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Saturn VUE AC and Heat Problems

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Comments

  • vnixvnix Posts: 5
    Thanks for that link. I filed a complaint yesterday, and would encourage others to do the same. I would like to think that perhaps the problem has just not been recognized by the right people yet. But I am on my 3rd round of repairs on my A/C in under 3 weeks and nothing seems to be working.
  • gmcustsvcgmcustsvc Posts: 4,005
    vnix,

    I apologize for the problems you are experiencing with your A/C. Have you had the vehicle into the dealership to be diagnosed? Please keep me posted.

    Thank you,
    Caron, GM Customer Service
  • kennk41kennk41 Posts: 4
    Can I have the link?
  • kennk41kennk41 Posts: 4
    Hello,
    I have not reported the problem to the dealership because
    They want $95 dollars to just look at it

    Thanks
  • vnixvnix Posts: 5
    Caron, I sent you an email teling you where I had it serviced, but I will repeat the message.

    I have had it at a GM dealer twice in 3 weeks for the same issue. Another appointment Thursday. A/C went out on me again on the way to vacation, so it is the first appt after I get back that I could get. They have already done a gas test and replaced the thermostat.

    JBA Superstore GM Dealer - Glen Burnie MD
  • gmcustsvcgmcustsvc Posts: 4,005
    ravenhairone,

    I apologize for the problems you are experiencing with your vehicle. Were you planning on having the vehicle diagnosed? Please keep me posted on any information after the vehicle has been diagnosed by a GM dealership.

    Thank you,
    Caron, GM Customer Service
  • I have a 2007 Vue and my A/C has been out for a while. I live in AZ where not having A/C in the summer is not the best thing. I had it checked out and was told that the compressor is either out or there is some debris in the compressor. Is this covered under the warranty?
  • otbugotbug Posts: 1
    My 2008 Saturn Vue Redline has just over 50,000 miles. Recently the AC and defrost controls have been acting up. When I change the control from defrost to thermostat or bi-level it sometimes doesn't respond to the change. Today, it was over 100 degrees and I had it set at the coldest setting, automatic climate control, and recirculated air. That would in the past make the car very cold. Today, the vents hardly blew and I could feel a little coming from the floor vent, and that was it. It got really hot! Any ideas?
  • I took my 2009 Saturn Vue Hybrid into a dealer in Dover, Delaware due to A/C failure. They told me I am missing my clutch assembly on my A/C compressor. I have 45,000 miles on my vehicle does this part just fall off? This repair is in the 750 plus dollar range. Is it able to be done by myself?
  • Hi, I have the same issue. I am missing my clutch assembly it's a press on part that obviously just falls off after X amount of miles. Definitely not a happy camper.
  • gmcustsvcgmcustsvc Posts: 4,005
    mwood7825,

    I apologize for the problems you are experiencing with your vehicle. For specific warranty questions I would recommend contacting your local GM dealership as they are the best resource.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,005
    otbug,

    I apologize for the problems you are experiencing with your A/C. Were you planning on having the vehicle looked at by your local GM dealership? Please keep me posted.

    Thank you,
    Caron, GM Customer Service
  • What I want to know has anyone at all gotten anything from GM Customer Service, besides lip service and empty apologies? They can't even tell you if any A/C issues are covered under warranty for any model make and year, common, and then tell out right to ask your local dealer that could care less, since either way they get paid. Everyone can see that there are issue with Saturn Vue's A/C, except GM, I mean when a part disappears clutch assembly on an A/C compressor falls off, one can only conclude one thing manufacturing defect, and all affected models need to be recalled, customers compensated for any costs incurred do to that defect, it is that simple, GM needs to do the right thing, if you want to retain customer base, otherwise you will go out of business.
  • gmcustsvcgmcustsvc Posts: 4,005
    sadvueowner,
    Please take the time to check out the following link:
    http://townhall-talk.edmunds.com/direct/view/.f0f1679/170

    The dealer is really your best resource for warranty information. Why you may ask? The dealer is the one who can look at the vehicle, diagnosis it, and pin point the exact part to look. I apologize this frustrates you. If you are unhappy with your dealer, I would be more than happy to assist you in finding a different dealer. Please feel free to email me with your VIN and zip code and I will look into a dealer for you. I look forward to your response.
    Christina
    GM Customer Service
  • I am an owner of a 2008 Sat Vue w/approx 53,XXX miles. I have been pulling my hair out over the AC issue - the same as I am seeing posted here. It might blow cold for 10 minutes, then stops working. This is not good or acceptable for my children on a 100 degree days we've had here in MO this summer...and as much as this vehicle is worth I expect it to work properly. My mechanic (I don't trust dealerships based upon past experiences) has been scratching his head over this issue for 2 months now. Recall?
  • Thank you for the link. I am in the process of filing a complaint for my A/C.
  • My Vue has 75,000 km (not miles) on it. The A/C wasn't very cold starting in late June; I took it into the dealership and they topped up the coolant, and put a dye in to check for any future leaks. It worked fine, icy cold until last week, when all it does is blow hot air.

    I took it into the dealership again, where the diagnosis is that the compressor hose has two leaks; and I was quoted $1,500 for the repair. This seems outrageous to me. Why is a 5 year old vehicle with so few km having this many problems with the A/C? Is anyone else experiencing similar problems; and has GM offered to do anything about it?
  • gmcustsvcgmcustsvc Posts: 4,005
    susieq06vue,

    I apologize for the problems you are experiencing with your vehicle. Have you been in contact with GM Customer Assistance? If so, could you please email me your case number? I would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • Thanks Caron, I don't know my case number, but have spoken with a person named Chantina at x2729 at GM Canada's customer care centre. She spoke with the dealership and with "the technical people", and because there is nothing in their internal database regarding a problem with the Saturn Vue a/c, they are washing their hands of it. I suggested she check this forum, as there seem to be a lot of people experiencing similar problems as mine; and I mentioned that GM US customer service monitors this forum; but she said that they don't pay attention to external forums.

    She didn't (or I guess GM Canada) doesn't see this as a problem. I'm left with the impression that GM doesn't build a quality product, or build it to last any length of time, or stand behind their product.

    I hadn't purchased a GM product in the past as I had concerns about the quality (my previous vehicles were a 92 jetta, which is still running fine, and a 2001 honda accord, which is also still running fine). Funny that my 5 year old vehicle with less than 100000 km/60000 miles is starting to fall apart. I took a chance on the Saturn as it had a Honda engine. No problems with the Honda parts.. just the GM ones. I still fail to understand why a hose is $700 when at partsource it is $29.

    It is very unlikely I will ever again purchase a GM product; or recommend that anyone else buy one.

    Susan
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