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2010 Chevy Equinox Problems

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Comments

  • gmcustsvcgmcustsvc Posts: 4,055
    michelle_s,
    We're sorry that you've encountered so many difficulties with your Equinox and are available to you if you want for us to check into anything further. Please email us at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).

    Sarah, GM Customer Service
  • suevensueven Posts: 79
    Really Sarah -
    Please do not give these people hope.....
    I just had a RUDE district specialist hang up on me - Justin at extension 42585.
    My truck does still not run right after the new engine however JUSTIN insists my case in closed and there is no one else I can speak to.
    H said I was provided a solution which was a 2000 credit towards a new GM - I asked for the 2000 towards my lease payments and I would pay the rest just to give this truck back before myself or my kids get killed on the highway....
    I have never been spoken to so rudely in my life - at no point in time was I treated like the customer. No wonder why the company was failing - we should have let them tank the way they are letting the poor consumers rot who purchased this vehicle....
    My lifies mission now is to make sure I tell aas many people as I can this story and other stories I have read on this forum to make sure no others suffer after puchasing a GM product.
  • suevensueven Posts: 79
    Has your new engine solved all the problems. My truck still does not run right - random acceleration and decelleration and they cannot seem to fix the problem...
    GM clearly does not give a crap - and I need a vehicle I can put my kids in - at this point I will not - IT is just not safe.
    My "District specialist" hung up on me yesterday - not sure what else to do - I want to scream every month when I have to make the payment.....
  • I am now following the instructions of my attorneys and recording every conversation I have with GM "Support"...and it seems to make a difference...you should advise the peson you call that you are recording the conversation as per your legal righst to do so...it makes most "service" people sit up and take notice...and if the caller is rude again, upload the recording to you tube...

    The "Sarah" at GM is a toal waste of time, these people have no authority, neither do the District reps...

    Good luck and keep those children and yourself safe....
  • duetsuduetsu Posts: 36
    I have about 1000 miles on my new engine and so far so good. Stay on the dealer to make it right - they are your best bet. Contact GM directly - go to the website and find the customer care phone numbers and just keep on them. Good luck - I feel your pain
  • suevensueven Posts: 79
    Calling the dealer again today - I have tried to call GM - i had a case number and all...
    JUSTIN - my district specialist hung up on me yesterday when I would not agree that a 2000 credit for a new GM vehicle was not acceptable as a solution....
    If I did not care about my credit I would stop paying for this truck!
  • llamitiellamitie Posts: 13
    Contact your states attorney general. I did here in NY and its in process of aribtration. Have no idea where it will get me - but it sure feels good that they have to "explain" themselves to someone. I also copied the same packet and sent to Gm directly - the PO box on their website. I did get a GM rep to call me and offer me some lame deal. $2k towards a new car (like I want a new GM car???) or 24k of free oil changes. Yippee. I put $5k down on a new car and got a pile of crap instead and what does the oil change get me? 2 or 3 changes like $400 worth of services. I repsectfully declined the offers and we will see where the attorney general can get me. Suggest you do the same.
  • kynoxkynox Posts: 17
    edited March 2013
    Does everyone know you can go to safercar.gov and file complaints with the National Highway Traffic Safety Admin. ? Currently there are only 101 complaints filed with the gov on the 2010 Equinox. Less than 5 to do with oil consumption. It will take a whole lot more compliants on the issue to get the admin to look at it. I have a 2010 with 36000 miles and have just now had timing chain and tensioner replaced. no oil consumption. Get 31 mpg on trips and 24 around town. I have had no other problems other than a rattle. I am very happy with the auto and the dealership that service`s the car for me. Truedelta is also a website than uses consumer reports to rate reliability issues. They show the 2010 with a average of 3 lemons per 100 cars . so there are some bad cars out there with problems. So the issue is if it is a big enough problem for the Safety Admin. to look into the issue. Using this forum won`t get it done. Sarah , hang in there . You are only doing what you are allowed to do. Thanks
  • suevensueven Posts: 79
    kynox -
    keep a close eye on your vehicle - the oil consumption problems usually start to occur around 30K miles. I had the rattle and that is what started this process - with the dealer first replacing the cam shaft actuators - after rattle did not go away they replaced the timing chain and the cam shaft actuators again. CHeck your oil - mine always smelled like gas so then they replaced the fuel pump - which did not fix the consumption problem so finally the engine gor replaced. THis vehicle was fine for the first 30K miles. I did post to safercar.gov. I never received a response.
    Fortuantely I have had a responsive dealer - but at the end of the day - I am paying for a truck that does not run properly and has never gotten the advertised gas mileage.
    Complete disappointment!
  • suevensueven Posts: 79
    I will have to do this....
    The Senior District Specialist called my husband back today....
    Refuse to provide any assistance and when asked for her last name or employee ID number she refused to give it!
    Well EMILY - when I get killed in this truck or one of my kids gets killed - trust me - I will find out your last name and will be holding you amongst all the others who were completely unhelpful personally responsible for any harm caused to my family!
    You are all disgusting!
  • duetsuduetsu Posts: 36
    sueven - you were offered a $2000 credit??? lucky you (totally sarcastic here) - and I mean that only in regards that my lovely and rude and bitchy district specialist Emma would only offer me $500..... but my dealer is working with me and the new engine he put in seems (so far!!) to have fixed the problems I was having....
  • crkyolfrtcrkyolfrt Posts: 2,345
    Try making sure you are not running in ECO mode, to see if that helps with the stalling issue when coming up to a light. GM went to ridiculous lengths in an attempt to get fuel mileage bragging rights with this 4 cylinder. Among many such tech as way too far advanced timing (one of the causes of knock and ping and engine damage) and knew that if they spec'd premium octane gas that no one would buy their crappy product. Also has a system that works in union with the engine and transmission and ECU, and it will lower engine revs when coming to a stop. Yet another gimmicky and poorly designed fuel mileage extender effort. Failed. So try this to at least help isolate the stalling being from other issues. Stalling is a pretty big deal and not taken nearly seriously enough..
  • brad5879brad5879 Posts: 12
    As I posted 3+ mos. ago, we finally traded in the Equinox and took a little bit of a hit to get a 2013 Honda CR-V. So far it's been really nice.

    Anyhow, I got an email a month and a half ago to review the customer service I had when taking in my 2010 Equinox. They haven't updated their records but I felt somewhat bad because I am sure I knwo exactly why someone brought it in for service.

    Shame on GM and Chevrolet and all involved for making peoples lives miserable trying to get this resolved. I can only hope that none of you ever, ever buy a GM car again. I know I won't be.
  • thelma61thelma61 Posts: 8
    why is this message crossed out? I know how you feel, when I started my odyssey, our first thought was to trade it too. But I knew I would be passing on a problem that needed to be resolved by the manufacturer. We took them to the mat, but holy crap - it was a horrendous ordeal and amount of energy expended. Nobody should ever have to go thru that, especially with a brand new vehicle. When my husband first spoke to GM about the issue, the woman he spoke to let on that she had not heard anything about the problems we were having. He told her it was all over the internet (this forum) and she said she didn't care about that. Wonder if she still has a job. She shouldn't.....
  • steverstever YooperlandPosts: 39,981
    edited March 2013
    Probably clicked the "overstrike" button when posting. (It's the ABC one).

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • suevensueven Posts: 79
    Have been hung up on by so many people at GM corporate I have lsot count....
    I am beyond frustrated.... picked up my car last night and still not right.
    This is a loosing battle.
  • steverstever YooperlandPosts: 39,981
    You might be able to reach someone via Twitter or through one of the other GM "social" sites.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • clebo1clebo1 Posts: 78
    :lemon: Pleasse note these vehicle are pieces of Junk which Chevy thinks is a quality vehicle, i have one, 3 sets of say bar links, head7 rear seal gasket.Oil burning,electrical problem,Transmission problem you name it is has had it!!!,all Chevy Equinox or prevbious owners out there who have puchased these lemon, please the only remedy we have is a class action lawswuit against Gm- Chevy division Please call 1-800-222-1020 and lodged all you complaint you have had with this vehicle the Chevy Equinox.hopefully a Class action lawsuit firm out there will see this post and help file a Class Action lawsuits Under the terms of this Vehicle the Chevy-Junk-Onox.GM should be ashamed of themselves for putting a piece of Junk like this on their Auto Line!!!GM wants wants you buy American,but in Good Conscious they have refused to do so!!! Boycott Chevy_GM and their inferior products.Mr. cleveland Ward 18 Crowell St. Dorchester,Ma. 02124
  • clebo1clebo1 Posts: 78
    :lemon: This vehicle is a piece of junk,dump it asap..and engine from factory,Gm knew this. a better engine probably could have been built by a 2 year old@!!
  • smc8888smc8888 Posts: 25
    Just received a letter from Chevrolet about a "customer satisfaction program". Instead of fixing the engine oil consumption problem, they will reprogram the ECU that recommend more frequent oil changes to support engine durability and overall operating costs.
    What a joke, GM is implicitly admitting the wide spread problem and tries to cover it up by forcing more frequent oil changes.
    What a joke.
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