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Chevrolet Traverse

124

Comments

  • maxxmdmaxxmd Posts: 17
    My Traverse problems are not over and GM has been non-communicative and no help!

    You will note that GM asked me to contact them on September 16th. I did so the next day via email. Mariah, the listed GM contact, was responsive and took all my info and said someone would call me by the end of the day Monday Sept 20th. Someone did call. That person simply verified what I had already written. That person called back later and said that my case was being escalated to a NE regional specialist and that I would hear from a new person soon.

    The GM specialist, Mr. X, called later that day. I advised him that my Traverse was back at the dealer again. He said that my vehicle would be evaluated and then "we will discuss compensation"...his words, not mine. I never mentioned compensation! I'm sure my conversation was recorded and that this is verifiable.

    My car was deemed ready by the dealer on Wed. Sept 23rd. Mr. X also called back and said that my car was ready and that if I needed anything else, that I should call him. I picked up my car Thursday afternoon September 24th.

    I drove the car for 2 weeks and the problems continued to get worse. I kept a detailed log. I called Mr X late afternoon Tuesday October 5th and left a message that I was having the same problem. No response.

    I called again Thursday afternoon October 7th and left another message. No response.

    I emailed my original GM contact, Mariah, and the dealer late on the afternoon of Thursday October 7th and included my detailed log of events for the past 2 weeks. To the dealer, I included a note about knowing of a local (laid off during the down sizing) GM engineer who's name I received through a friend. I also mentioned the dealerships head tech by name (I received that name through the ex-GM engineer).

    Friday October 8th, Mariah emailed back that my case would be re-opened and that I would hear back from someone by Monday. At 4:30, Mr X called and said that he would be in until 5 pm EST. I called back at 4:40 and left a message but did never hear back from him.

    Also on Friday October 8th, I called the dealer (who was yet to respond) at 1 pm and said that my problem was particularly bad the last 24 hours. I was advised to come right in. The dealer had me travel with the head tech who had hooked a computer up to monitor codes. The car threw codes signaling multiple cylinder failures entering the highway (see my old posts for descriptions of problems). I drove about 1/2 mile to get this reading. He also said he didn’t like some of the electrical feedback. He suggested he would pressure test the engine and suggested he would pursue an engine replacement since so many attempts were made to correct the problem. This is the 5th documented attempt but I have made numerous other complaints!

    I took my car in Monday October 13th to the dealer. A new GM contact called and said Mr X was out for the day but that he had left a note to call me. She said I would have to bring my vehicle to the dealer for evaluation. I explained that I was standing with the service writer at the dealership. I asked to have Mr X call me. She said that she would leave him a note.

    Tuesday October 14th, I called Mr X again and left a message that I wanted to speak with him. 48 hours later I have yet to hear from him. We have not spoken since September 23rd. Maybe he's in trouble for mentioning compensation? It seems that all GM is good for is to tell me to take my car to the dealer. I know that!

    My engine pressure tested OK on Tuesday. They are not pursuing an engine replacement. They are rebuilding a couple more cylinders (already done 2) and doing some other procedure. After 4 previous attempts and days off of work and borrowing family cars (I didn’t ask for a rental the first few times) I don’t have warm and fuzzy feeling. GM customer service has made it worse because they act like they want to help but they just add to the frustration.

    I talked with a potential Traverse owner Tuesday who saw my rental. I'm sure they will consider another vehicle. Covering 5 states as a sales rep calling on service business's who have 2-25 vehicles, being VP of my kids 2000+ HS Booster Club and being Block Captain of my local Citizens Assoc, I have lots of chances to share my story. I may look into magnetic signs too as I know a good sign guy.
  • jpfjpf Posts: 496
    I think it's time to contact a lawyer.
  • colt_herocolt_hero Posts: 104
    Your problems sound relatively simple to correct (steering wheel noise and engine bucking). I think I'd get as far away from that dealership as possible because even though they're being "nice", they either don't know what they're doing or they're just billing the manufacturer for profit (at your inconvenience).

    The steering noise is troubling to me because I have what might be the same issue with my '02 Impala. If it's the same problem, that means that "NEW" GM is still making the same mistakes as "OLD" GM. With my Impala, the steering wheel has a notchy or clicky feeling to it as I turn it in one direction (I don't THINK it does it in both directions). Anyway, I KNOW what the problem is - it's the short half shaft (which goes through the firewall) connecting the steering column to the rack. It needs to be removed and re-greased (or better - replaced). GM knows about this problem. Some people claim they have simply peeled back the rubber boot and sprayed grease (a certain type) into it to eliminate the problem (at least temporarily). Others have said they've had the half shaft removed and re-greased only to have the clickiness return. I can tell you I've done NOTHING with my Impala and it hasn't gotten any better or worse over several years time now. I keep saying I'm going to yank it out and fix it, but I just haven't gotten around to it.

    As for the "bucking" problem, you'd think they'd be able to fix that VERY EASILY with the equipment at their disposal. Can't they hook the engine up with the car on a dynometer (rollers), or is that too high-tech for a dealer service station? Tearing engines apart or replacing them is a solution I'd expect to hear from someone who had absolutely no clue what the problem might be! There's NO WAY your vehicle is THAT FAR away from running properly. I would look very closely at fuel delivery on demand. You said the bucking happens when you suddenly demand more fuel. Is it fuel pressure? is it an injector? is it slow reaction by whatever detects this increased demand?

    C'mon, this is automotive repair 101. The people servicing your vehicle are not very good at what they do. Make sure you speak to the MASTER MECHANIC at the dealership, and make sure HE (or SHE) does the work on your vehicle. You might find out there IS no master mechanic because he quit for a better position elsewhere (leaving all the inexperienced junior mechanics in his wake). And I wouldn't bother with the Service Manager any more than I had to, either. He's just an administrator who probaby has never even changed his own oil before...
  • berriberri Posts: 4,159
    And I wouldn't bother with the Service Manager any more than I had to, either. He's just an administrator who probably has never even changed his own oil before...

    Many also work on at least partial commission like salesmen, so they are motivated more in trying to upcharge everything they can than in getting your car fixed. Face it, service and used cars is where dealers are now making most of their profit.
  • colt_herocolt_hero Posts: 104
    Absolutely right! And it surprises me that, with all the rampant incompetence or outright crookedness at these dealerships, the manufacturers aren't scrutinizing the service centers of these dealerships more. I wish the manufacturers would take over the servicing of their vehicles. Dealerships, to me, are just middlemen who are bleeding both the manufacturers and car-buying public for profit. It's disgusting - but hardly surprising in our society. The crooks and cheats will always gravitate to wherever larger sums of money are routinely exchanged...
  • maxxmdmaxxmd Posts: 17
    Traverse update: This will be hard to believe but it’s true.

    I picked up my Traverse at about 5:30 pm EST on Thursday Oct 14th after all the plugs and coils were replaced. The info light was on and the tire pressure on the right front was at 20 psf. I pointed this out to the driver. He drove back around and filled the tire.

    Friday morning the tire was back down at 24 psf. I returned to the dealer and had a self-tapping screw removed and the tire plugged.

    Yesterday, Saturday, I drove 50 miles to Baltimore for an event. The Traverse drove fine. After the event, while in downtown Baltimore, the check engine light came on. It remained on for the trip home. I turned the car off and on upon my return and the light was still on.

    Today I have had two short trips. The check engine light is still on. Tomorrow I will return to the dealer.
  • berriberri Posts: 4,159
    "Dealerships, to me, are just middlemen who are bleeding both the manufacturers and car-buying public for profit"

    Cash for Clunkers was really about dealers and they were the real beneficiaries. Dealers have a very powerful lobbying influence.
  • colt_herocolt_hero Posts: 104
    But no mention of the original problem(s) recurring.

    Surprised they plugged the tire. I've plugged tires numerous times over the years without incident, but about 5-7 years ago garages started refusing to do it. I think they all remove the tire now and patch it from the inside.

    You might want to buy yourself one of those OBD-II code readers so you can check the CHECK ENGINE codes yourself (and have some idea as to what your problem may be). I bought mine back in 2000 for $150 (Actron), but I think you can buy them today for as little as $50 (maybe even less). Even Wal-Mart sells them, I think...
  • colt_herocolt_hero Posts: 104
    I think you're right about that. Cash for Clunkers was a serious racket. Nothing new in this country. One racket after another.
  • I share your frustration. Your story sounds a lot like mine. I delt with the general customer service, then was transfered to a district specialist. Then asked for a new one because he would not return my phone calls. Got a new one (never talked to her either) then was transfered to the business specialist, who also avoided my call for about three weeks. The entire process lasted from July until the end of October (last week). Keep records. Like the post above said get help.
  • My 2010 Traverse is one year old this month. The check engine light came on this weekend and I took the Traverse into the dealership on Monday a.m. I phoned to see what the issue was and was told that it was the TIMING CHAINS and it meant pulling the engine and they would have it for the remainder of the week. Has anyone else had this issue? I just now have 13,000 miles on my car and am sick at learning this news. The Traverse still looks as if it rolled off the dealership showroom. Also the steering wheel is making a whinny noise but not like power steering issue. Appreciate the help and answers.
  • maxxmdmaxxmd Posts: 17
    I dont know anything about the timing chains and a check engine light but I know there is a service bulletin on the timing chains. I had mine replaced if you read back through my posts.
    I've also had the steering wheel noise issue. According to my service tickets, I have had the steering wheel replaced in April 2009. I had the "steering rack" replaced in Nov. 2009 after the noise came back. I had the "steering gear" replaced in Aug. 2010. The noise returned on Nov 18th and I will take it in again this week.

    Good luck.
  • Thank you for your reply. How do I find the "service bulletins" that have been issued regarding the timing chains? What is you final outcome on your Traverse. I was sick after reading your threads regarding your Traverse and hope you get results from GM if not the dealer. It is totally beyond ridiculous! Thanks again.
  • I have a noise in my steer column it sounds like. When you turn back and forth (with the radio off) you can hear it whining or something. is that what yours was doing as well? Mine is a 2010 LTZ
  • maxxmdmaxxmd Posts: 17
    That is the same noise. The dealer described it once as corduroy pants rubbing together.

    Not sure where to find the service bulletins on timing chains. I would Google it.
  • steverstever YooperlandPosts: 40,157
    The Edmunds Maintenance Guide has TSB info, but you'll have to get full text from the dealer unless someone has posted them online somewhere.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • nekwebnekweb Posts: 1
    Today will mark the 3rd time since Sept. 24. my traverse has been inoperable. The first two times it was the timing chains and this time seems like the same. My wife, myself and 4 children were traveling about 75mph when without warning the engine shutdown and check engine light popped. The last 2 X'S it has run but stumbling and sputtering. This time dead nuts, it didn't re-fire untill about 1/2 hour later, but my attempts to blow up the motor failed after it stalled 10 seconds later. Same issue as before except stranded this time. It sucks that three timing chains have already streatched on me two other times and now i get that damn silverado loaner that barely fits us for a third week. A new engine is in our future, either from Chevy or someone else....
  • dmathews3dmathews3 Posts: 1,739
    Sounds like something is causing this problem and the dealer needs to investigate, replace whatever comes in contact with the chains. Sounds like all they did was throw on a new chain. I'd also call corp. and get them involved and I would want to know just what their plans are BEFORE they do any work as if they say all they are replacing is the chain then this just doesn't get it. If they insist on just the chain tell them you will put signs in all the windows of the Traverse telling everyone who can read what a shoddy dealer they are. One time a Chevy dealer screwed up my radio(aftermarket, shorted it out) and they wanted to send it in to be fixed. I said no as this could take a month on a brand new truck a week old. They refused to replace with new one so I went home and made a picket sign and it didn't take me 10 min. of walking in front of the dealer before the sales manager was out there with a check. :shades:
  • sailor23sailor23 Posts: 2
    edited October 2011
    My 2011 Traverse only a few months old began to have a Steering Wheel Whine, not Squeek... but Whine. Local Tech fixed it. Said they often come with insufficient fluid, which can cause an air pocket. He power vacuumed the air pocket out, and voila! No more whine.
  • My 2011 Traverse has frequent Rotten Egg smell when the AC Fresh Air vent is open and coming to a stop. Shops keep telling me they don't have any Tech Bulletins on this... But some independent research tells me its probably a bad Catalytic Converter... But to get a shop to fix it is another thing... I sure don't want to spend $1,000 plus replacing the Muffler/Catalytic converter. I'm also surprised the Sensor isn't alerting... unless that is broken too. Anyone have thoughts or proof of a TB by Chevy? I"m still covered by Warrantee.
  • Hello All!

    I have a 2011 Traverse, which I have had for almost a year (to the day). I have only driven Honda's in the past (5 to be exact) and this is my first Chevy. I love my vehicle very much, but recently I have been having a few minor issues...

    First, back in June of this year, I was driving home from work and the car just stopped, right as I was about to make a turn. The engine was still running but nothing else would respond - not even the brakes! Turns out it was the CV axel and CV boot that needed to be replaced. The car was 8 months old and had less than 8k miles on it.

    Once that was fixed, life was good. But recently I have noticed a few things...

    First, my steering wheel is now making a whining noise when I turn the wheel sharply. I have no idea what is making this noise but it is driving me crazy!!

    Second, when I turn my heat on there is this rattling noise that can be heard when the vehicle isn't moving. Most times it can be head over the radio and again...its VERY annoying!

    Last, but certainly not least, my passenger's side seat (front) doesn't seem to be screwed in tight... or something. When the car starts off the seat seems to move backward just a little and then moves forward when the car stops. I'm clueless. And like the other two, are driving me nuts!!

    I love my car and often brag about it to my friends and family... but it seems to be the little thing that are getting to me. Has anyone else had these issues with their Traverse?? If so, were you able to get them resolved?? Please give me some hope. The dealership where I purchased the car is incredible, but unfortunately, I have moved to another state and can't take it there. I'm hoping that my local dealership can fix these things... and soon.

    I would highly recommend this vehicle to anyone that is looking for a crossover-type vehicle. I'm sure every car has its issues... I know my Honda's all had one thing or another.

    Thank you for your input!!!
  • Ok, I would like some help on this one. I own a 2009 Traverse with 63k overwhelmingly highway miles. Been great so far.

    Went to replace all four tires and got a great deal but the place did not do alignments but recommended someone. Took it today and the place told me the bushings on BOTH rear control arms were shot and they couldn't do the 4 wheel alignment until they were replaced. He called the dealer and you can't just replace the bushings--the whole control arm has to be replaced. For both the cost is roughly $750!!

    Has anyone else had this experience?! I have taken excellent care of this vehicle and it's barely two years old. I could not find any recalls related to this issue on the internet and of course I'm way over the mileage limit for the standard warranty. I'm sure that this won't be covered under powertrain warranty either.

    I could really use some insight on this. I have been a proud GM supporter, but if this is the case after two years it really gives me pause.

    Thanks in advance for your help,

    JS
  • robr2robr2 BostonPosts: 7,761
    I'd get a second opinion but keep in mind that bushings are a wear part and you do have quite a few miles on the car.
  • Hello my name is A.Jorge,
    I desperate looking to get certification CO2 Emissions for a 2009 Chevrolet Travers LT,

    I had find same information chart but it is not possibly to use tat tip of information,
    I just export my 2009 Traverse to a European Country and now they ask me a certification from the factory or associated auto dealer in order to register the car plates . After a had contact a few representatives ,
    I did't sussed .Please if any one out there can help me with this issue ,">link titleI will be appreciated. I can be contacted By : albertinojorge@hotmail.com
    regards A. Jorge

    Categories
  • Has anybody seen a problem with Chevy Traverse 2011 dying while driving. Mine has only 5000 miles when turned off while driving. I could not start it anymore. Onstar could not diagnose anything. Had to tow it to local Chevy dealer. It has been there for four days. Still does not start. Very frustrating...
  • dmathews3dmathews3 Posts: 1,739
    Look at it from the bright side. At least it still doesn't start. Lots of people with different vehicles have the same problem but they usually restart after sitting a couple minutes and the dealer can never find anything wrong.
  • First things I'd look at is the connection where the battery cable meets the battery under/behind the front passenger seat and where the data cable interfaces with the main system computer.

    In reading a number of incidents in this forum, the GMC Acadia forum, and a couple of Traverse dedicated forums, with vehicles shutting down at highway speeds and/or failing to start and/or losing battery charge it has always come to these points of failure.

    My first look would be to see if there is either a loose or incompletely inserted plug in the socket of the data cable.
  • While I understand there is a break-in period for new engines...I do believe I've got something going on that is out of the ordinary. We bought our 2011 Traverse AWD LTZ in late November 2011 and have almost 1,800 miles on it now. We have not gotten better than 15 miles per gallon. Most of the driving has been around town...probably 75% town and 25% highway so far. I know that the EPA estimates for fuel mileage are always skewed high because of they are calculated with 100% gasoline (not the 90/10 mixture of gasoline/ethanol that we are forced to purchase at the pumps); however, I do think that the mileage we are getting is a bit pathetic. My wife and I do not hammer on the gas pedal and are conscious of how we accelerate. Has anyone else out there had poor fuel mileage like we are? Any other stories of fuel economy like this and then it bumping up to what it should be would make me feel a bit more at ease.

    Look forward to hearing what others have to say on this topic. Thanks!
  • tomme12tomme12 Posts: 11
    Its normal. It might go up a little bit, but not much. The car really likes the hwy. I can get close 24mpg on my 2010 ltz on the hwy steady at 70mph. But as soon as I go to driving around tow, it kills it down to what you see. There is not much you can do to change it. I put a k and n filter in and helped a tiny bit, but not much. Its a heavy car and the start and stops kill the MPG. If you were buy a big suv for mileage, its not this one, but a great overall car. I have 25k so far and its nice, hauls our boat, kids, stuff, ski trips, etc. You can check out the traverseforums.com as well for more info
  • maxxmdmaxxmd Posts: 17
    I have 87,000K on my 2009 AWD Traverse and 15 mpg in mostly city driving sounds about right. I might get 22-23 on perfect hwy driving but that doesn't happen too often.
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