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Buick Enclave Power Steering Noise

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  • cassidy5cassidy5 Posts: 7
    edited July 2012
    Spoke with Buick customer relations today over another less but still apparent issue with Enclaves... (vinyl applique bubbling of my window surround.)
    The rep politely reviewed the recall process. I hope that all that are having issues with the steering have made a claim. When enough claims are filed, the government controls the recalls. I have a feeling it will be occurring.
  • tiffanym1tiffanym1 Posts: 4
    As a follow up to my post a month ago, my dealership was able to get GM to pay for all of the parts and labor involved with my power steering repair. I do feel like a recall is necessary and urge everyone who has posted here to file a report with the National Highway Traffic Safety Administration at https://www-odi.nhtsa.dot.gov/ivoq/.

    I finally made my report today and they take about 72 hours to show up on the website. It only took about 5 minutes. You do need your VIN to make the report. This is probably the only way the government will force GM to perform a recall and repair everyone's vehicles at no charge.
  • cassidy5cassidy5 Posts: 7
    I'm glad they covered their responsibility for you. I made my report. Thank You.
  • I too have that bubbling by my driver window....did you resolve it?
  • How did you get GM to pay???
  • pburgburtpburgburt Posts: 2
    I just bought used 2010 enclave cxl two weeks ago. I too have the groaning power steering. I will call the gm dealer where I bought it and get appointment. I was test driving a Toyota highlander before I bought the enclave,looks like I should have bought the Toyota. I traded in a 2004 Buick Rainier with 140,000 miles and never did anything but change oil and tires, coolant. Guess I just got lucky. I was told by many people to buy foreign,but I had to give gm another chance. Hope this problem with steering is fixable.
  • cassidy5cassidy5 Posts: 7
    I took my enclave in this week prepared to discuss having reviewed the www. Buick forum posts from people who had also experienced the bubbling of the sticker applique. The manager at
    the dealer looked at it and said no problem , she had seen a few of them before and it was
    a bad choice by Buick; she ordered the parts for a body shop to do next week. I had called Buick customer service first and the rep had called the manager for me. Good service from Buick. I didn't have to discuss at all. The bubbling has been there since I purchased with 19,000, but it has gotten worse and is beginning to crack at peak of bubble. It is a defect that fails to cover the frame properly. It was faulty from the manufacturer. I keep my enclave in a garage... its only 2 years old and the window trim looks 15 years old.
  • cassidy5cassidy5 Posts: 7
    You need to call Buick customer service after the dealer looks at it. They were very helpful. If the 90 plus people who have had the same problem on this forum reported their issue at the website above,
    an investigation would begin for a recall. I believe there's also what's called a "common sense approach " a manufacture can use to recall with safety being compromised with faulty steering and the large volume of complaints.

    Btw, my friend has had a new highlander for a year and wants to get rid of it.. doesn't like how it drives.
  • Thanks so much for posting your issues with the power steering. You just saved me $2000.

    I had no idea that this was a common problem for the Enclave. I own a 2009 Enclave and started having the same issue with power steering around 55k-60k miles. It was just out of warranty and I didn't realize it since I was still within the 3 year purchasing time. Anyway, we took it into the dealership 2 days ago and they called yesterday to tell us the power steering rack would need replacing and that there were metal shavings in the power steering pump that would also need to be replace all for a grand total of $2200.

    That led me to google the problem and I found this site. I took Sarah's (the GM Customer Service rep in replies above) advice above and emailed GM at socialmedia@gm.com yesterday. Well, this morning I starting think I should take your advice and call Buick Customer Service Center directly, so at 9am this morning I called and specifically asked them if they could help with the cost of my repairs since this is a common problem amongst Enclave owners and it appears to be the result of faulty equipment. They asked some general questions and put me on hold while they called the dealership to verify the diagnostic testing. When he returned, he told me the dealership offered me a Third Party Extended Warranty for 3 years/36K miles, costing $2000 and I would only have to pay a $500 deductible for the repairs. I simply stated that I didn't take that deal because it was a bad deal; 36K would only last me 1 year since my job is 60 miles from home and Third Parties are notorious for refusing claims. He agreed and said he would submit the request to the district specialist and I should hear back within 24-48 hours. Well, later today around 4pm, to my surprise, Heather from GM Customer Service at socialmedia@gm.com gave me a call to followup on the email that I sent them. She also said that she would submit the request and even promised to call back tomorrow afternoon. Then, surprisingly, about 15 mins after speaking to Heather, I received a phone call from the Service Manager at the Dealership servicing my Enclave who apologized for the problem and said they would be more than happy to complete all repairs for just $200, the same cost as it would have been if I had a warranty. I was shocked and grateful. I was prepared for a big debate, but everyone I spoke with was very nice and helpful.

    Anyway, I just wanted to share for anyone else who has this problem. Now, I just pray the repairs last. Apparently, that seems to be a problem as well.
  • Yes, take cassidy5's advice and take your car in to a Buick dealership for a diagnostic, then call the Buick Customer Service to request assistance in covering the cost for the repairs. They were extremely helpful when I called. There was no debating or trying to convince them to help. I just said I noticed on the internet that many customers were having similar problems due to faulty equipment and I was wandering if you would be able to help with the cost of the repairs. They then spoke directly to the service department at the Buick dealership to verify the issues. It was painless and they brought my repair cost down from $2200 to $200 despite me being out of my warranty.

    And also report the problem here: https://www-odi.nhtsa.dot.gov/ivoq/ It's very important to get the issue out there so they can issue a recall if necessary. Apparently this is a very common issue and needs to be formally addressed.
  • pburgburtpburgburt Posts: 2
    edited July 2012
    Thanks Cassidy5 and jsmith for your response. I took my car in to get serviced this morning for the power steering noise and it took about 2 hours and they replace the steering sector boot and hose and replaced the fluid and the "groaning noise is gone". They said the boot gets dried out and that what makes the noise. Happy with C&D Motors in Waterloo, Iowa. So Far so good! I don't know what it would have,I still have some Bumper to Bumper left.
  • tammy12tammy12 Posts: 11
    ok.. i have to say that i love my 2010 enclave and i better since its loaded with every thing i could have possibly put on it.. a bit expensive but i love it!

    the power steering was whinning not long after i purchased it so i brought it in and the dealership changed it out! but it whinning again! havent contacted the dealer yet but i will!

    the a/c works great but most of the time it sounds like it has a bind on it. so much so im scared it wont last long like that!

    had bubbling on the black part between the windows but the dealership changed the film.. no problem with it yet

    while driving if the window is put half way down it kills my ears and it sounds like i have a flat tire doesnt matter whether its a back or front window!
  • tiffanym1tiffanym1 Posts: 4
    I had the service manager call a couple of times and explain to them that it was a safety issue and I was barely out of warranty. The first time, they agreed to pay half and finally they agreed to pay for all of it. I also had them pay for all but $200 of the price of repairing the same issue in my daughter's 2008 Saturn Vue by asking the service manager to call again.
  • gmcustsvcgmcustsvc Posts: 4,068
    tiffanym1,
    I just wanted to follow up with you and make sure that your concerns have been addressed. If you have any questions comments or concerns please feel free to email me directly. Have a great day!
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,068
    tammy12,
    Thank you for taking the time to post your feedback. I have documented your concerns. Please let us know how things go at the dealer. Feel free to email me directly with any questions comments or concerns.
    Christina
    GM Customer Service
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    We're glad that everything has worked out so smoothly for you! If you're wondering about any existing recalls on your Enclave, send us the last 8 digits of your VIN to socialmedia@gm.com and we'd be happy to look this up for you.
    Sarah, GM Customer Service
  • Just want to post AGAIN....car in shop for leak and clunk on acceleration. This is the 8th time for the transmission alone. :lemon: :lemon: :lemon: :lemon: :lemon:
  • chosen33chosen33 Posts: 10
    I'm reading all of these posts and my 2008 Buick Enclave has had everyone one of these problems. Leaking sunroof, bubbling around window, replaced rack & pinion for steering wheel that locked up on me 5hrs away from home coming from a funeral, and now my transmission. The transmission has been going bad since last year...truck vibrates as I accelerate and transmission light comes on every other week. Many months ago 1 dealer told me I needed a new transmission (as I posted on here before)..got a 2nd & 3rd opinion and both said I didn't. But they couldn't tell me why my car was sluggish and vibrating. Fast forward about 6-7 months now 3rd dealer is telling I need a new transmission. And it's going to cost me about $3500 plus another $1000 because they said the struts will go bad by being on the lift so long while they replace the transmission. So $4500 in total :mad:

    All of these vehicles are having the same problem yet there is no recall. I have to pay thousands of dollars to purchase the car, now I have to pay thousands to keep it rolling also. I love my Enclave, but these issues are terrible and I don't have $4500 to fix my car right now...and it's getting slower by the day....very disappointed!
  • aaplsueaaplsue Posts: 37
    My 08 has had steering noise (air noise) I have had it checked 3 times while under warranty from 2 different GM dealers and they said the car was new and they still had not learned of the issue or how to fix it. In 2012 I got an oil change and soon after I noticed the steering now has a rubbing squeaking noise, I'm told I need a rack and pinion. With 50k mi I am now out of warranty. I was told that it's not dangerous and I can drive but if I want the noise to stop I need this fix. After hearing all the stories about COMMON ISSUES needing RP and steering failure I'm wondering if I'm safe. I wish they had discovered the issue while under warranty. I would like to know how many complaints on file with GM and how many more needed for recall?
  • eltraineltrain Posts: 1
    Sarah, I am in need of a similar repair on two of the most common items on the 2008 Buick Enclave. The very loud power steering noise and also a faulty transmission. I reported both issues almost 12 months ago to the dealers at Thompson Buick in Raleigh. I was told then that the power steering issues was one the manufacturer had not sent out a fix for and that the dealer would contact us when they did. 12 months later, no contact from the dealer, but I have found many people on this message board were in deed able to get their power steering noise replaced and repaired. As for the transmission, that is an even longer story but does involve the same dealership and the same time period in which no resolution was found, other than "everything should be ok and we will call you if we hear anything from Buick/GM. Looking to get some assistance here with a dealer, the only one in our city by the way, that has thus far underwhelmed us with their willingness to support our claims via a repair.
  • Hello aaplsue,

    We're sorry to hear about the steering concern you're having with your Enclave. Have you spoken with Customer Assistance on this already? If you would like for us to check into anything further, please contact us at socialmedia@gm.com (include your name and contact information, the last 8 of your VIN, and the name of your involved dealership).

    Sarah, GM Customer Service
  • Good morning eltrain,

    We would be happy to look into this further with you by setting up a Service Request. To do so, we would need for you to email us the following information at socialmedia@gm.com : your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your preferred dealership.

    All the best,
    Sarah
    GM Customer Service
  • I purchased my 2008 Enclave about a year ago from a dealer. It had around 46000 miles on it. Like other owners my steering also makes a squeaking noise. My car doesn't accelerate like a normal vehicle. I can press the accelerator and it takes a few seconds to take off. I had the dealership check it and they said no problems.My water pump went out while we were out of town for Thanksgiving. It was still under warranty. My automatic lift gate had a problem and was also covered under warranty. However my son laid the front passenger seat back and it wouldn't raise back up. It cost me $700 to repair my seat motor. Now the brake system light is on along with the stabilitrack light. My side mirrors have to be readjusted every time I drive it. The check engine light is bad to come on if the gas cap is not put on exactly right. Unfortunately the only good thing I can say is that my enclave is sharp looking. I wish it's performance would match its looks.
  • Good morning eliseedm4,

    We're sorry to see that you've had so many difficulties with your Enclave. Have you contacted Customer Assistance already on this? If you would like for us to check into anything further with you, please send us an email at socialmedia@gm.com (include your name and Edmunds username, phone and address, the last 8 of your VIN and mileage, and the name of your preferred dealership).

    Sarah, GM Customer Service
  • A few hours after getting enclave back from rack and pinion replacement the car fails again. Break light and stabili trak light comes on. Next day no problems until I press stabili trak button, it stays on. Next day everything working fine. I took it to the dealer and I'm told I have a faulty brake master cylinder $546 repair. I'm told to not drive the car. I want to see the park and take pictures after it's pulled. Is it true they send the faulty part to GM or do I need to get it myself then have GM send for it? I need to know why this happened especially after having the car fair twice in 1 week (MAJOR) $$$ on my part. The 08 still has bugs and faulty parts and I'm not happy about spending another $$ on a car I can not trust. Warranty just expired. Not sure if this issue was happening while in warranty.
  • I have a 2008 Enclave, have had the struts replaced twice, sway bar links replaced once and rattling again, and the power steering pump replaced once and now howling and hanging up again. This vehicle has 73k miles on it and has been plagued with these types of problems, not to mention the black applique bubbles around the windows and the right-side view mirror that has a mind of its own. At last service had power steering checked again and was told had a minor leak and they added some fluid. Absolutely did not remedy the issue. Today it is worse and heading back to the dealership for further diagnosis of the power steering and rattling. I highly suspect the rack and pinion and pump will need replacing and sway links are worn. This issue with the steering locking/hanging up is a serious safety issue. Looks like there is plenty of documentation to solidify a case when someone has a serious accident as a result. If this vehicle is not a valid candidate for a recall I don't know what is. Nice ride and great looks, but I do not off road with this vehicle to be seeing such issues. Can't say I'd buy another or recommend it to others. Cost of ownership is ridiculous.
  • justdavec,
    We hope that all goes well with your dealership and we look forward to an update.

    Sarah, GM Customer Service
  • Meyer Automotive in Seward diagnosed it needing power steering pump, and rack and pinion replaced. Can you please provide me some assistance with this?
  • Hey justdavec,

    We can certainly look into this further! Please email us the following information at socialmedia@gm.com: your name and Edmunds username, phone and address, last 8 digits of your VIN and current mileage, and the name of your involved dealership. We cannot guarantee what the end resolution will be, but we will certainly investigate what if anything can be done in the situation.

    Sarah, GM Customer Service
  • hpy2hpy2 Posts: 3
    Is anyone getting this message? All of a sudden and everytime I go to brake, the ding sound triggers to to service stability traction control or service brake system. I think that maybe a technician changed my mechanics read when I had to have the windshield wiper tube unplugged about a month ago. Now no matter what even when I'm parked the message continues to pop up over and over and over again but no slippery roads, no ice, no wet pavement what's going on??????? :(
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