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Buick Enclave Power Steering Noise

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Comments

  • rod640rod640 Posts: 2
    No case yet, since I just got the bad news a little while ago. That dealer has apparently had many similar issues with the Enclave. I'd be happy to send the information you request, and would appreciate any assistance you can provide after the fact. Thank you.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Great!
    We look forward to hearing from you,
    Sarah
    GM Customer Service
  • Totally agree! When contacting GM directly all I got was sorry and we can give you a discount on the next car you buy....right! Still waiting on the "discount letter". By the way it cost me $1,900.
  • wobcfwobcf Posts: 1
    I purchased my 09 enclave in 2010, 14,000 miles. Within just a few months the engine light came on, needed new timing gears, which mean the engine trans etc must come out of the car. Got a recall to have the computer reprogrammed so oil changes would be closer together, supposed to fix the timing gear problem. (give me a break!) After the timing gear repair, power steering started making noise, new power steering pump. Discovered oil leak on front cover (timing gear cover) pulled the engine again to repair. Power steering making noise again, told they will flush the p/s system and put a different type of fluid that will stop the noise. That appointment is next week, I am going to talk to the owner of the dealership about these problems. I think it might qualify as a lemon. I am just about out of warranty, and retired, fixed income and monthly repair bills don't mix....
  • gmcustsvcgmcustsvc Posts: 4,062
    wobcf,
    Thank you for taking the time to post your concerns. Have you spoke with GM Customer Assistance? If you would please email me with the following information, I would like to look into your concerns, VIN, current mileage, involved dealer, Edmunds user name, and complete contact information. I look forward to hearing from you.
    Christina
    GM Customer Service
    SocialMedia@GM.com
  • Your problem is most likely an air bubble in your power steering system, a very simple fix. It was a problem on mine after they replaced the leaky front cover gasket also. I fixed mine by lifting the front end off the ground and turning the steering wheel 15 turns in each direction. This must be done with the engine off. In my case two huge air bubbles came out of the system and my wife is happy again. I do know that there is an oil for colder regions, that is what is in my Enclave. You are lucky to have had the reprogrammation done for the oil change indicator, I own a 2008, with the same engine as you(minus 20 hp), and they will not reprogram mine. I change my oil every 10,000 kilometers, and use Castrol Syntec oil. My warranty is almost up, and hopefully the long series of problems that I have had with it are now gone forever, but time will only tell. These cars are really a great ride, but lack a serious amount of quality.
  • aaplsueaaplsue Posts: 37
    My steering is making a rubbing noise when I turn, does anybody have this problem and if so what was the outcome?
  • douglaswdouglasw Posts: 3
    Like many others who own a 2008 Enclave or Acadia, I was informed yesterday that the rack and pinion in my Enclave needed to be replaced. In researching the warranty options I came across these posts. It would appear that GM has an issue with these units going bad with such low mileage.

    The car currently has 70,545 miles. The VIN # is 5GAEV23718J66369. Sarah from GM customer service, can you assist me in what options may be available?

    Thank You
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning douglasw,

    I'm sorry - I was unable to access your vehicle's information with the VIN provided. Would you be able to verify the last 8 digits for me please?

    Given your current mileage, you are beyond the parameters of bumper to bumper coverage, but would still be within your powertrain warranty (unless the date of expiration has already passed). Powertrain covers the following components per the 2008 Buick Warranty Manual:
    Engine: Cylinder head, block, timing gears, timing
    chain, timing cover, oil pump/oil pump housing,
    OHC carriers, valve covers, oil pan, seals, gaskets,
    turbocharger, supercharger and all internal lubricated
    parts as well as manifolds, flywheel, water pump,
    harmonic balancer and engine mount. Timing belts are
    covered until the first scheduled maintenance interval.

    Transmission/Transaxle/Transfer Case: Case,
    all internal lubricated parts, torque converter, transfer
    case, transmission/transaxle mounts, seals, and
    gaskets.

    Drive Systems: Final drive housing, all internal
    lubricated parts, axle shafts and bearings, constant
    velocity joints, axle housing, propeller shafts, universal
    joints, wheel bearings, locking hubs, front differential
    actuator, supports, front and rear hub bearings,
    seals and gaskets.

    The rack and pinion assembly is not explicitly listed; if we can look into this further with you, please send the following information to sociamedia@gm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.

    Best,
    Sarah
    GM Customer Service
  • douglaswdouglasw Posts: 3
    Sarah,

    Thank you for your response below. I am writing to confirm the information you requested:

    My Edmunds Username is DouglasW
    Last 8 VIN# 8J266369
    Current mileage is 70,604
    My local Buick Dealer is Medina Auto Mall @ 3205 Medina Road, Medina Ohio

    Please provide your advice on how I should proceed for warranty consideration.

    Thank You,

    Doug
  • douglaswdouglasw Posts: 3
    Christina or Sarah

    I emailed you earlier from my work address but wanted you to know that Medina Auto Mall has diagnosed that my 2008 Enclave needs a new steering rack, power steering pump, and swaybar links. Mary, the Service Manager, shared that she had three others in for the same thing today. Buick evidently has a quality issue with this major component to be failing at such low mileage (70k in my case).

    Please advise if GM will provide warranty consideration for my repair. I have to make a decision as the car is waiting for repair.

    Thank You,

    Doug
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Hello Doug,
    I apologize that I didn't receive your message before now! I will send your case to your District Specialist for further consideration; I'm sorry, but the soonest they will be able to contact you is Monday the 11th as it's now Friday evening. Again, I apologize that we weren't alerted to your post sooner!

    Sarah
    GM Customer Service
  • tiffanym1tiffanym1 Posts: 4
    I just returned home from dropping my 2010 Enclave (61,000 miles) off at the dealership for power steering repairs. The service manager was not comfortable with me driving the vehicle home and bringing it back tomorrow because he felt it was not safe. I narrowly avoided 2 accidents recently when I was unable to turn my vehicle into driveways with vehicles coming in the opposite direction. The service manager said that it was a power steering failure. It is clear from these posts that the people at Buick have "known or should have known" about this problem since 2008. When are they going to issue a recall?? Hopefully it will not take a death or serious injury before they do something about it!
  • tiffanym1tiffanym1 Posts: 4
    Please report any safety issues (especially the power steering) to the National Highway Traffic Safety Administration at https://www-odi.nhtsa.dot.gov/ivoq/.
    We as consumers need to make sure they are aware of safety issues to protect others. Thank you!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good evening tiffanym1,

    We're relieved to hear that you weren't in any accidents with your Enclave as a result of the steering matter you're facing. Please keep us posted on the progress at your dealership!

    All the best,
    Sarah
    GM Customer Service
  • Have 09 Enclave with about 74000 miles on it, and now for about 2 months now, have been fighting power steering failure, and usually when you least expect it. my wife has had some very close accidents and over curb turning situations. I have checked fluid level, looked for leaks, tried to find more issues at all with it. I called the dealer on it and asked of there had been problems with them, and he said he had not heard mcuh about it, and no there would not be warranty and said if its the power steering pump, looking at roughly over $1,000. We havent had the money to fix it, and after eading all the posts on here i am surprised GM hasnt had a recall on this yet, I would be curious to know how many people have had accidents from this.. I am a die hard GM fan, have owned GM for over 30 years, never have I saw a vehicle with more issues, The camshaft, sun roof leak, winshield leak, bad brakes.. I love Buick and GM, but really????
  • gmcustsvcgmcustsvc Posts: 4,062
    schradermn,
    Thank you for taking the time to post your concerns. Can you please email me directly with your VIN, current mileage, and involved dealer? I look forward to your response.
    Christina
    GM Customer Service
    SocialMedia@GM.com
  • mc1000mc1000 Posts: 1
    Wow! I just checked in to see if other enclave owners were having issues with their power steering on the web and found this site. This is our very first GM product and this is very disheartening to see this issue. Ours is a 2010 Enclave with only 65,xxx miles and my wife is the only driver and she almost also got into an accident yesterday when she went to make a turn and couldn't turn as quick because of the extra effort it took to steer. She started to notice it when she had to back-up out of parking spaces. Thought she was imagining thinks but after her close call I am really concerned. It definetly is a safety matter! Hope GM will stand behind their product......first and last one for me if they don't.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    mc1000,
    We're glad to hear that your wife is okay after that experience out on the road. As you work though getting this looked at, should you like to get a case set up with us at Customer Assistance please email the following information to us at socialmedia@gm.com: your name and Edmunds username, your phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
    Kind regards,
    Sarah
    GM Customer Service
  • cassidy5cassidy5 Posts: 7
    edited June 2012
    I returned from the dealer this past Friday after also fighter power steering trouble for 6 months and missing another car by inches in a turn the day before due to no rotation available at wheel. I thought the problem was due to a bad alignment from new tires and that he TPMS was off. After reading the posts Thursday night when I typed in my car make and year, it was not a huge surprise for me to be told my 2010 buick ENCLAVE with now 70,000 miles also have a leek in my power steering rack and a failed power steering pump. The repair to be done :$2,000.00! When I was leaving , the service manager politely stated he would see what he could do to lower the price. He also has given me a rental for my 4 daughters and I until they can work on my car tomorrow. A 2010 vehicle should NOT have a failed pump. The issues started back with 60,000 miles on it. As the guests above stated, GM has known about this since 2008 and a need for a recall appears evident. I had a Acura MDX with 200,000 miles for 11 years that only required routine care. I purchased this vehicle used with 19,000 proud to buy American and have a buick and now I have second thoughts. Sarah, please advise me as a GM representave as well as that of the power train warranty. Thank you.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good afternoon cassidy5,

    The power steering rack and pump are not components covered by the power train warranty. The following components do fall under coverage:

    Engine Coverage includes: All
    internally lubricated parts, engine oil
    cooling hoses, lines and radiators.
    Also included are all actuators
    and electrical components internal
    to the engine (i.e.: Active Fuel
    Management Valve Lifter Oil
    Manifold, etc.) cylinder head, block,
    timing gears, timing chain, timing
    cover, oil pump/oil pump housing,
    OHC carriers, valve covers, oil pan,
    seals, gaskets, manifolds, flywheel,
    water pump, harmonic balancer,
    engine mount, starter motor,
    turbocharger and supercharger.
    Timing belts are covered until the
    first scheduled maintenance interval.

    Transmission/Transaxle
    Coverage includes: All internally
    lubricated parts, case, torque
    converter, mounts, seals and
    gaskets as well as any electrical
    components internal to the
    transmission/transaxle. Also
    covered are any actuators directly
    connected to the transmission
    (slave cylinder, etc.).

    Transfer Case Coverage includes:
    All internally lubricated parts,
    case, mounts, seals and gaskets as
    well as any electrical components
    internal to the transfer case.
    Also covered are any actuators
    directly connected to the transfer
    case as well as encoder motor.

    includes: All internally lubricated
    parts, final drive housings, axle
    shafts and bearings, constant
    velocity joints, propeller shafts and
    universal joints. All mounts,
    supports, seals, gaskets as well as
    any electrical components internal
    to the drive axle. Also covered
    are any actuators directly connected
    to the drive axle (i.e.: front
    differential actuator, etc.).

    While the part is not covered, if we can look into this further with you, please send us the following information at socialmedia@gm.com: Your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.

    Regards,
    Sarah
    GM Customer Service
  • blakemnblakemn Posts: 2
    Drove back from the lake today in Northern MN and after parking to unload, then getting ready to re-park in the driveway... the power steering was simply.... GONE. Just disappeared. Thank god we got home, but worried from these posts we're SOL. Very low mileage-- but consistent with stories here, just over the warranty threshold by a few thousand miles. Very frustrating... worried what our mechanic will say is the damage.
  • cassidy5cassidy5 Posts: 7
    I called Buick's main customer service line. They agreed to cover the cost of the parts and I payed for the Labor. The price went from $2,000.00 to $700.00.
    It is clearly a very dangerous faulty part of the Buick Enclave released up through the middle of 2010 when the steering rack was adapted. I feel they should cover labor as well. I will say, the dealer and Buick were very courteous.
    Good luck.
  • blakemnblakemn Posts: 2
    Thanks Cassidy. I'll see what my local dealer says tomorrow. I trust them, but I'm really disappointed to see so many of the same problems appear here on this thread. Makes me think a recall should have occurred... and perhaps a class suit may be necessary? Ridiculous to think so many of the same problems have occured.

    This is the number I've found for Customer Service:

    Buick's Customer Relations Center (for Buick owners):
    1-800-521-7300
    Monday-Saturday - 8 a.m. - 9 p.m. (EST)
    Sunday - Closed
  • jpatstljpatstl Posts: 1
    I'm having the same tightening of the wheel, have tried having it addressed twice, and narrowly avoided an accident this morning. I'm shocked to see how common this is! I need advice - I already went to my dealer about both this steering issue and an A/C issue. They fixed the A/C and said the steering was fine. That was over a month ago. I took the car elsewhere, they filled the PS fluid - no change. If I can't get help from the dealer, where do I go?! For an obviously common issue, there should be no cost involved!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning jpatstl,

    If we can follow up with your dealership on the tightening of the wheel matter you've described, please send the following information to socialmedia@gm.com:
    Your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.

    We will set up a Service Request in our department and go from there.

    Kind regards,
    Sarah
    GM Customer Service
  • nbeyernbeyer Posts: 2
    I too have this issue with my Buick. I work out of state during the week and home on weekends and drive my vehicle during these dates or when I am actually able to work from home. The past several months I have noticed my power steering acting this way. I have taken it to two different GM dealers and they are telling me that I need a new steering column and it is going to cost me close to $2000. If this is something that is happening quite frequently it would appear that Buick would need to do a recall.

    Is there something that is recommended to get this resolved since there are so many people with the same issue on this forum?

    Thank you,
    nbeyer
  • nbeyernbeyer Posts: 2
    Yes, I agree!! No cost should be involved. How can you have 98 comments on the exact same issue over the past few years?!? I was told mine is the steering column, which is ridiculous because my steering column is fine.

    Please post if you get a reply.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    nbeyer,

    I see that you've gotten a second opinion on this; if you would like for us to look into anything further, please don't hesitate to get in touch with us at socialmedia@gm.com (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your preferred dealer).

    Regards,
    Sarah
    GM Customer Service
  • So I posted to this site about 2.5 months ago about the Steering Column problem.
    It had already been fixed under warranty once - and then same problem occurred - out
    of warranty now -within a 2 year period. So after much back and forth - with GM customer
    service- GM would pay for parts and we pay for labor + tax for servicing which amounted to
    $650. So we did this. Got the car back - and noise is still there - and worse. When I brought the car back - they said this was a different problem with the steering column and would take an additional $600 to fix. Just lesson for all - even if you fix the problem - it probably won't get fixed.... With all three of our cars approaching the need to replace - GM is becoming less and less likely option.......
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