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2010 Chevy Equinox Problems

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  • gmcustsvcgmcustsvc Posts: 4,057
    jrcket,
    I apologize for your experience. How did things go at the dealer? Has your issue been resolved. Please feel free to email me.
    Christina
    GM Customer Service
  • Gamehawker,

    Did you ever get a resolution to your oil consumption problem? I am having a similar issue with my 2010 Equinox. It is consuming about 1 quart per 2900 miles with no external leaks. I am now getting the "runaround" from the service group and the GM customer service group saying that this is "normal".

    Thank you.
  • crkyolfrtcrkyolfrt Posts: 2,345
    Oil burning will eventually foul emission devices too. And possibly cause it to not pass annual emission testing if you have that in your state. Their wty is usually 8 years.
    Although, if the oil consumption continues to rise, you will probably be making an emission wty claim before your time runs out.

    My suggestion is to ensure you have the correct dipstick for your engine, so that you can rule out overfilling. Overfilling is also very bad as it puts undue pressure on various engine seals and will cause premature failure. Some though will last the wty period before they seep.
    When you check oil, so as per the owner's manual procedure. Level vehicle. best to check in the morning before the engine has been running since the day before. Waiting upwards of 30 min to an hour if the engine was completely warmed up, will also give you a pretty close indicator that enough has drained back into the sump area where the dipstick goes. But confirm the dipstick. Incorrect ones are more common in new vehicles than many realize. Check the part number, jive it with as many sources as you can working your way back right to the engine builder if need be. If the other poster gets back to you, have them check their build date and location also in case that would be a clue.
  • I got my 2010 Equinox last July due to the published 32 EPA est values.
    We have driven it over 25K in 7 months due to long work commutes (90 miles each way, with 90% of it on the interstate highway). We put on the cruise while on the highway.
    Our overall MPG are 24.2! I am very disappointed in this performance for our commuter car. Otherwise, it is comfortable and sporty enough, but the reason we purchased it was due to the EPA.
    Any suggestions on how to boost this overall MPG??
  • ray80ray80 Posts: 1,233
    Don't have a nox, but in general from my experiance wih other GM vehicles I get the best milage when temps are above 45 or so. 55 MPH on the interstate is good also. Not sure if the Nox has a tach or not but if it does I think 1500~~> 1900 rpms for the V6 or perhaps 1900~~>2100 for the 4 might be good. Also if you have the instant economy display on D.I.C. you can use that as a guide. Your actual experiance/milage will or course stll vary ;)
  • terexterex Posts: 26
    If you have an L4 FWD, published EPA average fuel economy is 26; 23 with AWD. If you have a V6, less. Ambient temperatures, speed, jack-rabbit starts etc impact fuel economy as well. Got to relearn how to drive for better MPG.
  • dmathews3dmathews3 Posts: 1,739
    I believe the 32 is figured at 55 mph and I'll bet a buck you are going a lot faster than that. Go 55 and I bet you beat the 32 mpg.
  • can you please forward me the actual bullentin to dogotcham@yahoo.com.
    thanks
  • wallyuwlwallyuwl Posts: 166
    Could you please send me the actual TSB as well? wallyuwl@yahoo.com Thanks.
  • steverstever YooperlandPosts: 40,012
    edited February 2011
    The OP hasn't logged in for a few months; meanwhile the spam harvesters are here all the time sniffing out email addresses that people post.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • My 2010 Equinox is burning what I deem to be exceesive oil (and no leaks found). The dealership has found no issues with the engine and now wants me to bring in the car every 1000 miles to monitor the oil usage over the next 5000 miles. I have almost 30000 miles on my car. The first time noticed something wrong was about 20000 when the car started to stall. I brought it to the dealership and they questioned if I put oil in or changed the oil. I had the information from the places that had done the oil changes so the dealership then suggested that the last garage had underfilled the oil. I went to their garage the next time but I had pt in 2 quarts myself before the oilchange because I had a road trip and didn't want any issues. I had to put in anohter 2 quarts after that oil change befor emy latest oil change again as I was going on a road trip. The dealership wouldn't give me the metric to measure if there is a problem. I do commute about 60 miles round trip via highway everyday to work plus a lot of town driving for family errands. Any suggestions on how I should track and handle future situations with the dealership?
  • wallyuwlwallyuwl Posts: 166
    Keep a log for two or three months, then bring that to the dealer as verification you are losing oil. They will then probably check for leaks, and if they don't find any then the obvious answer is it is consuming it. Then they'll start to look for that, which would be an internal engine issue.

    You might want to go to a different dealer if this one is giving you problems. Also keep an eye out for your mileage. I know the powertrain warranty is 5/100k, but just in case it is something not covered by that be sure that you are within the 36/36 bumper to bumper.
  • Thanks - good idea. I think I will also check the oil myself to check for consistency against what the dealer says. The dealership isn't giving me any issues, but I want them to be clearer about how they are assessing this problem to determine the next steps. I just grabbed my warranty book to see what I can find.
  • gmcustsvcgmcustsvc Posts: 4,057
    hsports94,
    An oil consumption test is the first steps for the dealer to determine the oil consumption to see if it is what is above what is deemed to be standard oil consumption. Please keep me updated on your progress. If you have any questions please feel free to email me.
    Christina
    GM Customer Service
  • crkyolfrtcrkyolfrt Posts: 2,345
    Wally had some good suggestions I see you have read. This is the type of topic that there are so many variables it is hard to help over the internet. I recommend covering the bases I mentioned in my first post. It is a process of elimination when troubleshooting a suspected ailment. You start with the easiest things first and work your way up the ladder. But don't skip the easy steps. Make sure it has the right dipstick (get a second opinion, so you help rule out the yes-man answer) Then ensure it hasn't been over or underfilled (which sounds like you are trying to be on top of).

    In an effort to zero in on a brand's responsibility with a legit wty claim/repair, it often is as simple as comparing your car to the thousands like it out there. Oil consumption "acceptable parameters" are all pretty liberal. i.e. when they say it meets their guidelines, usually those guidelines are excessive oil usage and if ALL the cars like yours out there, all burned THAT amount of oil, then there would be a big uproar and the mfgr would have to address it. A lone voice is way harder to be heard or taken seriously.

    Regardless of their stated acceptable oil usage guidelines, if your car is using a far greater notable amount of oil, compared to your neighbour who has the same car and engine drivetrain etc. then they need to address it. Engines come off an assembly line all built with the intention of a consistent build quality. But sometimes a bad part is used (a scored ring, or a brittle piston ring that breaks) and if that happens in your car, then yours will be the one using way more oil than someone elses. What I am trying to say here, is emphasis should be on a relatively new car with few miles on it (under 50000) engines that have received the recommended oil change etc maintenance intervals, the engine should not be burning more than about half a quart between changes. Tops. My 4 cyl CRV with 51000 miles on it uses so little oil it is barely down on the stick between changes. (about 250ml). I expect that to maybe increase to 350 or 400 ml when I get to 100000 miles. BUT! Not necessarily. Many engines still only use about 1/4 quart even at 100k.
  • gimmestdtranny,

    Thanks for your feedback on my 2010 Equinox oil burning issue.

    The dipstick is the correct version for my vehicle. Also, I have been monitoring the dipstick to see the oil usage. The service group and I agree that my vehicle is consuming about 1 quart per 2900 miles with no external leaks.

    The problem I am having now is that they are saying that is normal or within their limits; they are stringing me along. In my opionion, a new engine burning this much oil has a defect. Based on the users manual and the oil life gauge, I would have to put in several quarts of oil between oil changes. That is ridicule for a new engine.

    I can understand a factory defect because GM manufactures so many vehicles but the customer service response to my issue has been poor. I figure one more trip to the service department. If they still feel there is no problem, I think my only recourse is to see a lemon law attorney.
  • I just had the oil changed at 3k miles (because it's been empty if wait until oil life indicator at 5k) in my 2010 Equinox and the oil didn't even show on the dip stick which he said would be 3 quarts low. 3 quarts in 3000 miles!?!? With no external leaks whatsoever. Ridiculous!

    I wish the Chevy Customer Service person on here would explain this because I can't find in the owners manual anywhere that it should consume a quart of oil every 1k miles.
  • I had my 2010 Equinox at the dealership this weekend to install the "official update", and it did take care of the recurring noise upon acceleration, but there is still a rattling noise! It is especially loud with the a/c unit is running, doesn’t matter what speed. I live in the south so I’ve already had my a/c running, I can really hear it when the vehicle is stopped? Is anyone else experiencing this? I just have a hard time believing a new vehicle should sound like this, right?!? :confuse: :lemon:
  • From my experience with this oil burning issue (consumption test, etc.), the dip stick reflects approximately 1 quart - what I mean is that on the dip stick from the top crosshatched box to the bottom crosshatched box represents about a quart of oil. If it goes below the dip stick (nothing on dip stick) then you have consumed more than a quart and you cannot tell from the dip stick how much more than a quart has been consumed. You may have a similar problem to what I am experiencing.
  • kyfdxkyfdx Posts: 27,671
    ...says that oil usage of one quart per 1000 miles is within spec..

    Personally, I'd be alarmed if my vehicle used that much.... but, that isn't the dealership's opinion... .it comes straight from Chevy (or Honda, or BMW, etc, etc).

    regards,
    kyfdx

    MODERATOR
    Prices Paid, Lease Questions, SUVs

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