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2010 Chevy Equinox Problems

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  • I too am putting my paperwork together. I am scared even through I have a new engine - my transmission is next. Car still doesn't run great....the engine isnt the only thing I have had problems with. Perhaps the Attorney General needs to know how many people need new engines and how many haven't gotten one yet as the time on their warranties tick tick away....
  • Good afternoon gpf2,

    I see that you are seeking legal counsel on this matter already, and so I cannot offer to look into the situation further through Customer Service. If and when your lawyer proceeds with this, they will be put in touch with the correct department within GM . We're sorry to hear that it has come to this point; if you decide against working with a lawyer and want for us to check into this further to see if we can do anything from a Customer Service standpoint, please email us at socialmedia@gm.com with more information (include your name and contact information, a summary of the situation, the last 8 of your VIN and mileage, and the name of your dealership).

    Sarah, GM Customer Service
  • I too am having problems with my 2010 Nox - The check engine lights comes on and stays on, there is a terribly loud rattling sound coming from the engine. Several months ago, I took it the Chevy dealer to have them analyze the problem. I was called soon after saying that it was because I needed an oil change, the light was off for several hours, came back on and went off, and now it's on again! I drove about 300 miles, to another state and right while I was in traffic, the car just turned off. Luckily I was right where I could turn onto a side road, tried crank it up, put it in gear and it cut off again, tried a 2nd time and got on my way. It turned off again in less than 3 minutes. I cut my visit to a couple hours and took a chance driving it back, in the night (foolish me) but I did make it home. I had read months ago how others were having the same problem and told them at the dealer but to no avail. I'm going make an appointment to take it in this weekend and have them look at it again. The last time they told me that there was a 3 weeks wait and I'd have to leave my car there for that length of time, I do not have another vehicle I can use to go to work in that time. Quick suggestions, referrals as to what I can tell, or take them to direct them to the most likely possible causes!
  • Good morning els2810,

    If you would like for us to stay with you through the process of working with your dealership to resolve the issues you're encountering with your Equinox, we're available to you. Please contact us via email at socialmedia@gm.com with more details (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).

    Sarah, GM Customer Service
  • @ - els2810

    I have a 2010 V6 Equinox and about 2 months ago my check engine light would come on and off. When I brought my car in to get it looked at they mentioned that it was just low on oil and too said it just needed an oil change. The light then turned off however when I came to pick it up and drive away I noticed that the light came back on. I went in right away to tell them of the issue and they scheduled me for a time to come back the next week (since they were booked up the remainder of the weekend). When I brought it back they ended up replacing the timing chain. They had me come back after 500 miles to check the oil level and it was fine.

    I also had problems at the same time with my air bag light which was not covered under warranty (@52,000 miles) it was determined that the wire was fretting so they also fixed that. Then about 2 months later the light came back on so I had to go back in to pull the code. As it was the same code as before the dealership replaced the part for free since they did not resolve the issue correctly the first time and provided me with a rental car. While having my car in I wanted them to check on the oil level to make sure things were ok since replacing the timing chain and they mentioned it looked fine.

    I am keeping my fingers crossed that I do not have any more issues... I have considered getting rid of it before the warranty expires and I am faced bill.
  • After driving around for three days with virtually no oil, i managed to figure out what was cuasing the high pitch noise. I was 3-4 quarts low on oil. No warning lights went on and my oil consumption on the computer said I had 35% left.. Now I go to my dealership and they are in the midst oh doing an oil consumption test. they have told me aboutthe problem with this engine and have inspected the spark plugs and have checked for blow back... What I feel is very disingenuous is that they say that is normal for this engine to burn 1 quart of oil every 2000 miles. I was never told this and certainly the computer does not show this... It appears that chevy came to this conclusion late in the game... Any comments
  • smc8888smc8888 Posts: 25
    It is definitely not normal, GM made a poorly designed engine and now tries to covered their behinds for warranty claims. If GM think this is normal, I challenge them to make it public telling everyone that when you buy a GM car, this is the standard of excellence they use. I wonder what other manufactures (Ford, Toyota, Honda, ...) about this, do they also think 1 quart per 2000 mile is normal? Give me a break GM!
  • ray80ray80 Posts: 1,233
    Used to be using a quart every thousand miles was considered normal, one every 2k is an improvement. Some engines use oil as always has been the case.

    The Oil Life Monitor does nothing to check oil level, that is still the owners responsibility.

    Beyond that some of the 4 cyl's had had a oil consumption problem and the test should confirm that and lead to further diagnosis
  • I am currently experiencing what many you have and are going through. I am looking for a little advice and some direction from anyone that can pass a phone number or email address along to me so I can contact a dealership that you have worked with to ask them about the stalling, oil consumption, and diesel sound that is coming from my 4 cylinder Ecotec engine?

    My Equinox has always sounded a little rough, but no issues ever arouse over the 2 years of ownership (63,000 mi), so the thought never came to mind that there may be an underlying cause. I just thought it was normal. Well, 2 weeks ago, my check engine light came on (after I had it serviced a month before hand), I wasn't sure what the issue was because the car was running normal. I told myself I would take it down as soon as I could. Well, that same day, after the car had a chance to cool, it stalled on me. It did so, several times, and each time it was either at a cold start or with a few exceptions.

    To make a long story short, my dealership took the car in and called me back within 4 hours saying they had fixed the problem and it is ready for pickup. I had a friend pick it up for me and she stated that the check engine light was still on and that the car still sounded terrible. The shop foreman came out checked the hood and said everything was fine. I told her to take the car back to the shop and have them fix the problem. They kept it overnight and the following day told me the car was 3 quarts low on oil (after having it serviced 3,000 miles ago) and that the reason for the car stalling was because of an O2 sensor was rubbing on the exhaust (hmm...).

    Not sure if this will be the fix, but who knows. I asked for the error codes that came up and they gave me grief and when I had asked about the "zebra stripes" they thought I was speaking a foreign language.

    Is this the dealership trying to avoid the labor and expense of replacing the inevitable? I have a solid 35k miles left to come back.

    I would like some info on a shop I can contact about this problem because at this point it is about to become a paper weight on their doorstep!!!!
  • ray80ray80 Posts: 1,233
    For the oil problem I would be looking to ask the dealer to do a oil consumption test. I would also look through the prior posts and open a case with GM custmer assistance. Also check the oil level on regular basis and don't be hesitant to bring it back to dealer for them to check if it is getting low.
  • gmcustsvcgmcustsvc Posts: 4,057
    Good morning alanmanus,

    If you haven't already gotten a Service Request started with Customer service and want for us to follow up on this with your dealership, please email us at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).

    Sarah, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,057
    Good morning dustn1799,

    We're sorry to hear that the repairs at the dealership are not progressing very smoothly. If you would like, we're available to check into this further. Please email us at socialmedia@gm.com with more information, including your name and contact information, a brief summary of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership.

    Sarah, GM Customer Service
  • jpfjpf Posts: 496
    It sounds like you need to go to another dealership. There are good ones out there. You just need to find one in your area. Good luck.
  • We bought our Equinox in March 2012. We needed a vehicle that had more room than my 2005 Mustang. While I love the vehicle, we have had numerous small issues with it. We have a low idle miss which seems to be a mystery. Had it in the shop 3 times for this issue but so far, no results. Then we had to have a high pressure fuel pump put on it. And let's not forget a variety of sensors. There has also been an issue with the transmission slipping once in a while but that is also a mystery since the dealership cannot reproduce it. In total, it has been in the shop a total of 5 times since March. It was getting around 28 mpg but since all of the work has been done, it is only getting around 24 mpg. which I understand is still better mileage than the factory rating. My thing is if everything has been fixed, why has the gas mileage fallen? Makes no sense to me. It also has a loud motor sound that almost sounds like valves or lifters. I am told that this is normal. Really??? At any rate, we will keep the vehicle since we are not at a point to be able to trade it. Thankfully, my husband is a master mechanic and can fix anything that may go wrong with it now that the initial warranty has expired.
  • Hi ray80, when you said 1 quart per 1000 miles how far back were you talking about? You can not compare 1970's engine with today's. A more valid comparison is to see how other current engines are doing in the oil consumption department.
  • gmcustsvcgmcustsvc Posts: 4,057
    Hello donnakay012660,

    If you had wanted for us to follow up with your dealership on the motor sound you described in the post, please contact us at socialmedia@gm.com with more information (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership).

    Sarah, GM Customer Service
  • I purchased my 2010 exquinox 7 days ago. I went to a dealer near me 2 days ago because of a ticking sound from the engine. They said it was low on oil and the engine needs to be replaced. The truck is still under warrenty but they said they cannot replace it because the dealer that sold it to me has to. They also said this is a known problem with the 2010 equinox and i shouldnt have a problem. I called the dealer that i purchased it from and they said bring it in but they don't believe that to be true. The dealer also told me that they should not have turned me away because they could have done the work. Then they said they can do a partialrpartial rebuild. I just want a new engine. I need help. What can i do? What are my rights?
  • rydah72...Wow....you really need to voice your frustrations & drive line issues to GM to resolve your issues. Trust me this is a great SUV and any issues you have GM will stand behind the warranty items providing the owner maintained vehical per intrction manual. This is a great site for getting better informed HOWEVER; GM is the way to get oproblem resolved.. I own a 2010 purchased in late 2009 and any issues I have experience have all been resolve without issue! I have 50.000 miles on 4cyl Nox and still running pretty good. I have changed oil / filter at GM dealer every 3500-4000 miles and feel confident if I have any engine issues; GM will stand behide my vehical; OIL Is Very Cheap insurance!
  • I have an appointment Wednesday at the dealer. I will see what they tell me. Should i contact GM now?
  • gmcustsvcgmcustsvc Posts: 4,057
    rydah72,

    We're sorry to hear that you're in this difficult situation. If you would like for us to look into this situation further with you and your dealership, please email us at socialmedia@gm.com with more information (including your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).

    Sarah, GM Customer Service
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