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GMC Acadia Water Leaks

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  • gmcustsvcgmcustsvc Posts: 4,068
    Good morning sharkreef,

    We're sorry that you're still having this leaking concern on your Acadia. If you haven't started a Service Request with Customer Assistance already on the phone and would like for us to check into this situation further, please email us at socialmedia@gm.com with more information (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership).

    Sarah, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,068
    Good morning momof3boys28,

    We're sorry that your experience with the Acadia wasn't satisfactory, but from the sounds of your post your Tahoe is doing its job well! If we can ever look into anything for you, please don't hesitate to contact us at socialmedia@gm.com (include your name, contact information, and the last 8 digits of your VIN with your inquiry).

    Sarah, GM Customer Service
  • I have a line of posts on here titled So dissapointed, they start a couple of pages back in about July of 2012. It took me 6 visits to the dealer before they gave up and sent my Acadia to their water specialst over an hour away. So far I have not seen anymore leaks, they ended up re-routing all of the drainage tubes from the sunroofs to angle them correctly for draining and they also had to reseal parts on each sunroof. The weekend after this repair my area had 8+ inches of rain in about 24 hrs and this past weekend we were hit with over 7 inches of rain from Hurricane Sandy and so far so good. The posts tell different things the dealer tried that did not work however I do think the some of the repairs they did make in combination with the re-routing of the drainage tubes helped. I did find a new small leak a couple of days ago with water coming in through the seal of my drivers side door so I will be returning to get that fixed soon before it ends up being a big leak. I hope you are able to get your leaks taken care of ASAP!
  • So I want to give an update on my car issue. First off I did contact GMC as I was asked to in the forum. They were in contact with me through email and I don't know if they did anything on there end but as it was being fixed I received an email that said... "You still have the remainder of your warranty left. After this repair, if you are still experiencing the issues with your vehicle, pelase contact us back. All of your issues thus far have been documented."

    The repair took about 2 weeks. They did give me a rental after some feeling that they did not want to. We asked them to do the oil change and check our rear window that would not close from the drivers controls at the same time. We got our car back and they did a good job drying it out, however no oil change was done nor did they check the window issue. So we had to go back for that...which became an entirely different issue of them saying the window may not be covered under warranty and we needed to pay $104 to even dianose the problem. REALLY! I was on the phone with GM customer service so fast and they let them know otherwise. Very grateful for the Customer Service Number and them taking care of us as we feel pushed around at our local service center.

    Anyway...back to the leaks...once they finished my wife picked up the car, NEVER recieved any details about the work. She signed somehting to pick it up and I wasnt there. SO who knows. I still need to go back and ask them for a detailed report of what they did to fix it. THE GOOD NEWS so far is that we have had some major rain here in Washington over the past month of having it back and we have found no drips or leaks so far. I pray that it stays this way and that Customer Service will indeed take care of the problem if it happens again after our warranty is expired here in the next month or so.
  • I just purchased a new 2012 GMC Adacia Denali a few weeks ago. There was a hard rain this weekend and the interior was soaked in the rear area due to leak(s). The interior lights were full of water and 3 of the 4 rear seatbelts were soaked - not to mention the seats, headliner and carpet. So I can empathize with mgermaine. Now I get to see how GMC and the local dealer handle this.
  • gmcustsvcgmcustsvc Posts: 4,068
    beck001,
    We're so sorry to hear about this leak in your new Acadia! Are you already working with your dealership on this? Please let us know if there is anything we can look into for you - we can be reached at socialmedia@gm.com (include your name, the last 8 digits of your VIN, and a summary of the situation with your inquiry). Otherwise, we look forward to any updates.

    Sarah, GM Customer Service
  • Just go read post #140 in its entirety. It explains the issue with probably 90% of all the 2008 Acadia roof leaks. Basically, 1) clogged drain tubes on the front sun roof and 2) extra holes in the roof design on the back "moon roof". This was at least the precise issues with our 2008 and many others I verified with the GMC Dealer I dealt with. By the way, there are very good GMC dealers and some very bad GMC dealers out there. You just have to spend time to find the good ones.
  • Thanks to everyone for this forum. We had a leak in our 2007 Acadia back in 2010 in Virginia. We thought it was something to do with the noreaster that came through (our floor boards in the front were soaked, then we started getting water in our interior lights) and we filed a claim with our insurance. We appear to have continued to have problems after a GM dealer there said they fixed the sunroof tubes and sealed screws in the roof rack. We never see water but when the truck sits in the sun we get moisture in the interior windows following rain. We were just getting ready to take it to a dealer to determine if it was from the work done on the insurance claim or something new. I was suggested to search if others had a similar problem and found this. So going to bring it up to the dealer and will likely bring this up to our insurance company if it does appear to be like these issues.
  • gmcustsvcgmcustsvc Posts: 4,068
    candhfranklin,

    Keep us posted on what you hear from the dealership! If there is anything you would like for us to look into for you, we can be reached at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN, and a summary of the situation so far with your inquiry).

    Sarah, GM Customer Service
  • jreneajrenea Posts: 1
    We had a water leak in April 2012 in our 2008 Acadia which we bought used in July 2011. Dealership fixed for free by removing trash and doing something w/ the drainage tubes. Now it is happening again but much worse. Yesterday, water was coming in from multiple locations...Third row seat belts, backup sensor, third row lights, dvd player....It's like it was raining in my car. I'm just letting the car dry out today. I don't know if anything is working or not. I spoke w/ Ashley at GM customer service. She called the dealership for me and they called me to set up a time for the water leak people to look at it again. Thankfully, they warranty their work so this won't cost me anything. Ashley is also setting us up for cost assistance in the event that this does cost us some money to get fixed. I am very upset that we were sold a car w/ known issues and it was never mentioned!!!! I don't want this car any more. I love the Acadia. I want another one without a sunroof or moonroof. The fact that GM hasn't issued a recall for this is absolutely ridiculous!!
  • They found the leak in the viewing window on the roof (don't know what you call that fixed window). I am having my insurance review it to see if they can tie it to the 2009 claim. But doesn't look good. So guess I will be dealing with the clean-up costs to get rid of the smell. The Dealership did a nice job of trying everything they could to find the leak. I appreciate their effort. Now to deal with the mounting costs now. Oh and they did pay for a rental while they were finding the issue. That helps.
  • I purchased a used 2008 GMC Acadia almost three years ago. The CARFAX report for the vehicle showed that the sunroof recall work had already been completed. After the first time it rained, I noticed what appeared to be a water stain at the base of my sun visor. Living in South Texas, it rarely rains, but when it does, the water comes into my car under the dash, through the base of the visor, directly from the sunroof and around the driver door. I've had all the issues everyone else has expressed including time periods where my car wouldn't start. When we researched, we found that a common reason for the symptom was a wet driver side floor. Sure enough, we got out the wet vac and towels and let it sit overnight. The next day, it started right up. I'm also tired of being rained on INSIDE my vehicle. The carpet stinks like old socks. I'm too embarrassed to bring anyone else in my car. It's really frustrating because I love the features in the car. Local GMC dealership in Corpus Christi could not fix it. We still owe two years of payments on this vehicle with three kids in college and all driving their own cars, need to get out from under this DRAIN on our finances. Do we have any options?
  • We purchased a used 2007 Acadia with roughly 40,000 miles on it and reviewed the Carfax report and found nothing about the water leaks. At first, we did not notice any leaks, but we did purchase the car in winter. By summer, during rainstorms, the water would pool in the driver side floor board and it was coming from around the emergency brake pedal. We finally noticed that the area overhead where the airbag is located was also wet and even noticed water in the overhead lights inside the vehicle. We still had part of the manufacturer's warranty and purchased an aftermarket warranty in hopes that if something like this occurred, we would be covered...not the case. Seals and electrical issues are not covered after a specific amount of mileage. So, we decided to take it to our local GMC dealer to find out what could be done. We were told that the drain tubes were likely clogged and could be "blown out" to correct the issue. We used our air compressor and cleaned out the drain tubes with success! We did this in the summer of 2011 and it lasted until August 2012 and we began to notice wetness again, but not bad. After the recent winter storms and rain here in the northeast, it has gotten out of hand. We tried the compressor again with no luck and finally found this forum. I am very disappointed with this issue because we have been told that it could cost us upwards to $600 to fix and after reading many of these posts, it seems that it still does not fully correct the problem. What can we do? We still owe several payments and really like the car, but we can't afford to dump a ton of money into it due to interior leaks! We are a quite concerned about this situation.
  • gmcustsvcgmcustsvc Posts: 4,068
    If you haven't already, acadiawoes, please email us at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation) and we'll check into this further to see what kind of options we have. I can't guarantee anything up front, however.

    Sarah, GM Customer Service
  • lovecglovecg Posts: 2
    edited February 2013
    beck001, I was curious as to how your leak issue has been resolved. We also purchased a 2012 Acadia Denali in the summer of 2012 and began noticing water leaks within 2 months of owning it. Our dome lights fill with water, the middle vents drip and water leaks in from behind the emergency brake. I have been in a loaner more than I have driven my own car over the last 2 months as they are grasping for straws in how to fix a leak that they can't duplicate in the shop. I am unable to find any successful stories dealing with repairing the leaks on here... that scares me. I have already started looking into the lemon laws of my state. Don't know if that would ever accomplish anything. Please share a follow up, if you wouldn't mind! I am hopeful that it was a good outcome.
  • jpfjpf Posts: 496
    Unfortunately, your best bet is to get rid of this vehicle ASAP. Consumer Reports now shows much worse than average reliability for the 2007 Acadia with major problem areas including the transmission and engine (i.e., big dollars to fix). The transmission has a faulty part which fails prematurely and requires a rebuild or new transmission. The engine has oil consumption problems at less than 100k miles with the timing chains stretching or failing. The result is a new engine is needed. These vehicles may seem like a good used car buy but, these problems indicate one should stay clear of the older Acadias. Good luck.
  • gmcustsvcgmcustsvc Posts: 4,068
    lovecg,
    Are you already in touch with Customer Assistance on this? If we can check into anything further with you and your dealership, please don't hesitate to email us at socialmedia@gm.com with more information (including your name and contact details, the last 8 digits of your VIN and mileage, and a summary of the situation).
    Sarah, GM Customer Service
  • lanceb1lanceb1 Posts: 5
    We bought our Acadia new in 2008 and have largely had pretty good luck. We followed all recalls including heated wiper removal and sunroof repair. Last weekend, our Acadia sat out all day in a pretty steady rain. I put the car in drive and started forward only to have what seemed like two gallons of water come streaming out of the third row light enclosure. I stopped and immediately had water running out of all of the seat belts.

    We toweled out as much as we could and drove 50 miles home. Then next day I drove to work, parking in a covered ramp and turned the key off. The car continued to sputter and shudder for about 25 seconds before shutting off. I came out form work 8 hours later and it was totally dead. We tried to jump it with my 2002 GMC Sierra but no luck even with a good charge on it. The ignition wouldn't even turn over. Sooo... had it towed DOA to our GMC dealer.

    The Service Advisor had the cajones to plead ignorance and said he hadn't heard of any water issues with the Acadia. Seriously?! Immediately eroded my trust and I guess I'm gearing for a battle. We are Day 1 and just starting this ordeal. I may try to open a service ticket with GM Cust Service after seeing this thread.
  • gmcustsvcgmcustsvc Posts: 4,068
    lanceb1,
    I see that you may be looking to contact us about your situation. We can be reached at socialmedia@gm.com (include your name and contact information, last 8 digits of your VIN and mileage, and a summary of the situation).
    Sarah, GM Customer Service
  • lanceb1lanceb1 Posts: 5
    Day 4 update - The battery was completely toast so we replaced it for $265. Upon hooking up the new one, the tech saw it was drawing (900+) waaay to much. They pulled the covers off some circuit boards and saw corrosion and mildew consistent with water damage. They asked to pull the headliner to look for root cause. I was reluctant, knowing this was significant labor on a tear out but what else am I going to do? The high draw on the new battery was probably going to fry it just as fast as the old one if not faster presuming the circuit boards weren't corroded coming off the assembly line.

    I got root cause and my estimate today ~$1700-2000 in parts (circuits, wiring, harnesses etc etc) and 30-40 hours labor shooting high because they didn't know how hard it would be to tear out and replace carpet. All told... $6000. Root cause, clogged drainage tubes. Clogged with sediment. How is a consumer supposed to know when tiny tubes buried in the mechanism of a sun-roof are clogged?! It that even reasonable?

    Pretty morose. And by the way, the GM socialmedia customer service group is pretty useless... probably not worth your time to email them with your issues and last 8 of VIN unless you simply need a cheerleader.
  • ahuff03ahuff03 Posts: 11
    I went through this at the end of last summer, thankfully it did not get to the point of frying the battery but it did fry the computer and had to be replaced. The first thing they said was that the drain tubes were clogged, cleaned them out and it did nothing for the leak. It took me 6 visits before the dealership finally gave up trying to figure it out and sent my Acadia to a water specialist, specializing in water damage and sun roof leaks. They rerouted all of the tubing and had to reseal parts of both sunroofs as well. This was in July of last year and so far still no leaks, we've been through a hurricane, nor'easter, and tons of rain in the past few months. My headliner and parts of my car were taken apart so many times that none of it quite fits together right so there is a lot of squeaking a creaking when I drive but its better than water pouring out on my head and under the dash. I hope for you that it is just the drain tubes but after my experience I felt I should warn you that it probably isn't. My dealership even did water tests leaving the car under running water for up to 2 hrs at one time and even jacking up each end and it still wouldnt leak for them but just a slight rain and water would pour in.
  • hmarie7hmarie7 Posts: 7
    In my opinion, clogged tubes is their excuse. I get told this everytime I take my car in and we're talking every few months. And they say they blow them out and that I need to also. Really?? When? everytime it rains? I can't believe GMC allows these Aquariums to continue to be driven. My mother got wet this weekend riding in mine!! ughh I will never ever ever buy a GM vehicle again! There needs to be a major recall on these things! I had a family member ask me about mine this weekend and I told them the truth and they had found one they were in love with and they ended up purchasing an Acura!!! Wish I could sell mine and get me one! But I wouldn't be able to sleep at night if I sold that Aquarium to someone! If I wanted to get this wet everytime I went somewhere I would have bought a boat!
  • gmcustsvcgmcustsvc Posts: 4,068
    hmarie7,
    Have you spoken with Customer Assistance already on this issue? We're sorry that you're so frustrated with your vehicle and would be happy to check into this further if you were to email us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
    Sarah, GM Customer Service
  • lanceb1lanceb1 Posts: 5
    Okay, we are on day 7 now and I'm sure my Acadia is sitting in a corner of the dealership repair area with a partially gutted interior. I appreciate all of the open and honest conversation happening on this forum as we all commiserate about a particular flaw with a vehicle that most of us really like.

    The lemon laws of my state don't apply here so we are feeling adrift. We did talk to our auto insurance agent and he was alarmed with the $6000 estimate and asked to get involved. It is early but thank you State Farm (unabashed plug).

    I also have to recant some of my words with regards to the GM social media group. Brandon came through and opened a GM customer service ticket so that is unexpected progress. We'll see what GM says. i'm open to creative solutions but a free oil change isn't going to cut it. I apologize to the GM social media group... it is hard to not get emotional when you are staring at a ~$6k bill, your vehicle isn't even available and you have so many stories of failed remediation.

    I guess we will see and I will provide more updates as things progress.
  • mjv2mjv2 Posts: 1
    Has anyone asked their dealer or the GM reps online about the potential for failure of safety features once fuseblock starts to fail? It seems more than likely that this is possibility and should warrant considertion for recall?

    I just got the same run around from Nyle Maxwell GMC in Round Rock. Even though I purchased a 100K extended warranty, they said it "didn't cover water damage" What???? this is a known issue that caused damage to a warranty part?

    Filed claim with GM and they offered 30% off. Really a matter of principle at this point. Curious why GM did not issue recall based on potential failure of operation or safety systems?
  • I've had my vehicle for just over 2 years and have had issues with water leaks within 2 months of purchasing it. When the first problem occured I contacted my dealership when purchased and they paid GMC Service to correct the "sunroof" leak issues. I was nieve enough to think the issues were corrected. Every February and March since I've had my vehicle, when it rains excessively I have water pouring through my rear sensor, reading lights and through the side panels in the front floor areas. I've had my Acadia back to the dealership each year to 'fix' this issue and its YET to be fixed. My car smells like mold and I have electrical problems.. and guess what now that the "warranty" is over on my vehicle they want me to pay for all the repairs this time! Even though this is a known issue/design flaw they want the consumer to pay!?! I live in SW Washington where we get ALOT of rain, especially in Jan/Feb/March/April. My car currently has 87,236 miles and had 50,745 when I took it in for service 2 years ago for the exact same problem. I have an 2008 SLT Acadia.

    This car, so I thought, was my dream car... its been nothing but problems since almost DAY ONE of ownership!

    I am in the process of contacting the Attorney General and possibly an attorney.

    PS. My dealership told me a few days ago this was not a recall issue and that the Lemon Law would not apply to this issue because its not Safety related.
  • lanceb1lanceb1 Posts: 5
    Day 16 - Our Acadia has been sitting in a corner for a couple of weeks now. Conversations with GM customer service are ongoing but slow. I have a very, very tiny sliver of hope left but it is fading fast. We might know more tomorrow.

    State Farm is waiting in the wings to get involved but I would like to give gm every opportunity to make this right. I've invited creative options for getting out of this vehicle with the only stipulations being that in not be an Acadia and no more GM engineered sunroofs.

    Had an interesting conversation with the service advisor at the dealership today. Their 'root cause' premise is debris in the drainage tubes. I asked him... how, if the sunroof is in a fully closed position, are the drain tubes even a factor. Should the seal hold the water out. He, of course said that all sunroofs can leak and the drainage tubes are engineered for that. I asked did they expect liters upon liters of leakage or just a small drip? The conversation ended pretty quickly after that. I know they have the least stake in this fight but I somehow expected more.

    Sure wish Dateline would get interested.
  • I feel like a traitor, but finally gave up on our Acadia. The water leaks I believe caused continuous problems with the electronics in my vehicle and it finally left me stranded the other day in a bad part of town. My husband decided enough was enough. We traded it in the next day for a BMW which has the highest rating for safety, reliability and, most importantly, NO issues with the sunroof. We took a big hit on the trade-in ($3,500), but decided our peace of mind was worth it. LOVING my new car.

    I hope the GMC rep is still following this thread. We've always purchased American-made autos, but this experience has driven us away. Shame on you!
  • After reviewing the responses to this thread, I thought I would include my addition. I have a 2007 GMC Acadia that I purchased new in May, 2007. A sunroof is included.
    The most recent occasion for the sunroof leadking occurred on Tuesday, March 12, 2013, after rainfall, I noticed dripping water coming from the driver's side sunvisor and the front left column was wet.

    This has been a regular recurring problem/issue for this vehicle. The dealership has serviced this vehicle at least 2 previous times for similar leaking issues. The first time was under warranty. The second time cost me close to $300 and now this third time also cost me close to $150.

    I did submit an email to GM Customer Assistance and they promptly assigned me a case number (71-1165006531). But all of my follow-up appears to be sent to a black hole. I have not received any responses to my follow-up emails. The concept to reach out to GM Social Media is a good idea but so far their responsiveness is lacking and needs to be reviewed.

    serviced.
  • After reviewing the responses to this thread, I thought I would include my addition. I have a 2007 GMC Acadia that I purchased new in May, 2007. A sunroof is included.
    The most recent occasion for the sunroof leadking occurred on Tuesday, March 12, 2013, after rainfall, I noticed dripping water coming from the driver's side sunvisor and the front left column was wet.

    This has been a regular recurring problem/issue for this vehicle. The dealership has serviced this vehicle at least 2 previous times for similar leaking issues. The first time was under warranty. The second time cost me close to $300 and now this third time also cost me close to $150.

    I did submit an email to GM Customer Assistance and they promptly assigned me a case number (71-1165006531). But all of my follow-up appears to be sent to a black hole. I have not received any responses to my follow-up emails. The concept to reach out to GM Social Media is a good idea but so far their responsiveness is lacking and needs to be reviewed.
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