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Nissan Quest/Mercury Villager problems

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Comments

  • aleachaleach Posts: 4
    Has anyone else had problems with Mercury Service depts? We have had some severe problems with extreme incompetence and general rudeness! We have a 93 Villager which just turned 90,000 miles. We're wondering if it is time for it to go. Any input would be appreciated!
  • gwr1gwr1 Posts: 1
    I am on the verge of purchasing a '96 Villager with 126K on it. It's only problems are:
    -noisy , rattly ride
    -left power mirror inoperative
    -a front end shudder that comes in small waves at 100k/hr (60 miles/hr)
    -check engine light stays on.

    Any thoughts on these problems?

    Also, what do you make of Phil Edmunston's Lemon Aid Used Car Guide 2002 downgrading of the Villager's ratings? He lists problems that sound like GM and Chrysler vehicles; air bags malfunctions, brake failures etc. He is very grumpy this year about mini vans.

    Thanks
  • janegjaneg Posts: 2
    I recently purchased a 95 Quest with 66,000 miles. After driving around on a day with temperatures in the mid 80's,
    I noticed a very strong gas odor after parking in the garage. I loosened the gas cap and a stream of pressurized air came out for a very long 8-10 seconds. This seemed like excessive build up of pressurized air in the gas tank. Has anyone had similar problems?
  • aleachaleach Posts: 4
    Janeg - I have the same problem with a 93 Villager. It recently was recalled with the fuel filler hose to be replaced. I had it done but I still smell the gas smell when the windows are down. The dealership told me it would go away after the recall, but it has not. good luck.
  • _bothan__bothan_ Posts: 1
    I own a 2000 Quest SE and I've had to replace the tv/vcr entertainment system twice. The system sits on the floor between the driver and passenger seat. The first one would eat tapes, the second one had no sound and would also eat tapes. Does anyone else have the same issues?
  • bwamplerbwampler Posts: 2
    in referece to "saabturboid," My wifes van just lost its coolant last week. It was the upper coolant hose. The leak was not a large one, but enough that it lost the coolant over the course of a couple of days. Luckily, we did not damage the engine, however, my wife was 50 miles from home when it gave out. Thank goodness for AAA! The bad side is that it ruined all of the belts and racked me a $350 bill. Change out your hoses would be one of the first things I would do.
  • bwamplerbwampler Posts: 2
    I just recently had my wife van in last week for coolant hoses (and ruined belts)... and one of the other issues I had repaired was the rear fan. It seams that there is a bad circuit board that has to have the connections re-heated. Needless to say, $150 later it works... but it is the same board still??? Kind of irritating to pay for a Nissan issue!! The fuel smell is the vent hose, I had it replaced last year (per-recall) and the service advisor also said to turn the fuel cap at least a quarter turn AFTER it starts clicking... We do also still smell it if we try to over fill the fuel tank. So the answer is simple, dot over fill the tank and replace the filler vent tube that has been recalled.
  • 123wor123wor Posts: 1
    I have a 1993 Villager with 187,000 miles. This vehicle has been trouble free except for the DEALER!! Early on, first few months, had a problem with automatic seat belts and rear window wiper. After multiple trips to the dealer, who claimed to have solved the problems..did not, one day the Service manager got up in my face and actually told me..."What do you expect, this is a new car, we don't know anything about them." Well, I wrote the company etc. to no avail. After all these years, I do not have working seat belts (they are now manual) nor do I have a working rear wiper....I gave up... which, I suspect, is exactly what they wanted me to do. The dealer is horrible....I would never buy from them again or recommend them to anyone. The Villager, on the other hand, is really a very good vehicle. I've had three timing belts, changed before problems occurred, regular oil changes, and maybe three tune ups. My miles are highway, that helps. The recalls are another issue. After having several episodes of a very strong odor of burning electrical something in the van, the dealer said....can't find anything. Saw in Consumer Reports that they were looking into a possible recall because of this problem. I wrote Mercury and went back to the dealer, who, once again told me...can't find anything wrong. About a month later I got a recall notice for this same thing. Before I could get back to the dealer, one morning the van filled with thick white smoke. I had it towed to another Mercury dealer who did the recall and corrected the problem. But this dealer refused to go back and fix the old problems with the seat belts and wiper because it was now out of warranty. What did I expect! The body looks good, some of the rubber parts are starting to show wear, and little things are starting to break, like the ignition (where the key goes). But with 187,000 miles, I can't complain. Good luck !
  • Just got a 2000 Villager and am having a hard time finding a locking gas cap. Mercury does not carry one and the auto parts stores in my area do not have the correct one (causes my check engine light to come on) Also when I first start the engine in the morning it starts out at 2000rpm for about 5 seconds then drops to 1500. When I put it in drive and it goes to about 1200 until the engine warms up and then is about 750rpm in drive and vehicle stopped. It seems a little high, but maybe I am used to my old 4 cylinder.
  • sschnathsschnath Posts: 5
    I have a '99 Villager with 42K mostly highway miles. It has been serviced by the same dealer until today. We've had very good service there and the van has been virtually trouble free except for the various recalls.

    However, when braking I've noticed over time that the rotors have become warped and have been getting increasingly worse. I've always operated under the notion that aluminum wheels can be prone to this if the lug nuts haven't been torqued properly.

    I questioned my dealer about this when the van first started to exhibit the shake 20K+ miles ago and he told me that they do torque the nuts when they rotate the tires. Of course that doesn't mean the mechanic actually takes the time to do it or do it right.

    I know this is something I'll never be able to prove so I've take the van to my car mechanic and I expect they'll turn the rotors and everything will be fine. I KNOW they torque the nuts there.

    I'm really irritated that I have to spend the money to have this done (never mind reducing the life of the rotors) especially when the van has been OK otherwise. Has anyone else experienced a warping problem?

    I'm just wondering whether it really was bad service or whether the rotors are of suspect quality. Since I won't be letting the dealer rotate the tires any more, I may eventually get my answer but I'm curious about other experiences out there.
  • dhoffdhoff Posts: 282
    We have a 99 Quest with about 45,000 miles on it. Our brakes are still good. The rotors may be warped a LITTLE, but not nearly enough to get it fixed.

    I have rotated my own tires, except for one time when I had the dealer do it. They properly torqued the lug nuts.

    When I rotate my tires, I always use the lug wrench in the van (the one for changing a flat tire), for 2 reasons. One, because the wrench is so short, there is no chance of overtorquing the nuts (which will warp the rotors) and two, if we ever get a flat, I know I will be able to remove the wheel with the wrench in the van.

    Once I had Sam's club rotate the tires on my previous car. I decided to check the lug nuts the next day, because they had put on the hubcaps wrong and I lost one. I could not get the nuts to budge with the wrench. I ended up having to put a 5' long pipe on the wrench and literally jump on it to loosen them. I'll never let them touch any of our cars again.

    You might want to check how tight the lug nuts are on your van to see if they overtightened them.

    Dave
  • sschnathsschnath Posts: 5
    The transmission on my '99 Villager has developed a squeak when upshifting. Dealer can't hear it. Neither can my wife. It's pretty subtle but it definitely exists.

    At first I thought it only happened when the AC was on --I thought it might have something to do with the AC compressor clutch. Now I'm not so sure it makes a difference whether the AC is on or off.

    I remember someone else posting about this issue some months back. Has anyone figured out what it is or is it even something to be concerned about? I can live with it as long as it isn't trouble in the making.

    Also, I've noticed that downshifts can be particularly rough on this vehicle, to the point where sometimes the whole vehicle shudders when it downshifts from 4th to 2nd and sometimes shudders when it upshifts back. We won't see this in driving around town obviously, but it can be very pronounced on the highway, either when we're attempting to pass or if the vehicle is just on cruise control and encounters a grade it considers too steep.

    The transmission doesn't seem very sophisticated. Once it downshifts it can sometimes take longer to shift back than I would expect. This is annoying but I can deal with it. But the shudder is violent enough that I think something's not right, especially where it doesn't happen all the time.

    My dealer couldn't reproduce the problem. Has anyone had similar experiences? I'm leaning towards motor mounts but the dealer supposedly looked at them and couldn't find a problem.
  • sschnathsschnath Posts: 5
    I can relate to your Sam's club experience. Twice I bought new tires for my Vision at BJ's Wholesale Club (Sam's club equivalent).

    I had my mechanic perform the first rotations and both times he told me if I had a flat on the road, I never would have been able to remove the nuts. He almost couldn't get them off with his power driver.

    I also had warping issues afterward on both occasions. I tried to give them the benefit of the doubt after the first experience, but the torque matrix that's posted on the wall right in front of the mechanics is apparently just wallpaper. They obviously don't look at it.

    In my opinion, any money you save on the tires at those places you'll spend on follow-up service elsewhere, and you could end up spending more. I'll never go back.
  • lensterlenster Posts: 1
    Mechanic calls to inform me that the lower bushing for the driver side control arm is causing this thumping noise I was complaining about. Two Ford dealers informed us that we had to buy the entire control arm assembly at $280 CDN per unit. No aftermarket parts available. After a discussion with the Nissan parts counter guy, we decided to try a Maxima bushing, which came separate (like it should be). Works like a charm. Not enough that Ford sticks it to you with the manifold stud problem, but they force you to pay $280 for a $30 part!
  • gasguzzgasguzz Posts: 214
    is the oem supplier (there is an S stamp on the cap). The locking Stant 11591 (verify the part no. again) should be available from any parts store, and it works without lighting the Check Engine. The downside, you won't be able to use the oem cap lanyard, unless you devise something (which really is not a prob unless you tend to leave the cap at the pump).
    You guys need to get a Torque Wrench, it is as useful as a floor jack and the cost is minimal to gain substantial performance. The key is consistency... while you may not overtorque with a short lug wrench only a click-micrometer wrench can apply it evenly. Torquing between 80-90 lbs is not significant in terms of lug nut compression, but having ONE identical torque value throughout IS.
  • eckel1eckel1 Posts: 2
    I am thinking about buying a 1999 Mercury Villager Sport........Please give me some feedback on this van!! Do you like it?? Any problems with this van??
  • diexodos1diexodos1 Posts: 5
    I have had a 1998 Villager for 3 years. The van is comfortable and drives great. Overall it has been a reliable van. My two complaints are: 1. Cupping of rear tire. Alignment will not fix the problem. You have to rotate tires every 6-10,00 miles. I can live with this problem, because I can still get 40,000 miles from the tires.
    2. A/C problems. A/C gave up at 25,000. Took it to the dealer and replaced control panel switches. Problem re-occurred at 31,000 miles but it was disappeared after a week. Now, the car has 39,000 miles, and the A/C is acting strange. It kicks on and off whenever it feels ilks. Press the A/I button and wait for it to come on. Sometimes, I need up press the A/C button ten times to get it going. Called the dealer and Ford. They will do a diagnostic test ($140) and if problem is related to switches, they will pay for the repair ( I am still stuck with the diagnostic bill). I am concerned how often do I need to deal with this problem. Anyone else has experienced similar problems with A/C. I read 200 messages and overwhelmed with owner problems. We can add this problem to the list.
  • saabturboidsaabturboid Posts: 178
    Well, I think I'm starting to encounter the dreaded broken manifold bolt problem on my '94 Villager. I just took the Van on a 2,000 mile road trip in 100(f) temperatures, and now I can hear a leak in the engine compartment.

    The van has 102k miles on it, and is also in need of a new timing belt, and probably the regular belts and hoses too. Should I go to the dealer for these fixes, or would a good independent shop be a better bet. I want the job done right, but I don't want to get taken for a ride either.

    - Chad
  • OD here is the deal, I have a 94 Nissan quest and just went thought the same thing that you are going through now .... Back in April I got my timing belt water pump etc. replaced at the dealer. The cost was about $500.plus bucks... The dealer will give you a 1 year warranty on the work that they do... plus they will tighten the belts to spec... As far as the exhaust manifolds.. I called around to some of the exhaust experts and told them my problem with the manifolds studs.. They ALL know about the problem because according to one guy "we fix the manifolds studs all the time on villager and quest..thats a common problem with the vans."$ 600 bucks later I had all of the studs removed and replaced however I also had a cracked rear manifold itself. The work was done at Midas...Now my wife is happy because the ticking loud noise is gone
  • saabturboidsaabturboid Posts: 178
    Grichardson, thanks for mentioning the prices you paid for the repairs because now I have a better idea of what I'm in for. Does Midas warranty the manifold work? If they offer a lifetime warranty, that might be the best way to go.

    Also, how long did you live with the 'ticking' noise? Did it continue to get worse? Right now I can put up with the noise, but if it gets louder I'll have to do something.

    On a somewhat lighter note; I wonder if there are aftermarket headers (performance exhaust manifolds) available for this engine? The van could really use more power and opening up the exhaust might help. Since this is a similar engine to the ones used in many other Nissan products maybe aftermarket headers are available.

    - Chad
  • Midas will give you only a 1 year parts and laber warrenty.. After about a year and a half the noise got so bad that my wife did not want to drive it anymore...Hence Forcing me to get the work done. My other car a 1994 Honda accord EX has 121999 miles with zero problems.. Best car I have ever own in my life. Other then the exhaust work on the Quest It has also be reliable..
  • robynjrobynj Posts: 3
    I was just wondering if anyone has had a continous problem with a shake @ 65-70mph. Our quest is also having a problem with holding an alignment. Every time I take it in, it is out of align. We have purchased new tires and everything, and are still having a problem. They keep telling me that it is always a tire out of balance and sending me on my way, but the problem continues and I am starting to wonder if we bought a lemon. It is fine just easing around town - BUT just take a trip - which is what we bought the van for. The steering wheel just shakes all the time on the highway or interstates. The van only has 29,000 miles, isnt this kind of early for these type of problems....Someone please help, and maybe I will have some ammo when I go back AGAIN to the dealer.

    Thanks - Robyn in Alabama
  • steverstever Viva Las CrucesPosts: 41,976
    Most strange -- this is the second post this week with problems going 65 to 70 mph. Maybe you need to compare notes with ktill:

    ktill "Nissan Quest" Jul 14, 2001 9:13pm

    Most likely it's just a bad balancing job on your new tires. After ruling that out, did the dealer check to make sure the wheels themselves aren't out of round or bent? Were the rack bolts inspected/tightened (there's a recall on this one for certain models). Other suspects could include rubber bushings, ball joints, CV joints, tie rods, or tire under inflation.

    Steve
    Host
    Vans, SUVs and Aftermarket & Accessories Message Boards

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • robynjrobynj Posts: 3
    Thanks Steve for the suggestions on our van. I did contact the dealer about the recall on the rack bolts. When I looked up this particular recall, I thought, "HE, this is our problem!", it described my problem to a "I". Also, I had the guy that sold us our new tires tell me that this would most certainly cause a problem with the alignment since it had to do with the steering. BUT, guess what, the dealer informed us that our van had already been taken in for this recall (We bought the van I/13,000 miles on it). Anyway, they cannot convince me now that this is not the problem, and I am refusing to let them give up on it. We have an appointment to take the van tomorrow, and I am riding with them. Someone is going to fix it, or hear from my attorney, sounds like negligence to me!! Anyway, all of this to say thank you so much!!

    Robin in Alabama
  • leomcleomc Posts: 5
    I have a 92 Dodge Grand Caravan that has been very reliable through the years but am now looking for a new minivan. I originaly was going to get another Grand Caravan. I drove the Quest and am impressed with the handling and power. I would appreciate any input.
  • steverstever Viva Las CrucesPosts: 41,976
    Since it's soon to be an orphan (or maybe it's just the time of year), there's some dealer incentives out there. Check the Incentives and Rebates for your area.

    Steve
    Host
    Vans, SUVs and Aftermarket & Accessories Message Boards

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • robynjrobynj Posts: 3
    I am a first time mini-van owner, and at this moment, a very unhappy one. We have had a vibration in our steering wheel, since we purchased our 2000 Quest last November. We were told yesterday, by our dealer that the tires that Nissan , yes Nissan themselves put on the van are not compatible with our van. Make sure that if you test drive another Quest, that you take it out on the highway for several miles and get up to about 65-70mph, to check for steering wheel oscillation vibration. We bought our van with Goodyear Eagles on it, which is what Nissan puts on alot of there vans. We are very unhappy, and our dealer here which is Bondy's Nissan in Dothan, Alabama, has pretty much told us, sorry it is a tire problem you fix it. Anyway, a word of advice drive it hard and long,you may be glad you did, as they told me yesterday, that they have one on there lot with 7 miles on it doing the same thing. GOOD LUCK! Dont you just love car salesman????????

    Robyn in Alabama
  • steverstever Viva Las CrucesPosts: 41,976
    If your dealer is passing the buck to Nissan, I'd contact the regional rep and tell him what you were told. Sounds to me like the dealer is shining you on. There should be some contact info in your manual. Please keep us posted.

    Steve
    Host
    Vans, SUVs and Aftermarket & Accessories Message Boards

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • gasguzzgasguzz Posts: 214
    Are they the 225/60-16 GY Eagle LS? Nothing out-of-spec with that selection (in fact, that's oem). Some have reported better tires but the GY LS is no slouch either. Tires have their own warranties (where claims are normally serviced by your car dealer), but have you approached a GY dealer? Seems you still have a few remaining questions which need to be eliminated. Are all the miles on your van yours? Tires are only one component with front end vibration. Take the tires off and check the wheels (bent/out-of-round). Move the rear to front? Front rotor warpage? Good luck.
  • legionlegion Posts: 1
    I have a 2000 mercury villager with 25k miles, it seems when the transmission shifts fron 2nd into drive there is a delay then thumps hard, no noises or anything, it just shifts hard. what should i do i dont trust dealerships.
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