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2010 Chevy Equinox Problems



  • dnydny Posts: 8
    at the risk of upsetting the people here that have had problems, I think nox123 has made some good points.

    I have had a number of problems with my 2010 Equinox and I am among those who have had their engine replaced. I may be fortunate in that my dealer is in a small town and their business depends on their reputation and that means they provide great service. My dealer has always taken care of me, and while I have had to talk to GM customer service on occasion, it was not because of my dealer, it was because of GM policies.

    My service manager (who I respect greatly) said that he believed that the engine itself is a very good engine and the problem is due to not using a synthetic blend for motor oil, i.e. don't use the cheapest oil the dealer has, and in not changing the oil often enough (thus the programming change on the oil life "gauge")

    The only time my engine knocked or stalled was when the engine was low on oil, i.e. off the dip stick, and if that is your problem, then put in some oil and get to your Chevy dealer to do the oil consumption test so you can get the engine fixed/replaced.

    For those of you who think other companies don't have some of the same issues, let me share what a friend of mine encountered. He has always owned Ford pickups and he noticed that his was burning oil so he took it in. His service manager told him that was common and that he should expect it to burn a quart of oil every 3000 miles. I personally don't believe that should be the case but it does point out that GM is not alone in having defects.

    Again, if you are having problems, gather the information from this forum and see your dealer (and if your dealer isn't any good, find another one or call GM directly.)
  • gmcustsvcgmcustsvc Posts: 4,055
    Let us know if there is anything you would like for us to check into, as well. We can be reached via email at (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
    Sarah, GM Customer Service
  • The equinox 2.4L engine failures would NOT be prevented by using synthetic oil nor by changing the oil more often. The dealer is just making that up to make it sound like it's the customers fault instead of a design flaw. I used the best FULL synthetic oil from the first oil change and changed the oil every 3000-4500 miles (not by the oil life indicator which typically had 50% left). My engine had the same oil burning problems as everyone else and had to be replaced at 38,000 miles
  • crkyolfrtcrkyolfrt Posts: 2,345
    Bingo! 5 lines but speaks volumes.

    Is this 2.4 used in the Malibu. Or any other GM? Seems to me I read somewhere a couple years ago, it was built...forget..but think that it was dif from the Malibu. Do Malibu owners have this same issue? If they do..well..

    I really really hate it when you get the infamous "they all do that" or "that's normal"...I could punch 'em in the mouth when I hear that...and I've never hit a person in my life. Yes, in years past before I started boycotting all the brands that insult my loyalty be damned if you are going to STEAL and LIE to my face.. i did have a clinched fist in my pocket a few times and a forehead vein that I'm sure was close to redecorating their service showrm.. :sick:
  • nox123nox123 Posts: 76
    Very well said...Owners need to accept responsibility and just hold GM's feet to fire under 100k warranty plan. I owned a new 1990 BMW with 36K Mfg warranty and was stuck replacing the engine due to having 45000 miles and out of mfg warranty. I Feel good about having the 100k protection after following these forums. I will hold GM's feet to fire if I have any warranty issues like the ones I read about; the warranty was key when I purchased truck!
  • reena02reena02 Posts: 3
    i already spoke to someone named brent from gm about this and i have a request number and everything....he was supposed to call me but he never did
  • gmcustsvcgmcustsvc Posts: 4,055
    If you wanted to forward us that Service Request number via email at we can check to see what's happening with the file.
    Sarah, GM Customer Service
  • esperinosesperinos Posts: 18
    I have just completed a little over 34000 miles on the vehicle (non-GM) that replaced my 2010 Equinox, and I have had no problems with it whatsoever. One of the things I resolved to do was to ignore the vehicle's oil life indicator. I have gotten my oil changed every 3500 to 4000 miles, regardless of whether the indicator says it is due. The "oil life" indicator on the Equinox (also found on other GM cars) is a farce. It will easily get you to go up to 9000 miles before an oil change. With our remaining 2010 Equinox (about 30000 miles), and the 2011 Cruze (which has the same Ecotec engine), the oil is being changed every 3000 miles. I think that trying to extend the interval between oil changes is penny wise, but pound foolish.

    I have not heard any unusual noise from either of my remaining GM vehicles - yet. I am listening closely, and when that happens, the vehicle(s) will go back to the dealer, and I will demand a new engine (not the "fixes" which I received with my previous Nox, two in one month).

    I am not saying that it is only the oil change interval that's the problem. I truly believe there is a fundamental design flaw (or manufacturing flaw) in a batch of the 4 cyl engines that were installed in the 2010, that is now declaring itself. I am not an engineer, but what I have experienced - and what I have read on this forum - means that the problem is not a one-off or a coincidence. I can imagine what a recall will cost GM, but I know what it has already cost them - the loss of any customer loyalty I had. My current GM vehicles will be cycled out sooner rather than later and will be replaced by non-GM products.

    I experienced the stalling problem also, and there is no doubt this is a safety issue at highway speed. It is only a matter of time before some tragedy occurs. :lemon: :lemon: :lemon:
  • I have been following this forum for a couple of weeks and I previously posted about an issue I had with my car stalling. GM customer service commented on one of my posts so I have been e-mailing them keeping them updated on the status of my performance issues.

    Just to recap in case anyone else is having similar car stalled when I slowed to a stop. I didn't happen every time and seemed to always happen if my gas tank was at or below half full. It began to chug, spit/spatter, and eventually stalled. I described it as air being in the lines. It lost power and just died. It started back up without issue but I was fearful to take my car anywhere when the whole family was going for fear that my car would not be reliable. At this point, I've had the fuel pump, two silinoids in the cam phasers, timing chain guides and the timing chain replaced. I'm in a "wait and see" mode right now. I also know that gas was found in the oil. I do have to say that so far my dealership has been great. Communication with GM customer service through this forum has been great as well. I got a letter in the mail from GM advising that a software update has been introduced for the oil life monitoring system and I need to make an appt. with my dealer to get this software update. Two questions: First, am I getting this now because GM has been in contact with me over another issue (may or may not be related to the oil) or did everyone get this letter? There are issues I have with this letter. After reading MANY posts on here about people having issues with having low oil levels between oil changes, I'm thinking this is a CYA for GM. My letter says that in most cases, this update will recommend more frequent oil changes to support engine durability and overall operating costs. I change my oil every 3,000 miles not when the light comes on saying I need to change my oil. So, with that said does anyone know if my oil is going to need (or be recommended by this new software) to be changed more frequently than 3,000 miles? So basically, if you don't change your oil as often as recommended by this software (is it going to recommend changing the oil after 1,000 miles?????) then GM won't honor any warranty you have??? The letter also recommends that you check your oil level at each fuel fill. So, if you don't (who does?!?) and your oil level gets low, GM won't honor your warranty because you didn't check it frequent enough to catch the low oil level??? Clearly low oil levels are a common issue in the 2010 Equinox because people have hundreds of posts on here about that. This is GM's way of addressing the malfunction?!?!? You cannot put the design/engineering flaw back on the consumer. Figure out what is causing low oil levels and fix it!! The cost of the recall won't be nearly as costly as the loss of customers they have as a result of all of these issues. Just sayin...
  • elli2elli2 Posts: 14
    edited March 2013
    Here is my story (much of which echoes what I've read from others). October, 2012: My 2010 4-cyl Nox had been running great for over 2.5 years. One day it starting to buck and stall when I was decelerating as I approached a traffic light. Foot on the gas it was fine, but when decelerating, it kept doing this, and almost stalling each time. I immediately took it to the dealer, who said that I needed new cam actuators. They also changed the oil, and the car was fine.... Until February 6, when the exact same thing happened again: bucking, near-stalling as I would decelerate. Immediately brought it back in, and they found nothing wrong, except that the oil was completely dry. COMPLETELY dry. They filled it up with oil, car was fine.

    Yesterday, 5 weeks later, I turned on the car, stepped on the gas and the car would go no more than 10 mph - no revving of the engine - foot to the floor, 10 mph, no rev. Hmmmm. After about 3 minutes, it "engaged" and seemed okay after that. Came home, let it cool down, and checked the oil, which seemed to again by dry! Decided last night to drive it in today for service. Good thing, because this morning, I started it in my driveway, went back into the house to get something, came back out, got in, and before I could put my seatbelt on, it sputtered and stalled. Started right up and I drove to the dealer. Reminded my service guy of the history, and what had happened in the last 24 hours, and that I had been reading a lot about all of the oil consumption problems and people who have finally had their engine replaced. He promised he would be proactive.

    My service guy called at 5pm and told me that it took a little convincing with his service manager and corporate, but that I will be getting a new engine! Inspection revealed the oil was completely dry after just 5 weeks, and that there were no leaks...Which means that the engine was the problem. Of course, after following this column (and reading the Chevy bulletin on Oil Consumption that another reader posted), I knew that this was the eventual solution. I am hoping that this truly resolves all my problems, and also hoping it helps with the horrid gas mileage (I only average 19 mpg). I actually really like my car and if the new engine solves the problem(s), then I will be happy.

    So if you are having these symptoms, DO NOT DELAY. Get to your dealer and get someone on your side. Have the oil consumption test done and demand a new engine if all else fails. You just might get one, too.
  • The air conditioner on my 2010 is not cooling and I hear a whining sound when the a/c is on. Anyone have any ideas on what it could be and how much it would cost to fix? I am not happy with my dealer's customer service and would rather take it to my local mechanic. I didn't realize all the problems people are having with their Equinox. I love my Equinox, but I won't hesitate to trade it in for another make. It has 82,000 miles on it and is a 6 cylinder.
  • gmcustsvcgmcustsvc Posts: 4,055
    We're glad to hear that your dealership has been able to work though this with you and we hope that the engine replacement resolves the concerns you have been having with your Equinox. Keep us posted on how everything runs after the replacement!
    Sarah, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,055
    We're sorry to hear that you are having this trouble with your A/C and aren't satisfied with the service at your local dealership. Let us know if there is anything you would like for us to check into, or if we can help you locate a different dealership in your area. We can be reached via email at (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
    Sarah, GM Customer Service
  • elli2elli2 Posts: 14
    See my post (#1915) - my car is presently having the engine replaced because of all of these oil consumption problems (I went through 5 quarts of oil in just 5 weeks!). Hurray to my wonderful dealer as well for getting me this far.

    My question to you is - how has it been since your engine was replaced? Are the problems solved? MPG any better? Anything I should be looking for or that I should keep in mind with the "new" engine? Thanks!
  • duetsuduetsu Posts: 36
    Hi - My engine was replaced about 2500 miles ago. So far so good. The mileage is getting better with each tank of gas I use - I am up to 26.7 MPG (vs 28.2 on old engine).

    I DO NOT drive in the eco mode. I don't trust it.

    The only instruction the dealer had was to not drive sustained highway speeds for the first 3000 miles until the car is back for its first oil change. He told me to vary highway speed between 55 and 75 MPH to break the engine in......
    Presently I am not experiencing any issues with the new engine and am keeping my fingers crossed. I had a wonderful dealer also who worked with me and GM to get this resolved.
  • elli2elli2 Posts: 14
    Thanks so much! My old engine gets a horrid 19.5 MPG (I do mixed highway/local, but that's just awful!). I do a fair amount of highway driving as of late, in short spurts, like 20-30 miles at a time, so will remember to ask my service guy about what your guy told you. Until I started having these problems - around 40,000 miles - I really loved the car and didn't have any problems, so I'm praying that this does the trick. Best of luck to you.
  • dnydny Posts: 8
    I've only driven a few hundred miles since the new engine but thus far it's running great, i.e. no knocking, stalling, etc. I use ECO mode all the time and that doesn't seem to be causing any problems either.

    As far as gas mileage, we took a short road trip (150 miles) and averaged about 28 mpg so that seems reasonable with a new engine (speeds between 65-75.)

    Given that this engine is in a number of GM vehicles, I'm expecting that GM has worked out the "bugs" in this engine (but if not, I have no problem "holding GM's feet to the fire" again.)
  • dnydny Posts: 8
    The dealer, in this case my service manager, was not trying to make it sound like it was my fault ... far from it, he doesn't try to hide stuff from me (it wouldn't work even if he tried.) This was after the engine was replaced (and he was speaking from his years of experience.)

    Having said that, I'm sure GM would love to sweep this whole fiasco under the rug but with forums like this, rest assured, that won't happen.
  • dnydny Posts: 8
    edited March 2013
    This specific version of the Ecotec 4 cylinder is in the 2010-2011 Equinox/Terrain, a couple of Buicks and the Captiva. A different version of this engine is in the Malibu.

    All of this is based on the information on Wikipedia (which I assume is at least fairly accurate.)

    See (scroll down to the complete list of the versions of this engine and where they are used.)
  • jampal75jampal75 Posts: 1
    All doors are working okay but the rear passenger door. The power lock goes up and down but the handle on inside and outside will not open the door. I have a 2010 Chevy Equinox LTZ.
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