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GMC Acadia Water Leaks

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Comments

  • ladyraczeeladyraczee Posts: 2
    This is a real serious problem!!! I recently bought a 2008 Acadia in November 2011. I am sorry to say that I too am experience not just a leak this is running water. I didn't realize what the horrible smell that we were smelling in April, the smell of horrible eggs, and mildew. The bad part is I have started having terrible asthma attacks. Well this is because there is mildew under the carpet in the front driver and passengers side. I am now suffering with a terrible sinus infection and have had constant asthma attacks from the fact that it keeps raining in my vehicle. We have cleaned the mold taken it to the shop and they told us that the problem was fixed, I am contantly itching and feeling sick when I get in the vehicle. due to my health and these people are telling me that they will try to see what they can do. I have called a lawyer and I am also going to call 7 on your side. I have my doctors letters and pictures of the mold and water. I mean business and GMC is going to have to do something about this problem. I have also printed every site which talks about the leak including this one dated back from Aug 2009.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning duvill,

    I'm glad to hear that your dealership has been so accommodating through this process, but I'm sorry that you have had to go in multiple times to try and resolve the leaking concern to no avail. It looks as though a very good offer has already been made to you, but if you would like for us to check into this further we can be reached at socialmedia@gm.com

    All the best,
    Sarah
    GM Customer Service
  • frzdawnfrzdawn Posts: 15
    edited May 2012
    ok so i purchased this acradia feb 1st its been in the shop many times every 2 weeks cannot make it through a month with out issuses it has been in the shop for engine issue ( care still running with no key for about 3 mins at a time) brakes, water leaks through the dash board a few times, steering issues and lastly this weekend i planned my sons birthday party out of town all set to go get on the highway and my lovely arcadia decided to quit on us it was :lemon: :( 90 degrees out my baby is 9 months old we were on the side of the highway for 3 hours ridiculous i love my truck but it is very unsafe unreliable ... 4 year loan and i dont think the truck will make it throgh the loan GMC has to do better this was a rip off the truck is very pretty to look at but that wont take you far ....... sucks currently truck is at the dealer waiting in line to get serviced ....7 days so far
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    frzdawn,
    I'm sorry that your new Acadia has been having so many difficulties between the water leaks, steering issues, and vehicle shut down. I hope that everything goes well with the dealership today, and if we can look into this further please email the following information to us at socialmedia@gm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.

    Kind regards,
    Sarah
    GM Customer Service
  • chivo1974chivo1974 Posts: 1
    edited June 2012
    I had a 2007 GMC ACADIA with sunroof leaking troubles and after useless service at the dealer and useless help from GM customer service, I trade for a new 2011 and NOT SUNROOF. Customer service call me back almost 3 month after I called them to ask me what was the status in the car, the dealer did not want to take the car no more for repair, they even paid and ouside contractor and they couldnt fixed. If you have the money GET RID OF THE CAR. Dealer City Buick, Toronto, Canada
  • mgermainemgermaine Posts: 1
    I have a 5 month old 2012 Acadia that has leaked on me 3 times. First time they told me that the moisture build up on the window, on the inside, is normal! Really? Great feature. Leaked a second time through sun roof and from the parking brake, again they found nothing. Today a rush of water, that i was able to hear, came pouring in through the moon roof in the back and down the side walls, building up in the lens covers of the ceiling lights, my sun roof, my drivers side sun visor. I have had it with this 5 month vehicle. GMC says they have no reports of this in the 2012 model. Lucky me, im the first
  • obyoneobyone Posts: 8,065
    First time they told me that the moisture build up on the window, on the inside, is normal!

    There is a high probability of mold infestation in your vehicle. I'd seriously consider dumping the vehicle either by selling it or via lemon law. After three leaks you shouldn't be driving that vehicle.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    We're sorry that you're having these difficulties on your new Acadia, mgermaine. Have you already worked with Customer Assistance? If so, please send us your case number so we can check in on its progress. If not, we're happy to get a case set up so we can look further into this with you. Please send the following information to us at socialmedia@gm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.

    All the best,
    Sarah
    GM Customer Service
  • no way you are the first, I'm having the exact same issue exact same spots, and the dumb part is warranty doesn't cover water leaks. There has to be reoccuring problem because I know at least three other owners with this issue......no coinsidence. I love this suv but would like to have one leak free.
  • dayomatdayomat Posts: 1
    I have a Waterleak in my 07 and the not so nice GMC rep in the Phillipines hung up the phone on me. The water leak damaged my fuse box and the alternator went at the same thing. I feel like I wasted my money buying the Acadia.
  • lovegmc1lovegmc1 Posts: 37
    Oh wow! That's terrible! We have a 2012 with a sunroof and it has never leaked. If you can pinpoint where you think the leak is coming from they will be more likely to fix it. You can look all along the vehicle for any gaps in the seals.
  • lovegmc1lovegmc1 Posts: 37
    Thank you for all the information! We have a 2012 that hasn't leaked a drop, but I am starting to worry if it will start! If it does, I will have many hoops to jump through apparently(and unfortunately)
  • lovegmc1lovegmc1 Posts: 37
    edited June 2012
    Are these all 2012's??? This seems highly unlikely because they were leak-free since 2009. We have a 2012 with a sunroof and use it a lot, and have never had a leak, through numerous car washes and storms. Also, with all cars,(this was an issue with the old ones leaking, but the tubes were too short) the drainage tubes can get clogged with debris. Do you live in an area with a lot of dust or other sort? If it is the drainage tubes, you can have them cleaned of bockages. Hope this helps!
  • duvillduvill Posts: 2
    If GM isn't willing to handle this on a per customer basis and keep pretending like there is no problem, then how about a class action lawsuit against GM? I'm sure this is something the attorneys would love to get their hands on. I just had the sound to my stereo fail along with the turn signal and back up assist sound. This all after the eight leak repair atempts that did nothing. The dealer is now not returning my calls. I bet they're just as sick of the issue as I am. I am going over there right now to give them one more chance to remedy the situation and if they don't then it's time to make some noise!
  • I agree, GM told me that they are not going to repair my radio, back up assistant light and all because the vehicle is out of warranty.

    However, it is not our fault that the vehicle has this issue. they should fix the radio's and anything that was messed up as a result of the water damage.
  • Hi,

    After reading all of the posts on this topic, I am very discouraged. I too am experiencing this same problem with water leaking profusely. I vacuumed out over a gallon of water from the floor after a recent rainstorm. I have had this sent to the dealer 4 times so far and have another appointment for next week. They are doing everything they can to resolve, at no cost to me, even though the vehicle is well out of the factory warranty. It has 97k miles and otherwise is in very good condition. I certainly don't blame my local dealership but I do think that GM needs to own up to the problem. Suggestions are welcome on how I can get GM to take ownership and not put it off on my insurance company to solve.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good afternoon acadiakoipond,

    We're glad to hear that you've been receiving such great assistance from your dealership on this matter so far. Have you worked with Customer Assistance yet on this? If we can get a Service Request set up for you, please send the following information to us at socialmedia@gm.com: your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your dealership and details about appointment history (date, what was performed, etc.).

    Regards,
    Sarah
    GM Customer Service
  • Thank god i don't have a sunroof, or i would be having more problems. i bought a used 2010 from rental company and have had many problems since then. I first noticed that the Radio would not turn off when I opened the door, but correlated with the (condensation)water dripping being the gas petal. Then eventually the window locks were possessed by going up and down by themselves. This including the lights of ABS and engine lights going on and the truck wound accelerate. Dealer couldn't figure it out with all those CODES until I put the screw to them through calling up GMC directly. After a few days of looking at it, some wires were getting water on them and shorting. Funny they found out that the CB boot was messed up and guess what>>>> the bushing to the steering needed to be replaced. Since they fixed it, the truck doesn't have the major electrical problems, but when its humid and AC is running, the radio still wont turn off. Happened 2 times today. I get a banging sound or something in that Steering area and of course it wont reproduce when im at the dealer. I loose power steering if i brake and turn left medium hard into a parking space, that's something new and tells me that will be fixed at some point (im not paying for it)
    Since reading this forum and knowing that there is a problem with the whole steering area, GMC/buick dealership and GM knows there is a major problem and there has not been enough deaths to have a recall yet. I can highly bet that all these recurring problems they are having with this truck (MPG, transmission, steering, sunroof leaking, drains) will be fixed in the newly redone model coming out in a few weeks.
    I love the car and the Ride, and i told myself after my horrible Saturn experience i would never buy another GM Product. (My Honda Odyssey is 7 years old, 78k and replaced tires and brakes)
  • frzdawnfrzdawn Posts: 15
    OK so today we had a really bad ran storm I'm driving on the highway seems like my truck is pulling....I get almost to my destination and while turning the steering wheel it locked up I couldn't finish my turn almost hitting a wall with my 11 month old in the truck this is very dangerous situation what if ur on the highway and there's a curb ...a person that was standing outside said it made a loud noise I'm so afraid to drive this truck still owe lots on it Wth is wrong wit GMC ..... hopefully this is covered under my warranty ......
  • ahuff03ahuff03 Posts: 11
    I have a 2007 Acadia. As soon as it came out I knew I wanted one, it was beautiful. We are a one income family so we obviously were not going to be able to afford a brand new one. I traded in my fully loaded GMC Envoy (which I loved) for my 2007 Acadia SLT. I gave up a few options but to have my "dream car" it was totally worth it to me. The excitement has been quickly fading though. I noticed right away the first time I cleaned my car that there was rust in places that concerned me. After every rain there was always a funky smell in the car but I hadn't noticed where the water would be coming from. I don't drive a lot especially since the kids had been in school for the first 6 months that we owned the vehichle so it was rare that I would actually be in the car when it was raining. Since school has been out we have been spending a lot more time in the car though and this is where we started to notice the problems. After loading everyone up and taking off to head to gymnastics the kids start screaming in the back that they were getting wet, I pulled over to see water streaming out of the DVD player and lights on the the roof soaking both kids! It poured rain the rest of the night and the next morning I went out to check the rest of the car out. The front floorboard were pooling with water under the mats and there was residual water leaking out of the entertainment system on the roof. It was a Sunday so the dealership service dept. was closed all I could do is open up all the doors and lay the mats out to dry. We got an appt. for that Wednesday to have the car checked at the local GM service dept. They were very accomodating, they set me up with a rental and my car was ready to be picked up later that same day. They said the sunroof drain tubes were cleaned out and they also had performed a recall on the low beams and I was good to go. Fast forward to Friday evening and it is pouring rain again, no signs of water from the roof this time but that usually doesnt show unless I am actually driving, but the front floor board are soaked again. During the rain I got in the car and could see water streaming down from under the dash on both sides. I called the service department again and have another appointment on Wednesday of this week but the service advisor said there wasnt really anything else he thought they could do but they would look at it again. He said they may refer me to a water specialist but he is over an hour away. I did a ton of research on this car before I bought it but apparently not quite enough. I love everything about my Acadia except of course this leak and the horrible horrible smell that comes with it. Now I am very concerned that there is mold and mildew in my vehichle since my 5 year old has severe asthma. I don't want my car to be a health hazard to her. I have been reading so many stories similar to mine and am starting to loose hope already, I have not yet seen one person say that the leak has been completely resolved.
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