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2010-2011 Buick LaCrosse

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Comments

  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    edited January 2012
    As a 2010 Buick will have a 4 year/50,000 mile Bumper to Bumper limited warranty, it will probably be worthwhile to bring your vehicle to your dealership. Please let us know if/when you decide to go in, and whether you would like for us to assist in the process.

    Best,
    Sarah
    GM Customer Service
  • tjc78tjc78 JerseyPosts: 5,023
    Since when are brakes covered under warranty?

    1999 Chevy S10 / 2004 Merc Grand Marquis / 2012 Buick LaCrosse

  • e_net_ridere_net_rider Posts: 1,380
    edited January 2012
    If you read carefully, you will likely find there is some coverage, but probably not under the bumper to bumper, that is 4 years/50K miles. If you get that much, it would be almost unbelieveable.
    I don't understand why people are having warped rotors? Unless you have been ignoring advice to check behind anytime a wheel is removed for any reason. I guess I could slap myself, but it was my wife's vehicle and I did not take it in. I think she had a rotation, but about two weeks later the pulsing/shaking showed up. That dealer had always been good about torqueing, except that one time. Damage done, but I wanted to stop it from getting worse, and it actually got a little better. With the torque wrench set and trying to back off nuts so I could retighten, some almost needed standing on the wrench to brake loose. Probably around 160 ft.lb. Then I found a couple of them very loose. The first one like that I hit with abandon trying to shock it loose. I went rolling on the ground and think it maybe only had about 40 ft.lb.
    If you shop a bit, you can find nice torque wrenches for around $20 when on sale. They are Chinese, but seem to have quality and accuracy. If you are doing precision work, then I'd say have the annual calibrations done or whatever the job calls for.
    BTW, I was angry that they messed up and dropped by dealer to give chewing. They had a woman behind the counter that would not know the difference between a fork and a shovel. Argued with me that she never heard of improper torqueing causing rotor warpage. Obviously an idiot and I hate dealing with incompetent people. This very morning I had to deal with her again. Somehow my wife got a screw in the same exact position on the new Michelins as previous tires. Woman said she'd plug it. She obviously does not know what she is talking about because plugging a tire has been against the law for some years now. And that is federal because they found out the old method of sticking a plug in from the outside led to blowouts. The steel belts would cut the plug with time. What is required is a patch/plug. It looks like a patch with the plug attached. You dismount, buff the area of the hole, pull the plug portion through from the inside and apply pressure for awhile. That way it becomes an integral part of the tire and not a problem if the plug portion is cut.
    BTW, you can buy an armful of torque wrenches for the price of one rotor job. Turning is just a get-by. New car, new rotors, I'd demand new rotors so they last the expected life. A single turning could easily cut the life expectancy in half.
  • If the pulsation described in the original post was due to a manufacturing or workmanship error, and not to accident/misuse/alteration, and does not pertain to maintenance items (wheel alignment and balancing is considered routine maintenance after 7,500 miles, replacement of brake pads/linings are maintenance), then per the dealership's diagnosis this concern may be under warranty.

    Best,
    Sarah
    GM Customer Service
  • This is definitely not a warranty issue as the problem only occurred about 2k miles ago with about 20k miles on the vehicle. I suspect the previous (non-GM) service provider did not torque my lug nuts appropriately. So I cannot reasonably assert it as a warranty issue. The rotor does not wiggle at all when i try to remove it. It seems to be stuck big time.
  • dodgeman07dodgeman07 Posts: 573
    edited January 2012
    The mileage on your vehicle is not relevant provided it's under 50,000. A problem with warped rotors would be covered at 49,000 if that's when it starts occurring.

    If a non-GM service provider damaged your rotors by leaving lug nuts loose? That would not be covered under warranty. The previous service provider would be liable.

    Now, take the car in to a Buick dealer and explain the problem. This is a 2 year old car and you're not sure what happened. It is under full warranty and as GM CS explained, you are still covered since this is not a maintenance item.
  • bwiabwia Boston Posts: 1,055
    Buick LaCrosse sales for 2011 was a mixed bag. Although sales increased in December 2011 by 4.3% (5,360 Vs 5,140 units) sales for the year as a whole dropped by 4.4% (58,474 units in 2011 Vs 61,178 in units in 2010).

    Not sure who is stealing LaCrosse's sales but the Cadillac CTS sales were up 20.6% for 2011, 55,042 Vs 45,656 units in 2010. Perhaps consumers are finding the CTS a better value or simply the LaCrosse has peaked in popularity.
    See Full details at http://www.cheersandgears.com/topic/77886-sales-december-2011-general-motors/
  • tjc78tjc78 JerseyPosts: 5,023
    Its usually natural for a model that is aging to decline in sales. If they do a redesign/refresh it should bump up the #s a bit.

    1999 Chevy S10 / 2004 Merc Grand Marquis / 2012 Buick LaCrosse

  • cooterbfdcooterbfd Posts: 2,770
    The big question is how the sales are going to be for 2012, with e-assist and the 303 hp version of the 6. That could be a make or break for this model before the midlife refresh.
  • crankeeecrankeee Posts: 297
    thanks for the correction. I got lost in all the complaints and got confused. Why was he posting all that on the lacrosse board - just to bash GM?
  • e_net_ridere_net_rider Posts: 1,380
    FYI, yes and yes. GM bought back both a 09 Malibu LT2 and the 11 Lacrosse CXS.
    Both were nightmares with the number of problems. Both also had serious safety issues.
    For example, the Malibu was very unstable on the road, like some others experienced. It also had a flaw in the electric power steering with which it would about every thousand miles try to drive you off the road to the right. The power steering would apply maximum force to the right felt at the wheel, something I could barely contain with both hands on the wheel. Another issue which occurred three times was with the braking system. It felt like a sticking caliper, but could very easily have had something in the tied systems. I.E. the anti-lock brake module which accepts inputs from ABS, ESC, & TC. Sadly, GM has a history of problems in that area and depending upon your VIN, you may or may not have gotten the fix. That is, the Malibu I had was missing the parts that the recall added, yet not in the applicable VIN numbers. So if the function of those systems is included, then I had at least four failures.
    The BUICK, well it also had what seemed to be a sticking caliper three times. Fortunately all the times with it allowed a long roll out, unlike the Malibu where I ended up in the intersection before I could get it stopped. Also the tires that came on the Buick should never be used as they were disgracefully bad at handling any snow. And play was introduced to the steering when the dealer replaced the column for a different issue. Play that could shoot across the line before you could correct. Besides the myriad of other issues, the final straw was when the GM rep said he did not see anything wrong with the SBZA when it would not detect a vehicle unless it was plus or minus 3 feet of your rear bumper and other other dead spots.
    Safety issues are king to me. FYI, I have not yet bought a replacement vehicle. I have been rattled to the core with those experiences and obviously the chance of it happening again have been greatly amplified. That is, can any of you say similar problems happened with two purchases in a row? I sure as hell don't want number three.
    I have considered an older vehicle hoping all the problems don't exist, but if safety is an issue, then you have to go with newer. I have been considering looking at foreign names now.
    I still wish you all the best experience. As usual, I will hang around groups just to give input when necessary.
  • bwiabwia Boston Posts: 1,055
    GM bought back both a 09 Malibu LT2 and the 11 Lacrosse CXS.
    Both were nightmares with the number of problems. Both also had serious safety issues.


    Seems like there is much more to these stories. If both cars in your scenarios were defective as claimed, then why didn’t you accept a replacement? To the casual observer it would appear that you are an impossible person to please and nothing that GM did would suffice. I have both a Malibu and a CXS and I have not come close to experiencing the problems you enumerated in your many posts. If you are still in the market for a dependable sedan let me recommend the Toyota Avalon Limited.

    Bon Chance
  • crankeeecrankeee Posts: 297
    edited January 2012
    BWIA: The complaints went on forever and really covered the waterfront. My take was that rider is a retired GM engineer/ employee with an ax to grind - which I fully identify with in the current world of Corporate Exec. Greed that frequently resulted in shutdowns for tax purposes, layoffs for execs bonuses, pension plan raiding schemes and other employee morale busting practices.
    I also feel GM and other car makers are making a real effort to make better cars and they are truly safer, less error prone in design and much easier to maintain. The problems pointed out in certain posts FAR EXCEEDED anything in the realm of real problems in one person's opinion only.
  • Has anyone seen or heard an actual date for when Intellilink will be available in the 2012 LaCrosse? It is now early 2012 my local dealers don't have any dates or time frame to give customers. Help I need to make a purchase.
  • e_net_ridere_net_rider Posts: 1,380
    Well, I drove a couple of used Lincoln MKS yesterday. Its ride is much like the big Town Car, maybe a bit mushier in an attempt to reproduce that ride in a smaller and lighter vehicle. The first one had the same tires as the Touring package. They seemed much quieter on the MKS and surprisingly still round despite they were about worn out. The noise path was definitely different because of the better sound deadening in the MKS. And, BTW I now wear hearing aids and hear things I previously would not have. That leaves the sound level of the CXS to my imagination of how bad it actually is, especially with the GY 19". Notably, the CXS and CXL with Michelin are quieter but not as well controlled without the Touring Package. As to the feel of the control, I'd put the non-touring about halfway between those with the package and the MKS.
    It was definitely peppy enough when I put foot in but opportunities were limited so I did not get to check a lot of ranges where you might call for the jet pack.
    But now my main reason for posting this. I moved on to my second test drive, Michelins. Perhaps a tiny bit mushier but much better at absorbing those big bumps. And unlike the previous where I only heard the motor when I put some foot in it, I could hear the low purr in this one at any constant speed.
    GM, wake up. Stop using those horrible GY tires on your upscale autos. Sure there are GY fans, but make that an option for them. Even Chrysler got smart enough to put Michelin and Continental on the 300's.
  • What was finally done to resolve your "Service AWD/Service Rear Axle" messages? I have a 2012 Lacrosse AWD and have the same problems. After five trips to the dealer, they now plan to replace the entire rear end. This lemon has more hours at the dealer's shop than it has on the highway.

    I've never experienced this much frustration with a any car, much less a brand new one. GM Support isn't helping much at this point.
  • I'm sorry to hear that your 2012 is resulting in so much frustration! I see you're working with GM Support - do you have a case open? As my coworker Christina responds to our emails, I am not sure if you have worked with us in getting this started. We'd be happy to get you any updates on your Service Request if you were to share the number with us.
    Thanks,
    Sarah
    GM Customer Service
  • My 2011 Lacrosse has a horrible vibration as well, so much so that my pants dance around by legs. It has been rebalanced 3 times, road force balanced once, and had the tires replaced at 6000 miles to no avail. The vibration is so noticeable that I cannot enjoy anything about this car. The other car in the household is a 2011 Hyundai Sonata which has a superior ride to this Buick. The GMC Acadia which was given to me as a loaner while mine was in the shop has a far superior ride as well. I am so ashamed that I decided to give GM another try after 20 years with Toyota. I can't believe Buick has made the Lacrosse a flagship car. What a joke. Never will I ever own another GM and I will continue to write and tell everyone what a horrible car this is.
  • bobinorbobinor Posts: 63
    Just to be fair, have you read the reports by me and other very satisfied owners of the 2011 LaCrosse that include praising the ride experience we have had? I'm sorry you have had problems with your ride. I would think if it is as horrible as you report, GM/Buick would find a means to correct the problem or make you a happy camper otherwise. There are warranty solutions. I'm sure GM Customer Service will pipe in here to get your history. Let's see if they can help you out. My CXS is by no means a "horrible car".
  • tjc78tjc78 JerseyPosts: 5,023
    It has been rebalanced 3 times, road force balanced once, and had the tires replaced at 6000 miles to no avail.

    There are many, many things that can cause vibrations other than the tires. I would get a regional rep involved to help figure it out. You could have a bad CV joint, and torque converter issue, bad strut, etc. I am sure they will figure it out if you are persistent enough.

    Yes it is a pain the rear, but unfortunately it does happen. I wish you the best.

    1999 Chevy S10 / 2004 Merc Grand Marquis / 2012 Buick LaCrosse

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