorry, I could not resist the set up.
  • are you sure you did not order the rear view camera as part of the Colonoscopy Package

    Wow, I may have checked that box by accident!

    Maybe this is a business opportunity.
  • So, I had lost the camera use after washing my car. I looked at the lens, wiped it off, looked to see if something was loose, and found nothing wrong. Yesterday I washed my car again, and the rear view camera worked.

    I don't know why this should be, but I suspect I have a loose connection, and will take it to dealer, and then report.
  • bman900bman900 Posts: 55
    There is a post on www.genesisowners.com

    "For 2011 Hyundai has reverted back to the 2009 suspension, because no one could tell the difference between 2009 and 2010, and they had a lot of 2009 components left over so they thought they would use them up. "

    Can anyone verify this? I am torn between purchasing a leftover 2010 and a new 2011. Some of the dealers have 2011s and from what I can see there are no major changes. I have read other posts claiming minor tweaks to the 2010 suspension, but no major architecture changes in the suspension. Need some input....
  • toyetoye Posts: 351
    Had same problem thought it was loose connection...took it in on a Tuesday Dealer had to order new camera gave me a loaner new Sonata for the rest of the week picked up my Genesis on Friday pm...worked fine ever since
  • tjc78tjc78 JerseyPosts: 5,025
    Can anyone verify this?

    I read that too and I think that it was a joke. The ride issue is a "hot" topic on that forum. I have a Genesis and don't want to try and sway you either way, but, all I can say is this: if you like a floaty type ride do not buy a Genesis. I came from a Toyota Avalon (06) and am very disappointed in the ride.

    1999 Chevy S10 / 2004 Merc Grand Marquis / 2012 Buick LaCrosse

  • I just test drove the bmw 5 series and audi q5 but finally leased a 2011 genesis 3.8..its truly amazing what this car is!! Its so luxurious- i thought much better than a audi q5 or a BMW 5 series.. ride is a bit on the firmer side but nothing obtrusive. Make sure u drive both 3.8 and 4.6 because their is a major difference in the steering control..

    In all a very solid car which delivers where it matters..Luxury does not mean spending money through the roof and I am glad their is a car company which think that way!!
  • toyetoye Posts: 351
    Congratuations on your new Genesis!
  • The suspension system is bad, very rough ride. Is there a fix for IT??Will Hyundai accept responsibility for fixing the problem??
2
Sign In or Register to comment.