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Buick Enclave Power Steering Noise

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  • I am reading this thread after finding out my 2009 Buick Enclave will have to have its rack & pinion replaced at 61,000 miles and out of warranty. My mechanic said this is a common problem with this model and there is no quality recall. It will cost me $1100. The local dealer has done 5 of these repairs in the last month. The power steering just started not working at low speeds. GM may be making a comeback but not with this customer.
  • I'm sorry to hear that the rack & pinion needs to be replaced on your Enclave.

    If we can look into any additional options that may be available, please send us an email with more information (include your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your dealership). My coworker Christina, who answers incoming emails, will set up your Service Request and advise you further. We can't guarantee the results of this inquiry, but will be thorough in our investigation.

    Regards,
    Sarah
    GM Customer Service
  • I guess I should have learned my lesson from my last 2002 Buick Rendezvous but i guess I am a die hard Buick fan! I bought a 2008 Buick Enclave 3 months ago with 116,000 miles on it 2 previous owners. Mileage has never bothered me if I figured it looked like it was maintained well by previous owners! After 3 months now I can say Great riding auto but seems like it has bugs in electrical and the same whinning power steering unit everyone else complains about! Yesterday I got inside auto and decided to get something from back seat and I could not open door power door locks would not operate until I started car then radio went crazy with no display but played fine. First I thought battery went dead but it started fine! Next day my wife said all dash displays went off while driving! Oh boy! Had a problem like this on Rendezvous BCM module ! Well looks like I am in for it Again I will watch all your post . I learned a lot about the Rendezvous here and any time I took it to the dealer I heard the same thing " never heard of that problem " ! Sound familiar!
  • I'm sorry to hear about these electrical issues with your Enclave. Have you already visited your dealership? We're available to follow up with them, if you like. Please get in touch via the email address located in my profile and we'll look into this further (include the last 8 of your VIN and the name of your dealership).

    Best,
    Sarah
    GM Customer Service
  • While I love my 2008 Buick Enclave AWD, paying $1800 for a repair to the power steering unit right after it was out of warranty(55,000 miles), didn't sit well with a retired individual.

    Reading the number of postings on this issue has me convinced there is a major problem here....
    How do I start a case number and have this issue become an official recall....?

    I had considered buying another Enclave, but if this happens again or I have to fork over more money, why......especially if GM isn't going to stand behind their product.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Hello paiceskater,

    I'm sorry to read about the recent repair you had done on your Enclave, and apologize for any unease this caused you. The repair has been completed, correct?

    We can get a Service Request set up for you if you wanted to email us at socialmedia@gm.com (please include your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership). Or, if you're more comfortable discussing these matters over the phone, you can also contact our Buick Customer Assistance Center at 800-521-7300.

    Setting up a Service Request will not generate a recall, but that database as well as the database that our dealerships use are used by GM to make decisions along those lines.

    Regards,
    Sarah
    GM Customer Service
  • mgmd11mgmd11 Posts: 4
    Buick does have a serious quality issue with their Enclave power steering pumps and the cascading problems it causes. Just replacing the pump does not fix the problem because the metal chips from the pump get into the rack and pinion gear causing it to fail as well. Both parts have to be replace. Buick will only consider resolving an out of warranty issue if the repair it done at a GM dealer. I had my repair done elsewhere after finding out it was out of warranty. So Buick chooses to ignore the issue and not resolve a serious customer satisfaction issue. This customer chooses to never buy another GM product and share my experience with others.
  • I have a 2008 Buick Enclave that was purchased new and as of today I an labeling it a lemon! First the sun roof leaked so frequently that the head lining is now ruined, but apparently the leak is repaired. Then the water pump failed and had to be replaced. Next the power steering pump failed. Then the main seal on the transmission failed and it took two weeks to be repaired. All that was under the bumper-to-bumper warranty. Now at 63000 the steering is once again an issue. First the dealer said the noise was caused by the power steering pump but when I reminded them it had been replaced once they decided to check further and now they say it is the rack and pinion; apparently the "steering gear" has failed and repairs will run $1300 or more. But they say it is perfectly safe to drive as is and is not in danger of failing on the highway - its just noisy??? How can that be? I bought this GM because of all the prior GM vehicles we owned. The last was a 3/4-ton van that had 250,000 when we traded it in. We never had these problems with it and expect the same service from this vehicle. I though that our government did the right thing in bailing out GM. Now I seriously wonder. We purchased an American product and our own manufacturer won't stand behind it. With all the bailout money GM received I think their customers deserve much better service."> I intend to complain loudly to every consumer organization I can think of and unless GM fixes this at their cost I won't recommend GM vehicles to anyone else - and I've done that lots of times in the past. And next time I will seriously consider buying a Lexus!
  • gmcustsvcgmcustsvc Posts: 4,055
    tickedowner,
    I apologize for your frustrations and concerns. Can you please email me directly? Please include your VIN, current mileage, involved dealer, as well as a description of your concerns. I look forward to hearing from you further.
    Christina
    GM Customer Service
  • I would be happy to send the information to you. What is the email address?
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning tickedowner,

    You can email us at socialmedia@gm.com.

    We look forward to hearing from you,
    Sarah
    GM Customer Service
  • gerryrapgerryrap Posts: 1
    I finally got tired of this power steering enclave constantly makes. The final straw was when my friend commented about the noise even when the radio was on. I've created a case with GM about the issue. The quote from the dealer was $1800 to replace the rack and pinion and steering pump. The GM rep called and offered to pay for just the parts. Which leaves me with an $800 bill. I am not very happy with this bill to say the least, but the embarrassing noise is just too much. I had hoped that the recent recall would cover this already, but of course it doesn't. So now, I am starting to get the electrical problems I've been reading about. My friends really like the car, but they wonder why I won't recommend it. I just tell them to go with a more reliable car that would last without costly repairs. I still love my enclave, but I drive it with some anxiety waiting for the next unexplainable issue.
  • 2009 Buick Enclave CXL 84000. Bought used - since then had to replace water pump; rebuild transmission; now in show for power steering pump and gears. Take my car to dealership for maintenance (except 1 oil change). Paid the crazy price of $600 for their Service II. 3/27 took for oil change, today find out power steering fluid low; power steering pump blown; gear needs replaced and not covered under warranty thank you very much! Very frustrated! Should have stuck with Ford!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    buckeyewife,

    If you wanted to send the last 8 digits of your VIN to socialmedia@gm.com, I would be happy to check into your warranty status and get you more information on what is/is not covered.

    Regards,
    Sarah
    GM Customer Service
  • I too have had to replace the power steering on my 63,000 2010 Enclave. This is ridiculous and the Lupient Buick in Golden Valley, MN was very happy to take my $1,800.00 to fix the car. I had two Envoy's and one Enclave prior to this lemon. I can not believe that GMC Buick would not recall this problem and fix the part that is going bad. The part was probably made in China.

    Toyota here I come.
  • Can beat you all on this. We actually had the Steering Column replaced under warrantly when it was two years old. Now at almost four years old - it has failed again! And all GM
    will do (after complaining) - is to cover the parts. So we are being asked to cover $700 labor
    bill for something they should have fixed right in the first place. Plus we actually reported noise at least two times last year - on it - so it really wasn't fix right to begin with! Our 2003 Odyssey is going on 200,000 miles and has never had any maintenance problems. Wonder what type of car we are going with our next purchase - if GM can't even fix something they should have fixed correctly the first time around :(
  • kkunzler64kkunzler64 Posts: 4
    I finally traded my Enclave in on a new Honda Pilot, as I could no longer afford the monthly payment + 500 to 1000 in repair bills the last 4 months I had it. I am done with GM products moving forward. GM did pay for the rack & pinon replacement, but I still had to pay for the power steering. I feel like the government should step in and make GM recall the enclaves to have the steering problems fixed free of charge, and they should re-pay all of us that have already paid for repairs on this problem.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Do you have a Service Request open with us, dpharrington (71-**********)? We'd be happy to check into the progress of the case, if you like.

    Best,
    Sarah
    GM Customer Service
  • rod640rod640 Posts: 2
    This post caught my eye as I also have a 2009 Enclave and have 62,000 miles on it. Took it to the dealer yesterday to see why my check engine light came on and also asked that they check out the humming noise in my steering. Today I find out that the steering "rack" is leaking and it will cost $1,300 to repair. Since this appears to be a common problem among faithful GMC owners, it's hard to believe that there would not be a recall or some relief for this. No way there should be a problem like this in a 3 year old car with 60K miles on it. Very disappointed if GM doesn't step up to help.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Do you already have a case going, either through the Customer Assistance Center or through us? If not, we're happy to set up a Service Request if you would please email the following information to socialmedia@gm.com: your name/Edmunds username, address and phone, last 8 of your VIN and current mileage, and the name of your involved dealership.

    Regards,
    Sarah
    GM Customer Service
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