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I purchased a 2013 Cadillac SRX at the end of January. Around September, I was told I had 3 recalls and a system update. About a month or so after the repairs, my car started to lose acceleration. The car would jump and then lose acceleration for a couple of seconds. Took the car back into the dealership December 2nd, and they could not replicate the problem. I googled the issue and found 2 forums with customers having the same issues. I showed the dealership the forums and all they said was, "hmmm, we will have to do more research, because there's nothing we can do." 2 weeks later I was at a four way stop, and the car lost acceleration again, and I almost got hit by a car. Called the dealership back up and explained how unsafe the car was. They said the only thing they could do is drive the car around until the problem was replicated. I contacted Customer Service, which turned out to be a complete waste of my time. I was told I would receive a phone call from a customer service manager within 24 to 48 hours regarding the issue. A week has gone by, and the service manager never contacted me. In fact, he told the service agent to deal with it. According to my service agent, my issue has now come "full circle". He has now said driving my car around to duplicate the problem would be a waste of time since I've only had 3 issues this past month. He did finally agree to put a monitor on the car for a couple of weeks to see if it can read any problems. $50k is a lot of money to spend on a car which is CLEARLY unsafe to drive. I've never experienced customer service this bad in my entire life. My family and business will not be purchasing any more GM cars, in fact, I will be trading this car in if the issue is not resolved promptly. I should have known better, and gone with the Lexus.
Please add me to you list of people having the same problem with the 2010 Cadillac SRX. We had our car tuned up days before leaving on a road trip and the car was fine. I am on a trip from Arizona to New Orleans and back to Arizona. We had the engine losing power problem on Rt 49 heading to NOLA a few days ago. I pulled the car into the break down lane and after shutting the car off when restarted it drove fine but the engine light remained lit. When we arrived in New Orleans and the car was restarted the engine light went off. Now driving back to Arizona on the same route in approximately the same area the problem reoccurred. The only other place we had a problem with this auto was twice at Route 66 casino in New Mexico one year apart where we were not able to start the car in the morning after staying in the hotel. In those instances our OnStar service also would also go out. I have noticed that in most cases dealers are not able to determine what is causing this problem might it be an external electronic signal effecting the engine?
Would anyone like to forward an opinion as to why Cadillac is producing such poor performing vehicles nowadays? i have read all the posts and the litany of complaints is amazing. I just want to understand why Cadillac, once at the forefront of engineering excellence is at the back of the bus now.
Well, it's a "problems" discussion. People typically don't take the time to brag on their cars anyway, but when something breaks, they like to vent.
That said, JD Power Circle results are "only" 3 stars for the SRX and CR says the model has "declining reliability". This USA Today story is a bit dated, so you may want to hunt around for newer numbers if you are in the market.
For the newer models, it'll take a while to see if the stats have turned, what with GM coming out of bankruptcy etc.
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