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2010 Chevy Equinox Problems

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  • Thank you for the follow-up Sarah. Can you please provide the email address to send my information to?

    Here is an Update on my issue above:

    Took the Equinox into the dealer yesterday. They ran diagnostics and discovered codes, but did not list them off. End result was the high-pressure fuel pump being replaced. Pump replacement falls under 100k mile power train warranty.

    When talking with a couple of the service reps I was able to confirm my suspicion that the 2010 Equinox, and its sister car the GMC Terrain, were the first two vehicles to receive this engine/power train setup. This dealer has replaced multiple high pressure fuel pumps on the 2010 Equinox. It looks like this is more of a manufacturing issue with the Tier suppliers and OEM suppliers or a GM design flaw. I am interested in learning more of the number of 2010/2011 Equinox & Terrains which have had this issue and replacement and if any other vehicles in the GM line-up using this pump component have had similar failures. Could GM be heading towards a recall?
  • I wwould be interested as well. Mine is sitting at the dealers as well we speak. Same problems where I was told I have to have a new fuel pump. Does anyone know if this is covered under warranty or not?
  • Ok, thought I was out of the woods, but no. I had started hearing that soft knocking (not the clicking) when idling. I have been checking my oil level. This past weekend, noted no oil at all on the dipstick! Took it in to the dealer. After a couple of hours, service advisor came out with a rental agreement. I was brought back to the service area to get my belongings, and the technician said that "cylinder #3" is burning oil. He showed me all of the plugs, and the entire top of the engine was disassembled. Well, at least we know where the oil was going. He said tha he spoke to the tech department at GM and they advised replacing the entire cylinder head. Apparently, I am not the only one who's had this. I hope this was just a bad batch of engines in the 2010, and that my wife's 2010 Equinox won't develop the same problem (or my son's 2011 Cruze which has the same engine - both seem to working just fine a the moment). I hope, truly, tha this fixes things once and for all. If something else develops (2 major engine service in a month is already too much, one more strike) I will probably have to take further action. Pity.
  • Yes, if they are replacing the fuel pump it will be covered under the power train warranty. You should also receive and oil change due to the work involved. I do not understand what they need to do that requires the oil to be changed but I am not going to complain when that gets done for free!
  • I also have a 2010 Nox and have had the same ticking noise. Can you tell me what the dealer said to you? I had another tech look at my car for the noise they told me I should have the dealer take a look that its not normal and if I have a warrenty to get it in. When I took it in they told me that is normal engine noise for my car. Funny it didn't sound like that for the first year I had it. Very frustrated as the car is in the shop again. :mad:
  • I have a 2010 Equinox, purchased in 2010, at six months had to have the timing chain replaced, low oil after oil changes, no leaks found??? Now it is in the shop again, they replaced the Throttle Body today, but that didn't fix it all, now they say it needs a new fuel pump. The car shifts hard and has had this ticking sound in the lower engine, which several people have asked me about due to the fact that my car sounds like a tank. I had a 3rd party tech check out the lower engine noise and he said if I have a warranty I need to get my car in ASAP, so I made an appointment and they said it's "normal engine noise" for my car. WTF, it didn't sound like this for the first year I had it, normal....I think not....more like the run around until my extended warranty runs out!!!!!!!!!!!!!! Hey GM, you suck and I will never buy one of your cars again, your service department employees are liars! :mad: The check engine light is on more than it is off....this is completely unacceptable. $32,000 for a piece of crap! I should have kept my Maxima. Horrible car
  • I have exactly the same problem. My timing chain was replaced at the beginning of January, and I was down to a quart and a half of oil. Where did the oil go? No idea. They checked for leaks - none. And, every oil change was done at the dealer. They asked me to do an oil consumption test. Checked the oil regularly and was to bring it in if it didn't register oil. This happened last weekend. Took it in, and they found oil burning in cylinder #3. They checked with GM tech support and at first they were going to replace the cylinder head, but after a few more discussions my vehicle is now getting a ring job - at 50000 miles. BTW mine is a 2010 also. It is my understanding from the tech that this has been a problem in "some" Chevy engines, although this is the first one he's seen in an Equinox. My wife has one only one month older and with half the miles and, so far at least. No problem. You are burning oil, my friend, pure and simple. They have to recognize this and tear the engine apart. I would prefer they just give me a new engine. If anyone from GM is monitoring these posts - you have a problem out there.
  • I apologize for the last response, broadstbu11y! Sometimes the search tool we use doesn't catch every post.

    As you've already contacted us via phone, you are already moving forward in the same process that we would have started with you with information from the email.

    All the best,
    Sarah
    GM Customer Service
  • I realize you posted this more than a week ago, and I apologize that I wasn't here sooner. How did things go at the dealership last week?
    Sarah
    GM Customer Service
  • I wanted to sincerely apologize for my late response: sometimes the search tool we use overlooks posts, and unfortunately this one was one of them! If you haven't already, you can use the email address located in my profile here. My coworker Christina, who answers inbound emails from Edmunds, will direct you further.
    Regards,
    Sarah
    GM Customer Service
  • I'm glad to hear that your dealership was able to locate what the issue was; how have things gone since last week?
    Sarah
    GM Customer Service
  • Good morning,
    I apologize that I didn't respond sooner (saying that a lot today!). If you ever have questions about warranty coverage, or even want to know the specific time and date of expiration for your vehicle, we're happy to help!

    How did everything go with your vehicle at the dealership last week?
    Sarah
    GM Customer Service
  • I am sorry to hear about your experience, sdken77. If we can look into this further with you, please be sure to send an email to the address located in my profile with more information (including your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership).
    All the best,
    Sarah
    GM Customer Service
  • Drivers side and passengers side is available at advance auto parts.I bought them 6 months ago and now I'm hunting for the rear window blade..13 inches
  • They just finished the work today. It is now over in the body shop getting a couple of small dents fixed. Won't pick it up until Friday at the earliest. We'll see.
  • jlg44jlg44 Posts: 12
    I bought my wife a 2010 Equinox back in Nov 2010 . We have had hardly any problems till recently. It has 22m miles on it. The 4 cyclinder motor has always been nosiy due the direct fuel injection pump and timming chain.Two months ago the noise got bad for the timming chain. Took it in and they replaced it and the tensioner. That noise went away. One month later the check engine light came on and went off after a 24 hours. They told me to bring it in so they could read the code to see why it came on. They found out that the fuel direct injection fuel pump was bad and had leaked gasoiline into the motor oil. They replace it and now I do not have the load ticiking noise from the pump. I think they might have put on a new model pump since that was one of the compliants they got on that motoer was the noise it made. Car is running great and better milage. It helps to have a good dealer to take your car to. I live in the Dalls, Tx. area and will only buy my GM cars from Classic Chevrolet in Gapevine ,Tx.Best service dept. by far. Glad I use Mobile 1 motor oil since gasoline had got into the oil.
  • Just got my 4 cyl. Equinox LT1 back from the dealer shop today. It had been making a rattling sound when accelerating. Turned out to be a warranty issue that we were not sent any recall notices about. It was the tensioner and timing chain. Now, my Equinox sounds like new and even accelerates better...it had been hesitating on acceleration. Bad thing is, if you are at or over 36,000 miles, it will be an out-of-pocket expense. Luckily, I still had 800 miles to go. With this being a common problem on the 4 cyl. 2010 Equinox, I think GM needs to do a full recall and replace these items at no charge to the owner, regardless of mileage.
  • As I started my car the other day after sitting all day at work a message appeared in the message center and stated something to the effect, your engine temperature is too high therefore your air conditioner will not operate. What the heck is it with this car. Bucking, check engine lights, mechanic telling me I don't change my oil (2000 miles on it) actuator changed, etc. I think I am trading and I only have 14000 miles on my 2010.
  • I have a 2010 Nox purchased in Nov 2010 also. Have 40,000 miles and had a noisy engine(tick tick) since I bought it. Just had new tension belt, and fuel pump installed last week. They kept my car for 3 days checking it out. Noise is still there , especially when engine is warmed up. Going to bring it back again. Outside of the engine noise, the rest of the car is great. I had a Toyota with 153,000 miles and the engine was much quieter.
  • @carguy05, have them check the timing chain, as well as the balancers in the engine. My balancers were way off. They changed the timing chain, tensioners, some bolts, and another belt. Runs like new now.
  • Third oil change, all fossil, down two quarts in 2000 miles. Unacceptable. My first two oil changes drained a full 5 quarts, so what changed? Not my driving. My mechanic did the third oil change, while my dealer did the first two, but I watched my mechanic fill it up and checked it after 500 miles and it was full. Actually it burned 2 quarts in 1500 miles, since the first 500 were ok. I felt the engine slightly hesitate and checked it to find just a drop at the end of the dip stick.

    So I filled it up and took it to the dealer. While the service writer was filling out my forms, he was looking at the GM computer and comparing my notes against GM's. Right there in black and white it states that burning one quart of oil is acceptable in 2000 miles. I freaked!!
    Because I was burning twice that, the dealer gave me a rental and checked it out for a day. They couldn't find anything, so they changed the oil (free) and said to come back in 1000 miles to have the oil checked again. Great dealer and great service, but for GM to say that 1 quart burned in 2000 miles is acceptable is just crazy; at least to me. It did say something to the effect that it would depend on how the vehicle was driven, as well as the driving conditions, but still not right as far as I'm concerned. The vehicle has been great and I've had no problems like I read about here on Edmunds, but I don't fancy having to add oil every 1000 miles. I hope this is a fluke or that if I continue to burn oil that my dealer will figure out how to remedy the problem, but after reading GM's computer I'm all of a sudden not too optimistic.
  • 2010 Equinox LT1 with about 40,000 miles...both the lumbar inflate motor and rear passenger window actuator went out about $350 for lumbar and $400 for window. Really annoying and makes me wonder what else will go. Neither of these things should go out before 150,000 miles. One wonders if it is poor design, poor engineering, poor manufacturing or poor assembly. Or all of the above. Meanwhile my 2006 KIA Spectra 5 which daughter now has with 140,000 miles has needed nothing but fluids, tires and brakes. Oh and of course timing belt.
  • Are you sure it is the motor? There has been quite a few problems with the lumbar support due to under-designed screws to the point that GM actually issued a service bulletin advising dealers to just change the screws with newly designed ones, not the lumbar module. If you heard a loud pop when the lumbar support failed, it is because of the screws. Replacing the screws takes about 30 minutes and should not be that expensive. Mine failed at about 40,000 miles but I have not fixed it yet. Since this is a clear design flaw, I think GM ought to absorb the cost (I don't think they will though). I have lost confidence on the Equinox, especially its engine. My wife's lease on Saturn VUE is due in 4 months and I am much more inclined to replace it with the CR-V or the RAV-4.
  • bradley2bradley2 Posts: 11
    I had to believe what dealer said about motor though he did originally say something about screws
    I never heard a pop when it failed but wife mostly uses it
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning bradley2,

    I completely understand why vehicle repairs would be a disappointment to you. How is everything working after your visit to the dealership?

    Sarah
    GM Customer Service
  • bradley2bradley2 Posts: 11
    Both fixes now working
  • jpol4jpol4 Posts: 3
    Maybe someone can help with my situation. I have a 2010 Equinox with approximately 44,000 miles. I've had front end noise for a very long time and have been told by the Chevy mechanics that it's "normal" for this vehicle. I have experienced 2 separate incidents of stalling at low speeds requiring the car to be towed to the dealership. After several trips to the dealership with no answers, I'm feeling extremely frustrated. I have been told to change my oil AT LEAST every 4,000 miles and to be sure to check my oil in between oil changes or risk stalling. One of the times that my car stalled, it had only been 3,941 miles since my last oil change. Does this sound reasonable to anyone? I don't feel safe driving with my 2 toddlers in this car when I could stall and I've never had a car that was such HIGH maintenance. Does anyone have any suggestions?
  • jec10jec10 Posts: 1
    You are not alone! Been going around with my dealer for several months. All of the symptoms you describe from noise, almost stalling. All to my dismay to find it was normal and I never agreed! So last night my check engine light came on and lead them to an issue with the fuel pump leaking into the oil! Luckily everything is covered by the power train warranty. You push them to look at this. I won't get my car back till todmoorow and hoping this has truly fixed my issues. I have a little 43,xxx miles.
  • toshavvtoshavv Posts: 1
    My husband and I bought a 2010 Equinox on Saturday 3/17. We love everything about the vehicle.. except the NOISE! We did not realize it when we purchased it and I wish I had because I would NOT have bought it! You would think that Chevy would make a recall for this problem considering I have found SEVERAL people with the same problem. I don't even want to take it to the dealer because everyone says they say its NORMAL! I am sorry but no noise is NORMAL for a vehicle this new! Plus we traded in BOTH of our vehicles for this one.. so how would I get around if I gave it to them to fix? This is very sad.. also the dash lights go dim and light up bright.. I don't know what is going on with that....

    I am like you, I am pregnant which is why I chose an SUV.. that I thought would be reliable.. now I understand why the previous owner traded it in.. :(
  • roger1655roger1655 Posts: 12
    The dash going dim and bright might be the auto headlights circuit. When it starts to get dark the headlights automatically turn on and the dash lights dim. The sensor or circuit might be defective.
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