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Cadillac SRX Loss of Acceleration Problem



  • Hi there, I just wanted to let everyone know that when engine light came on it was because of a bad gasket which got replaced then the engine light continued on so our mechanic said it was the accelerator chip that needed to be replaced. We are replacing that tomorrow however they said if its not the chip then its the whole accelerator, I guess we'll see tomorrow.
  • Is your Mechanic in San Diego? I had the same problem with my 04 SRX
  • I own a 2012 SRX. After nine months and only 6000 miles, the car started to hesitate upon acceleration. It would slowly roll me forward and then jump suddenly as if I were peeling out. This has left me and my family in very scary situations. Pulling out into traffic is frightening because you never know if the car will respond as it should. This does not happen all the time. But once was plenty. It has occured at least 15 times. I have taken the car to the dealer 3 times for this same problem. The second time, they actually admitted that the car did it, but that it was only slightly? I was informed after 4 days with my car that the dealer now has a piece of paper that lists my Model, Make & Year car as having this known " Characteristic". Within minutes of retrieving my vehicle from them, it did it again while exiting their drive way! My Father and I were almost struck by a truck. I contacted their service department immediately ( from my car) and told them what had just occurred. I asked if there was video of their driveway and was told yes. I then requested for someone to go see what happened just then. I was told that it was not necessary, and asked to bring the car back again. I did so and left it for a week. They drove it 44 miles and had no problem, so I'm on my own dealing with this. I did contact GM from the beginning..... Worthless all the way through. They call and act like they care and are there to help.... But it's all lip service. The GM contact (Cindy) @ 866-790-5700 x 41084 repeatedly would say "no problem" , what???? This is a problem! I have personally owned at least 15 GM vehicles, and this will be the last. My two businesses have fleets of GM trucks. This too will change. I can't believe that GM will put me and my family in danger to save a dollar. Its very disappointing that they don't stand behind their product. This vehicle is NOT fit for the purpose it was sold!!!! GM needs to step up and do the right thing. All I want is for my car to be fixed, not excuses about characteristics. If it were characteristic, it would not have waited nine months to start showing. I would have noticed it from the beginning. GM case 71-1226526070.
  • Ralf Nader should have waited to do his thing with this POS. "unsafe and no speed" and in my opinion this is the worst car ever made. My wife bought this car new and still have it today and trust me not because we want to. We have dumped more money in repairs into this crap wagon than we paid for it new. The local Caddy shack by us knows us by our voices on the phone. And now that the government owns GM I'm sure the people who own these rolling money pits will never be taken care of. We can't even trade this pile in no one will take it and now it is putting itself into low power mode and engaging the stability control at random! I currently have it for sale locally but don't feel comfortable selling it to anyone except a child molester. Thanks for ruining our life GM!!! No joke!
  • I purchased a 2013 Cadillac SRX at the end of January. Around September, I was told I had 3 recalls and a system update. About a month or so after the repairs, my car started to lose acceleration. The car would jump and then lose acceleration for a couple of seconds. Took the car back into the dealership December 2nd, and they could not replicate the problem. I googled the issue and found 2 forums with customers having the same issues. I showed the dealership the forums and all they said was, "hmmm, we will have to do more research, because there's nothing we can do." 2 weeks later I was at a four way stop, and the car lost acceleration again, and I almost got hit by a car. Called the dealership back up and explained how unsafe the car was. They said the only thing they could do is drive the car around until the problem was replicated. I contacted Customer Service, which turned out to be a complete waste of my time. I was told I would receive a phone call from a customer service manager within 24 to 48 hours regarding the issue. A week has gone by, and the service manager never contacted me. In fact, he told the service agent to deal with it. According to my service agent, my issue has now come "full circle". He has now said driving my car around to duplicate the problem would be a waste of time since I've only had 3 issues this past month. He did finally agree to put a monitor on the car for a couple of weeks to see if it can read any problems. $50k is a lot of money to spend on a car which is CLEARLY unsafe to drive. I've never experienced customer service this bad in my entire life. My family and business will not be purchasing any more GM cars, in fact, I will be trading this car in if the issue is not resolved promptly. I should have known better, and gone with the Lexus.

  • veraskorveraskor Posts: 1

    Please add me to you list of people having the same problem with the 2010 Cadillac SRX. We had our car tuned up days before leaving on a road trip and the car was fine. I am on a trip from Arizona to New Orleans and back to Arizona. We had the engine losing power problem on Rt 49 heading to NOLA a few days ago. I pulled the car into the break down lane and after shutting the car off when restarted it drove fine but the engine light remained lit. When we arrived in New Orleans and the car was restarted the engine light went off. Now driving back to Arizona on the same route in approximately the same area the problem reoccurred. The only other place we had a problem with this auto was twice at Route 66 casino in New Mexico one year apart where we were not able to start the car in the morning after staying in the hotel. In those instances our OnStar service also would also go out. I have noticed that in most cases dealers are not able to determine what is causing this problem might it be an external electronic signal effecting the engine?

  • chuck2011chuck2011 Posts: 17
    edited January 17

    Would anyone like to forward an opinion as to why Cadillac is producing such poor performing vehicles nowadays? i have read all the posts and the litany of complaints is amazing. I just want to understand why Cadillac, once at the forefront of engineering excellence is at the back of the bus now.

  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,985
    edited January 17

    Well, it's a "problems" discussion. People typically don't take the time to brag on their cars anyway, but when something breaks, they like to vent.

    That said, JD Power Circle results are "only" 3 stars for the SRX and CR says the model has "declining reliability". This USA Today story is a bit dated, so you may want to hunt around for newer numbers if you are in the market.

    For the newer models, it'll take a while to see if the stats have turned, what with GM coming out of bankruptcy etc.

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