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2010 Chevy Equinox Problems

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  • I bought a 2013 4 cyl LTZ, so far it has been great, the gas mileage is pretty close to what it is rated as, it is a very comfortable riding vehicle, the seats in the LTZ are very different from the ones in the LS group, power seats was one of my most important requirements, and I got great seats in this one, car handles really well, and is enjoyable to drive, I owned a 2002 Chevy 4x4 Trailblazer before this,I had purchased new, had 85K when I traded,and the only time it was in the shop for repairs was to replace a clutch fan, I change oil, tire pressure and tire rotation and filters on a regular basis, can only hope this one does as well.
  • gmcustsvcgmcustsvc Posts: 4,132
    jeno555,
    We're so glad to hear that you are enjoying your new Equinox! Welcome to Chevrolet and we wish you many more happy miles. If you should ever need anything, we can be contacted at socialmedia@gm.com (include your name, contact information, and the last 8 digits of your VIN with your inquiry).

    Sarah, GM Customer Service
  • My 2011 Equinox also sounds like a diesel from time to time. The device department says its nothing to worry about. I've had it for two years it has 49K on and runs just fine. Sometimes it feels like the tranny is slipping but I had same feeling with my Hyundai and Ford so I think it's that I'm used to older cars and this is just the way they run.
    I also bought my Chevy for the same reason; America. Unfortunately, when I look at the sticker in my car door jam, it says Mexico. My husbands Ford says Canada, go figure!! There is a Toyota plant in TN employing Americans I assume.
    The reason I came on this forum, was to see if I should use the Eco button on the highway, city, or both.
  • my daughter has a 2011 equinox. she has had to have the timing chain replaced 2 times in the last 2 months. her warranty is about to run out. will she continue to have the issue?? will chevy stand behind this vehicle when the warranty runs out?? help.
  • I bought my 2010 Equinox w/2.4 in Nov. 2009. After 38000 miles, check engine light came on, traction control problem light came on and engine would stumble. Took it in to dealer and they found that the High Pressure fuel pump was faulty and allowing gas into the oil. They said the pump was not covered under warranty since the b to b was over at 36000 and this was not a power train component. After hearing me complain, the dealer did nice and only charged me $50 for the replacement. Now at 109000 mileage, the car would not start after a short trip. Sounded to me like a slipped timing chain because there was no compression loading the engine when turning it over. Had it towed to a service station and they found lots of gas in the crankcase. They could not diagnose the problem so I had it towed from there to the dealer. After 2 days of diagnostics, I called the dealer and they told me the High pressure pump failed again and put gas into the crankcase so much that it destroyed the engine. There is no compression left. Dealer is contacting GM on Monday to see if they will do anything to help getting a new engine. Second pump, same type of failure and now I have a car that is useless unless I come up with another $4300 for an engine. I bought GM because I put on lots of miles and needed a reliable vehicle. Two of the same component failure is beyond chance. Hope they start to cover the damage done by their faulty pumps!
  • You need to file a formal complaint against your dealer, high-pressure fuel pump is definitely a powertrain component and they stole $50 from you.
  • I had the same problem with my 2010 Equinox in the summer of 2011...engine light came on, hit OnStar, they did a quick check and said get it to your dealer now!

    Gas in the crankcase, had about 28000 miles on the car...warranty covered the repair. So it seems this problem can happen at any (and all) times to this engine. I am waiting for this to happen to my new replacement engine too, it's just a matter of time with this piece of crap GM vehicle!
  • My issues with Chevy have been ongoing now for 2 weeks since they made repairs according to bulletins which made problem much worse. I have spoken with Customer Service numerous times and had the Dist. Specialist lie to me at one point; then on another call tell me my powertrain warranty had already expired....at 15 mo and 17000 miles. I asked for her supervisor and was told they would call me back with info about a loaner car for next week to make an over 1000 mile trip. Also to answer questions about the new engine. So far, I'm still sitting here with no answers and no loaner car, no new engine and a car I'm scared to drive out of town. I have totally lost confidence in GM/Chevy. Each person I speak to gives me a different answer--no 2 are the same. We are ready to trade, since they won't give us a buy-out for their lemon engine vehicle that they sold us. I don't feel safe driving and I know we will not be allowed to have our grandkids in this SUV because of the ongoing issues with it. What was purchased to make us so happy, has turned into a nightmare. Time keeps going on and on and on. Evidently Chevy isn't real concerned about its customers, its reputation, and its future sales from previous owners. This is sad--and what we'd expect from a foreign car purchase...Not made in the USA! Buyers beware!
  • Someone needs to call the consumer board and the news stations. If everyone having this same issue pulls together and makes a loud enough noise they will listen.
  • Folks, I was having the exact same problem this past December and January. I still have one Equinox, which thus far has been OK (28000 miles), but I am keeping a close eye on it, AND changing the oil every 3500 miles (not waiting for the "oil life" indicator to tell me - that thing is deceiving). The engine was opened twice - the second time for rings (a ring job, at 50000 miles?); at first they were going to replace the entire cylinder head - I was thinking that it needed an entirely new engine (and I have seen some people actually get this). It's like operating on the heart, after the first time, it's never the same. I made the decision to trade it in. After an insulting trade in value from my Chevy dealer (who I asked for some consideration to stay in a Chevy/GM vehicle), I got a very good trade in for a new Jeep Grand Cherokee. So far, almost as many miles as our older Nox, and no problems. The experience has soured me on GM, which I had come back to after so many years. There is clearly something wrong with the design of the engine (or at least, a certain batch of them). A general recall would cost them a lot of money, and would validate the case for many of the current and former owners of this vehicle. :lemon: :lemon: :lemon:
  • There was a service bulletin for the high pressure fuel pump. Had mine replaced at 99000. Engine went out at 120000. GM is picking up 45% of cost, they should be picking up whole thing. Bad design and way too many problems with this engine for me to think about buying another GM product again. It's a shame considering we still own almost half of GM.
  • I agree. There needs to be a recall and or restitution paid to those of us who have literally been consumed and effected by this. Others need to be aware. I am in process of writing my letter and compiling information. It included dates and times and how many days my car has been in shop - how many times I was treated like garbage from my district specialist and copies of work orders etc.I will be giving copies to my dealership,GM and the State Attorney General. I suggest everyone do the same.
  • Anyone know of an existing class action suit against GM for this?
  • ajmcajmc Posts: 3
    Hi.. only have minimum heat from heater and heat gauge not up to normal ..any ideas ..waiting for an appointment with dealer Thanks Arnold
  • ray80ray80 Posts: 1,288
    A stuck open Thermostat would keep it running cooler then it should, may also eventually cause check engine light.
  • gmcustsvcgmcustsvc Posts: 4,132
    nisakat2,

    The timing chain, per the 2011 Chevrolet Warranty Manual, is covered under the 5 year/100,000 mile powertrain warranty. As the vehicle is within the time parameters, and unless she's nearing 100,000 miles, she is still covered under this, although if she should encounter the same problem again we would love to check into it further with her at Customer Assistance.

    If you have further questions, we can be reached at socialmedia@gm.com (please include your name and contact information as well as the last 8 digits of your VIN with your inquiry).

    Sarah, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,132
    tlundsr,

    We're sorry to see that you've had these difficulties with your Equinox. Have you already spoken with Customer Assistance? If you would like for us to check into this further, we can be reached at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and the name of your dealership).

    Sarah, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,132
    Keep us posted on how your appointment with your dealership goes, ajmc! If you have any questions about the upcoming visit, please contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, a summary of the situation, and the name of your involved dealership).

    Sarah, GM Customer Service
  • thelma61thelma61 Posts: 8
    edited November 2012
    I have been watching this forum with interest being the not so lucky owner of a 2010 Equinox. I have had problems from the beginning with this vehicle with noisy engine and was told by the dealership where I bought it that it was normal. After a year of monitoring the dismal fuel consumption and ridiculous oil consumption PLUS increasingly noisy engine I went to a second dealership. They have been great in trying different fixes, but they are up against the manufacturer who have been terrible to deal with. My car is at the dealership getting a new engine FINALLY - but this has been a hard fought battle with GM, and they have had it for 3 weeks today. The new engine seems to be setting off all kinds of sensors and now I am worried that I am just going to have different problems. I was at the point where I was going to trade it in but didn't want to pass on the problem. GM needs to acknowledge to all owners of this lemon that they will rectify this problem without making people jump through hoops! I bought a new vehicle for the fuel economy and have nothing but problems since day 1. I wish us all well and if there is a class action lawsuit I would be happy to participate as nobody should have to endure what we have gone through here.
  • I feel your pain.... I never got the advertised fuel consomption... We should have bail out the old Lada cars... ugly and uncomfortable but they gave you what they advertised.. good luck........
  • Just started my new oil consumption test today. Feel encouraged, presently,....the dealer seems to really want to get this resolved and the GM rep said that she is going to follow-up weekly. I'm nervous, too, about a new engine, but, like you, don't want to pass along problems....unlike GM evidently ;). If anyone knows about a class-action suit, please keep us posted!
  • Mine was at the dealer for 17 days and went through 2 engines before I got it back. I'm 700 miles into the new engine and found that I got 21 mpg on the last tank. Definitely not happy about that! I was getting at least 26 or 27 before! Also, I notice that it always smells hot when I park it. Not sure what to think of that! I'm on board with a class action lawsuit if there is one! I have no faith in this car and I doubt the trade in value will be adequate since its clearly not reliable:-(
  • gmcustsvcgmcustsvc Posts: 4,132
    Keep us updated on how everything runs once you get it back, thelma61. We're available to check into anything further for you as well - please feel free to contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and the name of your dealership, as well as a recap of the situation).

    Sarah, GM Customer Service
  • So I finally had to call the dealer on Monday the 19th and they told me they couldn't check with GM until the 26th because they were closed all week for the Thanksgiving holiday. Another weeks rental I have to pay for. They call me today and tell me that yes, the fuel pump failed again but it did not destroy the engine like they had previously thought. Just slipped the timing belt. Belt is stretched so will have to be replaced for $1500 out the door. They will cover the pump replacement. WHAT!!! After the mechanic telling me that even if the engine seemed ok, with the pump failure it would cause premature engine failure so would need to be replaced.
    Not sure what to believe anymore. All I know is that two pumps failed and dumped gas in the crankcase and that causes severe wear on the metal parts. So I have to put all that money into an engine that has been subjected to undue wear because of a faulty part from the factory. And the car isn't even paid for yet. Probably will not make it to payoff if that engine stays in there. Does $1500 sound unreasonable for a timing belt/chain replacement on this engine?
  • How many miles on this Nox; are you the original owner; is there recorded history for oil changes Etc. must be a reasonable reason for GM taking this warranty position. Really; GM was closed all week during Thanksgiving; this must be part of the Obama Motors bail out!!!!
  • It only has 109,000 on it. Shouldn't need a timing chain this early. Always had regular oil changes and maintenance too. Just a badly designed engine I think.
    They should stand behind their mistakes. I have to.
  • nox123nox123 Posts: 76
    Need to find out what 2010 4cyl GM recomendation is for changing timing chain in the 4cyl NOX; should be listed in owners manual if replacment is recomended. If GM is not recomending this chain replacment they should do whats right and prorate the 100.000 engine warranty.
  • Just had an oil consumption test on my 2010 Equinox 4 cyl. I was told I need a new engine. Apparently there is an oil leak associated with the timing chain. I was also told this is a recurring problem. The service manager is also waiting on another engine for a similar Equinox.
  • gmcustsvcgmcustsvc Posts: 4,132
    Glad to hear that your dealership has been able to determine a plan of action for you, goinpostal2. Keep us updated on the progress of the replacement!

    Sarah, GM Customer Service
  • Please, don't do what we did in purchasing a new 2010 chev equinox. We have replaced the motor, rebuilt the transmission, repaired driver seat twice, the list goes on.

    This is truly a lemon.
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