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Buick Enclave Power Steering Noise

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Comments

  • Thank you for posting your concerns, mrssmith60,

    I’m sorry to hear that you have had so many arise with your Enclave. If we can be of any assistance (looking into warranty or recall information on your vehicle, assisting in working with a dealership towards resolving this concern), please email us with your name/username, contact information, the last 8 digits of your VIN, and your involved dealership.

    Best,
    Sarah
    GM Customer Service
  • I have had this groaning and squealing noise in the power steering for some time as well. I just now have turned 50k and two dealers have each told me that Buick was aware of the problem, was not a recall and working on a fix. I, too, experienced low P/S fluid at one time but was told that this was not the cause of this noise. It sounds more like a rubbing sound as if a bushing was bad or needed a shot of grease. Does not interfere with overall drive, but worrisome and annoying.
    I have spoken with two other owners of Acadia/Enclave who have same problem.
  • If Customer Service can be of any assistance in working with a dealership towards addressing the concerns you're describing, please email us more information (including your name/username, contact information, and the last 8 digits of your vehicle's VIN).

    Regards,
    Sarah
    GM Customer Service
  • I am having the same power steering problems on my 2008 Enclave. Have you had any luck with getting this fixed?
  • Customer Assistance is available to help you work with your dealership towards diagnosing what is behind steering concern you're describing. Or we can even check to see if there are any open recalls on your vehicle. Please send us an email with more information, including your name and contact information, the last 8 digits of your vehicle's VIN, the name of your involved dealership, and information on your visits to the dealership.

    Regards,
    Sarah
    GM Customer Service
  • I purchased this car in October of 2009, and shortly after I purchased it they replaced something in the steering that was making a load clanking noise. Everything has been ok until this fall, and since that point I have replaced the power steering pump, water pump, and now the rack & pinion needs to be replaced. I paid a lot of money for this car to have these types of major issues on a car that has less than 80K miles on it. I put anywhere between 35K & 45K miles on this car a year, and I can't afford to keep shelling out 500 to 1K every month on this car for repairs on top of the monthly pmt. I need for Buick/GM to step up here and admit that there are serious issues with the steering on the Enclave, and fix this car free of charge. I had one of the dealership's service people rid with me in the car to hear some issues with the steering earlier this year, and he told me that the noises were just part of the normal noises on an Enclave, and now 9 months later it needs a rack & pinion. I need to get at least 150K miles out of this car before I replace it, and right now I seriously doubt that will happen.
  • buckb4buckb4 Posts: 2
    edited December 2011
    I reported over a year ago that all of you should be having your dealerships open up a "Case Number" with GM for your steering noise problems. Have any of you done this? I also see that GM Customer Service has contacted some of you; has that helped you? To date GM still has not contacted me regarding my case number. Reference: I was respondent #9 on this topic last year.
  • Kkunzler64,

    If we can set up a customer assistance case for you, which are evaluated on a case-by-case basis, please email us more information (include your name and contact information, your involved dealership and an account of your visits there for these concerns (if applicable), and the last 8 digits of your VIN and current mileage).

    Bbuckb4,

    I apologize that your post was overlooked. It sounds as though you do have a Service Request open - would you like for us to look into this further? Please email us your case number and we would be happy to share its progress with you.

    Best,
    Sarah
    GM Customer Service
  • We have a 2008 buick enclave CXL, and have experienced the same exact issues. The car crossed the 100,000 ,mile mark and has completely fallen apart. Transmission went up at 104,000 that GM agreed to cover only half after i had brought vehicle in complaining of transmission problems at 94000 miles $2100. Now vehicle power steering rack failed about 2 weeks ago, quick $1000, only to be followed by power steering pump failing yesterday and another $600.
  • I am sorry to hear about the inconvenience and frustration you are experiencing. Has your vehicle already been repaired, or is it still in at your dealership?

    Regards,
    Sarah
    GM Customer Service
  • it is in the dealership now, repairs were to be done today..
  • They did fix my car on Monday of this week, and to my surprise they did pay for the repairs. I am happy that GM did stand up and take care of this problem, however I would really like to see them do a recall on this issue. When my power steering pump started having issues, it would totally stop working for a few seconds. The first time that issue happened I had 5 customers in the car with me turning out of a restaurant to a very busy street, and we were inches away from a bad wreck. To me these steering problems are a serious safety hazard, and should be replaced under a recall. Your transmission problems at 104K miles scare me, as I most likely put 150K miles on this car.
  • jacksparrow....we had trouble with our Enclave electrical system as a result of water saturation of a (GM Tech told us..) water-logged connector under passenger side floor mat. We live in Michigan and the car had been outdoors for several weeks in the snow and ice...freezing and thawing. Apparently the seal around the sun roof allowed moisture to seep into the sun roof drain channel which has a drain-line that sends moisture down "A" post and out...the drain either plugs or disconnects and allowed water into/around that connector. this causes lots of weird electrical stuff to happen. The DIC shut down...radio shut down...wipers failed...if shut engine off...would not re-start. Once the tech replaced the sun roof seal, dried out the connector...things were fine...BUT then when summer arrived, we were caught in a very heavy down-pour (rain) and it happened again...I took it back into the shop...they dried it out and put some "goopy" stuff on it and fiddled with the drain line...it's been over 9 months and things are fine. I just suggest checking this out as a solution...might be your problem.
    MIKE
  • Badgm1,

    Have you gotten your Enclave back at this point? If so, how did the repairs go?

    Happy Holidays,
    Sarah
    GM Customer Service
  • I had the power sterring noise of my enclave 2008 right after a simple oil change at the dealership. well i left it alone for a bit but this noise was getting louder at times. i took my enclave back so they can take a look at it . come to find out it was some part in the wheel system. whats worse after they replaced a whole major part ,the noise was still there. left with frustration because after i explained on how this was not normal they brushed it off by saying u need to drive the vehicle for a while so the parts can lubricate. i even asked to see the oiginal part to make sure they did change it. there explaination was o we packed it up already to send it back to manufature. hmm didnt sound right. well next thing you know there was no change. i took my enclave to anothor gm service provideer explained what i was hearing and they took the time to listen. they even drove it around when i was there, something thery didnt do at the dealership. he knew what i was talking about .at coming back to pick up my car he said there were air pockets and not enough power sterring fluid and now it is running smoothly and quietly. he even let me know the wrong things the dealership did. he said when the dealership tech filled the power sterring fluid after changing the part they did not let it run to take out the air pockets it had. makes me wonder if it needed that major part in the first place. the problem with some ,they dont take the time to listen. im glad this other place did and fixed that problem. now i really hesitate to take it back for check ups at where i got the enclave. from one simple oil change to who nows if they messed up the powersterring over it.
  • I am glad to hear that you were able to have the noise taken care of in your Enclave, and sorry that your initial dealership experience was not satisfactory. Is the alternative service provider you went to convenient? If it's a GM dealership, any warranties on your vehicle would still be honored. Please let us know if we can be of any assistance.

    Regards,
    Sarah
    GM Customer Service
  • I have worked for ford for 30 years and have seen too many problems,know i work for myself.This past year i worked on a few cobalts and 2 G6s,I have never seen so many issues in my life all the same prolems ,suspension,injectors power steeringnthese cars have 50000 to 85000 on them.I am working on an Enclave now it has 83,258 on it struts are gone,they leaked all over and links are shot,now it came back with traction,abs,and check engine light on and on start up internal engine rattle.I look for tsbs and there are at least 50 or more.I have seen Hondas and toyotas with 100,000 on them with still know problems.American companies are about bottom line not quality of car after 50,000.I drove ,Ford,chevy,and doge truuks,guss what I bought the toyota,guss what it has more American parts on it than the big 3,so whos the fool????It is very sad greed ruining are country and the consumer
  • crayjencrayjen Posts: 1
    edited January 2012
    I bought my 2008 Enclave in April of 2011, I know this sounds strange but we liked the wheels better than the big blingy ones on the newer models. HOWEVER, I'm thinking we need to get rid of it. The steering noises posted here are awful, and I have a loud whistling noise if the wind is blowing across the vehicle while running down the road. The 2/3/R ? plate in the transmission had to be replaced at 43,000, and I just got it back from the dealership yesterday because there was a leak in the evaporator core. AND of course the bumper to bumper, has expired, not because of miles, but because of time. Get in the car today and the driver side window doesn't work right, and the right side mirror doesn't either. Before this I drove a 2002 Chevy Venture, and didn't have a single problem until well after 100,000. I'm worried this is a piece of junk that I'm paying for every month!! NOT HAPPY! I'm going to try and call customer service today, but I'm not sure it will do any good?!? I have a cousin who was thinking about an Enclave...asked me what I thought, I honestly couldn't recommend an Enclave to anyone right now!
  • Customer Service will get you set up with a Service Request and will help you work through what options may be available. The first step in the process is going to be a visit to your dealership to have them diagnose what the cause of the concern is.

    Please keep us posted as to your progress!
    Sarah
    GM Customer Service
  • I know that I made a mistake with this car, and I am actively looking to replace it. I am going to take a bath on this car, as the trade in values are terrible. When I purchased this car in Oct of 2009 consumer reports recommended it, and they have now pulled that recommendation. While I was very happy that GM took car of the last repair, I am very much concerned about what will break next. The A/C has been making some noises and not working as good, so I am sure that will be a serious issue very soon. The transmission is now very slow to shift when the car is first used after a cold night. I have owned a lot of cars over the years, and I put a ton of miles on them for my field sales job. This car is by far the most comfortable and nice car that I have owned, however it is also the biggest lemon that I have ever owned.
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