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Buick Enclave AC Problems

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Comments

  • I agree with your statement "Just as the person that is responding to these blogs keeps saying the same thing over and over about not being able to help but you can send her/him your information if you want her/him to look into it for you. What a joke Buick Service and product has turned out to be."
    It's pathetic. Just tell everyone you know about your experiences and If everyone does, GM will learn real quick when they stop selling vehicles that they are going to have to change their ways.
  • gmcustsvcgmcustsvc Posts: 4,003
    tinyvoo,
    Have you tried getting a second opinion from a different dealership? Normally we do recommend sticking with one dealership as they would be more familiar with the history of your vehicle, but sometimes it's helpful to have a fresh set of eyes.
    Sarah, GM Customer Service
  • dgmockdgmock Posts: 3
    tadpolegal --

    Actually, I was able to get my problem satisfactorily resolved after the GM Service people intervened on my behalf following my original post in this forum. Until then, I was getting nowhere with my dealer, but once GM Service got involved things started moving very quickly and I found the dealer actually began listening to what I had been trying to tell them. So, in spite of having some initial problems with my dealer, I have to say that the GM Service people were very responsive and helpful in my case. Maybe you should give them another chance!
  • Well I have an update to my issue since posting on 1/26/13. I had emailed GM customer service on the same day and someone contacted me first thing on Monday morning. GM contacted my local dealership and made an appointment for me to take the car in to diagnose on 1/29/13. Once the diagnosis was made to replace the steering rack and the evap core GM agreed to pay a good part of the repair. I had no warranty left but GM was very concerned about my problem and made sure that they looked into the problem. I have to say that I was very pleasantly surprised that I was taken care of so quickly and efficiently. A total of 6 days and my car is now repaired and I only had to pay a fraction of the cost. GM is definitely doing their best to improve their customer service and the dealership was equally accomodating. Don't hesitate to contact customer service if you have an issue with your Enclave or another GM product, you might just be surprised at how willing they are to help.
  • blackgpblackgp Posts: 1
    edited March 2013
    Boy do I feel like a sucker, bought this beautiful Buick Enclave for my wife to drive, got a great deal on the purchase and now I believe I know why I got suck a sweet deal. The car should be painted yellow ( lemon ). It has been back to the dealer for several different problems. First time it was the power steering, so far that repair is working well. ( 2nd time ) Then we had it in for AC problems. They managed to fix it for a while but the problem is back and the outside temperature is rising. Third visit to dealer was a bust. Took it to them with strong concerns over how the car was riding, our beautiful Basically the dealership keep it 2 days and stated that they could find nothing wrong with the way the car rode, that this ride was to be expected of a used car. I then contact Buick and also got a call from GM, after a couple of weeks of so called investigating GM called to tell me they were closing the case, that they also felt that nothing is wrong with the car. In the nicest way that I could I told them that they were wrong and that I would not be the owner of this car much longer. I am still shocked that General Motors is allowing something like this to happen. Its obvious that this is not an isolated case, the Enclave problems are really becoming well known, just type in Buick Enclave in Google and you can read for hours. Lastly, I am completely in awl that Buick has brain washed their people into telling the customers that their is nothing wrong with their car. I have never been a complainer, but since I bought a Buick I have become a very unhappy person when it comes to this car. Looking at trading it off and just hoping to get something for it in trade for some brand other than a GM.
  • jim_mcjim_mc Posts: 1
    edited March 2013
    Well, I thought I was Special, then reading all of the posts I found that this is the norm... 09 Enclave In for service again right now 45000 miles, Steering rack #3 (2nd in last 2 weeks).Now the laundry list of replaced items

    Steering column---for rubbing & ratcheting noises while turning
    Indash video display----kept getting error internal problem
    AC evap core----cracked would not hold charge(had to remove interior to replace)
    front struts----leaking oil
    Timing Belt---(had to remove engine to replace)
    Power Steering Pump----severe noise on turning wheel
    Tires---totally worn out at 26000 miles (Michelin Latitudes)
    Steering Rack & Pinion---3 TIMES same problem all 3 times did I say 3TIMES
    Oil Sending Unit--Causing car warning to STOP ENGINE IMMEDIATELY

    All Items requiring me to go back & forth to the dealer at least twice for everyone of these repairs because the either did not fix right the first time or broke something else....UGH!!!
    Sorry more like a rant than a blog
  • gmcustsvcgmcustsvc Posts: 4,003
    jim_mc,

    We're sorry that you are so frustrated with your Enclave. Please let us know if we can check into anything further for you by emailing us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).

    Sarah, GM Customer Service
  • jas_karejas_kare Posts: 2
    My husband bought me my dream car as a mother’s day gift last year – it was a certified GMC so we thought great no problems. The care had 36 – 38,000 miles (I can’t remember right now) – and no problems until this past year. Of course, the AC / heating system has messed up – and I was told when I called I was just over my warranty by 300 miles so I would have to pay to get it fixed (I was told this several months ago). Now the passenger side constantly blows hot air and in the rear only cold air - no matter what temperature it is on. My kids are either sweating or freezing - it's crazy! I decided I would just have them check it out when I took it in for the oil change, but last week the problem got worse. To top it all off the service brake light came on and the stabiltrak is flashing and saying it is off. They have told me that that there is fluid leaking from the master cylinder to the brake booster and to fix it $945 – and this must have been a defective part?? The A/C and heat problem are the temperature actuators for the passenger side and the rear and to fix this $655 plus the $165.00 I have to pay just to tell me what is wrong with it and all because of defective parts? I will never have another GMC – you really stand behind the certification. The guy at the shop just acts like oh well - your problem - and told me you should have brought it in earlier (about a/c problem) I can't go on what you say it has to be noted by being seen in the dealership.
  • gmcustsvcgmcustsvc Posts: 4,003
    jas_kare,
    We're sorry to hear about your frustrations and would be happy to check into this further for you. We can be contacted at socialmedia@gm.com and ask that you include your name, contact information, the last 8 digits of your VIN, and a summary of the situation.
    Sarah, GM Customer Service
  • atisdaleatisdale Posts: 4
    I feel the same way! I have a 2009 Enclave that I bought new. I took by car into the dealership in March of 2012 because the air conditioning was not working. I had noticed in the fall before that at times it would sometimes make a noise but only a few times and then I didn't need the air again until March. When I did it was not working at all. I took it in and they charged the freon and added dye and told me that it likely just needed freon and but if I had issues I could bring it back in and they could find the leak because they had added the dye. The air worked great and I did not have an issue again until this spring when it was time to use the air again and it was not working. I took the car in and again got the freon charged and the dye added and made an appointment to come back in since now I knew there must be a leak.

    When the mechanic found the leak they said that it was in the evaporator core and that it would need to be replaced. He said that he himself has made the same repair on four other Enclaves. That number seems excessive in one dealership. I also saw many posts about this same issue for Enclave owners. I find that there seems to be an unusually high number of this type of repair.

    I have contacted customer service and have been patient but it does NOT seems that GM is going to stand behind there product. I believe this to be a known issue even though there is no recall regarding the evap core. The last four vehicles my husband and I have purchased where GM. I expect more from their "luxury" line. If they do not come through and do the right thing here I do not believe we will purchase a GM again. This is very disappointing considering I really love this car and I am asked often about how I like it.
  • gmcustsvcgmcustsvc Posts: 4,003
    Hi jas_kare,

    I apologize that you've had this trouble with your vehicle. Were you given a customer care case number when you spoke with GM Customer Service in the past? If so could you provide it to me, I'd like to research more on your concern. I look forward to your response.

    Amber N.
    GM Customer Care
  • atisdaleatisdale Posts: 4
    My case # is 71-1173466492.
  • atisdaleatisdale Posts: 4
    I have gotten no help from the GM customer service at all. I was told that they would not help with the repair. I truly think this should be a recall since so many people have had this problem. I was told that they would not help me because my vehicle was not properly maintained but was given no reason as to that conclusion. I have had all maintenance done on my vehicle. I am SO frustrated going back and forth with them for two weeks for them to just tell me that. I'm so upset that they have ruined how I feel about my Enclave when they could have had a customer for life. Do the right thing!
  • cmensingcmensing Posts: 7
    I feel your pain. I have a 2010 Enclave which was the perfect car for our needs with the hugh space in the back. I have put on quite a few highway miles in 3 years (69,000) and with the exception of an air leak in passenger window creating a whistle and the drivers seat heater turning off prematurly it's been a great ride. The air conditioning season has just started and mine is not working. Also noticed some problems at slow speed with the power steering. Into the Buick dealer today and $1,400 to fix the power steering another $200 or so for the air conditioning; on a 3 year old car!!! Now I come onto this forum and find out many other Enclave owners are experiencing the same problems.
    I've had GM products in the distant past and swore never again (remember the Vega with clutches that disintegrated right after the 12K warranty expired along with the rust that set in at 14k mile? Or the Regal with the rear window falling out as I left the car dealership on day 1?) but the Enclave with it's unique design and size caused me to cave.
    I will be buying a replacement for the Enclave in a few months and considered buying another one, but after today I'll hold off for the redesigned Highlander with the added space
    coming out this fall.
  • gmcustsvcgmcustsvc Posts: 4,003
    Hi jas_kare

    I can look up your vehicle information to see if there are any known recalls on you Enclave regarding the concerns you've described. If you are interested just provide the last 8 digits of your VIN.

    Regards

    Amber N.
    GM Customer Care
  • cmensingcmensing Posts: 7
    Thank you Amber. The last 8 digits of VIN are AJ257684
  • I am in the same boat as most of you. My 2010 Enclave, formerly dream car as well, just at 52,000 (2,000) past warranty, has had to have the AC condenser replaced at a whopping $1700. The sad thing is that a funny smell was coming out of the ac (I was told it was the oil and freon mixing together by the service man) at 49,000 and I SHOULD have brought it in, but thought it was silly to bring it in for just a smell. Very frustrating that this is a recurring problem and GMC will not take care of it. I thought the Enclave would be a car I would buy again in eight years, but not now. :(
  • poorfromcarpoorfromcar Posts: 2
    edited April 2013
    I wanted to add that if you smell something funny from your Buick Enclave AC, bring it in. It's the freon leaking. Wish I had of known that earlier! It started at 49,000 miles and I felt silly bringing my car in for an odd smell. I thought maybe I picked something up from the highway. Then at around 52,000 the hissing started and the AC wouldn't cool on the passenger side or back seats, only on the driver's side. This repair is costing me close to $1700. (Found out today when I brought my car in that the smell was the freon leaking the whole time.) I am just truly dissappointed that this broke in my car so soon! It's a 2010 and only 52,000. What happened to quality Buick products? I truly wish that GM would step up to the plate and take care of this problem since it seems to be happening so often. I am very disappointed in my "dream car". Very sad. I won't be getting another Enclave, which, until today, I was thrilled at driving.
  • gmcustsvcgmcustsvc Posts: 4,003
    cmensing,

    I looked up your VIN and there aren't any open recalls listed for your vehicle. I also looked into the steering concern you mentioned, and there are also no technical service bulletins currently listed regarding this for the 2010 Enclave. If you have any future concerns please feel free to reach out to us.

    Sincerely,

    Amber N.
    GM Customer Care
  • gerschmangerschman Posts: 5
    I think I'm going to have the same diagnosis when I take my 2009 Enclave in on Tuesday. The A/C does not get cold at all and the air only comes out of the 2 center vents and feet. Switching modes does nothing as the air will not come out of the defroster and very little out of the side front vents. A cracked core is something I was hopning it wasn't going to be, but reading all these posts, it seems I'm in for it. I had my doubts when I bought a this thing back in October because it was a GM but it had everything we wanted/needed in an SUV. I should have listened to my gut - NO MORE GMs!! :sick:
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