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GMC Terrain

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  • Does anyone know the ratio of Equinox sales to Terrains. Relative to the Equinox forums,
    there seem to be a lot less postings in the Terrain forums. Is it a volume thing or are there
    just a lot more happy Terrain owners?
  • roho1roho1 Posts: 317
    sales 2012 ytd

    Chevrolet Equinox 130,796
    GMC Terrain 54,197
  • I have a 2012 GMC Terrain 4wd with approximately 12,000 miles. Starting in November when ever I drive on the express way 55-65 mph, The Service Stabilitrak light will come on then the check engine light will blink on and off. Once I get to my destination once I restart the vehicle all the lights will be off. I have been the dealership on four different occasions 11/15, 11/17, 12/7 and 12/26.
    The first time the vehicle misfire on cylinders 2,4,6. The codes were cleared and the light came back on 11/17. That visit the same misfire, The dealership found loose front breather duct. Secured the duct and clear the codes. Third visit Code P0300 Misfires again cylinder 2 and 4. Use a borascope to inspect both cylinders for collant/dye. Pressure test and replaced the intermittent ignition coil, spark plug. Last visit Code P0300. Carbon deposits on valves. Misfire again. Clean and Decarbonize and clean fuel system. I am beyond frustrated with the issue that I am having.. I feel that that is a bigger issue with the engine..Thoughts/Advise Please
    Thank You
  • gmcustsvcgmcustsvc Posts: 4,005
    We're sorry to hear that you've had to make so many trips to your dealership on this concern on your new Terrain, kristindenim79. Are you already working with Customer Assistance on this? If not and you would like for us to check into this further with your dealership, please email us at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of your VIN, and a summary of the situation so far).

    Sarah, GM Customer Service
  • Hi I was wondering if this problem was ever solved?? I just purchased a 2013 have had it for 6 days and am now driving a loaner car because my car was stalling out. The dealership has been helpful and kept my car for a couple of days because they were not experiencing the problem. today i got a voicemail that it stalled on them and they are going to run some test to see what could be wrong. I am just nervous I bought a car that is going to constantly be in the shop.
  • The vehicle is still at the shop since Friday. I am currently in a loaner. I was told that GM authorized them to open the engine and look further into why this issue keeps happening. I was told I would be without my car for awhile, since they may have to put a new engine in it.
  • gmcustsvcgmcustsvc Posts: 4,005
    We're sorry to hear that your new Terrain is already in the dealer, katieg3!
    If you would like for us to check into anything further for you, please email us at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of your VIN, and a summary of the situation so far for the agent responding to your email).

    Sarah, GM Customer Service
  • bwall2bwall2 Posts: 30
    My 2011 stalled out also. It is a terrible vehicle; I made a huge mistake purchasing another GM product. The dealer replaced the camshaft actuator - seems to be running now - this is the first vehicle I have ever had that stalled out - and I am 63 years old. The 2011 vehicle has the electric door locks switch located somewhere in the area of the radio - they have since moved it back. The best thing is the gas mileage - which I continue to complain about. The dealer was authorized to do a "consumption test" and guess what - it does 38.9 mpg! I have asked GM where the gas is going since my calculations indicate 24-26!

    I could go on and on about how much I despise this vehicle - but it is not worth it. I sincerely wish someone would hit it in a parking lot and total it! At my age, I don't trade cars very often so I am stuck with it!
  • I just bought my 2012 6-cyl Terrain a week ago, and tonight the Service Stabilitrak light came on along with the message "Engine Power Reduced", and I was reduced to little more than a glorified parade car. I had just gotten off of the interstate when this happened, so needless to stay I was counting my lucky stars it hadn't happened there. It's still infuriating to have this happen only a week after I bought what was supposedly a "clean" vehicle. Guess the warranty will now be kicking in...what a joke.
  • gmcustsvcgmcustsvc Posts: 4,005
    hawkref,
    Are you already in contact with your dealership? Let us know if we can be of any assistance by emailing us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).

    Sarah, GM Customer Service
  • bwall2bwall2 Posts: 30
    At least you were still able to drive it! My Terrain QUIT totally - first vehicle I ever had do that. It was the "camshaft" actuator that had to be replaced. It is a very frustrating vehicle.
  • pkpy64pkpy64 Posts: 2
    I decided that I would try an american made car after having a Hyundia Sante Fe. My 2010 Terrain has gone to the shop 7 times now since I have purchase in May 2012. They have replaced the timing belt, tension, cam sensor, another pump, and put a oil cap on due to leaking oil plus the knocking. I was told that "it was supposed to sound like that" I know it shouldn't knock like that. So disappointed in this car and it really has made me never want to get a GMC car ever again. What is the problem and what is the solution? I do like my Terrain but can't keep throwing money into somthing not working on top of a car note.
  • gmcustsvcgmcustsvc Posts: 4,005
    pkpy64,

    We're sorry to hear that you've had so many troubles with your Terrain. Have you worked with Customer Assistance at all on these concerns? Do you have any updates about the status of your vehicle since your last post?

    Sarah, GM Customer Service
  • When I originally bought my 2010 terrain I loved it! But obviously it was NOT a car built to last! I drive 120 miles/day round trip to work which is why I bought this particular vehicle The gas mileage has been good but that is not my complaint. I bought the car brand new may 2010. It now has 101,600 miles on it. Approx 1 year ago it had the timing chain replaced (approx 60,000 miles and still under warranty) In Dec 2012 my transmission had to be completely rebuilt!! ( Under extended warranty-1100 miles left to go) It took 3 weeks to diagnose and fix it then. I broke down and had to be towed when the "wave plate" broke inside! Now I just had it back 2 weeks and it stalls out on me yesterday morning( of course OUT OF WARRANTY by 1600 miles). Another towing to dealership and not a definitive diagnosis yet but they are saying cam actuator failure!!! 3 major repairs in 1 -1.5 yrs. 2 in last 30 days!!! Last GMC I buy! Very sad and disappointed in this car. I urge anyone considering buying a Terrain- GET AN EXTENDED WARRANTY!! You'll need it!
  • bwall2bwall2 Posts: 30
    Or better yet, don't buy this terrible piece of trouble. My cam actuator on 2011 went at around 20,000 miles. Can't imagine what we will have to spend on awful vehicle since we don't have extended warranty. LAST GM product for us. 2007 Camry Hybrid with 93,000 miles - not one dime spent on this great Japanese vehicle. Inspections every year - not even brakes yet!
  • gmcustsvcgmcustsvc Posts: 4,005
    lmcpeek,
    Any news on this since Thursday? We're sorry that you've had to make two trips for repairs within the last month or so.

    Sarah, GM Customer Service
  • No Sarah not definitive word yet. First the shop said cam actuator now they are saying it IS the transmission again, the torque converter. I was told after the rebuild it would have a 12,000 mile warranty and when I asked if this was covered I was told they would have to work on me with this which I believe is unacceptable !! I was contacted today (Sat) by a GM customer service rep but missed his call and couldn't get ahold of him again. Jut waiting to see. In the meantime I am seriously considering purchasing another car. I dont feel like this one is dependable anymore. I will be upside down in my loan/trade in value but I don't trust this vehicle anymore. It's sad because I love this car and wanted to keep it indefinitely b I have to have something dependable to drive having small children I don't like the idea if being stranded with them in a dark country road again.
  • gmcustsvcgmcustsvc Posts: 4,005
    lmcpeek,
    What is your case number? I can check to see if there are any urgent updates for you.

    Sarah, GM Customer Service
  • Case number 71-1153410404. Thanks
  • gmcustsvcgmcustsvc Posts: 4,005
    lmcpeek,

    I see that your agent has a call scheduled out to you tomorrow afternoon. I'll let them know that you're expecting them! What is the best time of day to contact you?
    Sarah, GM Customer Service
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