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VW Golf

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Comments

  • adg44adg44 Posts: 385
    The climatronic system tells me everything I would want to know. :)

    Anyways, fill up the tank, reset the trip odo, then when it's time to fill up, see how many gallons you filled up and divide the mileage by the gallons.

    - Anthony
  • weatherdanweatherdan Posts: 28
    I purchased a beautiful Indigo Blue New Golf GLS automatic with the luxory package on April 17, 1999. It has been a horrible experience almost from the first day. It is absolutely amazing all the things that have gone wrong with this car. In 2.25 years the car has been serviced approximately 15 times! And as of today, the mileage is only 18,950! How so many things can go wrong/malfunction/break on a car with so few miles boggles me. I had a Honda for 15 years before this car so the difference in integrity is striking. I bought the Golf because it seemed much more enjoyable to drive than a new Honda. And I liked the features and the hatchback. Here is a condensed list of all that has gone wrong with this vehicle:
    4/30/99 (two weeks after purchase!): air bag warning light came on; spiral spring assembly had to be replaced.
    10/26/99: valet key will not turn ignition; center rear-seatbelt jammed.
    12/21/99: cruise control shuts off when operating turn signal to change lanes; replaced.
    1/28/00: seatbelt jammed again.
    5/4/00: seatbelt jammed again.
    10/25/00: seatbelt jammed again; replaced (finally). left rear door lock not working. left front door panel comes loose when door opened.
    2/20/01: driver's side rear door lock not operating.
    3/9/01: driver's side rear door lock not operating; new lock and window regulator installed.
    3/26/01: rear door lock still not operating; door lock replaced again. faulty ground at lock harness found.
    4/17/01: door lock *still* intermittently inoperable. window also inoperable. window regulator replaced again. bad wire in B pillar repaired. "Check Engine" malfunction light on; main engine control unit replaced. original warranty expired.
    5/4/01: door lock **still** intermittently inoperable. Loose ground wire found in B pillar. Finally fixed!
    6/21/01: bad water leak on driver's side floor, carpet soaked and musty. right rear window occasionally inoperable. right front passenger door handle/window control housing pops out of door frame when door is opened.
    7/12/01: driver's side floor still getting wet and musty. resealed box under driver's windshield cowling, cleaned corroded wires. right rear window motor replaced per 6/21/01 problem. front door trim panel removed and new lock installed per 6/21/01 problem.
    7/17/01 and currently: "Check Engine" light on.

    I have been in contact with VW of America. They were supposed to call me back today as they agreed the problems have been "excessive". But I have not heard from them yet. Supposedly the man I spoke with wanted to check with a factory rep concerning "compensation", whatever that may be. "Compensation" won't solve the root of the problem which is that the car is a piece of junk and continues to require frequent service. Now it is once a week. The longest period I have gone without service required is about 5 months. And still only 18,950 miles driven in 2.25 years.

    In the past week I can take a little solice in the fact that two colleagues who were seriously considering VWs have decided to purchase other vehicles upon hearing of my problems. Obviously, any car maker can have a lemon. But VW reliability is a true sore spot per Consumer Reports. I had hoped with the New Golf it had improved but apparently not.

    I can not recommend a VW Golf to anyone. It is a shame because the car is actually fun to drive and looks great. Suffice it to say I will never purchase another VW product in my lifetime.
  • moparbadmoparbad Posts: 3,842
    I purchased a Golf GLS TDI with all the bells and whistles 4 months ago. So far it has been nothing but joy and happiness. No rattles, no squeaks, no problems.
    What I do have is more fun driving than any other car I have ever owned. It is an auto and still averages 42 MPG in mixed city/hwy driving with the majority hwy.
    I would recommend the Golf to anyone. I may never drive anything other than a VW again.
  • weatherdanweatherdan Posts: 28
    moparbad wrote: "I purchased a Golf GLS TDI with all the bells and whistles 4 months ago. So
    far it has been nothing but joy and happiness..."

    Four months? Please revisit that statement after at least another 23 months. Then we can talk apples and apples. My Golf was nothing but "joy and happiness" (minus the air bag spiral assembly replacement) after four months too. No one can tell any car's reliability or durability after four months. Even Chrysler products, arguably the least reliable or durable products on the American road in the long run, are wonderful after just four months. The fact is that I expected a good product from VW. I expected the 1999 New Golf to be at least as good as my 1984 Honda was for quality, reliability and durability, and not just for its "fun driving", its great "bells and whistles", good looks (mine still gets complements all the time), and great crash test results. I intended to have it for just as long. So far it and VW have failed miserably. VW has lost a customer for life due to shoddy workmanship, design, integrity and quality and unfortunately as a result I will certainly never purchase another VW product again. And I will continue to do all I can to not recommend VWs to anyone considering one as well. So far two colleagues, after initial serious consideration, have rejected VWs specifically based upon my experiences. Consumers Report has also questioned the reliability of the Beetle which is essentially a Golf with a Beetle body.
  • hiwaysanityhiwaysanity Posts: 216
    after a sample "volume" of one. I've had a Passat for 18 months that has been essentially flawless. A friend is driving a Golf that is about 30 months old with ~40k miles, and it has been a wonderful car. There - that's 2::1. Based on the extensive evidence of 3 vehicles, can we conclude that you are twice as likely to get a flawless car from VW? I don't think so. Add in everybody we both know who own VW's, and any conclusion is worthless. You had a bad experience. We've all had them, and they can sour us on a brand. But a vendetta is silly.

    The reliability of the Golf badge, overall, has been about average compared to all other cars in it's class. Jetta has been a bit below average, Passat has been a bit above. That's hardly a reason to indict VW overall.
  • weatherdanweatherdan Posts: 28
    Spite? A vendetta? Please, you are reaching and that is ridiculous. Excuse me for expecting VW to produce a good product and when they did not, commenting so. I have just stated the (condensed) facts as they are. People considering VWs have come to me and ask about my Golf experience as it is natural to seek out someone with a similar vehicle or brand when considering a purchase. I have told them. They decided that it was not worth the risk. Their decision. If you purchased a bad major appliance for thousands of dollars which required unusually frequent service even while still new would you recommend it to others? Or buy another one? That does not come close to spite or a vendetta. And no, it is not just a case of 1, 2, or 3 vehicles. I am sure someone out there had a wonderful Yugo too; I would not run out and buy one though. I would also look at the broader picture. As stated, Consumer Reports has clearly indicated disappointing reliability concerns with some VWs. I can vouch for that in spades.

    Sorry I can't cheer for VW as some seemingly would wish. And I'd like to. This is a VW Golf posting board and I have posted my experiences for others to hear. Bad warts and all. YMMV. When I was considering the Golf I checked out as many comments as I could find, here and at other places such as the VW Vortex web site. And I specficially searched for negative comments, experiences and recommendations because everyone usually glows about their new car regardless of make or model. I wanted the whole picture for consideration. The bad news is as important (maybe more so) than the good.

    The sad thing is that the Golf really is much more fun and exciting to drive than Hondas. Even with the "check engine" light glowing on in front of me all the time now. ;-) Who knows, maybe VW of America HQ will come through for me in the end but I have yet to see any evidence to date. I am supposed to hear from them soon.
  • hiwaysanityhiwaysanity Posts: 216
    to produce a quality product. You had a lousy experience, and if VW of America hanles you badly, I can see that you might never want another VW. I was treated badly by Ford, and haven't been back in 15 years.

    However, you have not gotten the response from VWoA yet. So, I see things like "I can not recommend a VW Golf to anyone. . . .Suffice it to say I will never purchase another VW product in my lifetime." and they seem to be more spiteful than reasonable. A Golf has been a problem. VW, as a whole, hasn't (yet.)

    This statement is not essentially a vendetta: "In the past week I can take a little solice in the fact that two colleagues who were seriously considering VWs have decided to purchase other vehicles upon hearing of my problems. Obviously, any car maker can have a lemon. But VW reliability is a true sore spot per Consumer Reports. I had hoped with the New Golf it had improved but apparently not."

    BTW, "VW reliability" has not been a "true sore spot" in CR since the introduction of the new models in 1999. As stated above, Golf has been average, Jetta spotty, and Passat good.
  • weatherdanweatherdan Posts: 28
    Spite? A vendetta? Please, you are reaching and that is ridiculous. Excuse me for expecting VW to produce a good product and when they did not, commenting so. I have just stated the (condensed) facts as they are. People considering VWs have come to me and ask about my Golf experience as it is natural to seek out someone with a similar vehicle or brand when considering a purchase. I have told them. They decided that it was not worth the risk. Their decision. If you purchased a bad major appliance for thousands of dollars which required unusually frequent service even while still new would you recommend it to others? Or buy another one? That does not come close to spite or a vendetta. And no, it is not just a case of 1, 2, or 3 vehicles. I am sure someone out there had a wonderful Yugo too; I would not run out and buy one though. I would also look at the broader picture. As stated, Consumer Reports has clearly indicated disappointing reliability concerns with some VWs. I can vouch for that in spades.

    Sorry I can't cheer for VW as some seemingly would wish. And I'd like to. This is a VW Golf posting board and I have posted my experiences for others to hear. Bad warts and all. YMMV. When I was considering the Golf I checked out as many comments as I could find, here and at other places such as the VW Vortex web site. And I specficially searched for negative comments, experiences and recommendations because everyone usually glows about their new car regardless of make or model. I wanted the whole picture for consideration. The bad news is as important (maybe more so) than the good.

    The sad thing is that the Golf really is much more fun and exciting to drive than Hondas. Even with the "check engine" light glowing on in front of me all the time now. ;-) Who knows, maybe VW of America HQ will come through for me in the end but I have yet to see any evidence to date. I am supposed to hear from them soon.
  • mpgmanmpgman Posts: 723
    Excellent reading above. I needed 2 cars as one was 13 years old and dead and the other is 14 and is a Dodge Omni....enough said. Golf was the first on my list, in the TDI variety. I loved how it drove, and the driver and front passenger seating is top notch. So is the small size and versatility, the excellent arm rest on the GLS, and the terrific standard safety equipment. Then I was swayed by CR and the reports of reliability issues, as well as the extra required maintenance on the diesel. I've owned a Dasher, a Rabbit diesel, and a Scirocco so I am not new to VW. For car number one, I bought the new Elantra GT hatch, loaded to the gills with ABS, traction control, moonroof, leather, full power, fog lights, alloys, 4 wheel discs, Michelins, etc., for 16K. Love it! Getting 33-37 on the highway with an automatic. Reliability and resale? We'll see. Safety issues? Yes, I've read the posts about the air bags and the seat track but structural integrity was excellent. So far, so good...the car is tight and quiet and build quality seems to be good. Car #2 has come down to an Echo or a Golf. I need a small car to fit into a tight garage spot and want high mpgs. Care to weigh in with some comments? Thanks.
  • hiwaysanityhiwaysanity Posts: 216
    Actually, the reliability of the Echo should be hard to beat, but it can't be as much fun as the Golf. I am shy of the TDI too. It's a solid motor, and can be maintained to last a long time, but savings due to the good mileage will not overcome the added maintenance cost for the first 35k miles or so. I'm not likely to put that much on it in 4 years, so it makes little sense for me.
  • vocusvocus Posts: 7,777
    I would personally go for the Echo. It seems like a nice small car in a neat package, plus Toyota is more willing to discount their prices (I mean sell closer to invoice) than VW is. Also, Toyota's reliability reputation speaks for itself. I have 2 friends that have Echo automatic sedans, and both love them. Very reliable and great on gas. The Golf will not be as thrifty on gas as the Echo, but it has more panache and safety than the Echo does.
  • mpgmanmpgman Posts: 723
    Tend to agree, although I have seen calculations that say you will need to own a TDI for at least 100,000 miles to make up the difference in initial purchase price, mandatory use of synthetic oil, more frequent and costly timing belt changes, and other assorted maintenance items, etc. That aside, the Golf is a great package. Just wish they would build some Echos with ABS and side air bags...they list them as options in the brochures but there don't appear to be any in the Northeast region and trying to get an order placed in Japan can take as much as 6 months.
  • dbakalardbakalar Posts: 39
    Forenote... An ECHO??? But they're just so UGLY! (That's just my opinion anyway.....)

    Anyway... Weatherdan, I totally feel where you're coming from. My check engine light likes to make itself known from time to time. And, as I'm thankful that I haven't experienced all the problems you have, I've still gotten very frustrated with my car. Not to the point where I'd swear off VW entirely though. My last experience with VW of America ticked me off to no end, and they've received a wonderfully nasty letter from me regarding their lack of concern for their customers, and the horrible service department at Stohlman VW in Tyson's Corner, VA. I've not received any type of response from VW, and don't expect to. During my last problem with the check engine light, it turned out to be a problem with my temperature sensor. I won't duplicate my words from previous postings, but will suffice to say that if you're WAITING to hear from VW, you'll have to keep on waiting. You'll doubtfully receive a call from them. They kept me waiting for three weeks before I finally gave in and called THEM back.
    Yes, it does sound like you got a bad Golf. If it were me, I doubt I would have been as patient and understanding as you... I'd consider another VW (this one is my second) even still though. Hopefully VW of America is able to satisfy you. Good luck. In dealing with those people, you're going to need it.
  • weatherdanweatherdan Posts: 28
    Well they did not call me back (how annoying) so I called them again. They will likely offer me some sort of compensation. However, at this point I am not sure that their "compensation" will be any better than if I just trade in the car at any other car dealer. Especially since they said there will be a financial cost to me. Meanwhile I have spoken to a lawyer. There are a couple routes I can follow depending on the offer I receive Monday. I may be covered under our state's lemon law.

    I have read other concerns about Stolman VW in Tysons. I am also in Virginia.
  • adg44adg44 Posts: 385
    "I have read other concerns about Stolman VW in Tysons. I am also in Virginia."

    Yeah, they really really suck. Fairfax VW seems to be a bit better, but I took my GTI in there the other day and they gave me some BS answers. It's really hard to have a modified car worked on because they say your exhaust causes your seat to move or some crap like that. Grrr, anyways...

    Let's hope VW can come through for you!

    - Anthony
  • dbakalardbakalar Posts: 39
    i don't understand why there should be a financial cost to you... isn't the car still under warranty? doesn't vw realize that your particular car sounds like it's DEFINITELY a lemon? (based on the details of your earlier posting). VW of America IS totally annoying. And I didn't figure you'd receive a call from them. Everytime I was told that I'd get a call back, it just never happened. I would, however, advise them that you have been working with a lawyer... that might motivate them to actually DO something for you. It's a shame to see this happen to someone. I truly do still really enjoy my car, and the two annoyances that I've dealt with, as I feel that I shouldn't have had to go through it, still isn't enough to sour me on my Golf.
    Good luck, and remember to keep us updated!
  • weatherdanweatherdan Posts: 28
    No, the warranty expired 4/17. But the car had already had an excessive amount of work done while under warranty. It has just become worse since then. The car only has about 19,000 miles on it. I am supposed to hear from VW tomorrow (Monday) so I will wait to consider whatever they offer. I won't commit to anything immediately. Meanwhile, I will probably have the "check engine" light investigated since I don't like the idea of driving around with it on for a full week. It could be a minor problem or another "electronic control module" shot. I have an extended warranty regardless. While test driving various cars last weekend with my girlfriend (her 165,000-mile Honda fatally blew a head gasket) it made me appreciate the Golf's handling all the more. It is fun to drive...when things are not breaking or malfunctioning.
  • weatherdanweatherdan Posts: 28
    VW of America has offered me $1500 towards the purchase of a new VW. Obviously that means I'd end up paying several thousand dollars out of my pocket once the trade-in value of my Golf is considered . I am considering my options. Meanwhile, I will probably proceed to get the "check engine" light checked out.

    weatherdan
  • dbakalardbakalar Posts: 39
    Sounds to me that they already are well aware that this car just isn't what it should be. They need to stand by their product, and ensure that you won't get shafted on your trade in value should you decide to trade-in for a new one.

    P.S... did they actually call you, or did you have to contact them for an update? Just curious!
  • mdrivermdriver Posts: 385
    The biggest single reason for avoiding the Echo is safety. At just over 2000 lbs. it is a flyweight which will surely be destroyed in an accident with just about any other vehicle other than another Echo. The Golf is much heavier and is built with safety in mind. The Echo's mission is fuel efficiency, price, and somewhere lower down the priority scale, safety. This explains the hard to find ABS, etc., on the Echo.
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