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2010 Chevy Equinox Problems

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  • No more than a couple of months after getting this thing brand new in December of 2009 with the D.I. 4 cyliner we had to take it back in for a HVAC recall and something to be corrected with the exhaust. No issues for thousands of miles. Then in the spring of 2011 we began having issues with the engine knocking/pinging. I had to take it in a couple of times before the dealer finally found a bulletin about an insulator. After waiting a week it took a day for the thing to be installed and I will admit it did help, somewhat. But it was back to the same old, same old after a couple of months. Loud knocking/pinging again but now I learn there is separate bulletin, ECM calibration PI0325, that was never mentioned. I will have to mention this to the dealer tomorrow and see if they are willing to help.
    Separate issue, but maybe not, now is that the 4 cylinder engine is knocking when idling almost as though it is trying to stall. It does not matter if the ECO mode is active or not, although ECO could hinder as it drops the RPM. We have also had many experiences with the engine continuing to run for a few seconds after turning the ignition to "OFF" and removing the key. The engine either runs or just putters out. Really? This has to be the biggest lemon I have owned or driven, no joke. Not enough R&D on Chevy's part prior to releasing the engine. I have seen posts of individuals having the entire engine replace or fuel pumps replaced. Please advise...
    GM, can you help me as the dealer must really be persuaded! I am hoping this is a 100,000 mile power-train covered issue!
  • I have the same knocking and pinging that you mention. I have had friends comment as I pull up to them about how the engine doesnt sound right, etc. Have not gotten to the bottom of it either, dealer just brushes me aside. There is no way this engine should sound this way.

    However, regarding the issue with removing the key and the engine running and than clonking out... I had the same exact thing happening to me in Dec. Service Stabilitrak warning was popping up too. I took it into the dealership and it was fixed.

    This was they repaired verbatum from my invoice. Should do the trick...

    #1 Cust states the check engine light is on.
    - Caused by Scanned for Codes, P0172 Current, High Pressure Fuel Pump Leaking Internally, PIP4783A
    Corrected by J5590: (0321) (6061) Fuel Pump Replacement
    Installed 12641847 (FP): Pump, Fuel (03900-BCT) Qty 1
    Installed 12608374 : Pipe (03163-BCT) Qty 1
    REPLACED HIGH PRESSURE FUEL PUMP AND LINE
    POWERTRAIN

    #2 Customer states service stabilitrak warning
    Related to concern on line 1

    #3Customer states has been having problem with shutting off the vehicle, keeps running for a few seconds after turning off ignition and removing key, has been occurring intermittently over the past week.
    Related to concern on line 1

    --------------------------------------------------------
    Because all of this was covered under powertrain, I had them do the works on service. Oil change, tile rotation, valvoline fuel injection service, valvoline throttle body service, replaced air filter.

    All was well until my new issue previously mentioned before your post.

    Good Luck!
  • ray80ray80 Posts: 1,186
    I am not surprised at this, cold air from heater and low oil didn't add up right to me, if anything the heater air should be really hot. Still sounds like cooling system issue.
  • We'd be happy to follow up with your dealership on this; please send us an email with more information (if you haven't already -- my coworker Christina answers the incoming emails from Edmunds), including your name/Edmunds username, the last 8 digits of your VIN and current mileage, and the name of your dealership.

    Regards,
    Sarah
    GM Customer Service
  • Hi Sarah,

    After last night I actually called in and spoke to someone at customer for GM. They are currently coordinating everything with a Chevy dealership in Cherry Hill, NJ. The customer service person was not neccesarily identifying what the problem actually is but rather helped in scheduling another appointment etc. Should I send an email too or would that just be redundant?

    Thanks for reaching out several times. The reason I didn’t send an email was because I wanted to schedule something instantly and was worried I wouldnt hear back last night and it would delay the process.

    So again, should I still send an email with all the info? And if so, please provide the email address i should send to.
  • I have a 2010 6-cylinder Equinox. I have had on-going problems with the clock/radio module, which, after multiple trips to the dealership has now been replaced. Still having problems, as the GPS portion seems to be an older version than the one I had. No other problems so far.
  • clebo1clebo1 Posts: 78
    It is probably the head and rear seal gasket.Chevy never wanted to admit but a 3.4 liter engine is no good for this vehicle,the traverse has the sae problem so steer clear of it also.Chvey engines are awful and are not very dependable!!! :lemon:
  • Our 2010 Equinox pings like crazy. Just had it towed in to the dealer today. Wife said on her way to work the heater started blowing cold air. On her way home still no heat and the temp gauge went straight to hot after about 15 minutes of driving. Let it idle for a few and drove 2 more miles till it pegged again. Long story short, dealer says the water pump is out of it. We'll see Monday.
  • Same exact issue on mine. After the runaround from the 1st dealer, 2nd dealer is awesome and is working to resolve the issue. Replaced the thermostat first. Issue still occuring... In the process of replacing the water pump and something else... cant remember what they stated the 2nd part was.
  • Update on my issue above:

    Took the Equinox into the dealer yesterday. They ran diagnostics and discovered codes, but did not list them off. End result was the high-pressure fuel pump being replaced. Pump replacement falls under 100k mile power train warranty.

    When talking with a couple of the service reps I was able to confirm my suspicion that the 2010 Equinox, and its sister car the GMC Terrain, were the first two vehicles to receive this engine/power train setup. This dealer has replaced multiple high pressure fuel pumps on the 2010 Equinox. It looks like this is more of a manufacturing issue with the Tier suppliers and OEM suppliers or a GM design flaw. I am interested in learning more of the number of 2010/2011 Equinox & Terrains which have had this issue and replacement and if any other vehicles in the GM line-up using this pump component have had similar failures. Could GM be heading towards a recall?
  • Thank you for the follow-up Sarah. Can you please provide the email address to send my information to?

    Here is an Update on my issue above:

    Took the Equinox into the dealer yesterday. They ran diagnostics and discovered codes, but did not list them off. End result was the high-pressure fuel pump being replaced. Pump replacement falls under 100k mile power train warranty.

    When talking with a couple of the service reps I was able to confirm my suspicion that the 2010 Equinox, and its sister car the GMC Terrain, were the first two vehicles to receive this engine/power train setup. This dealer has replaced multiple high pressure fuel pumps on the 2010 Equinox. It looks like this is more of a manufacturing issue with the Tier suppliers and OEM suppliers or a GM design flaw. I am interested in learning more of the number of 2010/2011 Equinox & Terrains which have had this issue and replacement and if any other vehicles in the GM line-up using this pump component have had similar failures. Could GM be heading towards a recall?
  • I wwould be interested as well. Mine is sitting at the dealers as well we speak. Same problems where I was told I have to have a new fuel pump. Does anyone know if this is covered under warranty or not?
  • Ok, thought I was out of the woods, but no. I had started hearing that soft knocking (not the clicking) when idling. I have been checking my oil level. This past weekend, noted no oil at all on the dipstick! Took it in to the dealer. After a couple of hours, service advisor came out with a rental agreement. I was brought back to the service area to get my belongings, and the technician said that "cylinder #3" is burning oil. He showed me all of the plugs, and the entire top of the engine was disassembled. Well, at least we know where the oil was going. He said tha he spoke to the tech department at GM and they advised replacing the entire cylinder head. Apparently, I am not the only one who's had this. I hope this was just a bad batch of engines in the 2010, and that my wife's 2010 Equinox won't develop the same problem (or my son's 2011 Cruze which has the same engine - both seem to working just fine a the moment). I hope, truly, tha this fixes things once and for all. If something else develops (2 major engine service in a month is already too much, one more strike) I will probably have to take further action. Pity.
  • Yes, if they are replacing the fuel pump it will be covered under the power train warranty. You should also receive and oil change due to the work involved. I do not understand what they need to do that requires the oil to be changed but I am not going to complain when that gets done for free!
  • I also have a 2010 Nox and have had the same ticking noise. Can you tell me what the dealer said to you? I had another tech look at my car for the noise they told me I should have the dealer take a look that its not normal and if I have a warrenty to get it in. When I took it in they told me that is normal engine noise for my car. Funny it didn't sound like that for the first year I had it. Very frustrated as the car is in the shop again. :mad:
  • I have a 2010 Equinox, purchased in 2010, at six months had to have the timing chain replaced, low oil after oil changes, no leaks found??? Now it is in the shop again, they replaced the Throttle Body today, but that didn't fix it all, now they say it needs a new fuel pump. The car shifts hard and has had this ticking sound in the lower engine, which several people have asked me about due to the fact that my car sounds like a tank. I had a 3rd party tech check out the lower engine noise and he said if I have a warranty I need to get my car in ASAP, so I made an appointment and they said it's "normal engine noise" for my car. WTF, it didn't sound like this for the first year I had it, normal....I think not....more like the run around until my extended warranty runs out!!!!!!!!!!!!!! Hey GM, you suck and I will never buy one of your cars again, your service department employees are liars! :mad: The check engine light is on more than it is off....this is completely unacceptable. $32,000 for a piece of crap! I should have kept my Maxima. Horrible car
  • I have exactly the same problem. My timing chain was replaced at the beginning of January, and I was down to a quart and a half of oil. Where did the oil go? No idea. They checked for leaks - none. And, every oil change was done at the dealer. They asked me to do an oil consumption test. Checked the oil regularly and was to bring it in if it didn't register oil. This happened last weekend. Took it in, and they found oil burning in cylinder #3. They checked with GM tech support and at first they were going to replace the cylinder head, but after a few more discussions my vehicle is now getting a ring job - at 50000 miles. BTW mine is a 2010 also. It is my understanding from the tech that this has been a problem in "some" Chevy engines, although this is the first one he's seen in an Equinox. My wife has one only one month older and with half the miles and, so far at least. No problem. You are burning oil, my friend, pure and simple. They have to recognize this and tear the engine apart. I would prefer they just give me a new engine. If anyone from GM is monitoring these posts - you have a problem out there.
  • I apologize for the last response, broadstbu11y! Sometimes the search tool we use doesn't catch every post.

    As you've already contacted us via phone, you are already moving forward in the same process that we would have started with you with information from the email.

    All the best,
    Sarah
    GM Customer Service
  • I realize you posted this more than a week ago, and I apologize that I wasn't here sooner. How did things go at the dealership last week?
    Sarah
    GM Customer Service
  • I wanted to sincerely apologize for my late response: sometimes the search tool we use overlooks posts, and unfortunately this one was one of them! If you haven't already, you can use the email address located in my profile here. My coworker Christina, who answers inbound emails from Edmunds, will direct you further.
    Regards,
    Sarah
    GM Customer Service
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