Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





2010 Chevy Equinox Problems

16263656768116

Comments

  • lauridsdlauridsd Posts: 15
    I may have just jinxed myself. On the way to work this (rainy / wet) morning, I stopped to buy an energy drink, and when I started the car back up, it began running really rough, sputtering at idle, threatening to stall, etc. It tripped the SES light (flashing) and the Stabilitrack service light. I shut it down, restarted, to the same effect, then shut it down and called OnStar for the diagnostic. They verified the "Cylinder 1 misfire" code. The next time I started it, the SES was on, but not flashing, and the engine appeared to run ok. On the advice of OnStar, I drove to the dealer, and they advised it was ok to drive on for a few days until I could get service scheduled.

    Hopefully its something simple caused by the wet weather (wires / plugs), and not crazy. I'll let you all know.
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,985
    Just curious, wondering what you replaced your 'Nox with.
  • This vehicle has been a nightmare. It rode somewhat rough from the start, but really started acting up after about a year. We took it in for a few days and were told the heat shield needed adjusted. A few months later same thing, wanting to stall, running rough. Same thing we are told, heat shield needs adjusted. A few months later my wife breaks down on the side of the road as vehicle completely stops and every light comes on inside. They replaced something that time (cannot remember what) but it took over a week and we were driving around a full size Silverado as a rental (real nice on mileage and our wallets). A few months later and it is sounding horrible and we are told there is no oil in the vehicle. They change it and a few thousand miles later it's ticking real bad again, take it in and again, no oil. We are told April 19, 2012 that it is an internal problem and they are going to replace the engine. Vehicle is taken to dealer April 30 and rental car given for a "2-day" job. One week later (today, May 8, 2012) I pick the vehcile up at dealer. I drive it 7(SEVEN!) miles and on my way to work the car starts smoking and the engine light comes on. Fortunately I was only a block from work. I called the dealer, who tells me they need to tow it back to dealer and a rental car will be arranged, yet again.

    GM HAS (I repeat) HAS to do something about this vehicle. Sure, I do not incur a cost of a rental, but having to leave work repeatedly, get our daughters out of bed to pick up their stranded mother at 7am, and constantly worrying about this vehicle that we BOUGHT BRAND NEW and even special ordered to our exact liking is getting old. I wish there was some recourse for consumers. Perhaps I am eligible for a GM bailout?
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    bill9thrill,
    I'm sorry that you have had to make so many service visits on your 2010 Equinox. Have you already opened a case with Customer Assistance on this matter (71-**********)? If not, please let us know! We'd be happy to look further into this with you.
    Best,
    Sarah
    GM Customer Service
  • Hi,
    I have a 2010 Nox with the navigation system/touch screen radio. The dealer has had to replace modules and now replaced the radio 2 times.

    My latest problem is that it's not pausing live music from the hard drive. After GM telling them to replace the radio twice they can't figure out what's wrong. Any ideas?

    The error I get on the screen is "try again later". I could try again but always the same error message.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Hello garypriceomaha,

    I checked into my resources that I have available and unfortunately do not have any troubleshooting information available for you right now. I'm sorry that you've made separate trips into the dealership that have been unsuccessful so far, but if we can follow up with your dealer on this we'd be happy to do so. Please get in touch with us via email at socialmedia@gm.com

    Best,
    Sarah
    GM Customer Service
  • lauridsdlauridsd Posts: 15
    Got my 2010 'Nox into the dealership this morning. The service rep there thought it was probably a simple spark plug / wire problem that he has seen before.

    Yeah, not so much. The cylinder 1 misfire turned out to be a loss of compression due to an ill-fitting piston. Apparently, my vehicle is among a known / identified list of Equinoxes that were assembled using a cylinder #1 piston that was a few millimeters too small in diameter. The presence of the piston rings has been the only thing providing anything close to a proper seal in that cylinder to this point. Now, having 43k miles of wear, that seal is beginning to fail, lose compression and allow blowback.

    They have to pull the entire engine and replace the cylinder. It is covered under the powertrain warranty, but needless to say, I am both surprised and a bit perturbed. If they knew my car was among a list of potential vehicles with this flaw from the factory, why on earth was I not contacted? How is this a "Service Bulletin" and not a full out recall? Were they just hoping the problem would not manifest itself at all and they would get lucky in not having to fix it? Were they hoping maybe my powertrain warranty would expire before the problem showed up so it would be on my dime? A sudden / unexpected loss of power, rough running engine and blowback seems to me to qualify as a serious safety issue.

    I have to go to the dealership to pick up a loaner vehicle, which I will be driving for the better part of a week, at least. I will definitely be asking them these same questions. I have been a very satisfied owner up to this point, but this worries and disappoints me.

    I'll update as I know more.

    David
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning David,

    I understand why you are worried, and am truly very sorry that this potential factory flaw was not brought to your attention. If we can look into this further with you, please send the following information to socialmedia@gm.com and we will get a Service Request going on your behalf:
    Your name/Edmunds username
    Phone and address
    The last 8 of your VIN and current mileage
    The name of your involved dealership

    Kind regards,
    Sarah
    GM Customer Service
  • lauridsdlauridsd Posts: 15
    Well, the saga continues. Last Friday I was told they would be replacing the pistons and re-milling the head. Basically a tear-down and re-build. OK. Whatever it takes.

    Garage day 6: They have now discovered a scored cylinder wall in the same cylinder (cylinder #1) that started the whole thing. They can't say when it occurred (pre-repair, or post repair,) but because GM does not recommend re-boring the cylinders, they have a ordered a brand spanking new engine. Looks like another full week, at least.

    Honestly, I really can't complain so far about the dealer (Voss Chevy in Centerville, OH). It appears as if they are doing things right in terms of implementing the best possible fix. The inconvenience of being without my car is not a big deal, but I can't say I am overly enamored of the Malibu they loaned me.

    Would it be nice if GM had avoided the problem altogether by using better quality control when the engine was originally built? Yep. But that opportunity was missed, and now we are where we are. GM and the other American companies had finally started re-building their reputation versus the Japanese manufacturers in terms of quality, but it looks like they still have a way to go.

    I don't know if it is sheer coincidence or not, but literally just yesterday I received in the mail, a notice of a class action lawsuit against GM surrounding the 2010-2011 Equinox. I'll definitely hold off on joining until we see how my situation turns out.

    David
  • I have a 2010 Equinox LT as well and I have already had the timing chain replaced, the valves cleaned and a timing ? sensor replaced, then 3 months later all the valves had to be replaced and now once again it's back in the shop and they tell me the secondary timing chain has to be replaced.....only 47,000 miles on it and the engine has already been taken apart and put back together like 4 times.....not a happy camper!!!
  • I bought a 2010 Chevy Equinox in December of 2009. The week I bought it the steering column locked up and could not remove my key, so the whole steering column had to be replaced. Fast forward to December 2011, engine starts running roughly and missing on start ups, take it in to the dealer and the timing chain is bad. (Due to a bad design states the dealership) They replace the timing chain. Car continues to make these noises and after taking it back in for service multiple times, there is some sort of timing sensor bad and the whole head has to been taken off to replace it. Fast forward to a month ago and it starts making a worse noise, take it to the dealer and ALL of the valves on this damn thing are bad. 47,000 miles.....CRAZY!!! So they replace the valves, had to take it back again for the same noise two weeks ago. Something had to be adjusted. Took it back this week and now the secondary timing chain has to be replaced. GM really needs to fix this. Like I want to keep paying for a car that obviously is a lemon. The engine has been taken apart so many times, I don't want this thing anymore. I definitely am not keeping it until the warranty runs out, I'll have to keep paying the same amount as my car payment in repairs.......NOT A SATISFIED GM CUSTOMER. Even if they have paid for the repairs under the warranty, it should never have been this big of an issue to begin with.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    nothappyequinox,
    I'm very sorry to read about the multiple repairs that have had to be performed on your 2010 Equinox, and that it is back in the shop now. If you would like for us to look into this further, please send the following information to socialmedia@gm.com: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership along with any visit information (date, amount paid, etc) you can recall.
    Regards,
    Sarah
    GM Customer Service
  • What I find funny about many of the posts is that things are being taken care of under warranty yet people are upset. If it were a Honda or Toyota, these same people would be praising them for taking care of it and not costing the owner(themselves) any money.
    For those that don't like the way it drives or how the trans works, why in all that is holy did you buy it? It isn't a full size truck(powertrain is not the same) and it isn't a malibu. If you liked how the Malibu drives, buy it.
    For those asking why it is a bulletin and not a recall? It doesn't meet the requirements and they are taking care of the issues as they arise. They are not ignoring it. I do agree that if they know of a part that is not correct, it should be repaired after they find out and not only after it causes an issue. BTW....all car companies do this, not just evil GM.
    Yes, I own a 2011 Equinox.
  • jpfjpf Posts: 496
    The Honda or Toyota is not stalling in traffic. The Honda or Toyota does not need an engine rebuild at low mileage (i.e. cam actuators, etc.). The Honda or Toyota is not using a quart of oil every 1,000 miles. It's all in the seriousness of the warranty claims. The issues afflicting the Equinox are far more serious.
  • roykulproykulp Posts: 52
    I have over 45.000 miles on my 2010 4Cyl. Nox at this time and no real issues to date; any concerns / issues have always been resolved at the dealer level..NOT BRAND BASHING AND CRYING Too THE INTERNET! Let The Dealer resolve vehical matters under 100K Warranty or Lemon Law Your Vehical and Move On Forward. I have never had a vehical owned that was FREE of some issues / quirks including a great lexus I own! The Prefect Man Made Products are a Dream and NOT REALITY!
  • jpfjpf Posts: 496
    Taking your vehicle in for a warranty claims should not be on a regular basis. If one has to go back to the dealer many times to resolve a single issue or has to bring the vehicle in for many issues, then the vehicle is problematic. It's that simple. I have owned GM and Chrysler vehicles bought brand new and have never had the number of claims that I have seen on this board. My last new vehicle purchase was a 2006 Dodge Caravan. I owned the vehicle for 5 years and 80k miles. Reality is I had ZERO warranty claims. I have bought brand new a Sunfire, Corsica, Saturn, and Celebrity; all GM vehicles and the sum of the warranty claims for all these vehicles combined doesnt't equal the claims some owners have posted on this board for their Equinox. Reality is the number of complaints for the 2010, 2011, and now the 2012 Equinox indicates this vehicle has major issues.
  • kynoxkynox Posts: 17
    I would assume that most all new cars have some sort of warranty issues especially first year models. There are alot of claims on this site with people having genuine issues.I would be upset also . Not to lessen any one`s problems there are 1348 posts in this forum. Some have posted 20 or 30 times. I myself have posted 4. If everyone averages 10 posts that would be 134 cars. Sounds like alot until you realize the thousands of these cars that have been sold. If you look at other manufacturers products you can see oil consumptions issues with the 2007- 2009 Toyota Rav 4. There are still issues with Toyota cars revving up. True delta shows 1 lemon for every 100 cars on the 2010 Equinox. Less than1 on the 2011. Better than some of their competitors. Although most foreign makes fair better after the first year. I am sure someone is going to get a lemon . I feel for you who do. Mine has been in for a power window motor and a buzzing speaker. I like mine and would recommend the car.
  • dspen1973dspen1973 Posts: 5
    I am glad to hear that I am not the only one having these type of problems. I have already replaced the exhaust valves and the air bags replaced. The dealer that replaced the valves yelled at me because I follow the oil life instead of changing it every 3000 miles. They also told me that that voided the power train warranty. I explained that it looses about a quart of oil every 2 weeks and i have no idea why. All he would say is that because the oil was low it would void the warranty. It stalls a random times, sounds like the engine is going to shake apart when you start it. The kicker is last night on the way home from work the car started to overheat, so i tried to turn the heat on to cool the engine and the ac turned on. The funny thing is the ac has worked since last year. It took me 6 hours to get home from work. I bought this car because my 2005 equinox ran like a tank and still does. Really beginning to regret buying this one. I would expect these kind of problems at 175, 000 not 75, 000 miles.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Hello dspen1973,
    I can understand how this situation with your Equinox losing oil would be frustrating. While the vehicle does have the Oil Life System (OLS) that can calculate the longevity of the oil, it is important to continue checking the oil level as the OLS does not monitor this.
    If we can look into this further with you and your dealership, please send the following information to socialmedia@gm.com: your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership as well as any details (date/dates, money paid, etc) you can provide about any recent visits to your dealership for this issue.
    All the best,
    Sarah
    GM Customer Service
  • dspen1973dspen1973 Posts: 5
    Sarah,
    I will send you the information when it get back from the shop.
Sign In or Register to comment.