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Buick Enclave Power Steering Noise

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Comments

  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good afternoon cassidy5,

    The power steering rack and pump are not components covered by the power train warranty. The following components do fall under coverage:

    Engine Coverage includes: All
    internally lubricated parts, engine oil
    cooling hoses, lines and radiators.
    Also included are all actuators
    and electrical components internal
    to the engine (i.e.: Active Fuel
    Management Valve Lifter Oil
    Manifold, etc.) cylinder head, block,
    timing gears, timing chain, timing
    cover, oil pump/oil pump housing,
    OHC carriers, valve covers, oil pan,
    seals, gaskets, manifolds, flywheel,
    water pump, harmonic balancer,
    engine mount, starter motor,
    turbocharger and supercharger.
    Timing belts are covered until the
    first scheduled maintenance interval.

    Transmission/Transaxle
    Coverage includes: All internally
    lubricated parts, case, torque
    converter, mounts, seals and
    gaskets as well as any electrical
    components internal to the
    transmission/transaxle. Also
    covered are any actuators directly
    connected to the transmission
    (slave cylinder, etc.).

    Transfer Case Coverage includes:
    All internally lubricated parts,
    case, mounts, seals and gaskets as
    well as any electrical components
    internal to the transfer case.
    Also covered are any actuators
    directly connected to the transfer
    case as well as encoder motor.

    includes: All internally lubricated
    parts, final drive housings, axle
    shafts and bearings, constant
    velocity joints, propeller shafts and
    universal joints. All mounts,
    supports, seals, gaskets as well as
    any electrical components internal
    to the drive axle. Also covered
    are any actuators directly connected
    to the drive axle (i.e.: front
    differential actuator, etc.).

    While the part is not covered, if we can look into this further with you, please send us the following information at socialmedia@gm.com: Your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.

    Regards,
    Sarah
    GM Customer Service
  • blakemnblakemn Posts: 2
    Drove back from the lake today in Northern MN and after parking to unload, then getting ready to re-park in the driveway... the power steering was simply.... GONE. Just disappeared. Thank god we got home, but worried from these posts we're SOL. Very low mileage-- but consistent with stories here, just over the warranty threshold by a few thousand miles. Very frustrating... worried what our mechanic will say is the damage.
  • cassidy5cassidy5 Posts: 7
    I called Buick's main customer service line. They agreed to cover the cost of the parts and I payed for the Labor. The price went from $2,000.00 to $700.00.
    It is clearly a very dangerous faulty part of the Buick Enclave released up through the middle of 2010 when the steering rack was adapted. I feel they should cover labor as well. I will say, the dealer and Buick were very courteous.
    Good luck.
  • blakemnblakemn Posts: 2
    Thanks Cassidy. I'll see what my local dealer says tomorrow. I trust them, but I'm really disappointed to see so many of the same problems appear here on this thread. Makes me think a recall should have occurred... and perhaps a class suit may be necessary? Ridiculous to think so many of the same problems have occured.

    This is the number I've found for Customer Service:

    Buick's Customer Relations Center (for Buick owners):
    1-800-521-7300
    Monday-Saturday - 8 a.m. - 9 p.m. (EST)
    Sunday - Closed
  • jpatstljpatstl Posts: 1
    I'm having the same tightening of the wheel, have tried having it addressed twice, and narrowly avoided an accident this morning. I'm shocked to see how common this is! I need advice - I already went to my dealer about both this steering issue and an A/C issue. They fixed the A/C and said the steering was fine. That was over a month ago. I took the car elsewhere, they filled the PS fluid - no change. If I can't get help from the dealer, where do I go?! For an obviously common issue, there should be no cost involved!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning jpatstl,

    If we can follow up with your dealership on the tightening of the wheel matter you've described, please send the following information to socialmedia@gm.com:
    Your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.

    We will set up a Service Request in our department and go from there.

    Kind regards,
    Sarah
    GM Customer Service
  • nbeyernbeyer Posts: 2
    I too have this issue with my Buick. I work out of state during the week and home on weekends and drive my vehicle during these dates or when I am actually able to work from home. The past several months I have noticed my power steering acting this way. I have taken it to two different GM dealers and they are telling me that I need a new steering column and it is going to cost me close to $2000. If this is something that is happening quite frequently it would appear that Buick would need to do a recall.

    Is there something that is recommended to get this resolved since there are so many people with the same issue on this forum?

    Thank you,
    nbeyer
  • nbeyernbeyer Posts: 2
    Yes, I agree!! No cost should be involved. How can you have 98 comments on the exact same issue over the past few years?!? I was told mine is the steering column, which is ridiculous because my steering column is fine.

    Please post if you get a reply.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    nbeyer,

    I see that you've gotten a second opinion on this; if you would like for us to look into anything further, please don't hesitate to get in touch with us at socialmedia@gm.com (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your preferred dealer).

    Regards,
    Sarah
    GM Customer Service
  • So I posted to this site about 2.5 months ago about the Steering Column problem.
    It had already been fixed under warranty once - and then same problem occurred - out
    of warranty now -within a 2 year period. So after much back and forth - with GM customer
    service- GM would pay for parts and we pay for labor + tax for servicing which amounted to
    $650. So we did this. Got the car back - and noise is still there - and worse. When I brought the car back - they said this was a different problem with the steering column and would take an additional $600 to fix. Just lesson for all - even if you fix the problem - it probably won't get fixed.... With all three of our cars approaching the need to replace - GM is becoming less and less likely option.......
  • cassidy5cassidy5 Posts: 7
    edited July 2012
    Spoke with Buick customer relations today over another less but still apparent issue with Enclaves... (vinyl applique bubbling of my window surround.)
    The rep politely reviewed the recall process. I hope that all that are having issues with the steering have made a claim. When enough claims are filed, the government controls the recalls. I have a feeling it will be occurring.
  • tiffanym1tiffanym1 Posts: 4
    As a follow up to my post a month ago, my dealership was able to get GM to pay for all of the parts and labor involved with my power steering repair. I do feel like a recall is necessary and urge everyone who has posted here to file a report with the National Highway Traffic Safety Administration at https://www-odi.nhtsa.dot.gov/ivoq/.

    I finally made my report today and they take about 72 hours to show up on the website. It only took about 5 minutes. You do need your VIN to make the report. This is probably the only way the government will force GM to perform a recall and repair everyone's vehicles at no charge.
  • cassidy5cassidy5 Posts: 7
    I'm glad they covered their responsibility for you. I made my report. Thank You.
  • I too have that bubbling by my driver window....did you resolve it?
  • How did you get GM to pay???
  • pburgburtpburgburt Posts: 2
    I just bought used 2010 enclave cxl two weeks ago. I too have the groaning power steering. I will call the gm dealer where I bought it and get appointment. I was test driving a Toyota highlander before I bought the enclave,looks like I should have bought the Toyota. I traded in a 2004 Buick Rainier with 140,000 miles and never did anything but change oil and tires, coolant. Guess I just got lucky. I was told by many people to buy foreign,but I had to give gm another chance. Hope this problem with steering is fixable.
  • cassidy5cassidy5 Posts: 7
    I took my enclave in this week prepared to discuss having reviewed the www. Buick forum posts from people who had also experienced the bubbling of the sticker applique. The manager at
    the dealer looked at it and said no problem , she had seen a few of them before and it was
    a bad choice by Buick; she ordered the parts for a body shop to do next week. I had called Buick customer service first and the rep had called the manager for me. Good service from Buick. I didn't have to discuss at all. The bubbling has been there since I purchased with 19,000, but it has gotten worse and is beginning to crack at peak of bubble. It is a defect that fails to cover the frame properly. It was faulty from the manufacturer. I keep my enclave in a garage... its only 2 years old and the window trim looks 15 years old.
  • cassidy5cassidy5 Posts: 7
    You need to call Buick customer service after the dealer looks at it. They were very helpful. If the 90 plus people who have had the same problem on this forum reported their issue at the website above,
    an investigation would begin for a recall. I believe there's also what's called a "common sense approach " a manufacture can use to recall with safety being compromised with faulty steering and the large volume of complaints.

    Btw, my friend has had a new highlander for a year and wants to get rid of it.. doesn't like how it drives.
  • Thanks so much for posting your issues with the power steering. You just saved me $2000.

    I had no idea that this was a common problem for the Enclave. I own a 2009 Enclave and started having the same issue with power steering around 55k-60k miles. It was just out of warranty and I didn't realize it since I was still within the 3 year purchasing time. Anyway, we took it into the dealership 2 days ago and they called yesterday to tell us the power steering rack would need replacing and that there were metal shavings in the power steering pump that would also need to be replace all for a grand total of $2200.

    That led me to google the problem and I found this site. I took Sarah's (the GM Customer Service rep in replies above) advice above and emailed GM at socialmedia@gm.com yesterday. Well, this morning I starting think I should take your advice and call Buick Customer Service Center directly, so at 9am this morning I called and specifically asked them if they could help with the cost of my repairs since this is a common problem amongst Enclave owners and it appears to be the result of faulty equipment. They asked some general questions and put me on hold while they called the dealership to verify the diagnostic testing. When he returned, he told me the dealership offered me a Third Party Extended Warranty for 3 years/36K miles, costing $2000 and I would only have to pay a $500 deductible for the repairs. I simply stated that I didn't take that deal because it was a bad deal; 36K would only last me 1 year since my job is 60 miles from home and Third Parties are notorious for refusing claims. He agreed and said he would submit the request to the district specialist and I should hear back within 24-48 hours. Well, later today around 4pm, to my surprise, Heather from GM Customer Service at socialmedia@gm.com gave me a call to followup on the email that I sent them. She also said that she would submit the request and even promised to call back tomorrow afternoon. Then, surprisingly, about 15 mins after speaking to Heather, I received a phone call from the Service Manager at the Dealership servicing my Enclave who apologized for the problem and said they would be more than happy to complete all repairs for just $200, the same cost as it would have been if I had a warranty. I was shocked and grateful. I was prepared for a big debate, but everyone I spoke with was very nice and helpful.

    Anyway, I just wanted to share for anyone else who has this problem. Now, I just pray the repairs last. Apparently, that seems to be a problem as well.
  • Yes, take cassidy5's advice and take your car in to a Buick dealership for a diagnostic, then call the Buick Customer Service to request assistance in covering the cost for the repairs. They were extremely helpful when I called. There was no debating or trying to convince them to help. I just said I noticed on the internet that many customers were having similar problems due to faulty equipment and I was wandering if you would be able to help with the cost of the repairs. They then spoke directly to the service department at the Buick dealership to verify the issues. It was painless and they brought my repair cost down from $2200 to $200 despite me being out of my warranty.

    And also report the problem here: https://www-odi.nhtsa.dot.gov/ivoq/ It's very important to get the issue out there so they can issue a recall if necessary. Apparently this is a very common issue and needs to be formally addressed.
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