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Subaru Added Security



  • biancarbiancar Posts: 913
    AAA covers much the same, if you get the premium AAA membership or whatever they call it.

    I've had AAA since I was 18 years old - a LONG time ago - and have only used roadside assistance maybe twice in all that time.

    If you buy a Basic or Gold Subaru warranty from home-town dealer but you move away or split time between two states, will ANY dealership honor the warranty, or only the place you bought it from?
  • xwesxxwesx Fairbanks, AlaskaPosts: 8,508
    Any, since the warranty is from Subaru directly.
  • ateixeiraateixeira Posts: 72,587
    Gold Plus picks up where the tire manufacturer's covereage leaves off, but yes the tires would be covered.

    So if you get a massive flat tire that cannot be repaired, not only will you get a replacement tire, but also your hotel stay will be free, as well as your meals.

    My source is an old friend at SoA who hung out in the Subaru forums for years, old timers will remember her fondly. ;)
  • pilot1226pilot1226 Posts: 165
    Cool. I'd like a list of things that aren't specifically included then. Rotors? Calipers?
  • ateixeiraateixeira Posts: 72,587
    Hmm, I'd have to check the paper work, but we sold our 2002 and all the paperwork went with it.

    We may still get a Gold for our 2009 model.

    It's a dilemna when the vehicle is reliable, but we should be glad because that lowers the market price of the warranty itself. For $700 or so the basic is easily worth it, but we may get the Gold, I'm not sure.
  • aan1234aan1234 Posts: 31
    I've got Service Agreement Application from the dealer and here is what it says about not covered parts:

    The only items NOT covered by Added Security Gold Plus are:

    Scheduled maintenance services and parts described in your Subaru Warranty and Maintenance Booklet as well as other normal maintenance services and parts including engine tune-up, suspension alignment, wheel balancing, filters, libricants, engine coolant, fluids, wiper blades, belts, hoses, spark plugs, brake pads, linings and shoes, clutch disc and recharging of the air conditioning system, unless in conjunction with the replacement of a covered air conditioning part.

    Other parts not covered are glass, weatherstrips, lenses, sealed beams, light bulbs, tires, hard and soft trim, moldings, bright metal, upholstery, paint, exhaust system, catalytic converter, brake rotors and drums, shock absorbers, air suspension assembly, battery, rust damage, wind noise, squeaks, rattles and cable or linkage adjustments. Accessories are covered only if factory installed or approved.
  • xwesxxwesx Fairbanks, AlaskaPosts: 8,508
    Damn.... that is one helluva list! What's the point of this warranty again? :sick:
  • ateixeiraateixeira Posts: 72,587
    That's all wear and tear stuff. Many are replaced during regular service intervals.
  • xwesxxwesx Fairbanks, AlaskaPosts: 8,508
    The first half of the list, yes. For this portion, though, I say much of it is not so much wear-and-tear:

    Other parts not covered are glass, weatherstrips, lenses, sealed beams, light bulbs, tires, hard and soft trim, moldings, bright metal, upholstery, paint, exhaust system, catalytic converter, brake rotors and drums, shock absorbers, air suspension assembly, battery, rust damage, wind noise, squeaks, rattles and cable or linkage adjustments. Accessories are covered only if factory installed or approved.

    Come on... upholstery, cat, exhaust, paint?!, glass, rust, wind noise, squeaks, rattles... seriously, that stuff should be holding up for the length of an extended warranty, period. The fact that they exclude it (meaning they have likely had or predict they will have claims) tells me there is a good chance it won't. :sick:
  • pilot1226pilot1226 Posts: 165
    I picked up on that too Wes, I couldn't believe I read paint, had to read it again. Bummer. Well, we'll see how it goes, I'll take my chances I guess. My in-laws have owned several Subarus between them all and never had any issues.
  • xwesxxwesx Fairbanks, AlaskaPosts: 8,508
    edited March 2010
    I had one Subaru to 220,000 miles (1996 Outback), and it was a fantastic car aside from a couple electrical gremlins. Aside from that one, even though I have owned four, I have owned this 2010 Forester (six months and 10,000 miles now) longer than any other. So, I am now in uncharted territory. ;)
  • ateixeiraateixeira Posts: 72,587
    glass - if it breaks, that's covered by comprehensive insurance.
    light bulbs - mine lasted 7 years or so (headlights)
    tires - the tire maker covers it, Subaru Gold adds road hazard warranty
    trim/upholstery/paint - any damage would come from wear and tear, no?

    Brakes are wear and tear as well, shocks, battery has its own warranty.

    Some of those things are still covered, it's just covered by insurance or their own manufacturer.
  • aan1234aan1234 Posts: 31
    > Local dealership 1 (Power Subaru, AZ)

    > Basic - $715
    > Gold Plus - $910

    I went ahead and purchased Gold Plus today. No gimmicks, no attempts to switch me to something else or change the price, no sales tax, etc.

    They also have a special for prepaid maintenance - 5 oil changes, 2 with tire rotations for $109. This is from the company, not Subaru, they said that it will be accepted at any Autonation dealership in the country. No expiration, non-transferrable.
  • ateixeiraateixeira Posts: 72,587
    I think Auto Nation is the biggest dealership group in the country, so that should be fine even if you move.

    Great price on the warranty. What's the name of the dealership again? On-line link?
  • xwesxxwesx Fairbanks, AlaskaPosts: 8,508
    trim/upholstery/paint - any damage would come from wear and tear, no?

    No, I would think not. Sure, things like tears/holes in the upholstery or chips in the paint could happen from user damage (wear & tear), but paint problems like cracking and flaking are more indicative of application/quality issues, as well as interior fading, cracking, de-laminating... you name it. Whatever, though. For me, excluding those items (especially rattles, which are a HUGE issue for newer Subarus - interior fit/finish is highly questionable) greatly reduces the value of any extended warranty.

    The only problems I have had on any of my three newer ('07, '08, '10) Subaru vehicles involves interior components: numerous rattles and cracked shift boot & brake boot (which was corrected in later model years with revised material). So, I am not convinced of the long-term prognosis of the interior (which is, for the most part, excluded from the extended warranty).
  • ateixeiraateixeira Posts: 72,587
    I bet they do that to prevent the OCD folks from coming in again and again when it's something small.

    If you're nice, it's not like that. Our 2002 Legacy had a non-linear throttle, and my wife took it in. They replaced the entire throttle cable assembly, and gave us a Mercedes Benz C240 4Matic wagon as a loaner. :surprise:

    All I asked for was a similar 4WD/AWD station wagon.

    They fixed that and a recall in one day. I was hoping to keep the Benz for a couple of days for an extended test drive, so it was quicker than I wanted it to be.

    We didn't have any rattles so I can't comment. I doubt they would just dismiss you, though. A few Forester guys have had dealers address rattles under warranty, and I'm sure the standard warranty has the same disclaimers.
  • aan1234aan1234 Posts: 31
    > What's the name of the dealership again? On-line link?
  • Hi all,

    checking back in on this thread again, 12.5 mos. after buying my new '09 OB Ltd. (getting its 15k service today)... lots of good thoughts pro & con on ESCs (Extended Svc. Contracts) here but as I was thinking about my decision to wait a while to get one for my OB (since I have 3/36 to decide), and thinking about how I would weigh the initial reliability of the car (any car) in deciding on an ESC, I remembered what I discovered when I looked back at my ex-'01 Audi A6 after replacing an engine at 87k and numerous other pricey fixes between 87-103k that led me to sell a car I loved and wanted to keep for many more miles than that ...

    ... That car had NO significant repairs during its first 49k miles... had a lot of things done under warranty at 50k (tie rod ends, gaskets/leaks etc.), but based on its first 45-50k I would have hesitated on an ESC but since it had things like a $12k Tiptronic tranny I bought one.... my best investment of the past 10 yrs., I recovered more than 3 times what that contract cost me -- I "invested" ~$2,400 and within 4 years recovered about $8,000 in reimbursed repairs.

    The Subie should certainly be more reliable and doesn't have a $12k tranny or a $10-15k engine, but like many modern cars it has complex stuff, so for ex., a bad A/C-Radio unit or any number of things could easily get you well on your way to recover your contract cost.

    Just a random thought on a rainy day, I will still wait probably 8-18 mos. before I but the Gold Plus on my OB.... if it had a 5 spd. AT and more comfortable seats it would be almost perfect.

  • xwesxxwesx Fairbanks, AlaskaPosts: 8,508
    Thanks for sharing, Jon!

    I think the '05-'09 Outback was a fantastic wagon and am glad to hear you are enjoying yours. One of these years, I would really like to find an '06 Limited with manual transmission.

    I am still undecided about an extended warranty for my '10 Forester; I have about 12 more months to decide. While I am not "worried" about a pending failure, I look at is as a cost/benefit "investment" as well. Part of that benefit is the fact that this is my wife's car and she may very well prefer to have the added peace of mind. For me, though, the most likely items that I will want to address (such as a recurrence of interior rattles previous "fixed" under warranty) are excluded from the extended warranty contract... I wonder why?! :P

    The odometer clicked over 16,000 miles last night.
  • The best cost/benefit is being able to recoup a good chunk of its cost when you go to sell your vehicle privately. If you can leave at least a years worth of coverage on the contract you should be able to get about half the cost back. That's a nice security blanket for the new owner.
  • xwesxxwesx Fairbanks, AlaskaPosts: 8,508
    edited September 2010
    That is an excellent point for many new-car owners out there. Unfortunately, I typically don't consider replacing a car until it is north of 200,000 miles. For some reason, I can't find an extended warranty that will go that long. :blush:

    Personally, I would be happy to pay a reasonable asking price for a used car that had an extended warranty in effect at the time of purchase, as long as the seller had complete service records/logs on the vehicle. If the records were not available, the warranty would be useless.
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