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Buick Enclave Power Steering Noise

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Comments

  • twt2twt2 Posts: 6
    Since I made my last post just a couple of weeks ago, my Enclave has been in the shop yet AGAIN to have all of the fuel injectors replaced. Luckily, this was covered by the drive train warranty. This vehicle has so many flaws once it hits a certain mileage. Since October I have spent $4500 on repairs and that doesn't include the thousands of work done on the drive train covered by warrant.. not to mention my time. How GM can stay behind this product confounds me. They should be ashamed of themselves. My friend who drives a 2008 Enclave and who encouragd to buy one, just redid his transmission.
    Compare this to my Lexus which has 110k miles and not once in the shop.
  • katbuickkatbuick Posts: 3
    Thanks unhappyenclave for this information. I submitted my safety complaint today! I also added a complaint about my power liftgate that just drops on you if you are parked on a slope.
  • amarquezamarquez Posts: 1
    Can you please let me know how you fixed the problem if you fixed it at all?
    email me at
    a_marquez_73@hotmail.com

    thank you
    alex
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,956
    Emails may get you personal help but not help others. Please don't ask for "personal" help via email. We all benefit when a problem is discussed on the open forum. Thanks.
  • While I love my 2008 Buick Enclave AWD, paying $1800 for a repair to the power steering pump PLUS the rack & pinion is more than I can take. I noticed a "rubbing" noise when turning the wheel when I first purchased this vehicle but the dealership assured me it was nothing. A year or so later and I can't turn the wheel at all while driving in low speeds. I almost got hit head on last night with all 4 kids in the car because my car turned wide into the oncoming traffic. :mad:

    Reading the number of postings on this issue has me convinced there is a major problem here....we also have had to replace the water pump at around 80k miles. Lift gate? It's been fixed twice, now the struts on the gate are bad and it drops on your head.

    How do I start a case number to have the power steering pump/rack & pinion issue become an official recall? I see the link above to file an incident with NTSB but I mean with GM. I cannot believe this isn't already in the system.

    My grandparents owned a Buick dealership in our little town when I was growing up and because of that pride, I've always owned a Buick. I had considered buying another Enclave, but now for the FIRST TIME IN MY LIFE I am considering buying a foreign vehicle.....especially if GM isn't going to stand behind their product. :lemon:
  • bobs124bobs124 Posts: 4
    Just paid the bill.
    GM customer service is a joke.
    All the forum responses on this site told it like it would be with GM.
    Customer service sound sincere but they really don't care because there is nothing they can do about it once it is out of warranty. My warranty was good till 62,000 miles. This happened at 72,000 miles.
    They also told me there is not an issue with the rack and opinion or power steering pump even though our 2008 Acadia had both replaced at 30,000 miles.
    Next car will not be a GM product. :(
  • twt2twt2 Posts: 6
    The fact that GM can say there is no problem with power steering is a joke . How you can make a luxury product like this and have so man problems is another joke. Well joke is on them because I dumped he heap last weekend and bought a brand I can trust for reliability: Lexus. The fact is I was super apprehensive to even buy Enclave I begin with because I was worried about GM/Americn car reliability. But I heard good things about the vehicle and gave it a shot. I should be shot for good against my I instincts.
  • chosen33chosen33 Posts: 10
    I've had my rack and pinion replaced due to steering locking up on me while 400 miles away from home. That was a year and half ago. Now the steering is beginning to whine and rub again..they may want to re-think that "no issue" statement.
  • edenclaveedenclave Posts: 2
    Please do not buy a Buick unless you have more money than you know what to do with! I just paid $800.00 to replace the steering pump, steering pinion, and water pump. At 59,000 miles they told me these items were normal wear and tear. If you believe this is how long a car should last then by all means buy Buick for normal people stay away from this junk!
  • terilmterilm Posts: 1
    I love the appearance of this car; however that's where it begins and ends. I've had nothing but problems since it was purchased (new). Computer issues are a nightmare; from gauges going crazy to doors unlocking and re-locking to the car just plain not starting. I've had it to the dealership several times and they just couldn't seem to find the problem until...the warranty had expired, what a surprise!

    Steering issues as well; and of course I was told by the dealership it was my imagination!! My husband is a big guy, 6'3" and 240lbs...if he can barely get the steering wheel to turn I'm pretty comfortable that something's wrong.

    Received paperwork about a recall and took it to the dealership; they only performed half of what was on the recall...had to take it back 2 more times before it supposedly was fixed. The mgr contacted me because of the issues, said she'd gotten 'special permission' for me to have an additional $1,500 discount on my next GM purchase - I'm amazed they thought that corrected the situation.

    Never again will I purchase GM after this experience...the sad part is my father-in-law is retired GM!!
  • I exactly have the same issue on my 2009 Enclave. Took to dealer when in 2010 and they said its normal and GM have no fix for it. The groaning noise is annoying and does not give you a sense of safety. Still does it now but worst. Took it again several time and service advisor maintain their "IT'S NORMAL" pitch. Very frustrating. Considering this is my first GM (American built vehicle) despite general consensus with my peers to stay on the Japanese vehicles.
    Di this issue ever had a resolution???
  • twt2twt2 Posts: 6
    I had the problem again but this time turns out it was an axle issue covered by my drive train. Just sounded like it was from my steering wheel.
  • Just an update that the A/C is also experiencing problems as well. It, too, seems to be a well-documented issue with these vehicles. I am so upset and frustrated. :sick:

    bmanly, "Buick Enclave AC Problems" #1, 29 Jul 2009 7:43 am
  • jiml82jiml82 Posts: 1
    edited July 2013
    This is a biased response.
    I worked for General Motors and Saginaw Steering Gear Division for 37 years as a product engineering mechanical engineer. We were spun off as part of Delphi in 1999. I have been retired for 13 years. During most of my career, Saginaw supplied nearly 100% of GMs steering components. With the spin offs and bankruptsies, GM decided to "go elsewhere" for a lot of their steering parts. Saginaw certainly wasn't perfect. But my last two GM cars have had multiple steering problems (and neither vehicle has any Saginaw steering parts.)
    My 2009 Enclave had a new rack and pinion installed because of a rubbing condition (12,000 miles). A year later the car was returned for the same noise. Now there was a "service fix" available for the problem. The car was sold with only 48,000 miles.
    My wife's 2009 Chevrolet Cobalt has electric power steering. Again, not sourced at Saginaw. The electric steering motor was replaced as part of a campaign (10,000 miles). After the new motor was installed the rack and pinion steering gear began to rattle. When the service tech took me out for a ride, he knew exactly what type of broken surface over which to drive the car. When he heard the rattle, he stated, "They all do it." The rack and pinion was replaced (20,000 miles). We still have the Cobalt with 32,000 miles on it.
    JIML82
  • tfamilytfamily Posts: 1
    I love the look of my Buick...... But I can not turn my car at slow speeds. It is intermittent. After reading all these posts, why is there not a recall. This is a HUGE. Safety issue. I hear it is the racK and pinion. Rrrrrrrrr. She only has 130k.... I thought American made is better...... I do not see GM in my future.
    Once I get the car fixed she is sold. I have never owed a car which is so expensive to fix. The tire replacement is the worst.
  • We have had issues with steering rubbing noise on our 2009 Enclave that were fixed under warranty by replacing the rack & pinion unit.
    For the past few weeks, we had had intermittent, complete loss of the power steering / steering assist at low speeds, e.g. when parking or when slowing down for a left hand turn. Mechanics could never find anything. It has gotten worse, now they finally diagnosed the power steering pump and want $800+ to fix it. A luxury crossover with less than 60,000 miles and not even 4 years old? Really? This is unbelievable. I have never had a vehicle with that much stuff breaking before, and it seems by the number of people experiencing this issue, there is a epidemic failure GM has to address. Loss of steering assist is a safety issue, I am off to report this to the NTHSB.
  • gmcustsvcgmcustsvc Posts: 4,001
    Hi there,

    I'm happy to hear that your past repairs were covered by your warranty, but can understand your most recent frustrations with this reoccurring. If you haven't already spoken to GM Customer Service about this, I would like to document your vehicle issues within our system. Can you please send us your full name, VIN, exact mileage, contact info, and dealer? I can be reached by email at socialmedia@gm.com [attn Amber].

    Thank you

    Amber N.
    GM Customer Care
  • We had loss of steering while in an intersection waiting to turn left. My wife could not turn the sterring wheel, and almost was hit by oncoming traffic! Now the steering is always like this, and we are scared to drive the Enclave. We took it to the dealer, they say the power steering pump needs to be replaced, and quoted over $1100 to replace it! We are not sure how we will pay for this. After this happened, I did some research, and this is a huge problem. I called Buick Customer Care and started a case on it, and complained to the NHTSA. This is a definite safety issue that needs attention and a recall put out by GM. GM did issue a recall for the water pump seal, but why not for this since it is a safety issue? GM needs to step up before something terrible happens....
  • justdavecjustdavec Posts: 3
    edited August 2013
    The vehicle died for my wife as she was waiting in line at a drive-up window yesterday. Had power to fan blower, radio etc, but would not turn over. After 5 minutes it started back up but with check engine light on. Took it to the dealer (Meyer Automotive, Seward NE) they say the ECM needs to be replaced, not warrantable, of course....$550 with labor. Just had the front struts replaced for the 3rd time earlier this summer. I have never, ever owned a vehicle with such a high cost of ownership. These are nice looking, nice riding, luxury vehicles, but they seem to be plagued with just a lot of issues. I have owned many other new vehicles and have run them far beyond the mileage on this vehicle (86K) without any of the issues or anywhere near the expense. Really having doubts about owning another.......Is this ECM problem legit, or is there a timing chain issue or something lurking in the background?
  • Thank you. Mine is just starting to make noise at 97 thousand, I will have this checked first.
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