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Nissan Quest/Mercury Villager problems

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Comments

  • mdengmdeng Posts: 28
    You have only got part of the discusion right.

    I bought the New Quest on Feb. this year. Faught with Dealer and Nissan for a month and half. At mid-March, Dealer gave me another SHAKY van and got out of the fight, leave Nissan and me in the ring.

    I have my way make Dealer give in, I have my way to make Nissan give in also. It just take longer.

    As for the shaking seat, I have not been given any solution to make it not shaking so far.

    Thanks, for your information about lawsuit. I made it sure ahead of time already, it won't cost me a cent no matter I lose or win.
  • dariocdarioc Posts: 3
    geeezzz - let it go jkrolak. Maybe you'd feel a little different if your second row seats shook like a message chair. My service rep hasn't been able to get me an answer on why it's happening. Maybe it takes a guy like Mdeng to follow through.

    For some reason it's not showing up on every unit but it is enough of a problem (especially if it is structural) that Nissan should have a solution.
  • jkrolakjkrolak Posts: 38
    Sounds like this is a phony issue, if Nissan/Dealer gave you a new van, then you do NOT have anything else due you. If you lose the lawsuit, Nissan will sue you in civil court to recover their expenses.
  • VshunVshun Posts: 21
    I think a successful lawsuit may raise a quality bar for Nissan (aka Ford?).
    They will have to pay more attention at their production quality and issue voluntary recalls instead of us struggling with the dealer and central office each time something breaks.
    If this raises the price a little I would be the one ready to pay for quality. It would not be more than the cost of my time spent travelling and waiting at Nissan dealership.
    I had Nissan Sedan (manufactured in 1992) made in Japan and it was a flawless vehicle (except for radio/tape that went dead immediately after warranty). When I sold the car the buyer could not believe the engine was working since it was so quiet (I had to open the hood to show him the engine is really working, this was impressive). My experience with Quest was different, maybe because North American manufacturing standards are different from Japanese.
  • pocahontaspocahontas Posts: 802
    Honestly, I think if ENOUGH people complain about something, Nissan will address the issue accordingly... without a law suit.

    Keep in mind, Nissan has issued a number of recalls (phantom wiper switch, seat rails, tail light), as well as numerous tbs's on smaller issues that have been very minor compared to what mdeng has described in his situation.

    I have to say, I did see a number of complaints about the phantom wiper prior to Nissan's voluntary recall. But only recently have I seen this issue addressed here (by one person) to such a degree.

    It's the nature of Americans consumers to complain about even the most minor things..., so I am a little curious why we haven't seen more posts on this issue. The only logical conclusion I can draw is that is has not effected that many people to the degree that it has effected mdeng.

    And in the mdeng's case, Nissan has been willing to trade the vehicle for another one. To me, that's a pretty good sign that they are more likely to address the issue rather than be taken to court.

    Btw, not because Nissan is so wonderful..., but because that's the smart thing for any major manufacture to do. My 2 cents.

    Pocahontas,
    Community Leader/Coupes, Convertibles, and Sportscars Conference
  • mdengmdeng Posts: 28
    I think it is clear that this is a issue that do exist in some of the Quest Vans of 99 and 2000 models.

    So far, Nissan did admit it exist. But saying IT IS WITHIN THE SPEC. In another word, they choose not to do anything.

    I will keep your guys posted about my fight with Nissan, loss or win.

    For those who felt intruded by my posting here, sorry to all of you. I did not mean to be personal.
  • mdengmdeng Posts: 28
    Nissan Manufacture and Dealers are most of time two different entities.

    In my case, Dealer did something for me in thier merit. It has nothing to do with Nissan Manufacture.

    In fact, Nissan Manufacture clearly know the issue, and know the solution. But, their Reps told me on the phone that they can not release the info to me.

    The guy told me that since I am an engineer, I should be able to figure out how to fix the vibration by myself.

    You have a hard time to believe what I said here, arn't you? I was the same when I heard this over the phone too.

    I realy hope that Nissan's service was as good as you guys described. Unfortunly, it is not the case.
  • pocahontaspocahontas Posts: 802
    Perhaps you misunderstood my previous post. My point was that unless more Quest owners speak up and complain about a particular problem, it's unlikely that Nissan Corp will create a national campaign on the issue.

    With only a one or two complaints, they will assume it is just a few isolated cases that can be resolved through the individual dealership franchises.

    Why should they do more, when their dealers can handle the problem one by one as they come along....? After all, that's the dealer's job. As the expression goes: one does not need a sledge hammer to open a walnut.

    From what my friend (Nissan sales rep) tells me: Dealers are given specific rules and direction on how to run their business... especially with customer service issues.

    Problems like your's are not just handled by the dealer alone: the dealer usually gets some kind of special rebate from the manufacture on a buy back situation like yours.

    Now I do agree there are situations where the manufacturer and the dealer are two separate entities, but where we choose to separate the two can only be speculated. There are many discussions that go on between the manufacturer and the dealer that we are not aware of.

    And for the most part, I strongly believe that how a dealer handles a vehicle problem reflects the attitude of the manufacturer at large.

    Now I'm assuming that the reason you choose to only give credit to your dealer, and not to Nissan Corp, for your vehicle trade is because Nissan Corp. has not contacted you directly to the extent that you would like.

    From what I've been told: a manufacturer usually does not deal directly with the customer, unless the dealer does not have the means to resolve the issue.

    And in your case, it seems like your dealer was able to resolve your problem... with two buy backs! So why continue with your voice of discontent? Are you politically motivated? ;-)

    Please don't take offense by that question. I'm not saying that you do not have a valid case, or that you're opinions do not account for something.

    But I think, for some of us here, your cause would be more convincing if more solid concrete evidence was provided; not just "hear say" ... via phone conversations and etc.

    In any case, I hope you can eventually resolve this issue for yourself. Good luck. ;-)

    Pocahontas,
    Edmund's Community Leader
  • mdengmdeng Posts: 28
    I have been respected your posting until now.
    It seems to me that you have some bias too.

    1) Dealer buy back one, and wanted to charge me $2000, for this brand new Van with 50 mile on it. After faught with them, they charged me $1. In return, I promised not to complain about them.

    2) If you need more complains from other owners, I will post them here from time to time.

    3) Phone coversations with Nissan Reps were tapped.

    4) As for politically motivated, I am so sad that I am on my own. Otherwise, I will take other actions rather than spend my time in this conference.
  • m6chem6che Posts: 18
    mdeng - You sound as if you're not sure whether it's useful to post to this forum any longer. Well, to tell you the truth, I'm NOT sure you really have any reason to post anything either.

    If you follow the postings in these forums (not just the Quest forums), people will report problems, ask for feedback, and then say "thanks for the info." You've gotten feedback that the seat shaking problem doesn't seem to be widespread. You disagree. But rather than saying "Everyone please contact me to share info if you have this problem...", your posts and email sound like you assume EVERY Quest owner has this problem. This isn't true. You may not have intended this to be true, but your posts sound like you're convinced every Quest has this problem and that we should all be upset about it.

    I can't speak for anyone else who reads this forum, but I'm perfectly happy with our 99 Quest. If Nissan needs customers to speak up for them, I'm sure I can come up with many more customers who don't have a seat problem.

    I'm all for you doing whatever you feel is necessary to work through your seat problem (and let us know how it turns out). But if you're just going to continue to tell us how you've suffered and how terrible Nissan is, then you need to go over to the Sienna and Odyssey forums and bash the Quest over there. I think you'll get more support... (Oh great, now you made me insult Sienna and Odyssey owners.)

    Mitch
  • mdengmdeng Posts: 28
    The only reason that I still posting here is that Dealers and Nissan Reps also visit this forum.

    I do appericate all the suggestion came from your guys that try to help me out with the issue.

    Unfortunatly, all that Nissan and my Dealer can only tell me is "It Is the Nature of the Beast" and "It is uncomfortable, but it is within SPEC."

    Can you take this as a solution?
  • md_techmd_tech Posts: 84
    The Nissan Quest is a smooth driving vehicle. But what they don't inform consumers of is that the Quest is a joint venture of Ford Motor Company. The Engine and Transmission are Nissan but if you want to lay blame on interior problems that would be Ford's problem. Go check out the Ford Windstar and see if they have the same problem in there vans...


    Just A helpful Hint,
    Kristina(touring host)
  • jules226jules226 Posts: 3
    Hi all. Looks like I missed some hot topics here while I have been busy driving around town with the kiddies. I have had my quest for 2 1/2 months now. I purchased it used with 22,000 miles on it. I have no rattling in the rear seat. I do have a problem with a vapor valve setting off my engine light constantly. I am waiting for the part. I am also getting my horn replaced because it keeps blowing a fuse. I replaced the fuses myself and told them so. No problem ordering new horn. I did have th dead battery situation this morning at 4:30 coming home from work. This is a first for me. Luckily a jump helped and so far today everythings been fine. I will ask next time I am in for the other parts what the deal is. I will ask about a possible dead cell. Thanks for your feedback. I immediately remembered reading about it in previous writings.
    All in all I still love my van. I felt the honda was too big and I did not like the way the trans shifted. I have had bad luck with trannys. My 95 mazda blew one at 30,000, my corolla at 45,000 and my ooooollllld ford fairmont at 60,000. Remember those? Anyways I love the trans on the quest. I have no other complaints and would recommend everyone to take a look and all the options you get with this van. My local dodge dealer has nothing but caravans sitting in his lot for service. Its nice to be able to go to nissan and get in and out in less than 1 hour. My son especially likes the fact they have the disney channel for him. Hope this helps all you in your quest for the (perfect) minivan:) Just remember nothing is ever perfect.
  • jkrolakjkrolak Posts: 38
    MDENG,
    Nissan DID replace your van, the dealer did not do it alone. You were lucky to get a direct replacement for $1. Nissan has gone an extra mile for you -- if what you say is true. Go over to the Oddyssey forum to see how bad a van, warranty and company and dealer can be. Taping conversations is a standard way for many companies to understand if their employees are doing their job correctly -- and they always notify the caller when they do. They sometimes tape when the caller gets abusive and crosses over the line by cursing, threatening, etc. -- items that may possibly lead to police investigation of the caller. You want attention -- be careful what you wish for, threatening a dealer or company is a felony.
  • Anybody having this problem? My Quest 1999 makes a squeaking sound only when I go over a bump at a very slow speed. Took it to the local dealer, and they wanted to change some front-end parts. Waiting for the dealer to confirm the parts from the Nissan parts warehouse. Hopefully the squeaking will be gone. Just came from a trip to Vegas. Roundtrip about 3k, Quest drove nicely without any problem. I enjoyed the drive very much, and got 23-24 MPG on Hwy.
  • sylviaww1sylviaww1 Posts: 1
    Hi,
    I'm thinking about buying a 1994 Quest XE from a friend's friend. The car has 63K miles, power windows and locks, dual air, and driver's side air bag.
    I'd like to hear from anyone who's had experience with this model. I'm looking for a quiet car, with good body integrity, reliable, and no constant annoying electrical problems (as in my old Mits Montero). Decent acceleration is a plus.
    Thank you!
    Sylvia
  • pocahontaspocahontas Posts: 802
    The older a vehicle gets, the more likely it is to have electrical problems. Friends of mine, with a 94 GXE, had to replace a power window motor (at 50k) and the a/c directional control motor (at 75k).

    They actually considered these minor problems. Of course, it also helped that they were covered on their extended service warranty. I believe these prob's combined would have cost them several hundred dollars.

    With as many electrical components that this van has, it may not be a bad idea to purchase an extended warranty. My 2 cents. Good luck. ;-)

    Pocahontas,
    Edmund's Community Leader
  • azceltazcelt Posts: 1
    Hello, we are shopping for Quests 94-97
    Where can I go online with the VIN # to find if any warranty work has been done on a specific vehicle?
  • pocahontaspocahontas Posts: 802
    I'm not sure where you can get warranty work information online.

    But I do know that you can get that kind of information directly through Nissan Corporation Customer service. 1-800-nissan1

    Just let them know you're shopping for a used vehicle, and you'd like to get as much information as you can about it.... They've been pretty cooperative/helpful with me in the past. They can also verify what factory options are on the vehicle.

    Good luck. ;-)

    Pocahontas,
    Community Leader/Coupes, Convertibles, and Sportscars Conference
  • bkerberbkerber Posts: 1
    You can go to Carfax (there is a link on edmunds) I looked up our old van and found 2 items listed. We had had 2 transmissions installed under warranty. You do have to pay to find out exactly what the work was.
  • charles15charles15 Posts: 57
    Check the manifold bolts on the older Quests. I believe they were problematic and had to be replaced at considerable expense on the Villager. I believe that Nissan replaced them under warranty but probably will not do so now.
  • mdengmdeng Posts: 28
    Daric, did you get an answere from Nissan Service Rep on the mid-seat shaking issue?

    I am going to the hearing on this issue this Friday (6/23). I want to conference you in if possible (or allowed).

    Another person (Ralph Long), who had the same problem, and sued Nissan before will be available for conference call too.

    You can email me:

    mdeng@versata.com

    thanks,

    mdeng
  • pat84pat84 Posts: 817
    Many Companies notify their telephone customers that they are "taping this conversation to ....provide better service, etc". This is primarily due to some States require that both parties to a telephone conversation be notified and agree to the taping of the conversation. This is required regardless of State of origin or receipt of the phone call. IMHO that is the primary reason for the taping notice. Check with Linda Tripp; MD is one of those States requiring both parties' agreement to taping phone calls.
    BTW Renault has bought controlling interest in Nissan, sacre blue.
  • pat84pat84 Posts: 817
    Owns the controlling interest in Nissan, are they going to rename the "Quest" the "Quest-ce que cela"?
    Now when you see an Odyssey, you can say "laissez les bon temps roullez".
  • mdengmdeng Posts: 28
    Hi, Folks

    I opened the mid-row bench of my Quest Van. Trying to locate the damper described by this Rep
    as: A piece of metal, mounted to the seat back with rubber bushes.

    There is not a single sign of such a thing ever exist, or suppose to exist.

    This guy in order to cover his lie in the past, made another lie under the oath in the Hearing.
  • pat84pat84 Posts: 817
    my vote for president. :)
    Did you make a video tape of your problem seat to refute the Nissan rep ? IMHO if you had spent half the effort coming up with a harmonic balancer for your seat as you did with fighting with Nissan you might be happier. I have to ask, if you get your wish and Nissan refunds your sale price what are you going to buy to replace it ?
  • mdengmdeng Posts: 28
    I brought the Van to the Hearing and the Arbitrator tested it.

    BTW.
    pat84, How do you like your 99 Honda Odyssey? Do you need a "harmonic balancer" for it?
  • pat84pat84 Posts: 817
    My ODY does not need a harmonic balancer. It is 1 year old, my sales person sent me a birthday card for it. In 19.8K miles it has only had routine maintenance. It runs really well. One of the best vehicles I've ever had the pleasure of driving.(I have been driving for almost 40 years).
    I've had some really good cars and some real pieces of garbage. One of the absolute best cars I've ever had was a Nissan 240SX SE 5 speed.
    Thanks for asking about my ODY. What about answering the other question about what happens if you get your wish ? You don't have to post your answer, I think you should think about it IMHO.
  • mdengmdeng Posts: 28
    I do not know yet. I bought the Van because my parents will visit me in Augest from China. Plus my a two boys, and my wife, I do need a Van. I think I learned my lesson this time.

    No mater what Van I am going to buy, I will bring my whole family with me, and test it throughly.

    Do you have any recommandation?
  • pat84pat84 Posts: 817
    For the size of the Quest, I would first look at the Toyota Sienna and then look at the Mazda MPV.


    regards,


    Pat
This discussion has been closed.