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2010 Chevy Equinox Problems

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Comments

  • oskee99oskee99 Posts: 3
    I previously posted my frustration with trying to get my Equinox with 28000 miles serviced under the drive train warranty. The GM dealer where my car was towed said we had to have every single oil change receipt since the car was new or GM would deny our claim. Because we were missing two, they told us GM would deny our claim and we would have no recourse. Someone on this site suggested getting my car to a different dealer. Thank heavens I did so. It is being fixed under warranty with no problems, and this dealer gave me a new loaner to use until my car is fixed. Thanks to the person who suggested I go to a different dealer. That was about a $6000 piece of advice! GM knows they have oil/engine problems with the 2010. Don't let a poor dealer screw you!
  • djm2djm2 Posts: 705
    SUGGESTION:

    Once you get your vehicle back from the dealer, have all future oil and filter service performed by that dealer. All of your service records will then be in one location. In addition, there will be no discussion with regards to the "quality of the oil," and the "quality of the oil filters" being used in the service operation. ------- CHANGE YOUR OIL AND FILTER OFTEN! ---- (Clean engines are HAPPY engines!) Service records are very important with regards to getting warranty service. I am glad everything worked out for you. ----- Best regards! ---------- Dwayne :shades: ;) :)
  • missmo1951missmo1951 Posts: 11
    I live far from the Chev. dealership, but my local mechanic who has competently done all of my oil changes is certified by Chevrolet/GM. I would never attempt or allow a non-certified individual to touch my engine.
  • missmo1951missmo1951 Posts: 11
    I paid cash for the 2010, I got 12,500 as trade in, $2700, for an incentive from Chev. and $1500 instant rebate. I paid $9000. in cash for the new car. It was worth it for the peace of mind. The stalling terrified me as I frequently drive with grandkids and would prefer not to get run over by a truck.
  • missmo1951missmo1951 Posts: 11
    My car was maintained exactly as the book stated. I agree, metal shavings in oil were indicative of some larger issue as was the stalling.
  • cjgacjga Posts: 18
    You would think Chevy would have something to say and do about these issues.......will not buy another chevy for sure.
  • nox123nox123 Posts: 76
    Great..You are your own worst enemy! I paid cash also $24.000 in Oct 2009 for a 2010 LT 4Cyl $24000 and just traded the 2010 Nox 56K MILES for a new 2013 V6 Terrain ...My trade ALLOWANCE was $15.500.00..That is $8500 dollars in hard cost depreciation from New purchase price LAST 45 MONTHS...You probably had trade issues due to, high miles, poor condition, accident report or poor service records its just this simple; I have been trading cars privatly & professionly for over 30 years..Pretty basic common business sense! Now tell the Edmonds forum about your Equiniox trade issues and purchase price foernew Ride!

    I will put my purchase contract on line in next 24 hours if you come clean and and show your 2010 Nox trade issues... You will probably cry when you see my deal!
  • duetsuduetsu Posts: 36
    My 2010 Equinox had the fuel pump fail first, then the timing chain about two months later... both were replaced under the warranty by my dealer. Then the car started sounding like a diesel engine and consuming oil. The dealer started doing the oil consumption tests to verify to GM that the engine was defective. About the time the decision was made to replace the engine (at 62k miles) the oil pan developed a crack in it and there was a white 'snotty' substance appearing on the dipstick....The replacement engine was a 2013 engine, not the 2010 that supposedly doesn't have these issues. I was given the balance of my power train warranty for the new engine. GM offered me a $500 credit to a new vehicle - good only for 12 months - which seems pretty lame considering all the time and trouble I went thru getting parts replaced and taking the car in for service. But in the end I had a great dealer to work with and GM did stand behind the 100k power train warranty.
    I had all my oil changes done at the dealer at 3000 miles or so. To me, frequent oil changes are CHEAP maintenance.. and this also gave credence to my claim as the records were all there.
    Talty Chevy in Morris, IL treated me very well and were great to work with resolving the issues!
    So far I have about 7,000 miles on the new engine. Gas mileage is back up to about 28 mpg and everything seems fine.
  • smc8888smc8888 Posts: 25
    Do you mean that you got a fresh 100k powertrain warranty for the 2013 replacement engine?
  • gmcustsvcgmcustsvc Posts: 4,169
    cjga,

    Sorry to hear that your experience has led you to feel this way. If you would like for us to look further into your concerns please email us at socialmedia@gm.com [attn Amber]. Please provide additional details.

    Thank you

    Amber N.
    GM Customer Care
  • gmcustsvcgmcustsvc Posts: 4,169
    Hi oskee99,

    We're glad to hear that the second opinion was a big help to you. Please keep us updated on the status of your repair.

    Thanks

    Amber N.
    GM Customer Care
  • over reacting to my timing chain and camshaft having to be replaced wow for one the purpose of the chains are so they never break but in any event the truck is covered under the warranty but a weeks worth of having to argue about a loaner/ rental car is a bit much oh and then the radio, air and heat stopped working because oh there is a recall on that as well so if I'm over reacting so be it. but thanks for your input
  • I did all of that and was in a rental by the end of the day, thanks
  • dowopdowop Posts: 25
    I am being told that every 5000 miles is now good since they now use Mobil 1 Dexos oil. Any comments or advice?
  • duetsuduetsu Posts: 36
    No I did not get an additional 110k powertrain warranty. I was given the Balance of the original warranty I had which the was 38,000 miles or 22 months I had remaining.
    I wanted a new powertrain warranty but GM wouldn't even entertain that idea. The rep from GM I had on my case was less than pleasant to deal with.... that being said the dealer told me the best I could get if I was a customer off the street buying a new motor was 12 months/36k miles...
    Would have been nice if GM had given me a brand new warranty but it is what it is....
  • ray80ray80 Posts: 1,339
    Everyone has their own ideas on this, and they can be quite varied. I use an oil that meets or exceeds the requirements (currently DEXOS) and use the Oil life monitor as a guideline ( I try to change when it gets down to between 20 or 25%) whatever the mileage is to get me there. One exception would be if I drove a lot on dusty roads, then I might change sooner.
  • carguy05carguy05 Posts: 30
    As a suggestion, I would not rely on the oil life monitor at all. it is useless. I change my oil every 5000 miles, but check it every 2500 just in case. I sometimes have to add 1/2 quart. I have had the best results using synthetic blend GT-1 Kendall oil. I have a 2010 4-cy with 63,000 with no major problems.(so far)
  • chantelechantele Posts: 1
    Took my Equinox to shop today about the loud engine. They are saying the camshaft balancer needs to be replaced.
  • djm2djm2 Posts: 705
    I change my oil every 2,500 miles, and at that time, the "Oil Life Monitor" usually reads somewhere around 75%. ---- I could care less about the "Oil Life Monitor." ---- I go by mileage. --- On any vehicle, I divided the recommended oil change interval in half. ------ GM has their service recommendations and I have mine. If I develop an engine problem GM does not have a leg to stand on with regards to oil change intervals. Since the dealer is doing all of the service, it is their oil, their filters and their technicians doing the service. In terms of an extended warranty, the "ball is in their court!" ---- There is no "sludge" in my engine! ---- On cold winter days, I warm up the engine in the driveway till it is at normal operating temperature, then I drive the vehicle. ----- (YES, I know it is NOT recommended by GM! --- I could care less about that recommendation. ----- The 2.4 engine is an aluminum engine with a steel crankshaft, a steel camshafts and steel connecting rods. ----- There is a different expansion rate between aluminum and steel. ---- Driving a "cold engine," on a cold winter morning without warming it up is just tearing up the engine! ------ My engines do not use any oil between oil and filter changes! ------ I must be doing something right!)
    Just my opinion! ---- All the best to everyone! ----- Dwayne :shades: ;) :)
  • cjgacjga Posts: 18
    I do the same. I plan on using Moboil 1 for the duration now. My hat goes off to GM. Two days ago I took my car in to the dealer and they changed out parts. All the noise went away. I will now buy another chevy :) Cevy was super nice.
  • lbeckemanlbeckeman Posts: 5
    Hi All-I have 2010 Equinox with approximately 72,000 miles-mostly highway driving. I keep up the maintenance on this vehicle regularly. At about 69,000 miles I was driving on the highway at 70 mph hour in the pouring rain when the windshield wiper transmission died. I had to replace that for approximately 275$. GM would not cover it. They actually blamed the windshield wiper transmission on the mileage.
    Then, yesterday I went to start my car and it was dead-no turnover at all. The key was stuck in the ignition. Then it started and every warning light possible came on and then it died again. I called 1-800-chev usa. They sent a tow truck. They charged the battery, and it died again. I took it to the dealership. They told me that the battery had leaked acid and the acid had ate through the cable wires that charge the battery. They also told me that there was a possibility that it went further than that but would not know until after they fixed the wires and replaced the battery. This cost is approximately $600. They also did not have the parts for the cables so I am without a car-day two.
    It seems to me that a battery should last longer than 3 years? And-why didnt any warning lights regarding the battery show up in the car if acid was leaking and destroying things?? Isnt the prtoective housing supposed to prevent acid from destroying things? I have been a Toyota driver for 20+ years-this was my first GM product. I am not happy. I drove my last three cars well past 100k and hand no issues aside from gemeral maintenance until closer to 150k. It seems to me that there must be soenthing worng with the batteries or maybe the housing?? Can someone please tell me if they have experienced either of these issues with the batteries or windshield wiper transmission??? Thanks
  • duetsuduetsu Posts: 36
    I would never again rely on the oil life monitor. Even tho the owners manual on my Equinox states to go by the monitor and didn't list mileage as a guide to changing the oil, when my engine started consuming oil and sounding like a mack truck at idle, I checked the oil and the dipstick indicated it was almost 2 qts low. Oil life monitor had it at 60%.
    When discussing this with the service tech it was discovered that a sensor was bad. Dealer suggested that staying at 3000 miles for an oil change was the best route and I agree. Having them look at my engine that frequently I believe made the process of getting a new engine easier. The records were there for GM to look at. My dad always told me from the first car I bought that the 3000 - 5000 mile oil change is cheap insurance on your engine.
  • steverstever Viva Las CrucesPosts: 41,980
    edited July 2013
    Well, it's an oil life monitor not an oil level monitor. You still need to check the dipstick regularly. I typically check mine at every fill-up.

    Oil Change (chevrolet.com)

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • ray80ray80 Posts: 1,339
    That you for that Steve. interpreting posts in a forum is not quite the same as discussing things over a beer, but I have gotten the impression sometimes that some think the OLM somehow reflects or monitors oil level, which it doesn't.
  • steverstever Viva Las CrucesPosts: 41,980
    edited July 2013
    Even the oil warning light won't help much, since that typically monitors oil pressure.

    A few cars have done away with dipsticks but that tech hasn't filtered down to most cars yet. It'll get here soon enough though, since most people don't use dipsticks. (autoblog).

    Wish my old Subaru had a oil level gauge - trying to read that dipstick is like translating Sanskrit.

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • nox123nox123 Posts: 76
    You think and maintain your vehicals like I do; I have never had transmission or engine issues with any of my vehicals including the 2010 4cyl Equiniox I just traded with 55k mile. In addition any warrenty issues I have ever experienced that were drive line related, were always taken care of by the dealer. Yes; doing all the basic vehical mainteniece on a MFG Recomended schedule will prevent most vehical failures and at same time insure your warranty in event you have drive line issues while under warranty.
  • gmcustsvcgmcustsvc Posts: 4,169
    Hi lbeckeman,

    We're sorry to hear of your experience with your windshield and vehicle battery. If you would like for us to take a second look at your case please let us know. If you are interested, please email us your full name, VIN and contact information so that we may locate your case.

    Thanks

    Amber N.
    GM Customer Care
  • gmcustsvcgmcustsvc Posts: 4,169
    We are extremely happy to hear this! Always happy to hear of customers having a positive experience at the dealership.

    Amber N.
    GM Customer Care
  • djm2djm2 Posts: 705
    Batteries only last three (3) years on these modern vehicles. I have two vehicles, a 2007 Toyota Camry XLE V6, and a 2010 Chevrolet 4 Cylinder Malibu LTZ. ----- I have replaced the battery twice in the Camry. (A battery every three years!) I have the dealer replace the battery, because I want the proper battery in the vehicle. It is the heart of both the electrical and the computer system. ---- Since my Malibu is approaching three years old, I fully expect to have to replace this battery shortly. Every time I have an oil and filter change in either vehicle, I have the battery tested along with the "starting" and "charging system." ---- I DO NOT want to be stuck on a cold winter's night, or in the rain with a dead battery. ----- My vehicles are my office! They must be 100% 24 / 7 / 365! ----- Today I had the oil and filter changed, brakes checked, battery check, fluid levels checked, tires checked, and the tires rotated on the Malibu at the selling dealer. The service bill was $57.00. The vehicle now has 45,000 miles and it does not use any oil between oil and filter changes every 2,500 miles. (I also use a fuel additive at every fill up!) MY CHOICE!
    Best regards to all! ------- Dwayne :shades: ;) :)
  • ray80ray80 Posts: 1,339
    Nothing wrong with your approach to things. I have also heard that 3 year thing on batteries, and hear about the occasional very early failures. My experience has been different. My current daily driver (hhr) bought in oct 05' still has its original battery (likely I will change it before cold weather sets in this year), and my last daily driver's battery lasted 8 years before replacement.

    I prefer not to waste things that still have a reasonable life to them (my preference), but I'm not a fanatic about it (no one will ever refer to me as 'Mr Green Life) ;)
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