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Buick Enclave AC Problems

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  • Update....we ended up having our Enclave AC worked on 7 times. I think the last time it was finally fixed. The dealership (not the same one where we bought it) was wonderful. Then one day, the dealership where we did buy it called, "just to check on us and see how we liked our Enclave". Boy, did I give him an earful! He was speechless, to say the least. My experiences with GM directly have been laughable. I actually got an email from GM telling me that they are not going to discuss the problem with me anymore....can you believe that? I kept the email but also forwarded it to the dealership doing the repairs and to the dealership where I bought it. They wanted to see it so they could show it to their GM rep who comes around. Of course, I have not heard anything else back from them.

    Now on to another problem....at the end of February 2011, I noticed it was driving sluggishly. I thought I had gotten a bad tank of gas and figured I would have to drive it down then put some good stuff in it. While waiting in the car pickup line to pick my kids up from school, I was sitting idling for a bit. Once the line began moving, I put it into Drive but it wouldn't drive. I was finally able to make it go enough to get my kids picked up then I had to pull over. Called the dealership and they sent a tow truck. Yes, my Enclave with less than 60,000 miles on it had the transmission go out! I have had other cars with well over 100,000 miles on it that never had transmission problems. Thank goodness it was covered under the warranty and they had a loaner car for me to drive but now I never leave the house without wondering if my car will make it home. Pretty frustrating situation! We drove to Florida for vacation and we took my husbands FORD truck because there was no way I was going to take a chance on driving the Enclave 1,000 miles each way! I will never, ever, ever, ever have another GM vehicle!! I will ride a bike first!
  • gmcustsvcgmcustsvc Posts: 4,078
    bmanly,

    I apologize for the problems you experiencing with your A/C. Please keep me posted if you do decide to take the vehicle in to be diagnosed.

    Thank you,
    Caron, GM Customer Service
  • pclaypclay Posts: 10
    I also drive a Chevy Silverado, which I like. I've owned several of these and all have been good trucks. We traded the Enclave for a Buick sedan, which is just OK, at best. We would not purchase a GM sedan again, as we believe the quality is just not there.
  • gmcustsvcgmcustsvc Posts: 4,078
    bturig,
    I apologize for your frustrations. Please keep me updated on your situation. Have a great weekend!
    Christina
    GM Customer Service
  • rhow1rhow1 Posts: 1
    The air conditioner in my 2008 Buick Enclave stopped working yesterday. Took the car to the dealer today. Diagnosis: leaking freon somewhere along the lines, they are not sure where, they do not have the part to replace it, and they do not know when they can fix it.
    To my surprise and horror, I see other "happy" Enclave owners have already been through this.
    How can I bring this problem to the attention of the authorities? It appears to me that GM should recall the AC lines for this vehicle.
    It is not acceptable to have the AC lines leaking in a 3-year old luxury vehicle! And it is a major inconvenience in the hot Georgia summer, and right before the July 4th holiday!
  • gmcustsvcgmcustsvc Posts: 4,078
    vickiefontaine,

    I apologize for the problems you have experienced with your vehicle. Are you experiencing any issues at this time?

    Thank you,
    Caron, GM Customer Service
  • Hi Caron

    As a matter of fact, I am going to have to take my Enclave to the dealership tomorrow because now my brake light is coming on and Service Brake message. It's also telling me that the stabiltrack is off. So once again, I will be without a car while they try to figure out what's going on this time. Have you seen all my threads? It's been in 7 times for the AC and then I had to have the transmission replaced back in February. I started a file with GM but they did absolutely nothing other than extend my AC warranty from 50,000 miles to 80,000 miles. I informed them that in Texas, if a problem is diagnosed and documented prior to the warranty expiring, then they have to fix it even if the warranty expires. So basically, they were just agreeing to follow the law. I got a very rude email from a Buick rep telling me that GM is not going to discuss the AC matter with me anymore. I still have the email if you would like to see it. I can certainly forward it to you.

    Thanks,
    Vickie
  • gmcustsvcgmcustsvc Posts: 4,078
    Vickie,

    I apologize for the problems you are experiencing with your vehicle. Please keep me posted on any information from the dealership.

    Thank you,
    Caron, GM Customer Service
  • circlewcirclew Posts: 8,372
    Apologizing is lame. Do something to help. Get involved. Sorry doesn't fix it.

    Regards,
    OW
  • bmanlybmanly Posts: 8
    Amen to that Circlew/OW!!

    There seem to be 3-4 different GM customer services reps chiming in on this, offering apologies, but what we want is to hear that a HVAC engineer at Buick is looking at the unique A/C problem and how to fix it ASAP. It feels like Buick/GM is just trying to sweep this under the rug, but you just can't do that anymore in today's social media environment. Instead of taking this car to Maine this summer we will be cramming into my wife's Prius to make the 12 hour trip. It is just too big of a risk to go without possiblity of A/c on a long trip in the middle of summer.

    GM, this vehicle was such a step in the right direction for american-made SUVs from a design, gas mileage, size, etc etc standpoint IMHO. Please follow through on this issue and don't ignore it.
  • Well said, bmanly! I'm tired of "sorry'....these cars are supposed to be luxury cars and they certainly are not cheap. I can't trade mine in because I'm too close to having it paid off and I can't afford to start all over on car payments.

    ALERT! My Enclave is in the shop again today but not for the AC problem or transmission issues. Now my "Check Brake System" light is on and it's flashing a message saying that the stabiltrick is off. So here I am again....losing time at work....to take my car to the dealership. GM doesn't care about my personal time that all this has cost me not to mention the inconvenience. I told one CS rep that if GM did something as simple as send me a gas card for $200, that would go a long ways in making me feel like I was a valued customer and that they truly wanted to make things right. What's $200 to GM?? But of course, that could not be done. I understand your feelings about the travel plans. We had to take my husband's truck on vacation because we were driving over 2,000 miles round trip and there was no way I was going to risk not having air. It was not as comfortable and we used at least $150 more in gas than what we would have used in my Enclave. But again, they just don't care. At this point, all I feel like I can do is just make sure everyone knows how GM has treated me and discourage anyone and everyone I know from buying GM!!
  • HECK NO!!! I am going back to FORD or may try a Toyota next time!!
  • vickiefontainevickiefontaine Posts: 15
    edited June 2011
    Caron,
    You did not indicate that you were interested in seeing the email I was sent so I am taking the liberty of posting it here on this forum. Note the portion in bold print.

    Service Request: 71-8787XXXXX
    Customer Relationship Specialist: Mary

    Dear Vickie,

    Thank you for contacting Buick.

    General Motors realizes that a consumer not only purchases a GM vehicle because of its high quality and dependability, among others. We are sorry that it has not been a great experience for you, with the A/C concerns that you have had on your 2008 Buick Enclave.

    Our Buick Customer Assistance Center operates under the same guiding principles. When our office receives a request for assistance from one of our customers, it gathers information and thoroughly investigates each situation to determine the appropriate consideration for that case. Rest assured that all resources are exhausted to make sure that a decision is made equitable to all parties, depending on the merits that surround the concern.

    We have reviewed your Service Request 71-8787XXXXX with the Buick Customer Assistance Center . We support the decision that was previously made and communicated to you. We apologize that the decision was not in accordance with your wishes, however, this is the final decision of General Motors and we will no longer address additional communications on this subject. Please feel free to contact us again with any other concerns you may have outside of this issue. If you should need to contact us in the future, simply reply to this message or call our Buick Customer Assistance Center at 1-800-521-7300. Customer Relationship Specialists are available Monday to Saturday, 8 a.m. to 9 p.m. EST.

    Sincerely,

    The Buick Consumer Support Team
  • midtennmidtenn Posts: 3
    Ok, I understand that there are quite a few Enclave owners that have experienced this A/C problem where the front stops blowing and the rear only blows warm air. My question is Has anyone actually had the problem resolved permanently? I'm going to the dealer next week and would like to know if there is a successful fix for this or not.

    MidTenn
  • bturigbturig Posts: 5
    My wife just took back our 2008 Enclave for the third time in 3 years for A/C problems. Once again they found no leak, but added more refrigerant which resolved the symptoms, and we are cooling again.

    After 3 times in 3 years, it would be ignorant of me ..............
    1) to not expect to be taking it back next year.
    2) to not assume this is a manufacturing defect.
    3) to not expect this is going to cost me a load of money in the future.

    Happy 4th of July to Everyone!
  • Hello MidTenn

    I am hoping mine is finally, after 7 tries, truly fixed. The dealership had to put dye in the line and then shine the ultraviolet light on it. There was a leak from the front to the back. I'm sorry I don't know all the technical terms. It has been several months ago...before Christmas....and it is still doing well. I am in Texas and we are experiencing temps well over 100 degrees everyday and so far, so good. The dealership has been wonderful; ironically, it's not the same dealership where I bought the car.

    Best wishes!
  • vickiefontainevickiefontaine Posts: 15
    edited July 2011
    It took 7 times before mine finally got fixed (hopefully for good). In my state, once a problem is documented, they have to continue fixing it even after the warranty expires so hopefully this is the case where you live. After throwing a fit with GM, they "graciously" extended myAC warranty to 80,000 miles. Of course, I told the rep that they really weren't doing anything extraordinary because of the fact that in my state, they legally have to keep repairing it. So while GM wants to act like they are doing me this big favor, they are really only complying with the law. I want to say again that the dealership has been outstanding! I couldn't be more pleased with how hard they have worked to try to get this permanently fixed. They always had a loaner for me and kept me in the loop with what was going on. My issue is not with them at all; it's with GM. Good luck!

    PS-Has your transmission gone out yet? Mine went out at 60K miles. Thank goodness it was covered under the warranty!
  • I am just about in tears. My Enclave AC is actually working fine (after 7 times in the shop) but my transmission is failing again. It went out late February of this year and was replaced with a brand new transmission. Just now I tried to back up my driveway and it wouldn't budge. It will not go in reverse and is barely going in drive. I am so sick of this. I am now without a vehicle for the holiday weekend. I have to call the dealership first thing Tuesday to get it towed and have it worked on AGAIN. GM doesn't care; that's the bottom line. Months ago I asked them to consider working with me to trade this defective piece of junk in but they would not even consider it. It's almost paid off and I cannot start over on a car payment. I don't have the money to try to fight them. All I can do is tell everyone I know what has happened to me so they won't make the same mistake I made.
  • bmanlybmanly Posts: 8
    Mid Tenn,
    I would reply that it depends...

    Does your problem go away the next day? If so we suspect it is a buildup of ice somewhere that causes the condenser to slowly stop being able to provide cold air, particularly on very humid days. It is similar to when your home's A/C "freezes up" in the middle of summer. Once that ice melts though, air conditioning resumes working normally. Your dealer will never be able to "duplicate the problem " though so they will not be much help fixing if the problem is as I described. Typically the freon is not low in these cases.

    A lot of the other folks on this forum seem to have leaks in their systems leading to low freon. This is an easier problem to diagnose as they can measure freon and do a leak test. Whether they can permanently fix the leak is the question.

    Best of luck.
  • gmcustsvcgmcustsvc Posts: 4,078
    bturig,
    Can you please email me and tell me more of what you have experienced, as well as your VIN? I would be happy to look into your situation further.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,078
    midtenn,

    Please keep me posted on any information from the dealership. If you have any questions please feel free to contact me directly.

    Thank you,
    Caron, GM Customer Service
  • midtennmidtenn Posts: 3
    Ok, here is the latest. After doing everything possible to the A/C in the Enclave, it has become apparent that it's not "Operator Error". We took a long slow drive adjusting the temp settings to well above the point where the coil could freeze over and just like clockwork, the rear air faded to warm and shortly after that, the front system faded to warm. We cut it off, revved the engine trying to see if it was a system pressure issue, cut it back on and faint, cool air.
    Tomorrow morning, we are going to a dealer in the next town over for a look see. The guy I talked to in the Service Dept. said that it's possible that it's just low on freon being a 3 year old car. I've got 2 Toyotas that have not lost a breath of freon in 10 years EACH!
    So, before I go off on the perceived quality of my car, I'll reserve my thoughts until after the visit to the Service Dept.

    MidTenn
  • benzslbenzsl Posts: 1
    I have a 2008 Enclave with the same AC problems as numerous other owners have had. On long hot trips, AC stops blowing cold air, cannot force any air through the dash vents, and after resting, the ac seems to work again. I took my buick in last week for this problem and they said they reprogrammed the AC. Now, the air coming through the dash, while set at max, is only partially cool, and the aux vents in the rear are blowing hot air. Needless to say, I left the car with them until they get this fixed. The above problems have occurred at leat four times.
    Has GM ever come up with a permanent fix for this widespread problem? Don't their service departments tire of having to look at the same problem over and over? I love the car design and the overall quietness of the vehicle, but I can't live with no AC on long trips!
  • midtennmidtenn Posts: 3
    edited July 2011
    Update.

    Took the Enclave to the Buick Dealership. Service Dept. was very understanding and generally helpful. They told us that the freon was low and put in what they thought was enough for the A/C to function properly as well as "Leak Detector". We were told to stop back in about a week from now and let them look to see if the leak is noticeable. We were charged $110.00 for the work. We were also told that if they find the leak, one section of the tubing would run twice that (Labor not included).
    I can understand things wearing out that get used and abused (tires, brakes, oil, air filters, etc). But the cooling system (both engine cooling and cabin cooling) should be much more reliable than lasting 3 years. And that's being generous. Is GM hearing this Caron? My heart goes out to all the families that are angry, frustrated and generally disappointed with such unacceptable flaws in a premium priced vehicle.

    MidTenn
  • circlewcirclew Posts: 8,372
    Well, I hear you. Our '03 gave us so many problems that I lost faith in GM once and for all. Spending top $$$ and receiving low quality and service doesn't compute.

    Now, We have a Mazda CX-9 for my wife, Honda CR-V for my daughter and I have an Optima SX.

    Regards,
    OW
  • gmcustsvcgmcustsvc Posts: 4,078
    midtenn,

    Thank you for the update. Please keep me posted if you have anymore problems with the A/C.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,078
    benzsl,

    I apologize for the problems you are experiencing with your A/C. Please keep us posted on any information from the dealership.

    Thank you,
    Caron, GM Customer Service
  • I was just checking here on the Enclave forum to see if there have been A/C issues. We have a 2009 Traverse that I am having A/C problems with, the same as many of you here. I am completely SICK about it. My story is this, we bought our Traverse in February 2009. The main reason we bought a three seater is because we have 4 grand daughters (2 sets of sisters), age 2, 7, 10 and 12 that we like to have together. This week we were to have all 4 to babysit at our youngest son's house near St. Louis. We had plans to head into STL to do some sightseeing. On Wednesday when we started out our trip we got about 90 minutes from home and noticed the A/C front fan quit blowing although we had the speed set on high. I pulled over to check fuse box to see if something had blown. After having the car shut off for about 20-30 minutes the fan kicked back on. We noticed at this time what looked like frost coming out of the center upper vents and a noise coming from in front of the driver. The noise stoiped after a couple miles. Today I took the car by a local reputable shop (business over 30 years) since the town did not have a GM dealer. Since we had hoped to spend some qualit time in STL I was wanting to get the car fixed if possible. Also I need to add the Traverse has 55,000 miles. After the shop looked at the car the tech said even though it is out of warranty I should take it back to the dealer and see if they could repair it. he found the front evaporator under the dash was leaking. He said it was a labor intense job because the dash would have to be pulled and cost over $1000. The tech said there is NO WAY we should be having a problem like this with a 2009 and 55,000 miles. I TOTALLY AGREE!! I went back to my son's and called the dealer whom I thought I had a good relationship with since we have traded with them several times. the service manager said they could not help that i would need to call GM. On the Traverse Forum there were several complaints dealing with this. One post said with his problem they had to change several parts besides the evaporator, one was the HVAC case itself because it warps. He said for 2008, 2009 and 2010 GM has 3 different part numbers for the HVAC case making him think they knew there was a problem. I have not contacted GM customer service yet but plan to Monday morning. It looks like our time planned in STL has been changed since the Traverse is the only vehicle we have that the 6 of us can go together. We are both retired and in our 40 plus years of driving ALWAYS bought and drove GM. Just since 1990 after both boys started driving we have had: 89 Grand Prix, 91 Lumina, 92 S10, 94 Silverado, 96 Jimmy, 2000 GMC Sierra 4x4, 90 Corvette, 91 Corvette, 03 Corvette, 05 Avalanche, and the 09 Traverse.
    I apogize for posting on the Enclave forum but chances are good we all have the same parts going bad...............plus I was hoping the GM reps might be of some help..............even though all I've seen them post is "I apologize for your A/C problems, please keep us posted on any information from the dealership". HOPEFULLY they will step up and realize they have a problem!! Sincerely,
    Shooter5743
  • Hi Shooter
    I wish I had better news to tell you but you are most likely out of luck. I have a 2008 Enclave and it has been in the shop 7 times for AC problems similar to what you described. GM started a file on me but I got absolutely nowhere. I was fortunate in that the initial problem happened while it was still under warranty. I think it is finally fixed. I am also on my third transmission. I have had this vehicle for 3 years and it has 64K miles on it. I really wish I could tell you that GM will work hard to make this right but I can't. The dealership I have been working with has been outstanding; I can't say enough good things. My issue is not with the dealership but with GM. They flat out told me in an email that they would not discuss this issue with me anymore. My point is that it doesn't take a brain surgeon to figure out that a car that has been in the shop 7 times for AC problems and is on its 3rd transmission is obviously defective. Not much I can do except just suck it up....all the missed time at work and inconvenience....and hope and pray that nothing else happens. But, given the history, I doubt it. I hope you will have a better outcome; best wishes!

    PS-Here is a tip I found out that I hope will help. When you contact customer service, you will be assigned a rep. After I got nowhere with my rep, I asked to speak with his supervisor. He refused and basically implied that there was no one else I could talk to. I told him that unless he was president or CEO of GM, he did indeed have a supervisor. I never was able to get past my rep. I found out much later that if a rep has to hand you off to his supervisor, it counts against them as they want everything handled at the initial level. Perhaps this piece of info will help you get further in the marathon you are about to run!
  • scfrazerscfrazer Posts: 1
    I'm glad I found this forum.

    My AC has been working great on my 2008 Enclave, until today. I used my car for about 15 minutes and went to a party. About 5 hours later when I started my car, the front blower does not blow air. I can feel the cold air as a whisper from the ducts, but not the blower. I turn on the AUX and turn up the blower and the air in the back is nice and cold and blows. But still the front blower does not work. I checked fuses and everything. Since my air is cold I'm thinking my blower motor must have went. I'll have to wait until Monday to contact the dealer to check it out.

    I have had so many problems with my enclave....the rear hatch contact switch, the power steering shaft, the actuator in the driver side mirror, my nav/radio (and I still have the occasional time where the screen will be blank and the controls won't work, even the OnStar and emergency buttons won't work), ABS switch under the driver's seat (then they issued a recall so I got a refund from my dealter), and I may have forgotten some items. I've also had to replace the sway bar bushings, the tie rod ends, the stabilizer links, etc. I know these are wearable items, but for all of them to go bad already is horrible.

    Another thing that bothers me is there is not bluetooth in the 2008 model. I feel I was penalized for being one of the first owners of the new Enclave. The very next model year, Buick finally realized that you can't force people to use the OnStar system for phone calls and added bluetooth to the vehicle. I know Delco was working on a module for the 2008 model to add bluetooth, but you can't buy it directly. My dealer can't find any information about it.
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