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Chevrolet Traverse

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Comments

  • rvothrvoth Posts: 147
    Has anyone found molded mudflaps that fit the Traverse ? The Acadia has a

    different interior molded rocker panel around the tire so they will not fit and the

    Enclave is different yet again. I have searched the Internet and have only found a

    stainless pair from Putco for $106/ pair.
  • New to this forum as we are about to lease a Traverse. When getting a quote for the 1LT with FWD, I stopped and insisted we get AWD. Any experience either way AWD vs FWD? I am on the east coast and can snow a bit and do not want to have the car slipping. Thanks.
  • In the summer of 2011 i hope to get either a Buick Enclave or a Chevy Traverse, I would like to here some owners of both respond THANKS IN ADVANCE! :confuse:
  • berriberri Posts: 4,009
    I don't own one, but ended up with a Traverse as a rental for about two weeks this spring. Put around 2K on it, combination city and rural Interstate and mountain driving. It is big, noticeably larger than many competitors. In fact, I'm not sure why someone would get a Tahoe unless they do serious towing. You will definitely step up getting into it and I'm a 6 footer. Once you get use to its size, it isn't too bad parking it, although rear visibility can be a bit awkward. It handles fine for its size and has a smooth ride. Personally, I don't buy the 24 hwy mpg. I think 21-22 is probably more like it unless you baby it and stay under 70. In town, I'd estimate around 16. The engine is really pretty good. I had cloth seats and after long intervals of driving wanted a bit more thigh support, particularly if I wasn't able to use cruise like in mountain driving, otherwise seating was decent. The interior is less GMish, but still has more than a few cheapo aspects after you spend a bit of time with it. The tranny actually wasn't too bad on shifting and down shifting. Good luck!
  • Has anyone had issues with a 2009 Traverse having issues with the stabilitrack and traction control systems? My friend has had the service lights come on, and has had it in service 3 times now for the same problem, and was wondering if anyone has experienced anything similiar.

    Thanks!
    blj
  • I've read a few posts on this issue and they pointed to a bad or loose connector in the back of the console to the main computer. The GMC Acadia's are having the same issue - try searching that forum.

    I've also read that it is a loose sensor at one of the wheels for the abs system.
  • Numerous problems.

    First, I have to say that I like the Traverse utility and ride but this has been THE WORST vehicle I have ever owned when it comes to service issues. I purchased my Traverse LT in February 2009. I drive mostly highway miles...a lot of miles. I currently have 48K miles on the car/truck.

    I really wanted to buy American and I know this is one of the cars GM and Chevy are presenting as their vehicles of the future so I bought in.

    I have two issues. First, I have an issue with the steering wheel making noise. I have had the steering wheel replaced and I have had two separate rack and pinion assembles installed 7 months apart.

    I also have an issue (A BIG ISSUE) with the car intermittently "bucking" at 1500-1800 rpm's during highway driving. This happens 2-20 times on a 30-150 mile drive. It feels like clogged fuel injectors where the vehicle isn't getting gas. I am able to accelerate through this. I will drive in normal traffic and when the traffic slows, the rpm's fall to 1500-1800. When traffic moves again and I accelerate, the bucking starts. This may be at 409, 50 or 60 mph. The check engine light does not come on and there are no stored computer codes. The problem is intermittent but it does it enough to be very annoying to me and anyone I'm riding or driving with. I did have the service manger drive the car home when the mechanic could not duplicate the issue on their normal 5 mile road test.

    The service manager experienced the issue 8 times on the way home and 4 times on the way back to work the next day when he drove my car home 40 miles each way. It took several months of mentioning the issue before I even attempted to correct it because I was always told that if the car wasn’t experiencing the problem when I came in, then there was nothing they could do. I will detail the service below.

    Took delivery 1/30/09

    4/13/09 Replaced steering wheel assembly due to clicking sound.

    8/20/09 Check engine light had been coming on and off for a month - code PO430, low eff bank 2. Reprogrammed ecm and tcm.

    11/20/09 Replaced catalytic converter. Check engine light had been coming on and off for months.

    11/20/09 Replaced steering rack as steering wheel was still making noise.

    7/16/10 Replaced all 3 timing chains.

    7/16/10 Replaced cylinder #2 coil and plug. Again, reported bucking issue for months but it never happened near the dealer so I never brought it in.

    8/9/10 Replaced cylinder #3 coil and plug

    8/9/10 Replaced steering gear (they said it was another rack and pinion). Made sound like corduroy pants rubbing together (service managers description).

    8/18/10 Replaced catalytic converter (again). Code PO420. Check engine light was blinking this time.

    8/18/10 Replace power steering pump. There was a whine or hum very noticeable while driving.

    9/15/10 Traverse back in shop for the same bucking/surging issue. I had been keeping a log and emailing the service manager with what was occurring since the last visit. Issue happened more than 12 times on a 225 mile trip Saturday and more than 8 times on the same trip home Sunday. Drove another 225 miles Tuesday and had the same issue 15+ times.

    The "bucking" problem has never been fixed.

    I don’t know what to do next. My local DC area dealer (Criswell) has been very nice and very helpful but I think they may be lost too.

    I have not contacted Chevrolet. I should probably do that but I dread the long runaround through several levels of customer service people that I know I'm going to get.

    I'm in outside sales. LOTS of people know about my issue and if it isn't fixed I wont be the only one not driving a Chevy in the future.

    Anyone have any suggestions?
  • Wow maxxmd,
    Don't know what to tell you. I have an '09 Traverse LS. Took delivery in April '09. I drive it for business and have 37K miles. The only issue I've had was a loose airbag electronic cable that indicated my airbag needed to be serviced. And I also had to replace a driver side power window switch. I think it's a solid vehicle inside and out compared to it's predecessors. I would submit a written letter to Chevrolet's customer service and seek out the best resolution for your troubles. Have you asked your dealer service advisor on what action you can take if this debacle continues time after time?
  • gmcustsvcgmcustsvc Posts: 4,005
    Hello Maxxmd,
    I apologize that you have had concerns with your vehicle. I can have one of our agents look into your concern further. In order to do that I will need the following information e-mailed to me: contact information, VIN, current information, dealership and best time to contact you. Just so you know the agent will require that you have to take the vehicle in to be diagnosed. You can get my e-mail by clicking on gmcustsvc. Thank you,
    Mariah GM Customer Service
  • As a follow up to post #91:

    I got my Traverse back yesterday

    Build date was 09/08.

    9/21/10 Dealer road tested and duplicated problem. Had onboard computer hooked up but no code was detected. Result: Replaced bank 1 Cam shaft position sensor and harness per TSB PI0090A.

    The dealer test drove and found no problem. I drove yesterday afternoon and had no problem but it will take several long drives to really test it. I did go for a 9 days back in July with no problem after one of the earlier "fixes".
  • maxxmdmaxxmd Posts: 17
    My Traverse problems are not over and GM has been non-communicative and no help!

    You will note that GM asked me to contact them on September 16th. I did so the next day via email. Mariah, the listed GM contact, was responsive and took all my info and said someone would call me by the end of the day Monday Sept 20th. Someone did call. That person simply verified what I had already written. That person called back later and said that my case was being escalated to a NE regional specialist and that I would hear from a new person soon.

    The GM specialist, Mr. X, called later that day. I advised him that my Traverse was back at the dealer again. He said that my vehicle would be evaluated and then "we will discuss compensation"...his words, not mine. I never mentioned compensation! I'm sure my conversation was recorded and that this is verifiable.

    My car was deemed ready by the dealer on Wed. Sept 23rd. Mr. X also called back and said that my car was ready and that if I needed anything else, that I should call him. I picked up my car Thursday afternoon September 24th.

    I drove the car for 2 weeks and the problems continued to get worse. I kept a detailed log. I called Mr X late afternoon Tuesday October 5th and left a message that I was having the same problem. No response.

    I called again Thursday afternoon October 7th and left another message. No response.

    I emailed my original GM contact, Mariah, and the dealer late on the afternoon of Thursday October 7th and included my detailed log of events for the past 2 weeks. To the dealer, I included a note about knowing of a local (laid off during the down sizing) GM engineer who's name I received through a friend. I also mentioned the dealerships head tech by name (I received that name through the ex-GM engineer).

    Friday October 8th, Mariah emailed back that my case would be re-opened and that I would hear back from someone by Monday. At 4:30, Mr X called and said that he would be in until 5 pm EST. I called back at 4:40 and left a message but did never hear back from him.

    Also on Friday October 8th, I called the dealer (who was yet to respond) at 1 pm and said that my problem was particularly bad the last 24 hours. I was advised to come right in. The dealer had me travel with the head tech who had hooked a computer up to monitor codes. The car threw codes signaling multiple cylinder failures entering the highway (see my old posts for descriptions of problems). I drove about 1/2 mile to get this reading. He also said he didn’t like some of the electrical feedback. He suggested he would pressure test the engine and suggested he would pursue an engine replacement since so many attempts were made to correct the problem. This is the 5th documented attempt but I have made numerous other complaints!

    I took my car in Monday October 13th to the dealer. A new GM contact called and said Mr X was out for the day but that he had left a note to call me. She said I would have to bring my vehicle to the dealer for evaluation. I explained that I was standing with the service writer at the dealership. I asked to have Mr X call me. She said that she would leave him a note.

    Tuesday October 14th, I called Mr X again and left a message that I wanted to speak with him. 48 hours later I have yet to hear from him. We have not spoken since September 23rd. Maybe he's in trouble for mentioning compensation? It seems that all GM is good for is to tell me to take my car to the dealer. I know that!

    My engine pressure tested OK on Tuesday. They are not pursuing an engine replacement. They are rebuilding a couple more cylinders (already done 2) and doing some other procedure. After 4 previous attempts and days off of work and borrowing family cars (I didn’t ask for a rental the first few times) I don’t have warm and fuzzy feeling. GM customer service has made it worse because they act like they want to help but they just add to the frustration.

    I talked with a potential Traverse owner Tuesday who saw my rental. I'm sure they will consider another vehicle. Covering 5 states as a sales rep calling on service business's who have 2-25 vehicles, being VP of my kids 2000+ HS Booster Club and being Block Captain of my local Citizens Assoc, I have lots of chances to share my story. I may look into magnetic signs too as I know a good sign guy.
  • jpfjpf Posts: 496
    I think it's time to contact a lawyer.
  • colt_herocolt_hero Posts: 104
    Your problems sound relatively simple to correct (steering wheel noise and engine bucking). I think I'd get as far away from that dealership as possible because even though they're being "nice", they either don't know what they're doing or they're just billing the manufacturer for profit (at your inconvenience).

    The steering noise is troubling to me because I have what might be the same issue with my '02 Impala. If it's the same problem, that means that "NEW" GM is still making the same mistakes as "OLD" GM. With my Impala, the steering wheel has a notchy or clicky feeling to it as I turn it in one direction (I don't THINK it does it in both directions). Anyway, I KNOW what the problem is - it's the short half shaft (which goes through the firewall) connecting the steering column to the rack. It needs to be removed and re-greased (or better - replaced). GM knows about this problem. Some people claim they have simply peeled back the rubber boot and sprayed grease (a certain type) into it to eliminate the problem (at least temporarily). Others have said they've had the half shaft removed and re-greased only to have the clickiness return. I can tell you I've done NOTHING with my Impala and it hasn't gotten any better or worse over several years time now. I keep saying I'm going to yank it out and fix it, but I just haven't gotten around to it.

    As for the "bucking" problem, you'd think they'd be able to fix that VERY EASILY with the equipment at their disposal. Can't they hook the engine up with the car on a dynometer (rollers), or is that too high-tech for a dealer service station? Tearing engines apart or replacing them is a solution I'd expect to hear from someone who had absolutely no clue what the problem might be! There's NO WAY your vehicle is THAT FAR away from running properly. I would look very closely at fuel delivery on demand. You said the bucking happens when you suddenly demand more fuel. Is it fuel pressure? is it an injector? is it slow reaction by whatever detects this increased demand?

    C'mon, this is automotive repair 101. The people servicing your vehicle are not very good at what they do. Make sure you speak to the MASTER MECHANIC at the dealership, and make sure HE (or SHE) does the work on your vehicle. You might find out there IS no master mechanic because he quit for a better position elsewhere (leaving all the inexperienced junior mechanics in his wake). And I wouldn't bother with the Service Manager any more than I had to, either. He's just an administrator who probaby has never even changed his own oil before...
  • berriberri Posts: 4,009
    And I wouldn't bother with the Service Manager any more than I had to, either. He's just an administrator who probably has never even changed his own oil before...

    Many also work on at least partial commission like salesmen, so they are motivated more in trying to upcharge everything they can than in getting your car fixed. Face it, service and used cars is where dealers are now making most of their profit.
  • colt_herocolt_hero Posts: 104
    Absolutely right! And it surprises me that, with all the rampant incompetence or outright crookedness at these dealerships, the manufacturers aren't scrutinizing the service centers of these dealerships more. I wish the manufacturers would take over the servicing of their vehicles. Dealerships, to me, are just middlemen who are bleeding both the manufacturers and car-buying public for profit. It's disgusting - but hardly surprising in our society. The crooks and cheats will always gravitate to wherever larger sums of money are routinely exchanged...
  • maxxmdmaxxmd Posts: 17
    Traverse update: This will be hard to believe but it’s true.

    I picked up my Traverse at about 5:30 pm EST on Thursday Oct 14th after all the plugs and coils were replaced. The info light was on and the tire pressure on the right front was at 20 psf. I pointed this out to the driver. He drove back around and filled the tire.

    Friday morning the tire was back down at 24 psf. I returned to the dealer and had a self-tapping screw removed and the tire plugged.

    Yesterday, Saturday, I drove 50 miles to Baltimore for an event. The Traverse drove fine. After the event, while in downtown Baltimore, the check engine light came on. It remained on for the trip home. I turned the car off and on upon my return and the light was still on.

    Today I have had two short trips. The check engine light is still on. Tomorrow I will return to the dealer.
  • berriberri Posts: 4,009
    "Dealerships, to me, are just middlemen who are bleeding both the manufacturers and car-buying public for profit"

    Cash for Clunkers was really about dealers and they were the real beneficiaries. Dealers have a very powerful lobbying influence.
  • colt_herocolt_hero Posts: 104
    But no mention of the original problem(s) recurring.

    Surprised they plugged the tire. I've plugged tires numerous times over the years without incident, but about 5-7 years ago garages started refusing to do it. I think they all remove the tire now and patch it from the inside.

    You might want to buy yourself one of those OBD-II code readers so you can check the CHECK ENGINE codes yourself (and have some idea as to what your problem may be). I bought mine back in 2000 for $150 (Actron), but I think you can buy them today for as little as $50 (maybe even less). Even Wal-Mart sells them, I think...
  • colt_herocolt_hero Posts: 104
    I think you're right about that. Cash for Clunkers was a serious racket. Nothing new in this country. One racket after another.
  • I share your frustration. Your story sounds a lot like mine. I delt with the general customer service, then was transfered to a district specialist. Then asked for a new one because he would not return my phone calls. Got a new one (never talked to her either) then was transfered to the business specialist, who also avoided my call for about three weeks. The entire process lasted from July until the end of October (last week). Keep records. Like the post above said get help.
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