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2010-2011 Buick LaCrosse



  • 6600madison,
    I am truly sorry to hear about the vibration you've described, and we would be happy to get a Service Request established with us so we could hopefully move towards resolving this with you and your dealership. If you are interested in pursuing this, please send us more information in an email, including your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership. My coworker Christina, who answers inbound emails from the Edmunds forum, will advise you as to the next step(s) at that point.

    Kind regards,
    GM Customer Service
  • e_net_ridere_net_rider Posts: 1,380
    Nice of ;;you to input Sarah. I think you may be wrong on the time frame, but I no longer have owners manual to check for sure. I know tires are completely covered, except if you damage, until around 12K. Also to the one with problem, Have the wheels been removed and replaced for any reason?
    Just having a rotation done even? Impact wrenches are the killer of rotors, or more correctly, "Not properly torqueing the wheel nuts." Metal is hard, but not perfectly hard. Those forces applied at the wheel nut spread through the entire assembly with time and result in the warpage that you feel when you brake if not properly torqued. It is not only the rotor that is effected, but the hub that the other end of those studs start in and the wheel itself. I have no data as to the relative hardness of the included components but it would seem the aluminum wheel might be the softest. And if the rotor was extremely hard then the pads might not be able to grab it sufficiently.
  • e_net_ridere_net_rider Posts: 1,380
    I posted a reply before I read this one. Sounds like you are on the right track. I had such happen because of tire rotation. When I returned to complain, the manager asserted they always hand torqued. I came at the correct moment because just the other side of the glass a mechanic was mounting wheels with an impact wrench. I got new rotors & drums. I had receipts where they were new less than 5K miles earlier and I was not accepting they true, turn my new ones. Those were steel wheels. Today, with the wider tires and aluminum wheels I'd push for them too!
  • e_net_ridere_net_rider Posts: 1,380
    The Lacrosse was a replacement the Malibu. Would you take another Malibu after such life threatening experiences? And if they can't fix the current one why would you think better of another?
    This is not a reflection on the dealer because I've learned the dealers are tied as to what GM allows or instructs them to do.
    And in my searching, looking at Lincoln MKS's, I've won every bet because of GM's handling of an issue. It was discussed earlier in this forum and a few of you got the real fix. I did not. It seems GM decided it was costing them too much and they no longer replace those mounts on the rear shocks holding the protective boot in place.
    If any of you doubt me or have questions concerning others comments about me, check this one item. Especially if you are shopping.
    On every 2010 and newer Lacrosse, if it has as little as 600 miles in my experience, the protective boots on the rear shocks will have fallen down and they require new mounts. Rather small issue compared to the other problems I had but GM refusing to replace something that will effect the life of the rear shocks sums up GM's attitude toward every problem I had.
  • e_net_ridere_net_rider Posts: 1,380
    Torque converter is very unlikely. It and other parts inside the transmission all spin when in neutral, no clutches engaged. But there could be some issues associated from the transmission. Particularly at the output where the CV shaft plugs in, such as causing a wobble.
    Struts should show other signs of issues, especially on different road surfaces. But I have heard claims of drivers bending the stabilizer bar. I can only imagine what sort of forces were applied.
  • tjc78tjc78 JerseyPosts: 5,023
    Well it was only an example. It could be a bad motor or trans mount too. It could also be something like an exhaust component rubbing up against something. My point was that a vibration can come from many different areas and it seems as if the OP's dealer on investigated the likely source.

    1999 Chevy S10 / 2004 Merc Grand Marquis / 2012 Buick LaCrosse

  • e_net_ridere_net_rider Posts: 1,380
    Madison and Chief. When we get the problem from hell, there sure are a lot of doubting Thomas'.
    Can you say it is from front or rear? Isolating to one or the other eliminates or includes drive components.
    They showing you another with the problem does not mean it is not a problem. Only that they are good at creating it.
    Did the rebalancing, rotation, new tires, etc. make any difference?
    Something that should have shown up with RFB would be warped rims/wheels. One thing I've learned over the years is that problems often come from the last work done. Your wheels have been off the vehicle so often, I'd certainly scrutinize them.
    But without further guessing, can you relate more of the problem. Describe relative to speed, cold and warm tires or air temperature, the type of surface and condition, etc. Does it come and go at certain speeds or all speeds. Do you have touring package with full time electronic suspension?
    GM should be volunteering to do almost unworldly things for you as a matter of customer satisfaction. I've heard from two former GM salesmen. One retired, suggested anything but GM truck. The other said he quit GM sales because he could no longer stomach looking customers in the eye. He now works at the same owners, one of their other brand lots.
    And if the service calls it a lemon, yet you hang in there hoping for a good outcome, what would you call that? (It was not brand loyalty)
  • e_net_ridere_net_rider Posts: 1,380
    I've owned four Buicks. My first car was a Buick Skylark convertible, used. It had GM's failure at an aluminum engine, a 215 CI V8. My next was a 74 LaSabre, used. It was poorly maintained I learned. A head cracked and I started to replace. After pulling the intake manifold I discovered dinosaurs had been living or crapping inside. I closed it up and said goodbye. Next was a 94-93 Regal with 3.1. It blew upper intake gasket dumping coolant in oil. Repaired, we kept it a number of years and passed it to daughter. Shortly after it blew something again, perhaps head gasket. She got rid of it. You know the story of my last one and from a customer standpoint of quality that is why I wish they still built Oldsmobiles.
  • navychief3navychief3 Posts: 8
    edited January 2012
    It appears that you have the same vibration problem that I have been fighting for over a year to no avail. I am so disgusted because Buick/GM will not do more than change tires and balance,I am on my third(3rd)set of tires and 6 roadforce balance on my 2011 Lacrosse CXS...purchased in November 2010, and I only have 5800 miles on the car. I have been to four different dealerships and some can feel the vibration, some can't or say they can't feel the vibration!! I sent a certified letter to Brian Sweeney,VP of Buick sales/service back in April,2011,customer service contacted me and said to get it back to the dealership..I did,four more trips,more new tires(michelin), more road force balance..the problem is still there..this is my 9th new GM vehicle since 1992. I have been to dealerships 15 times. GM has won, they say if they can't duplicate your problem, they can't fix it. My wife can feel the vibration in the passenger seat,I feel it in the accelerator,my leg and seat.It aggravates me to drive the car,hence only 5800 miles in 14 months,I drive my 2001 2500HD which rides smoother. Let me know of your outcome? John.
  • imidazol97imidazol97 Crossroads of America: I70 & I75Posts: 17,702
    Did they reset the alignment?

    The technicians in 03 used a vibration sensor device that can detect the vibrations and give the frequency so that it can be matched to various sources that are rotating based on the frequency and harmonics of the rotating parts. If your wife can feel it, the sensor can feel it. The sensor itself can be attached to steering column, seat tracks, instrument panel framework, e.g.

    This message has been approved.

  • e_net_ridere_net_rider Posts: 1,380
    I understand your feeling. And just want it fixed. But your input of the symptoms could have immeasureable value. The technician has your vehicle for a short time and though he may have recognized your complaint he won't have the day in and out experience to guide him.
    Putting your experience here might be good practice and you might find guidance to hone in on the problem. Good Luck and fire away.
  • It's still open as of 2/8/2012: 71-1027720494.

    The dealership is undergoing some training issues and management problems/changes in the Service Department, which is part of the problem.
  • gmcustsvcgmcustsvc Posts: 4,001
    Thank you for your reply. I looked into your case and see your agent spoke with the dealer today while you were there. I recommend continuing to work with your agent regarding your concerns. The agent is looking into their resources and should be in contact with you soon. I apologize for your inconvenience and frustrations. Thank you for giving us the opportunity work with you and correct your concerns.
    GM Customer Service
  • Thank you for looking into this. My 2012 Buick Lacrosse AWD has been in the shop a total of about 27 days so far. The car has many times more hours in the shop than on the road. After five trips to the dealer, they have now installed a complete new rear differential, managed to put a dent in the left rear door, and got grease on the console and carpet in the drivers compartment. Maybe I'll get the car back early next week to see if it finally runs right. This is "Professional Grade?"
  • tjc78tjc78 JerseyPosts: 5,023
    After you get it fixed, bring the GM of the dealer over to your car and request a full detail "on the house"

    A long time ago on my 2003 Avalon, they had to replace the sunroof tracks. The car had light ivory interior. When I got it back that night the car had dirt, grease and fingerprints all over.

    I went in calmly and asked to speak with one of the sales managers. I showed him the car, and immediately paged a detail man and had the entire interior cleaned/detailed.

    1999 Chevy S10 / 2004 Merc Grand Marquis / 2012 Buick LaCrosse

  • e_net_ridere_net_rider Posts: 1,380
    Looking back you will see where the dealer, then I, tried to get info from GM as to which portable HDD actually worked via the USB port. The dealer could not get an answer so he could determine if it was a problem with my vehicle. GM never gave me an answer either.
    That same drive without any changes plugged into my 2010 MKS happily started playing and indexing the music files.
    Albeit, it only plays the MP3's and gives me a message concerning other formats. But it at least works where it did not with Buick. Shame on you Buick. Almost six months have passed and you have obviously chosen to ignore.
  • tjc78tjc78 JerseyPosts: 5,023
    E_Net. You obviously had serious issues with your LaCrosse. GM bought it back and you are still on here to bash them. Frankly, to judge a car because a HDD doesn't interface properly isn't going to matter to anyone. I bought a 16GB thumb stick for mine. It works fine, if it didn't I would return it and try another or do a search for one that DOES work. There are compatibility issues with hardware ALL THE TIME. I'm sure the engineers tried to make the system work with as many devices as possible.

    Please, enjoy your MKS I hope it plays all your MP3s and provides you with many miles of driving enjoyment. The LaCrosse forum isn't very active here, but doesn't need the whining... "OOOOOHHH my MKS plays my HDD better than my (bought back) LaCrosse.

    1999 Chevy S10 / 2004 Merc Grand Marquis / 2012 Buick LaCrosse

  • crankeeecrankeee Posts: 297
    tjc: Agree 100% with your comments regarding constant bashing. Seems that once a person returned TWO cars they would move on and bash their new replacement victim.
    Our 2010 Lacrosse CXL with 3.0L V-6 has been a great car after ~14,000 miles. We felt fortunate to be able to afford such a nice feature packed car that gets fantastic MPG fora 4000 pound large comfortable safe car. We expect minor problems with any product designed and assembled by mere humans. Buick gets 28-29 on highway at speed limit- pretty good.
    We recently bought a 2012 Sonata to replace another older GM model that gave us 14 years and 114,000 miles of service, with some problems of course. The sonata is awell made car also. It is not a mid $30's buick with leather heated seats and many options, but it is a good car so far and addresses the higher gas cost with 24/35 EPA ratings and actual better on the highway.
    Conclusion: We have many choices to buy good reliable value added cars and should be thankful we can afford them- so enjoy - don't gripe!
  • e_net_ridere_net_rider Posts: 1,380
    "OOOOOHHH my MKS plays my HDD better than my (bought back) LaCrosse. That is your interpretation, not mine.
    Do you know anyone who can actually say it works as said? Yes this is relatively low for some people and apparently so for GM, as are the seats/memory and a lot of other things.
    My point is, "is GM going to fix the problems?" or are they just going to add a bit of enticing glitz such as Pandora.
    The MKS is not perfect, but at least the seat memory works like for real. Seat does not move until I hit the start button. At that time the steering wheel, mirrors, etc. all move to my preset position.
    While I was out shopping, I ran across a lot of used Lacrosse, 2010 & up. Way too many for a car that is supposed to be so fantastic in an economy like this.
    I also won every (small) bet I made on them. For those who got their rear upper shock mounts replaced because of the fallen boots, you were lucky. By time I got in they refused, did not see it as a problem. That is GM did not see it as a problem, nor any of the other many things that were bad/not working.
    My opinion, now that you have prompted me in that direction, is that GM has major problems. To get anything fixed, attention has to be called. GM, taking the position of not fixing anyting, or very little, seems to be that you bought it, you own it, take it somewhere else to get it fixed.
    So for those of you who lucked up with getting a perfect one, I'd say heads up. When things go wrong you might find that warranty is not worth much.
    Good Luck to all.
    I'll be around.
    I have yet to learn how FLM is doing in the warranty area this time around.
  • tjc78tjc78 JerseyPosts: 5,023
    I'm a pretty critical car owner. I've had a disaster of a GM vehicle that would make your LaCrosse experience seem pale in comparison. That was well over ten years ago. I hope I continue to be "lucky" with my LaCrosse. Every single feature (I have everything except the "Touring" suspension and rear entertainment) works as designed. The NAV, USB port, seat memory etc. The only MINOR complaint is the fact you have to hold down the memory button for the seat/mirrors to return to the preset. It's not a deal breaker either way.

    I ran across a lot of used Lacrosse, 2010 & up. Way too many for a car that is supposed to be so fantastic in an economy like this.

    That means nothing. It could be short term leases, fleet sales, repos, etc. There is nothing to suggest that LaCrosse is a problem child or a car that isn't recommended due to reliability.

    is that GM has major problems

    Every car manufacurer has "problems" GM has had their share and don't think for one minute that Ford/Lincoln doesn't either.

    1999 Chevy S10 / 2004 Merc Grand Marquis / 2012 Buick LaCrosse

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