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2010 Chevy Equinox Problems

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Comments

  • gmcustsvcgmcustsvc Posts: 4,104
    Good morning alanmanus,

    If you haven't already gotten a Service Request started with Customer service and want for us to follow up on this with your dealership, please email us at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).

    Sarah, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,104
    Good morning dustn1799,

    We're sorry to hear that the repairs at the dealership are not progressing very smoothly. If you would like, we're available to check into this further. Please email us at socialmedia@gm.com with more information, including your name and contact information, a brief summary of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership.

    Sarah, GM Customer Service
  • jpfjpf Posts: 496
    It sounds like you need to go to another dealership. There are good ones out there. You just need to find one in your area. Good luck.
  • We bought our Equinox in March 2012. We needed a vehicle that had more room than my 2005 Mustang. While I love the vehicle, we have had numerous small issues with it. We have a low idle miss which seems to be a mystery. Had it in the shop 3 times for this issue but so far, no results. Then we had to have a high pressure fuel pump put on it. And let's not forget a variety of sensors. There has also been an issue with the transmission slipping once in a while but that is also a mystery since the dealership cannot reproduce it. In total, it has been in the shop a total of 5 times since March. It was getting around 28 mpg but since all of the work has been done, it is only getting around 24 mpg. which I understand is still better mileage than the factory rating. My thing is if everything has been fixed, why has the gas mileage fallen? Makes no sense to me. It also has a loud motor sound that almost sounds like valves or lifters. I am told that this is normal. Really??? At any rate, we will keep the vehicle since we are not at a point to be able to trade it. Thankfully, my husband is a master mechanic and can fix anything that may go wrong with it now that the initial warranty has expired.
  • Hi ray80, when you said 1 quart per 1000 miles how far back were you talking about? You can not compare 1970's engine with today's. A more valid comparison is to see how other current engines are doing in the oil consumption department.
  • gmcustsvcgmcustsvc Posts: 4,104
    Hello donnakay012660,

    If you had wanted for us to follow up with your dealership on the motor sound you described in the post, please contact us at socialmedia@gm.com with more information (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership).

    Sarah, GM Customer Service
  • I purchased my 2010 exquinox 7 days ago. I went to a dealer near me 2 days ago because of a ticking sound from the engine. They said it was low on oil and the engine needs to be replaced. The truck is still under warrenty but they said they cannot replace it because the dealer that sold it to me has to. They also said this is a known problem with the 2010 equinox and i shouldnt have a problem. I called the dealer that i purchased it from and they said bring it in but they don't believe that to be true. The dealer also told me that they should not have turned me away because they could have done the work. Then they said they can do a partialrpartial rebuild. I just want a new engine. I need help. What can i do? What are my rights?
  • rydah72...Wow....you really need to voice your frustrations & drive line issues to GM to resolve your issues. Trust me this is a great SUV and any issues you have GM will stand behind the warranty items providing the owner maintained vehical per intrction manual. This is a great site for getting better informed HOWEVER; GM is the way to get oproblem resolved.. I own a 2010 purchased in late 2009 and any issues I have experience have all been resolve without issue! I have 50.000 miles on 4cyl Nox and still running pretty good. I have changed oil / filter at GM dealer every 3500-4000 miles and feel confident if I have any engine issues; GM will stand behide my vehical; OIL Is Very Cheap insurance!
  • I have an appointment Wednesday at the dealer. I will see what they tell me. Should i contact GM now?
  • gmcustsvcgmcustsvc Posts: 4,104
    rydah72,

    We're sorry to hear that you're in this difficult situation. If you would like for us to look into this situation further with you and your dealership, please email us at socialmedia@gm.com with more information (including your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).

    Sarah, GM Customer Service
  • Rydah, was going to say "Good Luck With That", but I don't want to discourage you from contacting GM. Some on this thread have evidently had 'good luck with that.' The update from my last posting: so far, I've spoken with 3 separate GM reps...one was the rep in NC where I broke down and the next was 'the next step up' in NC (had to call GM again to have her return my messages). The most recent rep was someone who gave me a call because my PA rep was 'not available.' They have not backed down on insisting that I have an oil consumption test completed before they can explore further and have hedged on the bill that I've incurred. I started an oil consumption test some time ago in good faith, but I'm an itinerant therapist who puts a lot of miles on in one week and spend most of my time miles from my dealer. To get my car in weekly to be checked has turned out to be very difficult. The rep that I spoke with yesterday ended up commiserating with me on all of the points that I made, but offered nothing else than the oil consumption test. I' always try to have a reasoned discussion and don't get belligerent or emotional as I think it serves no purpose, but I'm starting to wonder if this is why I'm getting no results?? As soon as this is resolved....and it WILL be resolved....I'm not letting it go....the Equinox is going and I won't even consider GM again....and, of course, will share my experience with as many people as I can!
  • BTW, my dealer said that they need clearance from GM before they move on to further exploration of the problem!
  • I have a 2010 equinox that has been at the dealer for 15 days getting a new engine. I have owned it for a year and a half and have taken in twice for a rattling sound but turned away because they couldn't reproduce the noise. Most recently my husband noticed oil consumption problems. They did the test every 1000 miles X 3 and found I used a quart and a half after 1000 miles. After 4 days, they notified me that the first engine they put in rattled so they ordered another one!! How can that be? A new engine with immediate problems? Now the second new engine is in and they tell us that the check engine light is on. I have no confidence in this process. I want a new car. I have a bad feeling that I am going to have ongoing problems. I have always been a loyal GM customer. I have owned a 2005 equinox, a 2008, and this one. I would really like to trade but how will I ever get what I owe? I'm very frustrated!!!
  • gmcustsvcgmcustsvc Posts: 4,104
    We're very sorry to hear that you've had so many engine troubles with your Equinox, elove88. If we can check into this situation further from a Customer Service standpoint, please email us at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 of your VIN and mileage, and the name of your dealership).

    Sarah, GM Customer Service
  • Kudos to GM!!!

    Dropped my car off today for a re-inspect from last week regarding my check engine light, oil consumption, and obnoxious diesel noise coming from the engine.

    Just received a call from my dealer that there was scouring on the cylinder walls and that they are working with technical assistance to fix the problem. She mentioned that there is a strong possibility that they will be replacing my engine and that I can pick up a car rental tomorrow morning (provided by the dealership.)

    Provided everything goes well I shouldn't have anymore issues with it.

    Just wanted to give everyone a heads up that this issue can be resolved regarding the oil consumption. Take it in, be firm and you should be taken care of.
  • So happy that they are doing the right thing for you. My dealer checked my truck today. Told me to check the oil every 500 miles and document it. If I hear the noise and the oil is going quickly then bring it back. Until then they are doing nothing else besides saying the 2010 Chevy Equinox makes noise. humm
  • jpfjpf Posts: 496
    The 05 and 08 Equinox had OHV engines that GM had been making for years. These engines served GM well and overall were fairly reliable (gasket issues notwithsanding). With the exception of the full size trucks and full size sport utility vehicles, GM does not equip its vehicles with OHV engines anymore. Personally, I do not have confidence in any of GM's OHC engines which are found in all of their other vehicles (i.e., especially 2.4, 3.0, and 3.6 liter engines). Since the Equinox only comes with an OHC engine, I would avoid it entirely. It's sad to see so many GM owners frustrated with engine problems. I own two GM vehicles with OHV engines and both run great (knock on wood). Good luck.
  • wirks4mewirks4me Posts: 7
    edited November 2012
    I went through all the same engine problems as everyone else has with their 2010 Equinox. My dealership did all the tests and I got a new engine installed. So far it seems to run fine, but the first tank-full resulted in only 14.8 mpg, this a combination of mostly city and some highway driving. I have never gotten this bad of gas mileage with this vehicle. Has anyone else had this problem with their new engines? If so, did it improve after time?
  • I got my equinox back 2 days ago and so far so good! I haven't made it through a tank of gas to know how it does but I will keep you posted.
  • How is Chevy allowed to have all of these problems with this engine and there not be mandatory recalls on them? Opps, I know....not enough deaths yet! I too, purchased the 2011 and have had the mysterious intermittant loud rattle at startup. Recently pursued the issue because it is happening more often. I reported this at my first oil change and they could not duplicate it. Now, after pushing the issue, they have replaced all parts under 2 different service bulletins. The problem is louder, longer, and in a word --it sounds like a diesel. After calling Chevy and asking questions that no one there seems to be able to answer, the Dist. Specialist told me there was no chance that this vehicle would qualify under a buyout. They are going to put a new engine in it. I have demanded that I see on paper, the day this engine was taken off of the assembly line because I certainly don't want another just like it. No one seems to know if Chevy has corrected the problem in the new engines or not! It seems they were going to fix some software issues; but that has been since cancelled. So what have they done to assure the problem is corrected. I got rid of a 9 yr. old vehicle that made NO noises and had NO PROBLEMS, and paid over $26 grand for a brand new car with major problems. No wonder they now have a "love it or leave it" program! I want to leave this one. After reading all of the posts here, it is apparent that this engine has more than a few problems and some are definitely safety issues if the cars are stalling. Now I'm afraid to have them put in a new engine for fear that this will be the next thing that happens. What should I do and what consumer protection should I have?
  • jpfjpf Posts: 496
    Likely the engine will have no updates. I say this because GM is coming out with a 2.5 liter engine that will be the base engine in many of their new vehicles. Why would they spend money and time on an engine that is being phased out? Unfortunately, GM's track record does not inspire confidence when it concerns taking care of its customers. If you want to stick with the Equinox, your best bet would be to take what they offer in terms of the replacement engine and then try to trade it in when the Equinox comes out with the new 2.5 liter engine. Hopefully, the 2.5 liter engine will not be problematic. Good luck.
  • gmcustsvcgmcustsvc Posts: 4,104
    Good afternoon wirks4me,

    We're glad to hear that your Equinox is running okay after the engine replacement. As far as your inquiry on the fuel economy, your Equinox will likely not obtain the optimal fuel economy until the engine has broken in. A typical engine will take 3 to 5 thousand miles to break in and during this time period a gradual increase in fuel economy can be expected.

    Please feel free to keep us updated, however. We can be reached at socialmedia@gm.com if you have any questions (please include your name, contact information, and the last 8 digits of your VIN with your inquiry).

    Sarah, GM Customer Service
  • Glad things are working out. I have to do a. Every 500 mile log on my oil and then report back to the service dept. All this hassle I incurred. I should have kept my other car. I don't have time to keep driving a hour away to go to the dealer. The dealer near me turned me away and sent me back to the dealer I purchased from because my purchase was recent. I am so upset about all of this.
  • You misunderstood me--the engine has been ordered. Since I wrote my message the other day, the car noise has progressively gotten worse and now sounds like a diesel truck standing beside it. The replacement parts that were put in last week most certainly did it no good and has made it 3 times as loud. I have no idea what damage is being done each time it is started. But then this was my concern way back to the first oil change when I mentioned the problem to the serv. dept. I really feel that the new engine I get should be given the original 100,000 mi. and 5 yr warranty. This is Chevy's fault--not the owner's. If GM wants to put a good name back in my mouth, they should be giving me some confidence. Right now I have none. I bought this car because I believe in America. I hate seeing all the foreign cars on the road and I will never own one. I am a retired UAW worker and would bet my life on an American made vehicle.....but I'm sure glad I didn't do so on this Equinox!! I love it; but I am now scared to death driving it because I don't know what's going to happen next and most definitely down the road before the warranty is up. It's no wonder you started the "Love it or Leave it " program. I sincerely feel you should be offering it to those of us who have purchased the 2011 Equinox and are experiencing the engine problems we have. In the long run, it would be the greatest thing Chevy could do for it's name and reputation. That's my opinion and I'm sticking with it to anyone who asks me how I like my car. And plenty of people do! Thanks My case # is 71-112-4960463
  • I really hope they replace the engine for you. This is my first American vehicle so I pray they do the right thing and if not then when I pay it down I will be trading back to foreign.
  • I think it's crap that they don't give another 100000 miles on the new engine! My car has 62000 on it now. It seems that the majority who have had problems like ours didn't have them until 50-60 K miles. I only have 38000 now on the power train warranty. I have no confidence in my Equinox even with the new engine. I have has it back for 5 days and tonight the check engine light came on. I want a new car!!!
  • gmcustsvcgmcustsvc Posts: 4,104
    bbainbridge,
    I re-opened your case that had been set up with your District Specialist and let them know that you have been proceeding with the repairs.

    Sarah, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,104
    Good morning elove88,

    I'm truly sorry to hear that you're getting a check engine light on the new engine that was just put into your Equinox. As others within my department respond to the emails coming in from Edmunds, I'm not sure if you've already started a Service Request with us or not. If we can follow up on this, please don't hesitate to email us at socialmedia@gm.com (include your name and contact information, the last 8 of your VIN, the name of your dealership, and a brief summary of the situation).

    Sarah, GM Customer Service
  • Sarah,

    3000 to 5000 miles for an engine break-in? My operators manual on page "8-28" states there is no elaborate break-in period...just guidelines such as:

    Do not drive at any one constant speed for the first 500 miles; During the first 600 miles aviod using more than a moderate acceleration in lower gears and avoid vehicle speeds above 68 mph; Between the first 600 miles and 3000, heavy acceleration in lower gears can be used. Vehicle speeds above 68 mph should be limited to five minutes per use.

    Nothing in there about gas mileage getting better after 3000 to 5000 miles!

    Again, never had this poor of gas mileage...not even in the dead of winter with more idleing time or remote starts.

    So, far on this tank...with mostly highway driving, the average is 17.9 mph.

    We will be highway traveling during the upcoming holiday...this thing had better get improved gas mileage.
  • gmcustsvcgmcustsvc Posts: 4,104
    Safe travels over the Thanksgiving holiday, wirks4me.

    The information I had provided about improved fuel economy as the engine breaks in was not drawn from an owner's manual, but rather from an internal resource I have available to me about fuel economy questions. It is far from exhaustive, and mostly focuses on how EPA ratings are obtained and what their purpose is.

    Sarah, GM Customer Service
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