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2010 Chevy Equinox Problems



  • Sound like we in the same boat!!!!!!!! I just CAN NOT take it. I WILL BE trading my 2010 in for something else. I cannot take these $700 repair bills and my car is still under warranty. Then they had the nerve to give me a $40 credit, REALLY!!!!!
  • gmcustsvcgmcustsvc Posts: 4,055

    Hoping that your engine replacement goes smoothly! Keep us posted.

    Sarah, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,055
    I'm sorry that you haven't been able to connect with your agent - I am generally not on the phones. What is your case number so I can check into the communication difficulty?
    Sarah, GM Customer Service
  • suevensueven Posts: 79
    No response for me Sarah - my agent refuses to call me back.......
  • gmcustsvcgmcustsvc Posts: 4,055
    We're certainly willing to check into what's going on with your Service Request if you wanted to contact us via email at
    Sarah, GM Customer Service
  • suevensueven Posts: 79
    This is what you call a response... exact email I received!

    I am sorry but the resolution for your case is final and has been through a district specialist for consideration. I do apologize for this.

    GM Customer Assistance
  • aussieinvaaussieinva Posts: 8
    edited January 2013
    Vehicle is a 2011 Equinox 4 cyl, 36000 miles on it, we do approx 130 miles a day communting here in DC / NOVA. I am seeing lots of posts about excessive oil consumption and engine stalls,,,our vehicle recently started stalling when stationary in traffic or waiting to turn across traffic. First thing I checked wa oil level, perfect, it gets changed every 3000 with new filter each time...I took it to the local dealer in Warrenton VA, where they diagnosed the engine light code as "low oil level" . I told him to check the oil level, which he said was showing as correct. They finally changed out the oil level sensor, as I pointed out that if the oil was at the correct level, only a bad sensor could be the point here is a simple one...WHY DOES CHEVROLET FORCE AN ENGINE SHUTDOWN WHEN A LOW OIL LEVEL CODE IS GENERATED? Why not just push a warning up on the DIC to immediately check engine oil level...having the vehicle code out, stall and potentially cause a major traffic accident is just plain and simply STUPID ! I have been a GM owner all my adult just lost me as a client. And a note for GM customer service who monitor these posts,,,,Sarah...your use of copy and paste standard replies is unprofessional and GM's clients deserve better.
  • gmcustsvcgmcustsvc Posts: 4,055
    Good morning aussieinva,

    Sorry to hear you had to go through this. How has everything been running after the oil level sensor was replaced?

    Sarah, GM Customer Service
  • duetsuduetsu Posts: 36
    how long did it take GM to respond to the dealer about replacing your engine? I talked with my dealer yesterday, they contacted GM on Monday about the problem of excessive oil consumption but told me they have not been advised as to what to do yet..... altho they did schedule my car to come in on Monday (2/4). When I asked if this was to start the engine replacement was told 'I don't know'....
  • suevensueven Posts: 79
    Took it in on Monday and the dealer called my Wednesday to say they were replacing the engine
  • gwar121gwar121 Posts: 2
    edited January 2013
    I wish I had that kind of luck. I have been given the run around, and had a pile of pieces replaced, had high oil consumption, had the auxiliary fuel pump replaced and now I have a blown seal on the back of the engine. Since the seal blew my car has been in the shop for a week with no action. Not the way to treat a customer GM.

    Who can I talk to about what my options are? GM Customer SVC Sarah any ideas who I should talk to at GM?
  • I have a 2010 Chevy Equinox with the 4 cylinder engine. Tuesday the vehicle suddenly starting stalling out and the engine died and the check engine light came on. i tried to crank it up but it would not start. It would only turn over but would'nt fire up. I towed it to the local Chevy dealer and they said the engine had no compression. They also said there was sludge on the dipstick. I change the oil myself at about every 5,000 miles. Currently the car has 68,500 miles approx. I have experienced any sludge in the oil or filter. I have read some posts where Equinox owners are getting new engines put in. I was wondering if it was covered under the powertrain warranty and for what reasons they were getting the new engines? Oil consumption? Anyway my dealer said that I'm probably going to need a new engine which sucks. This car has been babied. They want to see my service record receipts on the oil changes which is hard to come up with since I do them myself. I'm trying to work with walmart to get a copy of my receipt where I bought the oil and filter. Has anyone else experienced any problems like this? Will GM cover this engine?
  • suevensueven Posts: 79
    Good luck... they refuse to return my calls.
    Picked up my truck monday with the new engine - my husband decided to check the oil last night - thank god - after 250 miles I am 2 quarts low and the oil totally smells like gas!!!!!!!!!!!
    This is a nightmare. I am at the end of my rope!!!
  • suevensueven Posts: 79
    edited February 2013
    PIcked up truck with new engine Monday - my husband checked the oil last night - 2 quarts low after 250 miles..... Make sure you check your oil soon after you get your new engine....
  • ray80ray80 Posts: 1,233
    I think that may be a tough one. Its ok to change your own oil and still have coverage for warranty I believe, but you do have to keep receipts and should keep written records of changes (also proper oil or acceptable substitute).

    Maybe , if your nice about it, they may be willing offer some assistance with costs to repair.
  • Take the new engine!! I fought for 2+ years regarding the at first noisy engine, then the horrific fuel economy and ultimately the dismal oil consumption. There is a problem with the 2010 engine - let GM fix it. I was lucky to have an amazing dealership that went to bat for me with the manufacturer. It was alot of grief and agony and countless phone calls, emails, and dealer visits. I got my new engine in November and am happy to report better fuel economy and oil consumption and a nice quiet engine. The last step for me in the process was an oil consumption test. When they see high consumption they take the engine apart to look at the cylinders. If they find something called "zebra striping" they will stop all work until the new engine comes in. GM covered everything for me, including a new model rental for all the time my 'nox was in the shop (which was a substantial amount of time!). Sadly, it took alot of time and effort to just get them to do the right bloody thing. Good luck to you, we all feel your pain on this forum!
  • suevensueven Posts: 79
    Do you know if your 2nd engine was brand new or rebuilt. I was so hopeful that the new engine would do the trick but after 250 miles already low on oil....
    The time and effort involved in this matter is getting exhausting....
    I cannot understand how GM can close my complaint and refuse to speak to me...Clearly my issues are not resolved. I do not have a reliable and safe vehicle but I still have a payment which they expect every month.....
  • gwar121gwar121 Posts: 2
    edited February 2013
    right now its still at the dealer for a blown rear main seal. Apparently all of this a s a result of a faulty auxiliary fuel pump which was putting the gas in the oil leading to a high oil consumption. At what point do they stop the band aid fixes and really fix the problem.

    I am completely dis-satisfied with the way that GM chose to handle this issue, and I even bought an extended warranty because of all of the issues i was having with my car during the initial bumper to bumper period.
  • jpfjpf Posts: 496
    With all due respect, GM can't help you (short of giving you a full refund for the purchase) because this generation Equinox is designed and engineered so poorly. There is no fix to a poorly engineered and designed vehicle. Your best bet is to get out of the vehicle by selling it or trading it in. Good luck.
  • juve3juve3 Posts: 15
    I've posted before regarding having the engine replaced on my 2010 Equinoix LS, just note GM doesn't not do a full engine swap, thery just replace bottom of the engine, main block, any other parts are taken off ur old engine and placed on the new.

    Warranty wise ur only coverd for the block, bottom half of the new engine, above that is not. I learned that when last Saturday as I was driving my car lost power and got the following messages "Engine power reduced" and "service stabilitrak". I managed to make it to my dealer, car only able to do 20kms, and it tunerd out that the throttle body wasn't opening due to the cold, lube was freezing, causing the code, and they could relace it for $499.99+ tax, not covered on my warranty on the new engine. I said no and they just cleared the code and i was on my way. My Brother-in-Law who is a mechanic, said that all that needs to be done is just remove the thorttle body and clean it out, so all of the gunk that builds up is cleaned and can't freeze, just $80.

    Since then it has happend one more time, i just pulled over, waitied 15-20 mins and the computer cleared and |I was able to drive again. Has anyone else had similar issues?|

    My other new issue is, now my rear hatch wont open, i managed to get it a few times, but all it does is pop open on random and i can't open it, need to push hard to get is shut again. The button to open the trunk on the door it self no longer engages, it would at times, which would allow me to get the trunk open. Any one with simlary issues?

    Sorry for the long post, but i'm so annoyed with the SUV, im ready to trade it in and get a used car. I should have stayed with my 2008 Malibu, but the Equinox caught my eye and i could have used the extra room.
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