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2010 Chevy Equinox Problems

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  • genaggenag Posts: 1
    We just bought a 2010 Chevrolet equinox and noticed the little red light to the very right on the Onestar's mirror comes on intermittently. When I asked Onstar what that meant, they said "take it to a dealer". I asked what it could be and they wouldn't answer. I don't want to go to a dealer since they would want to charge me and face it, they all stretch the truth a bit. What could it be?
  • That red LED is letting you know something isn't connecting correctly. This could mean there is a connection error within the mirror or a temporary signal loss.

    If the light does not stay on long enough for you to have an OnDemand Diagnostic pull up any information, you can take the vehicle to your dealership to have them check it out.

    If we check all the settings and determine that the issue might be a physical concern, we refer to the dealership. Our dealerships are our physical counterparts to resolve concerns. We know that customers have varying levels of knowledge and experience involving vehicles and due to liabilities we want trained specialists to work on the vehicle.

    I hope this helps!

    -Jessica, OnStar Advisor
    Social Media Team
  • drummojtdrummojt Posts: 1
    edited April 2013
    I purchased my 2010 equinox LT brand new with 17 miles and during the purchase bought the extended bumper to bumper. I then ONLY took my car to Chevy dealers for ALL work done including maintenance. I thought, by doing everything right, and being very careful with my first new car, all would be good. However, I have also succumbed to the oil consumption issue that I continously read about now online. I noticed first an increasing engine noise with what seemed to be a knocking sound, almost like a diesel engine. At that time, I replaced 3 qts of oil to go back to normal level on the dip stick (about 3500 miles after my oil change = about a qt per 1000mi). That day, I made an appointment at my dealer, Jim Ellis Chevrolet in Atlanta, GA. On my way to the dealer the engine went into limp mode, which required me to be towed. There, I again reiterated why I was there for the oil consumption, and now this engine that failed. I was informed that it was the throttle body sensor and they said they would replace it, but the part was on back order and it could be awhile. They told me they would look into the oil consumption while it was there. Unfortunately, on return for pickup, they stated that they did not change the oil (dip stick at time of my personal additional 3qts had what appeared to be metal shavings/deposits) and that I should drive an additional 2k miles for an oil consumption test. I was obviously unhappy with this plan as it did not make sense to drive with oil that was likely not appropriate. Additionally, the engine was never inspected as promised. Two weeks ago, I noted the sound of my engine started to increase again and with checking my oil dipstick regularly with this test, I noted another quart was gone after only 750 approx miles. I called the Jim Ellis dealer again and spoke directly to a tech after asking the original operator for further information concerning the plan of action. At that time I was told, by the tech, to fill the engine with another quart of oil and to NOT exceed the 5k mile limit from my previous oil change. I was told that "GM is watching closely" how dealers are dealing with this issue and that it needs to get fixed. Now (one week later), I am trying to get the dealer to look into this further and called again only to be told that I should never have put another quart of oil in the engine and that it needs to be looked at and done exclusively by the dealer. I was informed that I would have to get an oil change this Saturday and RESTART the oil consumption. My argument is that I have proven over 4.5k miles that I have now required 4 quarts of oil that there is a MAJOR problem that cannot continue to be ignored. I am incredibly disappointed in this service from GM and have now heavily reconsidered further purchasing another GM vehicle. Let this be added, that when the original oil issue was noted, I personally called GM and spoke to customer service, which offered to call the dealer and make sure they are doing the correct thing. Nothing more heard from them and am now questioning whether I can give this car to my expectant wife as this is probably less safe than her current 12 year old car. Sad in my opinion. Shame on GM for this level of care to their customers.
  • rebcky27rebcky27 Posts: 3
    edited April 2013
    Update 2: After opening the engine up they found zebra striping and significant scratches on the cylinder walls. They sent photos to GM and they approved the installation of a brand new engine with a 12 month/12,000mile warranty! Four days later and $200 out of my pocket I am one happy GM customer. My car is now running much smoother and so quiet in comparison.

    Thank you GM for replacing my engine out of the 100k mile warranty without giving me any grief or hassle. Customer service really shows the true side of a business. I just wish the resolution wasn't so 'hidden' from other owners so they too can have a safe car to drive.
  • lsb1955lsb1955 Posts: 17
    I had zebra striping and scratches too. I don't understand the 12 month/12,000 mile warranty. I have a new engine too. My car had approximately 73,000 miles on it when I got the new engine and the warranty is good up to the 100k mile powertrain warranty. I didn't pay anything out of pocket.
  • I had zebra striping and oil consumption at 39k. Engine replaced. At 83K, same issue. Engine will need to be replaced again. not good gm.
  • I am having the same problem with my 2010 Equinox, Unfortunately my car is now 3 years old and is not covered, I could not afford the extended at the time of purchase, nor can I afford to purchase a brand new engine for my 3 year old vehicle. Any suggestions would be greatly appreciated.

    Thank you
  • I have he same problem on a 2010 equinox. I only has 37 k miles and it burns oil. This is ridiculous for a farly new vehicle and absurd that burning 1 qt every 1k miles is acceptable. Chevy need to do th right thing or lose me as a customer.
  • gmcustsvcgmcustsvc Posts: 4,131
    Hi guill1234,

    I can certainly understand your frustration. I would like to get you into a dealer to get this issue look at, and stay involved throughout the process. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmedia@gm.com "attn Crystal" in the subject line. Look forward to hearing from you.

    Crystal L - GM Customer Care
  • elli2elli2 Posts: 14
    My 2010 will do that when it is at freezing temperatures. Turn the car on, radio doesn't come on. If I turn the car off and turn it right back on the radio works. Try that. Chevy could never figure out how to solve it, but since I came up with this easy workaround, I didn't force the issue. This "solution" works every time.
  • elli2elli2 Posts: 14
    If you bought the car in 2010, your powertrain is covered for 100,000 miles or 5 years. If you are having the oil consumption problem and your engine needs to be replaced, you are still under warranty.
  • get them to do an oil consumption test. if it really burns 1qt per 1000miles they should replace the engine. They did mine and many other people's. There is a TSB on "zebra striping" that explains it. Hopefully the replacement engines have the issue fixed by now. I got mine replaced 2 years ago and the replacement engine is starting to have the same problem. the 2.4L LAF engine in the 2010 to 2011 equinox is basically a defective design. The 2012 and newer equinox has a different engine code so it must have been redesigned somewhat.
  • elli2elli2 Posts: 14
    Following up to my previous posts..... I had my engine replaced in January, but I was still having a strange problem. When I started the car (with no additional warmup), and stepped on the gas, the car would go to around 15MPH and then no further power. No VROOM on the gas pedal. This had predated the new engine (BTW, my engine sucked up 5 quarts of oil in around 1500 when they finally replaced it without too much fight). Also, the car just didn't "feel right" when I was accelerating. Chevy decided to put in a new high pressure fuel pump, Thank You Chevy, but that did not solve the problem. And Chevy could not "recreate the problem"

    I kept a log, because it was now happening every single day, and the trick was to catch it before the temp dial nudged about C - so you only had maybe 2 minutes to catch it. With that knowledge, they were able to recreate the problem. BTW, there were no codes being thrown during any of this. They were stumped and brought in the Chevy engineer, who determined it was a bad oxygen sensor (a $60 part). Changed the oxygen sensor, which was not covered under the powertrain warranty, but THANK GOD I bought the extended warranty for this lemon. I have now had the car back for a week, and it is running great for the first time in 6 months.

    I am hopeful that my current batch of problems are over. I have to say that I am still getting HORRID gas mileage - just under 20 on the average. I do a lot of city driving, but 20?? Ridiculous.

    This is the last Chevy I will ever buy.
  • jpfjpf Posts: 496
    I believe GM is having problems with the direct injection in the 2.4 ecotec. When this engine was introduced about 10 years ago (i.e. 2.2 ecotec) in the Cavalier, it was reliable. In the Cobalts (i.e. Cavalier's successor), one did not hear of many problems with this engine even when the displacement was increased to 2.4 liters. When it was put in the updated Equinox in 2010, direct injection was added and the problems began. The fuel system components (especially the fuel pump and injectors) are under a lot more pressure and it's breaking down resulting in gasoline mixing with oil in the engine. Direct injection is supposed to increase fuel economy but the downside are the engine problems that many customers are experiencing.
  • jpatrick2jpatrick2 Posts: 17
    Your words are the first I've heard regarding a possible fix in the 2012 and beyond engines. I certainly hope you are right. Common sense says that GM would jump on this problem, but--did I say common sense?
  • cmhj2000cmhj2000 Posts: 191
    edited April 2013
    You pretty much hit the nail on the head.

    Also, many are not aware of the re-calibration being done on many OLMs. Even my 2012 LS was included.

    Since it was done it appears the system will hit zero 15-20% sooner than before. That's ok with me as I don't pay much attention to the OLM anyway knowing the possible fuel dilution problems with the DI engine since most of our driving is short trip.

    If anyone does use the OLM for a service guide I'd suggest they contact their dealer to see if they are in the recall. I didn't know mine was until I went in for an unrelated service issue and the writer came to me with this so I let them do it.
  • rydah72rydah72 Posts: 7
    update to a post a few months back I made regarding my 2010 equinox. So I brought my truck to the dealer last week for the check engine light and today they are putting in a brand new out the box 2011 engine. I hope NO MORE PROBLEMS!!!!! I forgot to ask since the engine is brand new out the box do I get a brand new 5 year warrenty on it????
  • duetsuduetsu Posts: 36
    Congrats on the new engine! My dealer installed a brand new engine in my 2010 Equinox 3500 miles ago and it's running just fine. I was only able to get the balance of my powertrain 100,000 mile warranty or the remaining time left on my original 5 yr warranty (which ever comes first). I am hoping that this engine is the end of the troubles and I can put another 100k on the car. I am going to evaluate how the car is doing when I get close to the end of the original warranty before making a final decision. Good luck to you!
  • llamitiellamitie Posts: 13
    No you don't. I too had just the balance left on it. Which is BS. It took Chevy 60k miles to figure out I needed a new one. By then on your 2nd engine - you will be out of warranty. I just traded in my equinox for a VW. I am forever a Chevy hater. I hope they get everything they have coming to them. Hope they lose money hand over fist.
  • So after 6 months of back and forth to the dealer my 2010 that I bought brand new is finally getting a new motor. At around 30k my check engine light was on , it was blowing through oil and running terrible. Now finally at 42k I am getting a new motor, however my warranty does not start over it simply carries over which scares the hell out of me cause in 30k miles on the new motor am I going to have the same problems ? Thanks a lot GM this is the last GM I own, have owned them my whole life and had to unload my 2005 Trailblazer at 30k because of electrical issues, only to buy this piece of crap. DONT BUY ONE !!! I want a new car, I think GM needs to make this right and not just replacing the motor but replacing the car. I want something safe and reliable that what I had inticipated and paid for. No faith in GM anymore.
  • Can you give any pointers on how you managed to have your vehicle replaced ? I can't even get them to extend the warranty.
  • elli2elli2 Posts: 14
    Nope. You get whatever was left on your original warranty. My car is 3 years old and I just got a new engine (43,000 miles). So I get 2 years of powertrain warranty and that's it. You can try to argue with Chevy corporate about it, but from what I'm reading from others, you won't get very far. But congrats on getting over the hill like so many others of us!
  • shaydenshayden Posts: 1
    We purchased a 2010 Chevy Equinox brand new in 2010. It has 68,000 miles on it. From about 60,000 miles on, we have had too many issues!

    #1. It has "stalled" while driving for absolutely NO reason 3 times now. No warning lights, no warning at all. Just QUITS while going down the road.....even on the freeway one time. When re-starting it, it chugs, chokes, spits-&-sputters and runs like a 25 year old vehicle would be expected to run, not a new one that you pay $27,000 for!!! Then, continues on, fearing it will do it at any given time again!

    #2. The center console lights all turn off or do not come on at all upon starting the vehicle several times now. When this happens, the radio and heat/cool system stays where it was before they turn off. NONE of the buttons on the console work during the "outage". This causes a terrible problem with defrost, heating, cooling, and the radio blaring and not being able to turn it off, down, etc. This winter, on a 30 degree below zero day, I jumped out to run into a business quick on my lunch hour from work, leaving the key in the ignition, and the vehicle running. When the door shut, the horn sounded and ALL the doors locked! There is NO way I could have hit the "lock all" button, as it is located on the center console! I called the dealer, they said I had to call a locksmith and that I had to hit the lock all button on the way out, as the vehicle is designed to NOT lock all the doors if key in the ignition (and running!). Well.....it DID and $60 later to get it unlocked!

    #3. The motor runs rough. It sounds/idles rough. Has for about last 8,000 miles.

    #4. We have the oil changed every 3000 miles at the local oil change business in town. We have only used Synthetic oil with every change. Last oil change, I noticed for several days, that my vehicle was louder & rougher running than usual. We both work 2 jobs and have unmatched schedules....by the time I asked my husband 2 days later to look at it, he listened to it and said it sounded like a diesel logging truck. He asked when I had the oil change done last. I looked and the vehicle was JUST ready to turn over the 3000 miles, so, it was due. The monitor in the car still said 68%!!! Anyway, he said, well, it sounds like there is no oil it it. Upon checking it, he was right! To our shock, he added 3 quarts of oil!!! I drove it for 2 weeks, looking under the vehicle the 2 spots I part daily, and, NO leaks. I then figured, the filter was not changed, nor the oil, so, I took it in for a change. Again, to our surprise, it was 1 quart low already! I contacted where we purchased the vehicle and have the warranty. They told me that we have to do "an oil consumption study" and take it to a GM dealer for weekly oil checks for 1000 miles (the place I get the oil changed in town was NOT acceptable I guess). Anyway, I have to run there and have it checked and recorded weekly I guess. But, if this is what we have to do to have a reliable vehicle, and to NOT lose any more time and money, we will get it done!

    #5. Now, the last several days, there is a loud, almost like a jet or a wind-up toy sound and the RPMs race up before each shift. By the time it warms, and I get to the dealer in town (where they are checking my oil), it does not make the sound any more! They look at me like I am mentally challenged. I FEAR getting stranded during business travel or late after work one night! Every day, it is a gut-wretching fear and wonder. We are TOTALLY regretting this vehicle and DO NOT want anything to do with it. However, we surely CANNOT trade it at this point!! IF we did, we know we will get nothing for it with all the issues with it! We owe more than we would ever get. I do NOT want another GM and are thinking FORD, but, it would not be fair to trade this lemon off to Ford, either!?

    I don't know if GM is doing anything about this for their PAYING customers that are keeping their company alive? I am ready to go public on every technology tool possible about this. I see On-line, unfortunately, we are NOT alone. WE JUST WANT OUR MONEY BACK OR A FAIR TRADE to get out of this LEMON!!!!! GM is on the verge of losing a life long customer and their 2 auto buying kids and every friend and family they can tell/warn.

    PLEASE HELP US!!!!!! WE WORK TOO DAMN HARD FOR OUR MONEY TO FLY OUT THE WINDOW ON A $27,000 VEHICLE THAT SHOULD RUN FOR THE NEXT 10 YEARS (OTHER THAN REGULAR MAINTENANCE!). WE ARE JUST SICK AND TIRED OF IT. SHAME ON GM FOR NOT STEPPING UP TO THE PLATE AND HAVING THEIR DEALERS/DISTRIBUTORS SUPPORT AND HELP THEIR CUSTOMERS WITH THESE ISSUES IMMEDIATELY AND WITHOUT CONSEQUENCE/EXPENSE!!!!
  • nailsgirlnailsgirl Posts: 13
    My engine was replaced at 65K. NO EXTENDED WARRANTY! I have 91K, prob trading it in
  • gmcustsvcgmcustsvc Posts: 4,131
    Hi 2010equinox2,

    I can understand your frustration with the situation you are describing. I am happy to see that the dealer was able to get the motor replaced for you. We don't anticipate another issue with your motor but if you should have any issues please don't hesitate to reach out to us. Our goal is to make sure that you are pleased with your investment and your vehicle is operating as designed. I apologize for any inconvenience this may have caused you. Please let me know if there is anything else we can do for you.

    Crystal L-GM Customer Care
  • Thank you Crystal, at the current moment I haven't heard back from GM as promised and now they are putting off returning my call again. I have gone as far as posting my dissatisfaction on KBB, Car and Driver, and Edmunds. I will not hesitate discussing my dissatisfaction on my private and public social media sites that are supported by over thousands of followers. I am very unhappy and uncomfortable driving my vehicle. As a mom I want the reliable and trustworthy vehicle that I was guaranteed and that I wrote a check for. You didn't even have to wait for payment. I wrote a check and traded in the 2005 trailblazer that was a lemon. I have owned countless Chevy's in my lifetime and my husband is an avid car collector. Unless GM makes this right I am no longer supporting the brand.
  • gmcustsvcgmcustsvc Posts: 4,131
    2010equinox2,

    Can you send me a private message with your VIN and full name so I can take a look into your case please? My email address is socialmedia@gm.com "Attn Crystal" in the subject header.

    Crystal L-GM Customer Care
  • 2010equpro2010equpro Posts: 1
    edited May 2013
    I just had my 2010 equinox in for an oil change and was denied service from a private garage. My check engine light came on and they did a diagnosis with results of a P0324 Knock Control System Malfunction. I was informed that I needed to take my equinox into the dealer ASAP as it's having engine problems. The last two oil changes (one was at the dealer) when I brought it in had burned the oil before 3,000 miles. I have 89,000 miles and the warranty is only up to 100K miles. I'm sure I'll get the run around, but I honestly don't have the time with coming close to my warranty. Can anyone offer advise as to where to start?

    Thanks so much
  • jpatrick2jpatrick2 Posts: 17
    The place to start is your local dealer and pronto. Let them check that code and go from there.
    I'm sure the GM folks on this forum will assist if needed.
    Good luck, hope it is minor.
  • gmcustsvcgmcustsvc Posts: 4,131
    Hi 2010equpro

    If you need help locating a dealer I'd be more than happy to set up a time to get you into the dealership to get this issue checked. If you are interested please email your full name, VIN, and address to socialmedia@gm.com ATTN: Amber. I look forward to your response.

    Regards

    Amber N.
    GM Customer Care
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