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2010 Chevy Equinox Problems



  • Reading all the blogs is making me second guess buying the enox & rethinking the outback :confuse:
  • dmathews3dmathews3 Posts: 1,739
    Just remember that most here are here because of a problem of some kind. There are many, many out there just driving their Nox without a worry. I'm sure if you go to a Outback forum you will find unhappy people there.
  • jrcketjrcket Posts: 9
    Got my Nox back! After 5 days of waiting for the part. They had to replace the Internal Mode Switch (IMS) in the trans. They had to take out the valve body to get to the switch then replaced the fluid. I hope this time this switch dosen't fail right away.
  • I have a 2010 Equinox LT2 V6 and am having a recurring problem with the Service Air Bag light and (annoying) chime coming on. I took the car in to the local Chevy dealer 2 months after I got it and they fixed it. Then a month later it went on again (at 4000 miles). They first said it could be wiring under the driver's seat, then they had to order a new part. Now it's happened again, only problem is the original dealer (Bay Bridge in Oakland, CA) is out of business (or rather, bought out by a new owner who is opening back up this month). The Novato dealer (35 miles away) did a diagnostic on it and said I couldn't get a rental car from them because the repair might not take over 6 hours (I told them the first repair took 3 days). I am definitely not happy with the quality issues with this car even though I LOVE the way it drives and is equipped compared with the car it replaced - 2008 Toyota Highlander Ltd. But the problems are a nuisance. I didn't see any other discussions related to this problems... anyone else having the same issues?
  • Oh, I forgot to add that the first dealer wouldn't let me drive the car after bringing it in, saying if the airbag wasn't working properly it was a serious safety issue, and they gave me a loaner car; the Novato dealership told me to come back when it was "convenient" for me and sent me on my merry way with no airbags! So I haven't been driving the car for a month just waiting for the closer dealer to open back up. One of the biggest pains I've noticed is that the dealer closest to my business closed, and so now it is really inconvenient getting this car serviced. I was thinking of getting the new SRX after the lease on this Nox is up, but now I don't think I will. GM has a ways to go to improve both products and customer service. This was the one shot I was giving GM since I haven't had a GM product since 1986, and they pretty much screwed up.
  • gmcustsvcgmcustsvc Posts: 4,057
    I would recommend speaking with your dealer of choice. If you have any other questions feel free to email me.
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,057
    Can you please email me with you case number? I would like to look into this for you.
    GM Customer Service
  • This past week was driving in the Monster Snow Storm that hit 2/3 of the country. After driving in heavy snow for about 15 minutes, I get a message on the info center in the center of the dash "All Wheel Drive is turned OFF" with a 4 wheel symbol with a line through it. WHAT??? This is why I have ALL WHEEL DRIVE! Called On Star - got some foreign guy who couldn't speak "English" and comes back to tell me to stop and turn off the car and back on. It should reset itslef. WHAT? In the middle of the road in the middle of the biggest snow storm to hit the US and I am supposed to turn off my vehicle. I took it to the dealer and they put it on the computer and could not find any codes and they offered no information as to why it turned "OFF" or how to get it back on. AWD really DOES make a differnce.
    Anyone have any ideas or advice for the next snow storm?
  • I was thinking one of the best things about the Nox was how wonderful it handles the snowy roads. I am sure you are aware that there is a button that can turn off the AWD and that was not the issue?
  • dmathews3dmathews3 Posts: 1,739
    There is NO BUTTON to turn off the AWD. The only button is to turn off the traction control, which is way different.
  • jonoxjonox Posts: 84
    I'm not familiar with the 2011 Nox but I do have an AWD vehicle. I know that on some AWD systems when driving driving in deep snow (or mud or sand) for a period of time the AWD system may automatically switch to FWD to prevent overheating. You might want to check with GM or your Owner's Manual to see if this is the case.
  • Just got my Equinox back for the second fuel pump replacement. I am told that this is the third redesign of the fuel pump and that this should "fix" the problem. So far out of the 6 months I have had my vehicle it has been at the dealership awaiting parts and getting "fixed" for about 30 days. This is unacceptable. Oh, it still sounds as if the fuel pump is bad but the dealership says they can't hear the problem Go figure!
  • dowopdowop Posts: 25
    My backup camera was damaged do to vandalism. I knew it would be not covered under warranty.
    The camera cost $152.00 & the labor was $140.00 with a 10% discount the bill was a $290.00.
    It took the Dealer 30 minutes to replace it.

    Does this seem like a fair charge?
  • Ouch!! For that much, it would seem like you should be able to take videos or at least take pictures. Hmm, actually not a bad idea. If my cam ever goes, I'm going to look into something that records.
  • dowopdowop Posts: 25
    I think I might change Dealerships.
    This is probably a stupid question but could I make a complaint to someone other than arguing with the Dealership?
  • Now that I think about it, using GM original parts with dealer markup, that's probably the high end of what those things would go for. Was it only the lens that was damaged? If so, I still think that's high. You might want to take the part(s) number(s) from your receipt and call a few other dealers to get their prices, then average them out. Same with labor, there should be a standard fee for replacing a lens.

    If it turns out that your dealer over charged you, you might want to approach them nicely and ask if they made a mistake, then request a credit with the parts or service department.
  • The camera as an option on a brand-new vehicle is worth around $300. It sounds like that's the number the dealership was using to bill you.

    A co-worker installed his own camera on an '09 Traverse LS he bought used. He said it cost him around $70 (from a local store). So $152 for a GM camera sounds about right (double). $140 for labor sounds kind of high for a 30 minute job, but the shop probably charges a minimum time (looks like maybe 2 hours ??).

    You might be able to argue the labor down to one hour, giving you a refund of around $70, but that's probably the best you're going to do.
  • roho1roho1 Posts: 317
    It's hard to comment on this issue unless the op tells us exactly what parts were replaced and any other work done since it was vandalism.
  • dowopdowop Posts: 25
    edited February 2011
    The only part replaced was the camera & bracket for $152.00 & $140.00 labor charge. The only damage done was the camera bracket was broke due to someone trying to pry the camera out.

    I just returned from the Dealer & the service manager offered me 2 free oil changes & a tire rotation to make up for the high charge.
    I accepted.
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