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Toyota Corolla Electric-Assist Power Steering (EPS)

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  • YES I have!!! I don't really understand why people go on this type of thread and then bash people who have genuine concerns and negatively comment on other people who have had the same problem and some who have received help from Toyota like me. Facts are facts therefore they are not subject to persons who want to make claims that people are being untruthful.

    Fact 1: Toyota has admitted (finally!) they have made errors in 3 areas for this generation of Toyotas. Those areas being the brake system including the mats, the engines and lastly the Electronic Power Steering.

    Fact 2: Toyota has responded by recalling certain vehicles whether or not the owners have complained is irrelevant. Toyota knows their is risk for these cars and those who ride in them.

    Fact 3: I owned a 2008 Toyota Corolla S (sport model) and I traded it in for a 2010 out of desperately trying not die in the 2008 model because it was "drifting" "meandering" "blowing" "all of the road" "not centered" and constantly having to correct the steering etc....

    Fact 4: I did test drive both but the 2008 model I only tested on regular streets and due to the poor experience I test drove the 2010 model on the highway for about 10 minutes. Both cars had the same problem. ***side note, the 2008 Corolla was considered a used car because it was traded in by the previous owner at about 200 miles. I should have seen the red flag because of that but I didn't.

    Fact 5: I took both of the cars back to the dealer after briefly owning them because of the steering issues specifically. Both times the repair technicians found and validated the cars had issues with the steering as I had experienced. Their response for which I have the copies of the repair form, state the problem was the steering and that the dealerships is waiting for "the fix" (their words) to come down from Toyota manufacturing. Another quote was "more than likely Toyota will recall all the Corollas from 2008 to the present to check the EPS modules because their is a defect."

    Fact 6: I received a letter in the mail from Toyota explain the brake and mat recall and giving me directions on how to get my repair. I then called Toyota and explained to them that this was not my issue but that the steering was. I was very angry and asked who and how to file a formal complaint and that I thought I would seek legal representation. I also told the rep that I wanted my name and my "experience" noted some where so that if I were to die in the car Toyota couldn't make the claim that they were not made aware of my issue with the steering. Did I say things loudly? Yes! Did I let them know that I was being serious? Oh yes! and did they then listen to me? Most definitely!

    Fact 7: Toyota on that day apologized, they acknowledged that they knew the steering had problems and that they did have the fix which was a correction in the computer but to repair it they would replace the computer box aka module all together. Then the rep got my dealership information and promised that following Monday I would be contacted back by her with my appointment information and procedures to get the car fixed.

    Fact 8: She kept her word and that following week I had my appointment. They took the car for the entire day, they offered a loaner but I declined as I didn't need one.

    Fact 9: They explained to me after they repaired the car all that took place to repair the car which included a precision alignment after they replaced the module.

    Fact 10: I am very happy with my Corolla, Yes! I would by another one!! I would recommend the car to anyone looking for a great car. The only bell(s) I would add to my car is a multi disk cd changer and multimedia outlets beside the 2nd lighter socket. I think USB ports should be added as part of the electronics. Car makers should think about the end user more in these times. A lot of us travel for work and use things like laptops, ipods, cameras, cell phones, and all of these things require ports and charging.

    So my final thought is that I think people found this thread and other threads because they had problems with their cars and wanted to see if others did too or to see if there was way or suggestions on how to fix the problems. I think its rude for anyone to come on here and bash people or call people liars or anything that just isn't helpful. Like old adage goes "If :blush: :blush: you don't have anything nice to say don't say anything at all"
  • I have every right to criticize the new Corolla for being exactly what it is. An extremely cheap piece of junk with a very cheap and very badly performing new steering system. I will continue to express my opinions about what I see as being an effort by Toyota to increase their profits at the expense of consumers. Consumers have a right to know how badly these cars handle on the road, period. Someone would get a vey wrong impression from listening to you. As I said before what your motivations are for trolling these boards acting like an apologist are, I dont know. There are a couple on this thread and I'm sure you guys frequent otherthreads as well and other message boards who smell fishy to me. Your the ones who keep insisting that you would recommend this wonderful car to friends and family. Some friend you would be.
  • I can tell for certain sometimes when someone is not being honest. When something has certain design characteristics and those charactreistics make it a certain way and that certain way isnt very good. Someone comes along and makes a public statement and tells people that whatever it is in question that possesses these negative characteristics, that are well established to exist and are unfixable, that the item is in question is great and they say things that run contrary to the design characteristics themselves of what is in question. I know they are lying. Other folks that haven't been following along that might pop onto one of these message boards real fast might not realize it, but I do.
  • The problem is you speak like your talking about facts. What you are saying is but a mere opinion and not a "fact" therefore when you are criticized put your big person panties on and be ready to take the criticism of you and not your plight.

    I HAD a Corolla with poor handling and I was able to get the unadvertised fix of the module and thus I came to the site to report that there is a fix. Have you taken your Toyota in and asked for the new module? Have you called Toyota's experience hotline and told them about your problems? Have you demanded Toyota to test drive your car? Have you gone to NHTSA and reported your problems? You my dear sound like you work for another car dealership who is on a site bad mouthing Toyota simply because you see their problems on TV and you're trying to exploit it. I for one do not trust your words because you don't speak about your car, all you do is bad mouth the company!!

    So therefore, I will add this final thought....I think that you are a person with too much time on your hands to come to a discussion and not speak about your specific car or the problems its having. You havent said whether or not you have dealt with Toyota directly. Others here have! and some of us have gotten the repairs and would recommend a Toyota to another person. I know I would! Since having gotten repaired I'm satisfied with my Corolla....hope to get a Facebook ad myself about my Toyota experience! :)
  • terceltomterceltom Posts: 1,017
    See the difference between you and I is that I accept your negative opinion of the Corolla. You on the other hand call other posters that don't agree with you "liars". Kind of like; "I'm going to take my ball and go home" if you don't agree with me. State your case and move on. Everyone is entitled to their own opinion. I really like the new Toyota Corolla, accept this as I accept that you can't stand the new Corolla. I'm a bigger person then you, I would never assume that anyone posting on this thread is a "liar" as you have said.
  • You my dear listed a bunch of so called facts that are by no means documented and therefore I do not recognize them as facts.

    As far as me working for some other dealership. I'm pretty sure you understand that not to be true. I recommended in a former post that people do a side by side comparison of the Corolla with the Civic and the Mazda 3. I recommended that folks considering a Corolla do a test drive of all 3 cars and test the handling capabilities and see if the Corolla is not as I say that it is.

    As far as a so called "fix" is concerned. There is no way to "fix" or make a car with the variable assist column mounted electric steering that Toyota is putting in their Corollas handle well and have a nice natural feel to it while driving. The design characteristics of the steering system itself do not allow for it. Theres no way to change that. You can harp all day about some unadvertised fix and it's not going to make the car handle like a good rack and pinion hydraulic assist steering system or even remotely close to it. All anyone has to do is be somewhat familiar with the electric steering system itself and have some firsthand experience driving one of these cars to wonder how anyone could possibly think that these cars drive and handle well. It's very easy to say that it is an opinion. Whether or not a car handles well on the road or not doesn't seem to me to be an issue of opinion. If steering output is accurate relative to input and there is a consistent relationship between both of these the car has the potential to handle well. The electric steering in the Corolla is not designed to have a consistent relationship between output and input. But let me guess yours drives great and you would recommend it to friends and family right? And by golly how dare I say that I know how your Corollas drive. Right? I know how they are designed to drive.

    As far as being mad and hating Toyota. Yes to both even though ultimately it was my stupid fault for buying this piece of crap. I was ignorant about electric steering.
    Toyota is sticking these crappy steering systems into cars to increase its profits and so very many consumers are ignorant about electric steering much like I was.

    I contacted Toyota dn the dealership several times and there is and was nothing else that I wanted but to sell the car or have it bought back. I was and am not interested in a Toyota customer service experience. Yes some of you appear to me to be fishy sounding gameplayers that troll message boards and debate and argue with people such as myself who seem to have a negative opinion of Toyota and/or Toyota vehicles. I can say wth all honesty that I wish my buying experience with Toyota had been better..
  • Have to disagree w/you on the TSB which provides the "fix." I had them install the device and the car drove like it should - the "fix" did work. Regardless, I was unhappy with the Corolla in general and believe the quality of their product (the 2010) is not what the car used to be. It's gone - I traded it and have moved on. I'm happy with what I got - you should consider doing the same - you'll be happier...leave it behind. It isn't worth the aggravation, especially with how things are today - worry, complain and be bitter about more important things.
    Z
  • biffprestonbiffpreston Posts: 59
    edited September 2010
    You appear to be for real Zekeman and I agree about needing to move on. Getting to the point in which i can sell this thing and move on is coming. It's just happening a little too slow for my taste.

    One thing I will say is that I do not believe,and I know no one said this, that after the so called "fix" that the Corolla is going to drive like a good hydraulic assist rack and pinion steering system like the Honda Civic or Mazda 3 or even close. The "fix" may fix the veering problem but theres a whole bunch of other problems with this car and its ability to handle the road.

    I literally do not drive this car like I would normally drive what I call a "normal" car. That's why I've come here and complained so much about it. There is no going out on friday and saturday night. Driving back home after that in this thing with steering that feels completely unnatural is really nervewracking. There is so much extra work involved with attempting to maneuver this car than my last car or any other that I have owned. It is the only transportation I have and I absolutely dread having to drive it. Driving used to feel completely natural to me as well. I had no trouble being perfectly at ease on the road in any sort of road conditions. My Corolla is what I call a limited usage vehicle.I use it only for the most necessary things in life when I absolutely have to. This is certainly not what I wanted to end up with. I wanted a car that would make life easy and that I would enjoy. I wish I had a second car to drive in the meantime. When I traded my other car in and bought this thing I immediately began intensely hating this car. Frustration ended up leading to anger. It has been rather frustrating to be stuck with this thing.
  • Finally, after some personal delays, I was able to get my 2010 back to the dealer yesterday for the ESP fix. I'll be back in a week or two once I get a chance to drive it and post and update.
  • You will see it is improved. Did they check and give you a copy before and after specs for your alignment? They gave me a copy and it was all red and out of whack. :)
  • A little off topic but...

    Biff - I hear ya. I would say my opinion so far is neutral on the car (had it 6mos and put 2K on it so far).

    One thing I have changed is my City driving style. When I am going local (mostly 35 or 40MPH roads...basically if I know I m not going to go over 50MPH) I put it in 3 instead of "D" drive. The RPM's kick up a bit and I may not get the best mileage I could, but I like having the RPMS up a little more and for me it makes it a little better experience when driving it IMO. This is just a suggestion and will certainly not cure your ills, but again it seems to me to make it a little better experience in and around town. You might want to try it. Otherwise, it does sound like you're not happy and probably should get rid of it when you can.

    If I know I am going to hit the expressway/highway/freeway I dump into D.
  • sjareasjarea Posts: 49
    edited September 2010
    Pekelvr - They have not. However, I already took it in at about 800 miles in regards to this EPS issue (at the time there was no TSB out) and they performed an alignment then so it should be OK. It checked out OK at 800 miles. Based on the TSB they should also check it again. I will let you know what I find when I get it back.
  • terceltomterceltom Posts: 1,017
    Yeah, I gotta agree! Someone who hates driving the new Corolla as much as he does should definetly dump it.
  • terceltomterceltom Posts: 1,017
    Yea, I agree Biff, moving on would be in your best interest. If you stay on this thread your going to pop a blood vessel or something trying to bash the Toyota Corolla.
  • terceltomterceltom Posts: 1,017
    edited September 2010
    How can Toyota fix your EPS problems when I'm almost certain 2008 Corollas were never even manufactred with EPS? (Fact #5). You've been called on this and reminded several times on this thread and you continue to ignore this fact or even address it ! ! ! ! What am I missing here ?
  • thegraduatethegraduate Posts: 9,731
    edited September 2010
    Recalls usually affect vehicles from certain VINs/Build Dates. Perhaps that's what they meant? 2009 Corollas went on sale in 2008, right?

    You're correct, no EPS Corollas were made for 2008 models. They had numb steering with a hydraulic setup without the help of EPS. :sick:
  • sjareasjarea Posts: 49
    edited September 2010
    So, it seems that it was not my tire pressure, alignment or the need for me to adjust to EPS. Funny thing every time I took it in none of the service managers had heard about the issue either. The TSB seems to have work for me. For now....Some parting shots before I go.

    Sometimes the process/system from start to finish is frustrating. But, when you arrive on your jurisdiction you can look back, smile and tell the process/system - Bite me. From the little guy.

    I guess being a squeaky wheel sometimes pay off is some grease. Speaking of which I still need to reply to the NTHSA e-mail I got awhile back with some survey thingy asking me about my filed complaint on this issue. Again, I plan to test drive the the car for a bit more just to make sure. But, I suppose if Toyota wanted me to speed up the process and you know, maybe, put in a good word or two back to the NHTSA in my response they can send me some grease at sjarea's vacation fund, PO Box Squeak Squeak......just kidding.

    Thanks to edmunds for hosting, moderating, etc. I may pop back in once to or twice to see what is happening here, but I am glad to say it seems like this is one thread I no longer need to following.
  • terceltomterceltom Posts: 1,017
    Really don't think it was an "us versus them" thing. If you're an unhappy Toyota owner they would never sell you another car would they? So I'm sure they were trying their utmost to try to make you a satisfied Toyota customer.
  • Yes I did have my steering computer changed and it gave no change at all. I had my car back to th dealer 5 attemps and 1 final inspection because I have filed complaints with the Attorney Generals Office here in Jersey. I had my hearing yesterday and before a trial the Attorney and field technical specialist from Toyota made an offer to settle with me, there 1st offer would exstend my warranty for bumber to bumber for 100,000 miles and make 2 payments for me, i declined and told them i need $3000 to put down to buy another car. We met at $2500 back to me so i can get out of this unsafe car that has major defects and mass recalls to come and possibly more deaths. :lemon:
  • terceltomterceltom Posts: 1,017
    Interesting, I guess they don't have too much confidence in their "fix" if all they could offer is to extend your warranty for your Corolla. How does that help your problem? On the other hand, not sure what deaths your referring to. I don't believe there are any more deaths with Toyota Corollas that any other new model car. It's just amazing how this EPS problem is so isolated. Some, like myself, have no problem whatsoever while others seem to have major problems.
  • Kirstie_HKirstie_H Posts: 10,918
    The isolation of the problem isn't a big surprise. I see this all over the place with a variety of makes/models. For example, I've got a 2003 Infiniti G35. I see a bunch of owners complaining about an issue that causes the audio system not to work & the a/c to blow continuously (simultaneously). While I seem to have the exact same audio system, I've had zero issues, and neither have a few other owners that I know outside of Edmunds. Same thing we saw with the "sludge" issue a few years ago. I can't recall an issue that was so pervasive as to affect the majority, rather than the minority, of owners of a particular make/model.

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  • terceltomterceltom Posts: 1,017
    Yea, good point! I guess there are some variables that can cause problems with some cars and not others of the same model.
  • backybacky Twin CitiesPosts: 18,784
    edited September 2010
    I can't recall an issue that was so pervasive as to affect the majority, rather than the minority, of owners of a particular make/model.

    Your use of the word "recall" was appropriate. Don't you recall all the recent recalls Toyota made, which certainly affected the majority of owners of particular makes/models? There have been many other examples of pervasive problems, e.g. Honda's recall of ALL Hondas and Acuras made between 1986-1991 for a seat belt problem; the recall of ALL VWs made between 1949-69 for a windshield wiper problem; GM's recall of ALL 1971-73 full-sized cars because the bodies tended to scrape the ground causing jammed steering; Ford's recall of ALL 1970-71 Fords, Lincolns, and Mercuries (safety belts); Ford's recall in 2005 and 2009 for 4.5 million vehicles (cruise control); and there's many other big recalls affecting all or most owners of a particular make/model.

    It happens.
  • terceltomterceltom Posts: 1,017
    edited September 2010
    But there is not a recall for the EPS steering issue and it certainly is not affecting the "majority" of "09"/"10" Corolla owners.
  • backybacky Twin CitiesPosts: 18,784
    That wasn't the point I was replying to.

    But since you brought it up... although there is no official recall for the EPS issue, there is a service action by Toyota to address it. How many cars are affected by that action by Toyota? Since it's not a recall, it's hard to know for sure.
  • I beg to differ. The recall publicly is in the works.....and if you call Toyota and state you have a problem keeping the car centered...and tell them your car meanders...they will or "should let you know about the EPS issue and that the modules are defective. Thats fact and I can testify to it. Toyota says they have a fix for the EPS issues and perhaps this is why its not in recall. I would gather things get recall status when the car is involved in accidents...but if not they just repair with the new module. :shades:
  • http://pressroom.toyota.com/pr/tms/toyota/document/2009VDIM_r.pdf

    Toyotas press room release! Call Toyota experience line
  • Kirstie_HKirstie_H Posts: 10,918
    I guess I meant a recall issue, in which the majority of owners experienced symptoms or issues related to the recall. Yes, in MANY cases, the entirety of a model year for a particular make/model will be recalled for a potential issue. For example, I remember having had a minivan years ago, and all of those minivans were recalled for a potential rear door latch defect, and all of the rear door latches were replaced.

    However, the number of people who actually experienced any symptoms caused by the potential defect was quite low. Manufacturers recall vehicles often on speculation that a particular part *might* malfunction based on a statistically relevant sample size indicating that a problem exists (a practice with which I agree). I don't think for a moment that if Chrysler hadn't recalled all of the minivans for the rear door latch issue that a majority of Chrysler minivan owners would've had the rear door latch fail.

    That is what I meant by the "majority being affected" - while they may be part of a recall campaign, I still stand by my statement that I have yet to see a specific vehicle-related issue that is actually being experienced by a majority of owners.

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  • terceltomterceltom Posts: 1,017
    The small number of owners affected by this supposed EPS problem is so minimal that you will never see a recall.
  • terceltomterceltom Posts: 1,017
    And the reason for posting this link about Lexus, Camry Hybrids and Highlander Hybrids is ? ? ? ? ? ?
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