Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





Saturn VUE AC and Heat Problems

135678

Comments

  • VIN: 5GZCZ53427S838736
    2007 SATURN VUE

    Problems with A/C. Please help. Our A/C is working but only during speeds greater than 50mph or when the outside ambient temperature is below 85 degrees. Are there any reported recalls or any repairs that I can do myself? Thank you
  • So I am not the only one withe a faulty Saturn Vue Redline! The A/C system sucks compared to any other car I have ever owned. The A/C blows hot air at idle to low RPM and does'nt realy blow cold when at high RPM. The coolant is at the right level and still tests good as does the cooling copressor. I have also had the runaround at repair shops and outragous dealings at the local GM dealership. Heck, last time they replaced the computer under the dash they broke the fog lite unit and wanted me to pay for the unit they broke. Oh but they said they would take care of the labor. Caron at GM service, How many problems have to build up until GM will call for a recal?
  • Have the same problem on my 2004 (v-6) Vue - is at the dealer (GMC) as I write this. I am not holding much hope for the outcome of the diagnosis, other than to drive over with a pick-up full of cash in the truck's bed...
  • Please let me know what their fix was. PepBoys said it would cost $1500 to replace 1 of 2 compressors???? Crazy!
  • gmcustsvcgmcustsvc Posts: 4,132
    28jalopy,

    I apologize for the problems you are experiencing with your vehicle however my department does not handle issuing recalls. What I can do is document your concern to the appropriate department so that your issue has been documented.

    Thank you,
    Caron, GM Customer Service
  • Just had two ac hoses burst on my 08 Vue 3.5L. I took it to my mechanic whom I trust with all my cars. He said that the two hoses rub together and eventually burst from the excessive friction. This seems like a design flaw to me. He said that he would draft a letter for me with pictures showing how this happened in his professional opinion. I plan to go to GM with this. Keep you posted.
  • Thanks....will be waiting to hear. Also, I still haven't heard back from GM. Kinda disappointed
  • i have a 2005 vue redliner v-6. i have been having problems the last two years with my a/c. intially i took it to a machanic, wanted to charge me 1200 for a new compressor. i found a cheaper deal for about little over $600. got a new compressor and it still not working properly. come to find out i didnt need a compressor. just got the presser switch changed and its still not working properly. at this point dont know what to do. it blow cold air for few minutes some time seconds and it start blowing hot air.
  • gmcustsvcgmcustsvc Posts: 4,132
    stookybdurazo,
    Who are you waiting to hear from? Please feel free to email me with your information and a description of your experience.
    Christina
    GM Customer Service
  • I have a 2005 Vue and in August of 2011 the air conditioner stopped working. After taking it to a shop they est a cost o $2000 for repair or $1000 for repair but that is with out warranty. The guy at the shop said that 2005 Vue and 2005 Equinox both have poor air conditioners. It is starting to get cold in Nebraska so I will have to save some money up to fix it in the spring. Also the repair shop wants to replace the compressor, condensor and dryer.
  • My wife and I have had enough issues with GMC and their products not working properly for the money forked out. We know we are going to lose money on the trade in but we are looking for a new car to replace the "SATURN" or so called lemon company GM faced people across the country with. Ill never go with Chevrolet or GMC again. Hell, My 1928 ford modal A with a 1953 flathead V8 is still running better with over 650,000 miles on it.
  • vnixvnix Posts: 5
    I have a 2008 Saturn VUE. I had the same issues with the A/C as all of you. Took my vehicle into a GM dealer 3 times without a positive result. Thankfully I had a great dealership to work with. GM Customer service partnered with them and they were able to reprogram my software in the the VUE, and the A/C has run fine ever since. This was done August 12th, 2011. So far I have my finger crossed. Hope this helps.

    They worked with a technical adviser from GM, by phone. The dealership was top notch They were as bothered by the problem with the A/C as I was. BUT, you have to get the car to the dealer when the A/C is not working. They couldn't get the problem before that.
  • gmcustsvcgmcustsvc Posts: 4,132
    vnix,

    Thank you for the update and I am glad to hear your vehicle is fixed! If you have any other problems or concerns please feel free to contacts us directly.

    Thank you,
    Caron, GM Customer Service
  • Just recently I noticed the controls for my a/c & heat do not work. I can move the switches to body, body & feet, feet, defrost & feet and defrost, but they do not change. Meaning, even though I move the switch, it still stays lowing out the main vents. This causes a problem when I need to defrost/defog my windshield now that it is getting cooler.

    On top of that, when I move the temperature switch from cold to hot, the heat does not come on at all!

    My dad suggested I check my fuses. I did that and they seem fine, but I mistakenly pulled the one for the fuel pump and put it back in the wrong place. When I realized my mistake and fixed it, the check engine light came on with a U code that says it has lost communication with the fuel pump module. When auto Zone checked the code, it said to see GM...when I got in the car, the engine light went out and I thought I was all good, but it recently came back on. I really don't want to give the dealership $110 to clear it.

    anyone else have similar problems? What was the solution. I bought the car used with a limited 2 year bumper to bumper warranty and I have a feeling this is not covered under that warranty. (That's just my luck!) I need to get this figured out soon as winter is just round the corner and I will need my heat & defrost!
  • Wendy, our Vue has the same problem. After researching the internet I found out if you disconnect the battery for a while then reconnect it. The heat-defrost was working again. Try it out its not going to cost you any $$
    Good luck
  • I am having both issues with the A/C and the Heat/Defrost in my 2009 Saturn VUE. The Heat/Defrost issue sounds about exactly the same as yours, wendy4lsu. Did you try the trick with disconnecting and connecting the battery? I wonder if you've been able to resolve your problem?

    Just wondering!

    tlbeaure
  • About 6 months to a year after purchasing our 2009 Saturn VUE, we started having trouble with the A/C. The air sometimes blows warm, and other times, it blows cold, but only to the floor. It's like the blower won't switch to the vents in the dash, no matter what we try.

    The bigger problem, especially now that it's cold, is that the heat/defrost will not work. At all. The vents blow cold air, that's it, no matter what settings I use. I could care less about being cold, but there is a huge safety issue here. I can't drive my vehicle to work if I can't clear the ice/frost from the windshield.

    We haven't taken the vehicle to the dealership yet. I'm not sure we have it in our budget to do that. I was hoping there was a recall issue with this. It seems that maybe there should be?

    I saw at least one other person post that they were having a similar problem, and a reply was to try disconnecting and reconnecting the battery. We can try that, but I wonder if there is another solution?
  • gmcustsvcgmcustsvc Posts: 4,132
    tlbeaure,
    Thank you for your post. If you would email me your VIN I can look into recall information for you. I apologize for your frustrations.
    Christina
    GM Customer Service
  • Normally I don't post about things like this, but I'm 2 weeks from having a baby and therefore even more upset than usual. I purchased a new 2008 vue back in 08 and have really enjoyed it up until now. A few weeks ago, the heater all the sudden stopped working and only blows cold air no matter what temp/setting is set. A week goes by and as I get ready to make an appointment at the dealership, it starts working again. Miracle, I thought. Then a week later, back to cold air. Just got the call back from the dealership that the mechanic is going to "try" to reprogram the temperature control, but says that there is a 10% chance the part needs to be replaced. Okay, I thought. It can't cost that much and there is a 90% chance it will be fixed. Then he drops the actual cost on me... $250 for diagnostics/reprogramming! Nothing is even being replaced! And there is still the chance that it'll fail and we will need to replace a $700 part!! The car is not even 4 years old yet for God's sake! Glad to at least see that I'm not the only one with this problem. Hopefully a recall will be issued in the near future as this appears to be a widespread problem. How are you supposed to survive winter without heat and defrost??
  • Hello,
    I had the same problem. I called GM & argued
    With them for over a month. They kept
    Telling me I needed to get a diagnostic
    To figure out what was wrong. I finally
    Paid $99.00 to get it checked and they
    Told me the same thing. I finally got
    GM to agree to pay half. I was so fustrated
    I was ready to go postal on the service
    Manager. He was so nice. He agreed to
    Cover the other half as long as I agreed
    To do business with them. To make a long
    Story short the piece didn't need to be replaced. This is what
    The did. They disconnected the battery for
    24 hours and they re-calibrated the electronic thing
    And now it works fine. They also told me
    Of it broke again to bring it back if it happened
    Again and they would replace the part.

    I say bug them to death & make them agree
    To cover it. They will put up a fight. But in
    The long run its worth it. They said What caused
    It was the battery cables were corrupted
    Which caused the thing to go nutty. Sorry
    Can't think of the technical word.

    Good luck.

    Ken
  • If you would like to get a Customer Assistance Case set up, please email us more information including your name/user name, contact information, the last 8 digits of your VIN, your servicing dealership, and any further details about the vehicle concerns you would like to include.

    Also, congratulations on the new addition to your family! Hope all goes well.

    All the best,
    Sarah
    GM Customer Service
  • jtyerjtyer Posts: 1
    did you get your problem with the ac heater fixed & what was done to fix the problem
  • Commands from Floor/Panel/Defrost knob are ignored. Also, the 3 buttons along the bottom are not functioning (A/C, rear defrost, recirculate?) Reading the other threads, it sounds like a reset by disconnecting the battery may correct it?? ...or make something else happen... like the check engine light coming on or something.
    Blower and temperature (blend door) controls work fine. Any thoughts??
    VIN GZCZ23D53S833359
  • 442dude442dude Posts: 373
    You could try running HVAC control through calibration mode to see if the mode door motor is out of sync w/ the control head.

    With key ON ... calibrate mode door by simultaneously pushing the A/C and RECIRC buttons on HVAC control module three times each, within two seconds of initial push.

    • The A/C and RECIRC button LED's will flash while this calibration is taking place.

    • The calibration will take anywhere between 10 to 30 seconds depending on battery voltage.

    • The LED's will quit flashing when the calibration is complete.

    Cycle ignition and check for improvement.
  • My heater is working fine but my a/c is not. I'm not low on fluids however my battery light tends to come on and go off (the battery is fine). Could the battery connection be causing the problem with my a/c?

    PepBoys told me I have a crack in the a/c cylendar but I caught them lying about a couple of other things so I don't know what to believe.
  • While I am unable to assist with technical information, if you needed assistance in working with a dealership please don't hesitate to let us know!
    Sarah
    GM Customer Service
  • fishy35fishy35 Posts: 1
    edited April 2012
    I just took mine in today same problem type of problem the clutch assembly mounting plate fell off yesterday. I have 46635 miles on the car and it has not even been three years. I've seen many posts on several sites with the same issure in the 2008 and 2009 models. I think this should be a recall issue or at least a TSB. With it happening to so many Vue's. Plan to send a complaint to GM and the NTSB. Maybe at some point they accept the responsibility for the defective part and reimburse those of us who have already had to pay for the part.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    fishy35,

    If you haven't gotten in touch already with Customer Assistance, please send us an email at socialmedia@gm.com and we'd be happy to look into this further with you.

    Best,
    Sarah
    GM Customer Service
  • aerial_22aerial_22 Posts: 5
    Well looks like the manager at the service center I took my Saturn to was correct. We have a 2007 Saturn VUE with the 2.2 liter 4 cylinder engine. We recently starting having trouble with the a/c cooling while we were sitting idle. When we got up to speed the a/c would begin cooling again. I took it in to my local service center thinking it was likely low on freon. Well it was a little low on freon, however the problem was with the a/c compressor. It isn't providing enough pressure at the low side of the a/c compressor. When the vehicle gets up to speed it kicks to the high side and begins cooling. The service manager at my local service center said we will need to replace the compressor, and due to the design also replace the condenser. I'm looking at a $2,000 repair on a vehicle that is just now 5 years old. This isn't an isolated event. My service manager said he had to perform the same repair on 5 VUE's last year around this same time.

    Does GM not realize this is a problem? Based on the responses on this forum and others it appears to be a pretty common issue. This is the first major issue we have had with our Saturn. I gave GM a second chance after all of the time and money I poured into my 1999 Pontiac Grand Am, as I thought Saturn was different. If I'm expected to pay to replace an a/c compressor after just 5 years I would have to say this will definitely be my last GM vehicle.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    aerial_22,

    I'm sorry that the A/C issue was not due to freon level but rather the air compressor. If we can look into this further with you, please email us at socialmedia@gm.com with the following information: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.

    All the best,
    Sarah
    GM Customer Service
Sign In or Register to comment.