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Infiniti FX35 Transmission Problems

2

Comments

  • Thanks for your info...do u mind me asking what specific issues u had with the car that u felt made it a lemon? We have had three attempts to fix the same prob...it gets fixed then a couple months go by before it fails again. In addition we have had five other visits to address other problems.
    Eight or nine visits to the dealer in 21 months, 100 miles of driving round trip each time...so we are mentally done and want resolution. What is the harm in using an attorney if those fees are negotiated separately to be paid for by Infiniti as part of the settlement...if we don't win the case we don't owe the lawyer anything...any advice? Also, were u given a choice to receive monetary replacement of the purchase price or only the new car? How long was the legal process and how long to get your new vehicle? Thanks!
  • jbaby79jbaby79 Posts: 30
    Trust me when I say we felt the same way you did. I wanted to drive the FX off the highway at one point!

    I experienced exactly the same things you did. I was one of the first people to notice the lag in gears shifts. My FX was the first to get the reflash done at my local dealership. After a couple of months, it felt like the software reflash did not take and the shifts started to lag again. Mind you the first time I took it in was because I almost hit the car in front of me because the transmission suddenly jerked into gear. During the second visit to the dealer they actually had a tech from Japan that was in the area stop in and take a look. They then updated the engine mgmt software, which helped for some time and then returned back to lagging shifts.

    It's up to you on the attorney, if they don't collect a fee up front then go for it. Just find one that deals with these types of cases.

    The time frame for the whole process was about 6 months. The actual arbitration took place in the state office of consumer affairs and that time line was about 2 weeks before we got an answer. Picking out and getting the new car took about 2-3 weeks.

    When you start the paper work you have a choice between repurchase or replacement of car. It made more sense for me financially to get a replacement than buying a totally different car. The 2010 has been great to drive for the past 10K miles.

    Feel free to post on here of you need any other help. I do have some corp contacts at Infiniti's headquarters in TN if you need it.
  • Thanks, I'll let you know if we have any other questions...I heard some 2010 models still have the same tranny issue and can't be reflashed b/c the TSB was for 2009 only...that's why we aren't sure if it comes down to a lemon law claim if we would even want a 2010 model...have you had any other issues with your new car that's required warranty repairs?
  • eidaneidan Posts: 9
    I am with 2010, and I had mine reprogrammed a month ago. It is much better now, but still no where close to where a normal gear should be. I dont really consider Lemon because I personally think it wont work with this gear issue. Its not a safety issue, and there is no way they will take my car for 3 weeks or whatever the amount it. I am in CA by the way. I personally intend to swap the lease in 2-3 months on one of these Swapmylease.com ... Hope this helps.
  • vgilesvgiles Posts: 5
    October 25, 2011

    Thanks for letting me know about the Inifiniti FX35 Transmission problems. 05 Infiniti FX35, 161,000 miles and transmission is gone. $4,261.00 to rebuild, seals, rubber seals, gears
    gone. 1st it was the Driver's Seat motor went out twice, had to contact the corporate office in order for them to pay and when they did they only paid for part ($1500). When is the recall coming. I paid 48K for this card and transmission gone already. Had a 1990 toyota corolla brand new (20yrs) 380,000 miles never had a transmission problem. Not Happy. Sending letter to Corporate HQ.
  • Cheryl:
    I feel for you. It is a problem with this transmission. I have a 2005 and my
    transmission went out. It is now in the shop. Been in the shop for 2wks. I had to wait for a part (vaul body part) from California, been waiting for a week and it finally came in today AAMCO says it is a demand for this part for the Infinity FX35. So that tells me that 1 Infinity knows now they have a problem and 2 they had to get that part from Japan because of the demand. My car should be ready today. Cost $4500.00. It is good that you put your complaints on Edmunds.com but send your complaints to Nissan of America, TN and contact the National Transporation and Safety Administration, WDC. They told me that the consumer needs to report this problem on the car. The more consumers report to them, then this will car will have to be recalled to fix this problem. I am writing my letter to Nissan, NTSA with my bill.
  • cheryl57cheryl57 Posts: 2
    edited November 2011
    HELP!!! Can any one give me some information about a possible fix for the transmission problems for the 2010 Infinity FX 35? I have read that they have a reflash for the 09 but not the 2010. My dealer, Holman Infinity, here in South Jersey, does not have a clue. They claim it's the characteristic of the car and deny there is even a problem. So, I guess I'm on my own to find a fix so I won't feel like I want to drive this piece of CRAP car off a cliff!!! I strongly feel that the car is not safe to drive the way it is now. Can't merge into traffic or pass without having a problem with the car not gaining enough speed. Then when I am coming to a stop it shoots forward. I honestly HATE this car.
  • Thank you for the advice. I will contact both Nissan and NTSA and let you know what happens.
  • eidaneidan Posts: 9
    Can you please post contact info and Infiniti/Nissan? I am just about doen with mine, my gear is still weird after all the updates I have been going through. I have been really busy running my business so I have had zero time sitting down and writing them. I cannot wait to get rid of this car! What a nightmare it has been for me....
  • Write your complaint to: Nissan North America, Inc, PO Box 685003, Franklin, TN 37068
    Attn: Consumer Affairs. Also, write to National Highway Transporation Safety Administration, 1200 New Jersey Avenue, SE, West Bldg, WDC 20590. The more complaints the better is for a recall on this transmission. I had to pay 4261.00 versus dearl 5500.00 to get my transmission fixed. I have wrote my letter to NISSAN to get my money back and Natl Highway Transporation Safety Admin for their engineers to investigate this problem with NISSAN. Per NHTSA, this car has the same engine that the Nissan Maximum and Altima has and there has been problems with the transmission. The more people complain to these two companies better for a recall.
  • drojtdrojt Posts: 10
    After reading all of the threads,I had to chime in. I've the same issues with a 2011 FX35 that I purchased 2 months ago. My FX (like most of yours) tranny consistently upshifts into 7 gear by 38-40 mph. At cruising speeds, it has a very serious lag for downshifting which is a major safety issue for me as I commute 80 miles a day (mostly highway). I took mine to the the dealership and they monitored it with the vehicle connected to a laptop and me driving. Per 6 test runs, the vehicle tranny was in 7th gear by 38 mph as I reported. To no avail, the service tech flashed the tranny in an effort to fix it but I was informed two days ago that the issue is not resolved and that they were contacting cooperate for a solution. Had I known this before hand (shame on me for not researching a tad bit more..shame on Infiniti for incorporating such a horrid transmission algorithm), the FX (as great as it looks) would have stayed at the dealership. I will mention that my dealership tested 2 additional 2012's with the same issue. I am very disappointed with this vehicle thus far. I'm walking... better yet running back to BMW if this issue is not resolved soonest. My lesson learned...before I spend 45K for another vehicle, it will be throughly tested! Good luck to us all! ;)
  • eidaneidan Posts: 9
    Sounds like you bought it, you are lucky, I am stuck in a lease. I still have 17 months to go. I feel bad dropping it off at one of these lease trader websites, since I don't want to make it someone else's problem.

    I am shocked you are saying the 2012 models are having the same issues. You might thing they will get the feedback from customers in the past 2 years.

    Don't get a BMW (X5) since they are using the same gear. Not only that, they had numerous recalls on fuel pumps and other reliability issues.

    I think my next choice will be the new Lexus GS, RX or Audi A6.

    Let me know if you are able to get Infiniti to take it back and what you did. I am still trying to find the time to sit down and write them a letter to see how good their customer service is. I have been putting 60-70 hours a week lately with the business. It has been quite hectic.
  • All Infiniti FX35 owners with Transmission Problems. Please report your problems to Nissan of Americia, Nashville TN and the Nationall Highway Transporation Safety Administration, WDC. The more complaints they get the better for a recall on this vehicle.

    I love my Infiniti FX35 to death, looks good only on the outside. A waste of 48K.
  • Sorry I haven't posted in awhile. I strongly suggest as others have to write letters to Infiniti Corp office in TN. If they do not help, file a lemon law case within your respective states. This will force them to deal with the issue. So far the 2nd FX (2010) that I received thru the lemon law case has been great. I really feel it is a hit or miss with the programming of these 7spd transmissions.

    The real shame in this situation is that there is a fix but Infiniti will not put it out. I spoke to a regional master tech and he informed me that they can reprogam the transmission's shift points but since it would affect MPG numbers they will release it. The engineers/tech can suggest improvements but the final call to release them is up to Corp office.

    Good luck to everyone dealing with this annoying issue!
  • Original owner of a 2003 FX35 AWD with 112,000 miles on it - at around 90,000 miles, I started having this problem and have taken my FX35 back to the dealer repeatedly and they say they can't figure out the problem. the dealer has even called a supersleuth from Infiniti in and still nothing.

    the problem: periodically, when I pull out of a diagonal parking stall in reverse and go to shift to drive - nothing for about 5 to 10 seconds. I can touch the accelerator and rev up the motor - nothing only the engine noises. It is like being in neutral and then it catches. It only happens every once in awhile and mainly at low grades not level. More of an annoyance then a danger

    Once, I parked on a steep grade facing downhill and put the transmission in PARK, turned the car off and took my foot off the brake. The car shot forward like a rocketship - luckily there was nothing or nobody in front of me and I was able to stop

    Has anyone else experienced anything simialr?
  • cbr_dudecbr_dude Posts: 5
    Can I ask what you did with the vehicle. Did the VIN end in 0819?
  • vgilesvgiles Posts: 5
    My VIN ends in 5748 but it doesn't matter. The problem is the transmission, big time. I recommend that you right a letter to Nissian Corp and the U.S. Dept. of Transportation Consumer Affairs and put in a complaint about this problem. I have done both. I couldn't back up at all especially when the car's engine was warm. When it was cold I had no problem. Then it got to a point it wouldn't move at all. 1st I took it to my Infiniti dealer and they advised me it was a transmission problem cost $5500.00, I said no thanks advised the car is a 2005 and the transmission should not have gone bad. I took the car to AAMCO paid 4,200.00 for a rebuilt transmission. AAMCO said the gaskets, belts all were worn out because of improper parts. Contact Nissian HQ for rembursement they refused, they excuse was a transmission only last for 3 yrs. I told them in that case your Infiniti FX35 has a transmission that only last 3yrs. My car cost me 48K and have a transmission got out with only 161K miles is crap. Please right your letters to Nissian HQ and USDOT Consumer Affairs they are the ones who gets the attention of this problem. The more letters to these places the more they are aware of this problem then they will have to correct this problem and possible remeburse $. It's good to tell Edmunds.com but you need to let the Nissian and USDOT so they can no that Nissian is putting out an auto that is faultey. Someone is going to be in a serious accident because of this car/transmission. Don't get me wrong I Love my FX35. I paid the 4200 for the transmission, and I still have it.
  • eidaneidan Posts: 9
    Who wants to know and why?
  • cbr_dudecbr_dude Posts: 5
    Relax, no one is stalking you! I bought a used FX with that last four VIN. Previous Owner lives in Leesburg Virginia. Dumped the vehcile for what ever reason. Bought at Infiniti of Tysons Corner in Sept 2011 with 210 miles on it. Just trying to get to the bottom of the transmission issues. It does shift through all 7 gears pretty fast and at low speed. I know the records were scrubed that's why it does not show up as a lemon if it was a buy back! :lemon:
  • eidaneidan Posts: 9
    No worries CBR, I had to check. Mine ends with 1968. I still have the car, so it cannot be me. I went to the dealer last week for a scheduled service, I met the guy who sold me the car, who is also the sales manager, and a good friend. I told him the situation with the car, and how unhappy I am with it. He suggested I will drive a new 2012 model to see if it is still there. The 2012 model was a little bit smoother but I am afraid it wasn't different to the point of me noticing it or trading it. In short, it did not blew me away. He was really trying to help and offered to trade me the 2012 with the one I have. Since the gear was not any different with the exception of gear 2-3 change stuttering I have on mine, I refused.

    He told me the FX37, yes the FX the US market should have gotten all along like any where else in the world, will be out on May-Jun this year, so I will be stopping by to test drive it. I have the feeling the FX37 will be a game changer. It is my opinion that the FX35 "mutation" or "patch" we have here in the US due to CAFE standards was no good from the beginning! I will update soon after test driving the FX37. Stay tuned.
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