Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





2010 Chevy Equinox Problems

17778808283116

Comments

  • payhim5292payhim5292 Posts: 1
    edited January 2013
    Have a 2010 Equinox and about 50K miles on it, use it daily to get to and fro work. Day after Christmas going to a restaurant exiting the highway the car stalls out. No check engine light, nothign startup again and stalled out again. Try starting up a 3rd time and we are able to get home. Brought into dealership following day they took it but didnt even check it out so I had to drive home risking another stall. After the New year holiday brought it back casue it stalled out on me again and had a clunking noise frlom the engine. So they finally took a look at it, seems like there were "zebra stripes" on the cylinders and oil was leaking so the verdict I need a new engine which took a week and a half. What surprised me was that one associate KNEW this was a problem and said they actually did this repair to ALOT of 2010 Equinox's and I wasnt the first! What kind of car has these problems 3 yrs in?? I was glad to know though im not the only one with this problem. Im picking up the car tomorrow morning and then trading it in right away. I really wanted to like the car which is why I bought it for the MPG and the quality but its a disappointment to me in the brand. Ironically this same week the engine comes in the dealer where I bought the car is offering me the option to buy out or put alot more towards a new GM product. Sorry to say that I'd rather buy out and go elsewhere cause I dont have the faith in the product or its safety and driving my first born around in it only to be stuck somewhere will always linger in my mind. I know GM is doing well and is creating new jobs but whats the point if you cant make a decent car?
  • Got parts from the fuel pump replaced, oil was replaced because gasoline was leaking in the oil, problem detected when engine kept on running even after keys where removed and doors where locked.... check engine light stayed on ... Nox has 48k KILOMETERS.......... when researching this problem on Google, got more hits than if I had asked pics from Pamela Anders...
  • nox123nox123 Posts: 76
    I own a early 2010 4cyl Nox purchase in Oct 2009 currently have 50K miles and have changed oil about every 3500 miles at dealer. To date I have only had the computor module for heater / defroster repaired; transmission re-programed for shifting issues. Last week while having oil changed service tech advised having balance shaft chain and tensioner replaced due to noise. I have not paid for any repairs since nox purchased and always offered a loaner while in shop for the warranty work. I average 23-24 MPG around city and up to 30 mpg on road trips. I'm happy with this nox and the GM Service at my local Florida dealer; they are great! Actually; I'm looking forward to trading in this fall for a 2014 Nox that will probably be well engineered! This has been a great new truck for the money; having the GM warrenty along with onstar makes this a safe and smart consumer purchase for me!
  • lsb1955lsb1955 Posts: 17
    Mine has 63k miles on it. I was hoping to keep it for at least 2 more years until our son gets out of school. I really wish the dealership would offer me the option to buy out or put alot more towards a new GM product. I really don't know what kind of GM product that I would get after this problem.
  • nox123nox123 Posts: 76
    WOW, You really believe those service bays at the ford dealer will never see your new Ford; all vehicals have issues and qurks, some more than others.

    I must have been extreamly lucky with my GM Nox; my service matters were never a big deal, frustrating, costly or even a problem. Stories I read on this forum have so much drama and fluff one needs to wonder if its not just nut jobs, brand bashing or just simply customers you can not satisfy!

    Good luck with you new ford venture and ford fourm repair updates
  • nox77nox77 Posts: 12
    Yes you are lucky. I loved my Nox and rode out the new gear, new timing chain, new crank shaft, and new engine but bailed when they tore open the trans. For my loyalty, GM Customer Assistance first offered a $500 customer assistance coupon, then pulled it off the table and offered me nothing because of the miles I had on it (77K). If I would have been a nut job, I would have been screaming a long time before, when it had lower miles. I trusted that GM would stand right by me. Disappointed, I now drive a Dodge Journey. It's inferior in several ways, but one: it runs sweet. Since I work for GM, eyebrows lift when the big wigs come to our facility and see my car. Everyone knows, though, to give the warning: "don't get her started....."
  • duetsuduetsu Posts: 36
    Yes you are fortunate that your Equinox has not had any major issues. The people who have posted here only wish we were in your shoes - or at least had your car. I am not bashing GM - I have always been a GM customer want to see the company succeed. I am holding onto hope that GM will work with my dealership and resolve the issues I have with the engine. I'm not looking for something for nothing but just that GM stand behind their powertrain warranty. I've never posted in a forum before but then I've never had the issues that this car has had before either. The drama is real to the people who are frustrated. This was not a cheap vehicle. I just want the hard earned money I paid for it to not have been a waste.
  • I had the same experience and I am now driving a Grand Cherokee. Still have one Nox and a Cruze at home. Both are still running fine. There was
    obviously a problem with a sizeable number of these - probably not
    all of course - but when you hear the same story and the same findings, I can't help but think that if they put a new engine in mine, I would have
    kept it. Sorry to hear that one of its own people has gone through the same thing. Are other forums on this site as angry as this one,
  • gmcustsvcgmcustsvc Posts: 4,057
    We're sorry to hear about the necessity of an engine replacement on your Equinox, lsb1955. Let us know if we can check into anything further by emailing us more information at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).

    Sarah, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,057
    camncali9,

    Are you planning on getting the navigation and airbag concerns looked into? If you are and if you would like for us to check into this further with your dealership, please email us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a brief summary of the situation).

    Sarah, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,057
    How did the engine replacement go, payhim5292? We're sorry to hear that you had these troubles with your Equinox.

    Sarah, GM Customer Service
  • WOW to you...

    You are missing the whole point of these posts. GM has a major problem with the engine in the 2010 Equinox along with other issues such as the high pressure fuel pump. If every owner had the same "luck" as you, this forum would not exist. I do not believe we are "nut jobs or brand bashers", but we are unsatisfied customers.

    I did a lot of research in the new Equinox back in 2009 when I started looking for another vehicle to replace my 2002 GM model. I liked this vehicle very much until it hit 30,000 miles...then the problems started really kicked in.

    I thought I was the only one having these engine issues until I did an online search to see if anyone else was going through the same thing. As anyone can see, there is more than one of us.

    What put the final nail in the coffin for me with GM was their unwillingness to address the problem of gasoline in the oil in my brand new engine with 1500 miles on it. This again, is a problem with the high pressure fuel pump. I was told by GM, through my dealership, that they will not address this issue until the "check engine" light comes on. Now, with over 36,000 miles on it, this problem would not be covered under warranty, and I believe I would have had to pay to replace the fuel pump.

    To me, this is just another example of foot dragging and delays GM has shown in many of these cases. I did not want to have to deal with these vehicle problems anymore, so I bought something else.

    Not once did I say that there was never going to any service issues with a Ford. We own 2 other Fords and really have not had too many issues with either of them. We have owned Chrysler and other GM cars and trucks also, and never had so many problems with one vehicle such as the 2010 Equinox..and that is no fluff!
  • gmcustsvcgmcustsvc Posts: 4,057
    What country are you writing from, didhedoright? I noticed you're using kilometers and would be happy to get you connected with Customer Service for your region if you wanted.

    Sarah, GM Customer Serivce
  • gmcustsvcgmcustsvc Posts: 4,057
    Great to hear you've been having such a great experience with your Equinox and dealership, nox123! Wishing you many more happy miles!

    Sarah, GM Customer Service
  • duetsuduetsu Posts: 36
    My 2010 Equinox is now leaking/dripping oil onto the garage floor. I park in the same spot and now there are numerous oil spots where there were none before. I'm about 400 miles into my last oil consumption test. I plan on taking pictures of the oil spots with me to the dealer. Either they did a real crappy job of adding the last 1/2 qt of oil (which frankly I don't think they did - they have never been sloppy before)... OR this engine is just getting worse by the day....
  • I have enjoyed my 2010 Chevy Equinox up until last week. My check engine light came on, therefore I took the crossover to the deanship. They told me that my fuel pump was bad, it was replaced (covered by the warranty). Not even a week later I was driving and the light came back on along with a message on my dah that stated that the engine power was reducing. I had to have the vechile towed to the GM lot. It took about a day for them to call me to tell me that it was now a throttle problem and the whole thing would need to be replaced. Which will cost me $800.00 out of pocket, WHAT!!!!!!! This clearly has to be under warranty. The customer rep just kept telling me NO, and telling me the price to repair it. I don't understand for the life of me how this problem was missed 4 days ago? I CLEARLY DONT' UNDERSTAND WHY IT'S NOT COVERED UNDER THE WARRANTY THAT I HAVE. If anybody know how I can get this fix with out coming out of pocket $800.00 please let me know.
  • lsb1955lsb1955 Posts: 17
    Well, I picked my 2010 Equinox up from the dealer today. It now has a new 2011 engine, a new fuel pump and fuel injectors. I so hope this has solved my problems. It has been in for repair since December 24.
  • lsb1955lsb1955 Posts: 17
    How many miles do you have on it? Powertrain warranty is up to 100,000 miles and mine came with 3yr/36,000 warranty also.
  • gmcustsvcgmcustsvc Posts: 4,057
    tlockett,

    I see that you've already contacted Customer Assistance - was this by email or phone? Do you have a Service Request number (71-**********) that you could forward to us via email (socialmedia@gm.com)?

    Sarah, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,057
    We hope this has solved the problems as well, lsb1955! Keep us posted!
    Sarah, GM Customer Service
Sign In or Register to comment.